Property amenity

Reviews of SureStay Plus Hotel By Best Western San Antonio North 281 N

2.5 out of 5

Reviews

7.0

Good

Rating 10 - Excellent. 297 out of 1001 reviews" "
Rating 8 - Good. 265 out of 1001 reviews" "
Rating 6 - Okay. 165 out of 1001 reviews" "
Rating 4 - Poor. 112 out of 1001 reviews" "
Rating 2 - Terrible. 162 out of 1001 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in May 2024
Response from Manager on 24 May 2024
Hello Leslie,We are pleased to hear that you appreciated our customer service during your stay. Our team strives to ensure all guests have a positive experience. Your feedback is valuable to us as we continuously work to improve our services.

8/10 Good

Monica, San Marcos

Travelled with partner
We stay here if location , but they can do better in maintaining g the property and the rooms in better condition. We had a upholstery chair with a non matching ottoman all dirty.
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Monica, We appreciate your feedback regarding our property and rooms. Our team will be sure to look into the maintenance issues you mentioned to ensure a more consistent experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an improved stay.

6/10 Okay

Salvador

Tenían cucarachas en el cuarto, ya las instalaciones necesitan un buen mantenimiento
Stayed 1 night in May 2024
Response from Manager on 6 May 2024
Hello Salvador,Lamentamos escuchar sobre su experiencia. Tomamos muy en serio la limpieza y el mantenimiento de nuestras instalaciones para garantizar la comodidad de nuestros huéspedes. Agradecemos sus comentarios y los trasladaremos al equipo correspondiente para su revisión.

8/10 Good

Oscar

Travelled with family
Liked: Amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Manager on 30 Apr 2024
Hello Oscar,We appreciate your feedback and regret to learn about your experience. If you have any further feedback or concerns, please feel free to reach out to our management team for further discussion. Your input is valuable in helping us improve our services for all guests.

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Miguel,Thank you for sharing your feedback with us. We appreciate your input and will forward your comments to our team for further review. We strive to improve our services and hope to have the opportunity to welcome you back in the future.

4/10 Poor

Victoria

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Gentleman who checked me in was nice but there was no shower curtain and the restroom was very dirty. There were also bugs in the room and restroom. Area was not desirable.
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Victoria,We appreciate your feedback and apologize for any inconvenience experienced during your stay. Your comments have been shared with our team for further review and improvements. Our guest’s comfort and satisfaction are our top priorities, and we aim to provide a pleasant stay for all visitors.

6/10 Okay

Adrian

Travelled with partner
Disliked: Cleanliness
What I didn't like was that I requested a non smoking room and I got the worst room smelling as if I was in a bar surrounded by 10 people smoking.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Adrian, We apologize for the inconvenience you experienced with the room odor. Your feedback is valuable, and we will address this issue to ensure a comfortable stay for our future guests.

8/10 Good

thomas

Liked: Cleanliness, staff & service, property conditions & facilities
it was quite and clean
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello thomas,We are pleased to hear that you found our hotel quiet and clean during your stay. Our team works hard to provide a comfortable environment for all our guests. Should you have any further feedback or require assistance, feel free to reach out to our management team directly.

4/10 Poor

Paulina

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel smelled weird
Stayed 2 nights in Apr 2024
Response from Manager on 17 Apr 2024
Hello Paulina, We apologize for any inconvenience caused by the odor during your stay. Feedback is valuable in helping us improve our services for future guests. We recommend contacting our management team with any further concerns. Thank you for sharing your experience with us.

4/10 Poor

Justin

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
There was a huge period stain on my unwashed sheets.
Stayed 2 nights in Apr 2024
Response from Manager on 12 Apr 2024
Hello Justin, We apologize for any inconveniences you may have experienced during your stay. Our housekeeping team typically ensures all linens are clean for each new guest. We appreciate your feedback and will address this matter with our team to prevent any future occurrences.

2/10 Terrible

Rebecca

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely horrid and horrible. I arrived in San Antonio in the middle of the night around 12 AM. Checked in with my daughters. We went into the room. I had to use the restroom. I heard my daughters shrieking. I ran out to see what was going on. There were roaches on the bed. I ran to grab a cup to try to put it over one of them. But it was too fast and crawled underneath the mattress. I immediately notified the person at the front desk. Informed him we were no longer going to be staying there. He did offer us another room. But my first impression of that hotel was absolutely horrible and I would not stay in any hotel in any room, knowing there are roaches on the bed and under the mattress. So I booked another hotel right away. I called the next day to talk to the office manager. She was absolutely horrible and horrid. I told her about the roaches. She proceeded to tell me that it was natural that it was only a part of nature, and that I would be getting absolutely no refund. I told her it was not my fault that there were roaches, and that their hotel was infested. She proceeded to hang up on me.I would never suggest this hotel to anyone. They DO NOT care about their customers. DO NOT stay there. I repeat DO NOT STAY THERE. Horrible customer service and filthy/infested. I highly DO NOT RECOMMEND THIIS HOTEL.
Stayed 4 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello Rebecca, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Darrien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was an easy check-in. Service was great!
Stayed 1 night in Apr 2024
Response from Manager on 10 Apr 2024
Hello Darrien,We are delighted to hear that you had a smooth check-in experience and enjoyed our excellent service. Your feedback is truly appreciated and we look forward to welcoming you back in the future.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and friendly service
Stayed 1 night in Mar 2024
Response from Manager on 5 Apr 2024
Hello Jose,We appreciate your positive feedback on our convenient location close to the airport and the friendly service provided during your stay. We strive to offer a seamless experience for all our guests. Should you have any further comments or concerns, please don't hesitate to reach out to our management team directly.

4/10 Poor

Alexis

Stayed 1 night in Mar 2024
Response from Manager on 20 Apr 2024
Hello Alexis,We value all guest experiences and would love to learn more about your stay. Please reach out to us directly so we can address any concerns you may have. We strive to provide exceptional service to all our guests.

10/10 Excellent

Yulyanna

Liked: Amenities
Easy to check in and near by good amount of places
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Yulyanna,We are pleased to hear that you found our check-in process convenient and enjoyed our hotel's proximity to local attractions. Your feedback is valuable to us as we strive to provide a great experience for all our guests. If you have any further comments or suggestions, please feel free to share them with us.

2/10 Terrible

Ricardo

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Manager on 27 Mar 2024
Hello Ricardo, We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly to discuss any specific concerns you may have so we can address them appropriately.

10/10 Excellent

Avelino

Liked: Cleanliness, staff & service, property conditions & facilities
conveniently located
Stayed 2 nights in Mar 2024
Response from Manager on 24 Mar 2024
Hello Avelino,We are pleased to hear that you found our hotel to be conveniently located. Our central location is ideal for exploring the surrounding area. Should you have any further comments or suggestions, please do not hesitate to contact us.

6/10 Okay

Cassandra

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 27 Mar 2024
Hello Cassandra, We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us directly with any feedback so we can improve your experience in the future.

10/10 Excellent

Anselmo

Liked: Cleanliness, staff & service
Near the airport.
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Anselmo,We're pleased to hear you found our hotel conveniently located near the airport. We hope this proximity enhanced your overall experience during your stay. Thank you for choosing us for your travel needs and we look forward to welcoming you back in the future.

10/10 Excellent

Andrew

Stayed 1 night in Mar 2024
Response from Manager on 7 Apr 2024
Hello Andrew,We are delighted to hear you had a wonderful experience during your stay with us. We hope to welcome you back again soon for another fantastic stay!

6/10 Okay

Antonio, McAllen

Liked: Staff & service
Disliked: Amenities
Fridge and phone were broken. AC was weird but they changed us out room and the attendant was very nice.
Stayed 2 nights in Mar 2024
Response from Harry on 17 Mar 2024
We are sorry to hear that we apologize and appreciate your response and concern about issue that we can fix

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worker was really nice.
Stayed 1 night in Mar 2024
Response from Manager on 17 Mar 2024
Hello Daniel,We appreciate your feedback on our friendly staff. Thank you for sharing your positive experience with us.

2/10 Terrible

Osman

Stayed 1 night in Mar 2024
Response from Manager on 5 Apr 2024
Hello Osman, We regret to hear that your experience did not meet expectations. Please don't hesitate to contact us directly to discuss any concerns you may have had during your stay.

2/10 Terrible

Katherine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Katherine, We're sorry to hear about your experience. Please don't hesitate to contact us directly to discuss any issues you encountered during your stay. We value your feedback and would like the opportunity to address your concerns.

10/10 Excellent

Skyler

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Fairly Clean, nothing spectacular. Worth the price.
Stayed 2 nights in Feb 2024
Response from Manager on 3 Mar 2024
Hello Skyler,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our hotel to be reasonably priced. We appreciate your comments and hope to welcome you back in the future.

2/10 Terrible

Joseph

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Joseph, We're sorry to hear that your stay didn't meet your expectations. Please feel free to reach out to us directly to discuss any concerns you may have so we can address them accordingly.

8/10 Good

Maria de la Luz, San Antonio

Liked: Staff & service, property conditions & facilities
Rooms should be cleaner.
Stayed 3 nights in Feb 2024
Response from Manager on 29 Feb 2024
Hello Maria de la Luz, We appreciate your feedback and regret to hear about your experience. We will share your comments with our housekeeping team for their further attention and improvement. Our goal is to provide all guests with a comfortable and enjoyable stay. Thank you for bringing this to our attention.

4/10 Poor

Laura

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Beds, Towels floors were all dirty.
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Hello Laura, We appreciate your feedback and apologize for any inconvenience caused during your stay. We encourage guests to reach out to our management team directly with any concerns to ensure a pleasant experience for future visits. Thank you for bringing this to our attention, as we strive to improve our services for all guests.

6/10 Okay

Alexander

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
From other reviews I can see that this hotel has a car break in problem that has not been addressed. I surprised two would be thieves riding bicycles looking for what to steal from inside the cars. As soon as they saw me the hurriedly rode away through the back gate that they forced open to have a quick exit.
Stayed 2 nights in Feb 2024
Response from Manager on 22 Feb 2024
Hello Alexander,We appreciate you bringing this to our attention and take security concerns seriously. We encourage guests to report any suspicious behavior immediately to our staff. Rest assured, we are continuously evaluating and enhancing our security measures to ensure the safety of all our guests and their belongings.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 23 Feb 2024
Hello Elizabeth,We are delighted to hear that you had an excellent experience during your stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

8/10 Good

Grace

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Grace, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room stunk. Towels were dirty and rough. The shower head was nice and water pressure good.
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Dear Guest, We appreciate your feedback and apologize for the inconvenience you experienced. We will address your concerns with our housekeeping team to ensure a higher level of cleanliness. It's great to hear you enjoyed the shower experience during your stay.

8/10 Good

Gustavo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Manager on 16 Feb 2024
Hello Gustavo,Thank you for rating us! We're delighted to see that you had a positive experience. Should you have any further comments or suggestions, we encourage you to reach out to us directly so we can address them. We hope to welcome you back in the future for another great stay!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 16 Feb 2024
Dear Guest,Thank you for choosing our hotel for your recent stay! We appreciate your business and hope you had a pleasant experience. If you have any suggestions or feedback about your stay, please feel free to reach out to us directly. We value your input and look forward to welcoming you back in the future.

8/10 Good

Gustavo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 16 Feb 2024
Hello Gustavo,Thank you for choosing our hotel for your recent stay. We value your business and appreciate your positive rating. Please don't hesitate to reach out to us directly if there are any specific concerns or feedback you would like to share. We hope to welcome you back in the future for another great experience.

10/10 Excellent

Veronica

Stayed 1 night in Feb 2024
Response from Manager on 14 Feb 2024
Hello Veronica,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a perfect experience with us. If you have any further comments or suggestions to share, please feel free to reach out to us. We would love to welcome you back in the future.

6/10 Okay

Lindsay

Stayed 3 nights in Feb 2024
Response from Manager on 22 Mar 2024
Hello Lindsay, We appreciate you choosing to stay with us. If you have any further feedback to share, please reach out to us so we can ensure a more enjoyable experience next time.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 13 Feb 2024
Hello Maria,Thank you for choosing our hotel and for giving us a perfect rating! We are thrilled to know that you had a fantastic experience during your stay. Should you have any further comments or suggestions, we would love to hear from you. We hope to welcome you back soon for another amazing stay!

6/10 Okay

Carlos, Schertz

Disliked: Staff & service, amenities
It looks better than it really is. There’s a lack of attention to detail. Lackadaisical staff, little things are falling apart.
Stayed 2 nights in Jan 2024
Response from Manager on 10 Feb 2024
Hello Carlos,Thank you for taking the time to share your experience. We apologize if there were any shortcomings during your stay. We appreciate your feedback and will use it to improve our services. We strive to provide the best experience for our guests and regret any inconvenience caused.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Veronica,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that our convenient location near the airport suited your needs. We hope to welcome you back in the future for another enjoyable stay.

4/10 Poor

Sandra

Stayed 1 night in Jan 2024
Response from Manager on 9 Feb 2024
Hello Sandra,We are sorry to hear that your recent stay did not meet your expectations. We value your feedback and encourage you to reach out to our hotel directly so we can better address any concerns you may have had during your stay. We appreciate your time and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Robin

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Manager on 28 Jan 2024
Hello Robin,We're sorry to hear that your recent stay with us did not meet your expectations. We value your feedback and would appreciate the opportunity to address any specific issues you encountered during your visit. Please reach out to our hotel directly so that we can assist you further.

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near by places
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello Luis,Thank you for your feedback regarding the location of our hotel. We understand the importance of having nearby attractions and amenities. We appreciate your input and will take it into consideration for future improvements. If you have any further questions or concerns, please feel free to reach out to our management team directly. Safe travels!

6/10 Okay

V.LaNeal

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My truck along with other vehicles were damaged and broken into! Yes it’s signs warning about not responsible for damage or accidents to vehicles- When asked about if they call the police or have security cameras the only thing said I would have to know the time- Overall the staff was friendly and the rooms were nice and clean. The only staff said this happens because of the business next door and it happens before- I only wish that was posted instead- (Beware of Smash and Grab to vehicles!)
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello V.LaNeal, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the incident with your vehicle. Our hotel prioritizes the safety and security of our guests and their belongings. While we do have signs indicating that we are not responsible for any damage or accidents, we understand that incidents can still occur. We would like to assure you that we have security measures in place, including surveillance cameras. If you have any specific details about the incident, we encourage you to reach out to our management team who can assist you further. We appreciate your kind words about our friendly staff and clean rooms. We value your feedback and will take it into consideration to improve our guest experience.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Response from Manager on 25 Jan 2024
Hello Michael,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.

8/10 Good

Maria de la Luz, San Antonio

Liked: Cleanliness, staff & service
Near my activities. Easy for parking. It’s convenient for me the area where the hotel is.
Stayed 3 nights in Jan 2024
Response from Manager on 23 Jan 2024
Hello Maria de la Luz, We're glad to hear that our location was convenient for your activities and parking was easy. We strive to provide a convenient experience for all our guests. Thank you for choosing our hotel and we hope to welcome you back in the future.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Dec 2023
Response from Manager on 20 Jan 2024
Hello Christina,Thank you for your kind words about our staff. We are delighted to hear that they provided you with a great experience during your stay. We strive to deliver exceptional service to all of our guests and it is always rewarding to receive positive feedback. We hope to welcome you back in the future for another enjoyable stay.

2/10 Terrible

Uvaldo

Stayed 1 night in Jan 2024
Response from Manager on 22 Jan 2024
Hello Uvaldo, We're sorry to hear that your experience at our hotel didn't meet your expectations. We value feedback from our guests and would appreciate if you could reach out to us directly to provide more information about your stay. We strive to provide a positive experience for all guests and we would like the opportunity to address any issues you may have encountered.

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are great for the price.
Stayed 2 nights in Dec 2023
Response from Manager on 20 Jan 2024
Hello Gregory,We're thrilled to hear that you found our rooms to be great value for the price! We pride ourselves on offering excellent place to stay at competitive rates. Thank you for your feedback and we hope you had a wonderful stay with us.

4/10 Poor

ali, Walnut Creek

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Manager on 18 Jan 2024
Hello ali, We appreciate your recent stay at our hotel. We apologize if we didn't meet your expectations during your visit. We kindly encourage you to reach out to us directly with any specific feedback you may have, as we value our guests' input and would like to address any areas where we can improve. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.