I'd like to preface this review with the fact that I have never left anyone a bad review. I have traveled all over the world and have stayed at vacation rentals multiple times and have never experienced such unprofessionalism.
My husband and a few friends and I stayed here for one night the third weekend of October 2021, which we booked ahead in June 2021. We were excited to use the pool and spa so we can relax. This was the only reason why we booked this house over others in the area. On the morning of check-in, I contacted the owner to make sure the heat was turned on for the spa. He wrote back telling me that the pool and spa were down because the heater is broken. I told him I was unhappy that this hadn't been disclosed to us prior, since we did book the house in June. I guess he didn't think it was a big deal to advertise a working pool & spa and then not deliver as advertised. We were very upset and wish we would have known sooner.
We showed up to check in at 3pm on that day, and were so disappointed! The bathrooms weren't clean, there was barely any toilet paper in the bathrooms, the paint job in the master bedroom was the worst I have ever seen, (the painter painted around the bed & bed railings, so tacky!) the remote was broken, etc.
The next day we checked out and on the drive back home, about 45 minutes after checkout, I realized that I left my pillow in the master bedroom. I messaged the owner asking if I could send my friend to get it in a few hours since she would be on her way that direction driving back home to Vegas, and he said no, because the door code would not work in a few hours. I told him that this pillow is very meaningful to me, as I have had it my entire life and I'm very attached to it. I asked him if the cleaning crew could put my pillow in a bag on the front porch for pickup, and he didn't respond to me for 3 days! When he finally responded, he said that the cleaning crew must have disposed of my pillow! I have never had ANY issues with any homeowner! This is by far the worst experience and most inconsiderate owner I have ever dealt with. I now am on a hunt to replace my pillow which was given to me as a child by my late grandmother. What a shame!