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UVENCE GARDEN HOTEL

3.5 star property
Travelers relax in beautiful gardens or indulge in spa treatments at this San Cristóbal retreat where multilingual staff help uncover local treasures

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In San Cristóbal de las Casas, UVENCE GARDEN HOTEL offers a peaceful retreat with beautiful gardens and a library. Guests enjoy spa services and free WiFi. Multilingual staff assist with daily planning, wedding arrangements, and tips for exploring nearby attractions.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Business services
  • Bar
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Guests driving to the property should contact this property in advance (e.g. directions)

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 500, per pet, per night, plus a deposit of MXN 1000 per stay

Service animals are welcome, and are exempt from fees

Welcoming dogs only

1 total (up to 10 kg per pet)

Pets cannot be left unattended

Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Food and water bowls and an off-lead area are available

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: from approximately MXN 210 for adults and from MXN 210 for children
  • Airport shuttle fee: MXN 1400 per vehicle (one-way, maximum occupancy 4)
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 500 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts

Frequently asked questions

Is UVENCE GARDEN HOTEL pet-friendly?

Yes, UVENCE GARDEN HOTEL allows dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a deposit of MXN 1000 per stay and a fee of MXN 500 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

What time is check-in at UVENCE GARDEN HOTEL?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at UVENCE GARDEN HOTEL?

Checkout is at noon.

Does UVENCE GARDEN HOTEL provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 4:00 AM-8:00 PM on request. A fee of MXN 1400 per vehicle applies.

Where is UVENCE GARDEN HOTEL located?

Situated in San Cristóbal de las Casas, this hotel is within a 10-minute walk of Na Bolom Cultural Museum and Galeria Studio Cerrillo. Museo de Ambar and Centro Cultural de los Altos are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.4

Exceptional

9.6

Cleanliness

9.6

Amenities

9.6

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 32 out of 39 reviews
Rating 8 - Good. 3 out of 39 reviews
Rating 6 - Okay. 2 out of 39 reviews
Rating 4 - Poor. 1 out of 39 reviews
Rating 2 - Terrible. 1 out of 39 reviews

Reviews

Verified

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Excellent customer service. We only had breakfast but it was very good
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Giovanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Beautiful Place. It has great gardens AND the rooms aré a dream. It even has a museum. Little details with maintenance, careful with them
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Eder

Liked: Cleanliness, staff & service, amenities
El hotel y el restaurante geniales. Sencillamente tendria en cuenta que esta algo alejado del centro y por la noche tienes que volver por zonas sin iluminación.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

María Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Una experiencia muy bonita
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

ARMANDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel en general es bonito y cómodo ! El desayuno y la atención del personal espectacular !
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

margarita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo perfecto
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Agusto
Stayed 1 night in Aug 2025
Verified

2/10 Terrible

Alberto González

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
El agua tanto del lavamanos como de la regadera salía muy sucia.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Leonardo Daniel

Liked: Amenities, property conditions & facilities
Perfecto para relajarse
Stayed 1 night in Aug 2025
Verified

8/10 Good

BLANCA ESTHELA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
preguntamos por room service y nunca nos contestaron
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

EUDYENIS

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bella
Stayed 2 nights in Aug 2025
Verified

4/10 Poor

ADRIAN

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
NO APTO PARA ADULTO MAYOR, LA DISTANCIA DE LA RECEPCION A LAS HABITACIONES ES AL AIRE LIBRE, NOS LLOVIO Y POR OBVIAS RAZONES NO PODIAMOS CAMINAR MÁS RAPIDO. NO SIRVIO LA CALEFACCION, LO REPORTE Y ME DIJERON QUE NO PODIAN HACER NADA, QUE HATAS EL SIGUIENTE DIA A QUE SE PRESENTARÁ EL PERSONAL, EL CUAL NUNCA LLEGÓ, DEBIDO A QUE EXIGÍ POR IR CON MI MAMÁ QUE ES ADULTO MAYOR, FUE QUE ME DIERON UN PEQUEÑO CALEFACTOR ELÉCTRICO. NO SUFICIENTE PARA LA GRAN HABITACION. EL RECEPCIONISTA ES EL ÚNICO PARA TODAS LAS FUNCIONES, NO HAY PERSONAL QUE TE APOYE CON EL EQUIPAJE, PROBLEMAS DE CALEFACCIÓN, EL RECEPCIONISTA ES EL UNICO QUE SE DIVIDE PARA TODO.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

ARMANDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desayuno excelente ! Personal amable y hermoso lugar
Stayed 1 night in Jul 2025
Verified

8/10 Good

English

Liked: Cleanliness, staff & service
Todo muy bien el.hotel.muy bonito y muy tranquilo.solo un poco lejos del centro , y la.calefaccion no funciono bien sin embargo nos ayudaron con un calefactor portatil siempre muy amables
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

FRANCISCO JAVIER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente para parejas
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuestra estancia en este hotel fue agradable. Excelente trato por todo el personal, especialmente los recepcionistas.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

BLANCA ESTHELA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es hermoso y la habitación muy cómoda
Stayed 1 night in Mar 2025
Verified

6/10 Okay

Augusto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

NECESITO FACTURAR MI ESTANCIA

HOLA NECESITO FACTURAR MI ESTANCIA
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Amado

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es muy agradable, jardines hermosos y habitaciones súper cómodas.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Alderramet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Altamente recomendable
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Julio Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disfrutamos el lugar
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

MariaEsther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me volvería a hospedar aquí mil veces más, es un lugar donde se respira paz ❤️ apto para niños y para los que tienen mascotas también, hay un sitio dentro de tu habitación especial para ellos 🥰
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Vania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

BLANCA ESTHELA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
el lugar está hermoso, muy rico para disfrutar un dia tranquilo y para relajarse
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

MILDRED

Liked: Cleanliness, staff & service
Es un lugar para ir a descansar, mucha tranquilidad y amplios jardines
Stayed 1 night in Oct 2024