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The staff was very helpful and great customer service
Mark
Stayed 1 night in May 2024
Response from Hotel VIA on 13 May 2024
Thank you for your feedback. We will share this with our departments.
6/10 Okay
Cecilia
6 May 2024
Liked: Cleanliness, staff & service
When I pulled the sheets back there were several types of hair in the bed. Not sure if the sheets were clean or not.
Cecilia
Stayed 2 nights in May 2024
Response from Hotel VIA on 8 May 2024
Thank you for your feedback. We will have this addressed with our housekeeping team for better inspection to ensure this doesn't happen again. We apologize for a negative experience and hope you can give us another chance in the future.
Thank you for choosing Hotel VIA. Thank you for your feedback and perfect score. We are glad to hear you enjoyed your stay and hope you can visit us again.
Hello, would you like to share the reason for such a low rating?
4/10 Poor
Changping
Business traveller
2 May 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
This hotel doesn’t serve breakfast. Will definately not stay again.
Changping
Stayed 2 nights in Apr 2024
Response from Hotel VIA on 2 May 2024
Thank you for your feedback. We would like to share that Hotel VIA provides breakfast ordered through Room Service. We apologize and hope you can give us another chance in the future.
Across the street from Oracle park was the winning factor at this property. The bed was super comfortable and the staff was friendly and we were also able to get an early check in. We highly recommend this property.
Emily
Stayed 1 night in Apr 2024
Response from Hotel VIA on 29 Apr 2024
Thank you for your choosing Hotel VIA. We are glad to hear you enjoyed your stay. We hope you are able to visit us again.
Great service and a fantastic location. It felt like heaven walking across the street to our hotel. The rooftop bar was amazing. Great views, cocktails and food. This is the way to visit SF and go to a Giants game!
Darice
Stayed 1 night in Apr 2024
Response from Hotel VIA on 29 Apr 2024
Thank you so much for your detailed feedback. We are glad to see you enjoyed your stay and hope you can join us again in the future.
Loved the stay here! My wife and I had our anniversary get away and chose to be walking distance from the ballpark and it was the best decision! Will be back everytime. Service was good, Valet guys were hustling, and room got upgraded. 10/10
Antoine
Response from Hotel VIA on 22 Apr 2024
Thank you for your feedback. We are glad to hear you enjoyed your stay. We hope you can visit us soon. Happy Anniversary!
10/10 Excellent
Michael, Rohnert Park
22 Apr 2024
Michael
Stayed 1 night in Apr 2024
Response from Hotel VIA on 13 May 2024
Thank you for your review. We hope you enjoyed your stay and can visit us again.
Went to watch the San Francisco Giants play and this was the place to be. Very convenient and close to the stadium. Very friendly staff which made the visit even more memorable.
Lisa
Stayed 1 night in Apr 2024
Response from Hotel VIA on 22 Apr 2024
Thank you for choosing Hotel VIA. We hope you enjoyed your stay and can visit us again.Thank you for your comments. We will share with our team.
Loved the rooftop bar views. Service and staff were welcoming and helpful. Rooms were clean.
For the price I would have loved a little bigger room with at least an additional comfortable chair. Also only had one regular coffee cup and one robe would have been great to have two. All in all it was lovely and I would definitely recommend and stay there again.
lindsey
Stayed 2 nights in Apr 2024
Response from Hotel VIA on 12 Apr 2024
Thank you for choosing Hotel VIA and for your feedback. We hope you can visit us again.
Hotel Via was everything we were hoping for. We went to the Giants game at Oracle park and it was so nice having our hotel right across the street from the ballpark. The staff were friendly and our room was immaculate. We will definitely be staying here again in the future.
Gestina
Stayed 1 night in Apr 2024
Response from Hotel VIA on 10 Apr 2024
Thank you for your feedback. We hope to see you soon.
The reason for the average rating overall is the necessity to go to reception to get a cup of tea in morning or no drinking water in room, there were no tea making facilities in the room. Also the fridge wasn't working in room.
Steven
Stayed 2 nights in Apr 2024
Response from Hotel VIA on 9 Apr 2024
Thank you for your feedback. We will share this with our management team. We apologize for any inconvenience.
Upon check-in reception indicated they had the rooftop restaurant, but it was closed the entire stay. View was a brick wall
Trevor
Stayed 1 night in Feb 2024
Response from Hotel VIA on 10 Apr 2024
We are sorry you weren't able to enjoy the rooftop bar. Moving forward, we will have the staff very aware of any private events.We hope you can give us another chance in the future.
Great hotel, but rooms are kind of small. Don't expect a lot of closet space. You have to pay for valet parking, and it's quite expensive. I believe it was $75/night for me.
Josue
Stayed 1 night in Jan 2024
Response from Hotel VIA on 9 Apr 2024
Thank you for your feedback. We hope you enjoyed your stay and can visit us again.
This is a beautiful boutique hotel with contemporary decor! Lots of lunch options nearby on the 2nd street & an excellent rooftop dinner restaurant. Walk straight to Embercardero! We had a great stay!
Pupinder
Stayed 1 night in Apr 2024
Response from Hotel VIA on 4 Apr 2024
Thank you for your review and perfect score. We hope you enjoyed your stay and can visit us again.