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Hotel Tierra Maya

3.0 star property
Travelers find tranquility at this Santa Lucía retreat, where garden views complement spa treatments and on-site dining before exploring the nearby cathedral

Choose dates to view prices

Hotel Tierra Maya in Santa Lucía offers a peaceful garden, scenic terrace, dry cleaning services, and a relaxing spa. Enjoy WiFi throughout the property and dine at the hotel's restaurant after exploring the area.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services
  • Laundry room
  • Housekeeping
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About this property

Hotel Tierra Maya

  • Hotel located in Santa Lucía
  • A terrace, a garden and dry cleaning/laundry services are just a few of the amenities provided at Hotel Tierra Maya. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities, such as a restaurant.
  • You'll also find perks such as:
    • Free self-parking
    • A round-trip airport shuttle (surcharge), express check-out and express check-in
    • Tour/ticket information, a computer station and luggage storage
  • Room features
  • All guest rooms at Hotel Tierra Maya feature thoughtful touches, such as separate sitting areas, as well as amenities, such as free WiFi and sound-insulated walls.
  • Other amenities include:
    • Bathrooms with showers and free toiletries
    • 32-inch flat-screen TVs with cable channels
    • Separate sitting areas, daily housekeeping and desks

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Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: 11 PM

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

The front desk is open daily from 7 AM - 11 PM

Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Is Hotel Tierra Maya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Tierra Maya?

Self-parking is free at this property.

What time is check-in at Hotel Tierra Maya?

Check-in start time: 2:30 PM; check-in end time: 11 PM.

What time is check-out at Hotel Tierra Maya?

Checkout is at noon.

Does Hotel Tierra Maya provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Tierra Maya located?

Located in Santa Lucía, this hotel is within a 10-minute walk of Na Bolom Cultural Museum and Foro Cultural Kinoki. Guadalupe Church and Santo Domingo Handicraft Market are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.0

Cleanliness

8.2

Location

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 11 out of 17 reviews
Rating 8 - Good. 4 out of 17 reviews
Rating 6 - Okay. 1 out of 17 reviews
Rating 4 - Poor. 0 out of 17 reviews
Rating 2 - Terrible. 1 out of 17 reviews

Reviews

Verified

10/10 Excellent

Rober

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio en todos los aspectos
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar y el personal muy atento aparte cuenta con estacionamiento que es difícil de encontrar en san Cristobal, el centro únicamente se encuentra a 5 cuadras
Stayed 1 night in Nov 2019
Verified

8/10 Good

Gerardo

Liked: Cleanliness, property conditions & facilities, room comfort

Bonito lugar y comodo

Excelente lugar muy tranquilo, limpio, cómodo. Sin embargo la única sugerencia es que tengan al menos para vender botellas de agua por que no tenían nada para tomar a excepción de ello todo bien.
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
I like the room and staff but the hotel is not near od the main point of tourism.
Stayed 6 nights in Mar 2019
Verified

10/10 Excellent

RODOLFO ABIRAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Volveria a regrear

Toatalmente recomendado con un servicio de excelencia, a pesar de que es pequeño su espacio es lo suficientemente acogedor
Stayed 9 nights in Jul 2017
Verified

10/10 Excellent

Rosy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena ubicación

Tiene buena ubicación, es un hotel pequeño pero muy agradable y confortable para descansar, habitaciones muy limpias y camas súper cómodas. Excelente atención del personal.
Stayed 4 nights in Jul 2017
Verified

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente servicio

Muy agradable, el desayuno fue lo más rico que comí en Chiapas, muy amable todo el personal, realmente descanse mucho en la habitación.
Stayed 3 nights in Jun 2017
Verified

10/10 Excellent

Vero

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice cozy hotel

Staff was very nice, will help with suggestions about places of interest around the town, and even check road conditions with local authorities for us ( it was raining!) to make sure we could make it thru! We definitely loved our stay and will be back!
Stayed 4 nights in Jun 2017
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No respetaron la reserva pagada.

Tierra Maya no respeto la reservación aún que fue pagada con 2 meses de anticipación, al llegar al destino me avisan que me re ubicaron en otro hotel "La Casona" el cual fue pésimo, incomodo, frío e incómodo. Debo decir que el gerente de Tierra Maya" se porto muy amable y dispuesto a ayudar con la reubicación y cubrió el costo de la nueva habitación y del estacionamiento. Más la experiencia fue desagradable por no haber respetado la reservación confirmada y pagada.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

HOTEL LIMPIO Y CON CLASES DE SALSA GRATIS

HOTEL CHICO PERO LA ATENCIÓN EXCELENTE
Verified

6/10 Okay

Juan Manuel

Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Jaime ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Verified

8/10 Good

Ana Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Verified

8/10 Good

Paulina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort