Standard Room, 1 Queen Bed, Private Bathroom
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Reviews of Bay Hotel

2 out of 5
Bay Hotel
128 Jones St, San Francisco, CA

Reviews

5.4
Rating 10 - Excellent. 74 out of 460 reviews" "
Rating 8 - Good. 72 out of 460 reviews" "
Rating 6 - Okay. 81 out of 460 reviews" "
Rating 4 - Poor. 83 out of 460 reviews" "
Rating 2 - Terrible. 150 out of 460 reviews" "

6.0/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommended for solo travelers on a budget. Hotel is clean. Rooms have a refrigerator and microwave. Area is tenderloin so much homelessness and crime. Be safe when leaving hotel and hotel is a good deal for price range.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rehan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is not too expensive place to stay in bay area.
Stayed 3 nights in Apr 2024

2/10 Terrible

PV

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On top of bed dirty pulled the covers off bed yuck inside bed dirty shared bathroom nasty meaning blood splats on wall floor dirty hallway had dog pooped disgusting
Stayed 3 nights in Apr 2024

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No bathroom’s in your room. Filthy hallways. Crazy, loud tenants. Awful smell throughout. Showers had no hot water. Will never stay at this place again.
Stayed 4 nights in Apr 2024

2/10 Terrible

Janina

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
In contrary to expectations, UN plaza is definetely not the area you want to be in San Francisco. (Maybe inform yourself about „tenderloin“ in SF) Dirty, dangerous and pee smell everywhere. Not to forget about the illicit substances and people in sleeping bags and shopping bags atop their heads infront of the hotel. Ubering home in the night to avoid the criminalism. Definetely not recommended to single woman. The shared bathrooms look like a spring break party every day. The towels although were clean were dirty looking. 3 hours of sleep because of constant noise of other guests or door shutting several times a night. Not even the price was so low that it can justify this badly experience. But the staff was very friendly and helpful.
Stayed 4 nights in Mar 2024

2/10 Terrible

Alfred

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

8/10 Good

John Gerard

Liked: Staff & service
Disliked: Amenities
Good service
Stayed 4 nights in Feb 2024

4/10 Poor

Eric

Disliked: Cleanliness
It was in the right location at the right time, and was a safe

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
The hotel residents are longer term residents with a lot of conflicts among them… the noise throughout night because of the residents argument was very intrusive…lots of yelling and cursing!
Stayed 1 night in Jan 2024

6/10 Okay

irena

Stayed 4 nights in Jan 2024

4/10 Poor

Johana

Travelled with family
Disliked: Cleanliness, amenities
The area where the hotel is located is dangerous and ugly and dirty, it is full of homeless people, illicit substances and garbage, I do not recommend it.
Stayed 4 nights in Dec 2023

2/10 Terrible

Sabeena

Stayed 1 night in Dec 2023

2/10 Terrible

Lionel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrid establishment
Canceled my room last minute.
Stayed 1 night in Dec 2023

4/10 Poor

Pete

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Orkhonselenge

Stayed 7 nights in Dec 2023

8/10 Good

Leah

Business traveller, Travelled with partner
Liked: Cleanliness
The property was great for the price. I was in close proximity to the conference center and I had a fridge and microwave in my room. The staff were kind and provided me even with an additional blanket because we were there during winter. However, there are some things outside of the direct control of the property that must be considered. The surrounding areas made it difficult to walk to any nearby locations. I did not feel safe waking anywhere near the hotel so I Ubered to and from the location. There are a few items that could be added to the property that would increase a lot of my ratings. The ability to have heating in the room that we can control, additional blankets, cleaner showers (some smelled of urine), and a more improved continental breakfast. The breakfast for example had milk jugs and orange juice containers that looked like they were pulled from a shared family fridge. Nothing looked fresh and there was always limited supply of items. In summary, I would still probably stay again because of the price and the close proximity to many big things in the city. Knowing what I know now, I would bring my own items to make myself feel more comfortable but the breakfast could defintley be kicked up a notch since it’s offered as a benefit of choosing this hotel.
Stayed 6 nights in Dec 2023

4/10 Poor

Catherine

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is not in a very good location there were lots of homeless people in the vicinity so at night it did not feel safe. The hotel itself was not great the towels although were clean were dirty looking. We had our own bathroom and although it was clean it wasn't great. The window looked at a brick wall and other rooms it was incredibly noisy at night either other residents or neighbours but the noise went on loud music and shouting until about 3am and then started up with banging doors at 6am. We didnt pay a lot for the room but it was very badic.
Stayed 2 nights in Dec 2023

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Bay Hotel on 5 Dec 2023
thank you for staying and feedback

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The man at the front desk was super cool, I didn't get his name....but that place was exactly what I needed for the weekend I was there! Room was clean, bathroom was clean! To the bay hotel....thank you for everything!
Stayed 2 nights in Nov 2023
Response from Bay Hotel on 14 Nov 2023
Thanks for your valuable feedback to us.

6/10 Okay

Amanda

Travelled with family
Liked: Staff & service
Disliked: Amenities
The bed was okay, the room was clean and secure. The front desk guy was so nice and helpful. Do not expect any extra amenities and the bathroom is shared. It’s like a well kept hostel with private rooms. Oh there was cereal and toast and coffee in the morning so that was neat.
Stayed 1 night in Nov 2023
Response from Bay Hotel on 5 Dec 2023
thank you for staying and feedback

2/10 Terrible

Gisela

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

8/10 Good

Victor

Stayed 1 night in Nov 2023
Response from Bay Hotel on 5 Dec 2023
thank you for staying and feedback

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay ever
Comfortable stay clean nice employees big room nice location.
Stayed 1 night in Oct 2023
Response from Bay Hotel on 3 Nov 2023
Thanks for providing your valuable feedback.

4/10 Poor

Kevon

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
Staff was the best and only part that I can say I enjoyed but to be fair I guess I set the wrong expectation, if your cool with Hostel like set ups then its not that bad but that was a first and last for me.
Response from Bay Hotel on 5 Dec 2023
thank you for staying and feedback

8/10 Good

Andrew

Liked: Staff & service, property conditions & facilities
Staff was great. Whenever I ask for something if they had it they made it available to me
Stayed 2 nights in Oct 2023
Response from Bay Hotel on 22 Oct 2023
Thanks for staying at our hotel. We will see you seen again.

2/10 Terrible

Maria

Disliked: Staff & service

4/10 Poor

Saeideh

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice day but no parking you had to pay at a parking garage $51 per day
Stayed 2 nights in Sep 2023
Response from Bay Hotel on 3 Oct 2023
Thank you for giving me feedback...

6/10 Okay

Susan

Travelled with group
San Francisco
The room was ok the breakfast was very bad and the area outside the hotel was disgusting lots of drug users and homeless people
Stayed 5 nights in Sep 2023
Response from Bay Hotel on 3 Oct 2023
thank you for giving me feedback..

2/10 Terrible

Hygi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

KARLA

Disliked: Cleanliness, staff & service, property conditions & facilities
Not what we expected. Very disappointing and disheartening.
Stayed 3 nights in Sep 2023

8/10 Good

Andrei

Travelled with partner
Liked: Staff & service, property conditions & facilities
poor breakfast, awful neighborhood, staff is good
Stayed 2 nights in Sep 2023

4/10 Poor

Andrea

Stayed 2 nights in Sep 2023

2/10 Terrible

Dave Mar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
not recommended if you have your own vehicle
Stayed 3 nights in Sep 2023

4/10 Poor

Ivy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel room and hallway smell something so strong!!! The room was dirty. I don't think they clean and change the bed sheet because when I check in my room, there's some hairs stuck in the pillow also as blanket. Around the area is terrible.
Stayed 3 nights in Sep 2023
Response from Bay Hotel on 14 Sept 2023
Hello CONG TRINH, Thanks for taking the time to write a review. We are trying our best to maintain a good hygienic environment inside the hotel. We see your reservation is for 3 days but not sure if you have asked for any service from the hotel team . Next time please try to ask if any service is needed.

6/10 Okay

Shavon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from ajay on 11 Sept 2023
Thank you so munch for your feedback.

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

pramod

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Front Desk Manager Ajay!!
I had a wonderful experience at the Bay Hotel. Front Desk Manager "Ajay" we encountered, was delightful and eager to help! We appreciate the kind service Ajat Provided. This is the perfect economical hotel for a weekend getaway in San Francisco The downtown area near Market Street offers everything you need if you don’t feel like venturing out. Thank you!
Stayed 1 night in Aug 2023
Response from Bay Hotel on 27 Aug 2023
Thank you so much for your feedback...

2/10 Terrible

Elizabeth

Stayed 1 night in Aug 2023

6/10 Okay

Yi

Stayed 1 night in Aug 2023

6/10 Okay

Jessica

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Victor

Liked: Cleanliness, amenities, property conditions & facilities
Muy confortable y el personal muy atento y amables y súper higiénico 😍
Stayed 1 night in Jul 2023
Response from Bay Hotel on 7 Aug 2023
THANK YOU FOR STAYING WITH US

2/10 Terrible

Nikolay

Disliked: Cleanliness, amenities, property conditions & facilities
Pros: This place is cheap Cons: The place is noisy, the neighbours are laud. A lot of strange people stays there. Restroom is on the floor, not at the room. The surrounding area is filled with homeless, I do not think, it is safe at night. So you get what you pay for.
Stayed 1 night in Jul 2023
Response from Bay Hotel on 7 Aug 2023
THANK YOU FOR STAYING WITH US

6/10 Okay

Teagan

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Staff was wonderful. Good price hotel for a bad neighborhood. Lots of homeless folks outside sadly, lots of trash and sewage in the street and sidewalks in the area. Shared bathroom was fairly clean but I wish I brought shower shoes. I would not walk alone at night from the bars up the street. Hotel was easy to get into so you didn’t have to wait outside for an Uber ever. Staff was very nice, WiFi was good
Stayed 4 nights in Jul 2023
Response from Bay Hotel on 7 Aug 2023
THANK YOU FOR STAYING WITH US

2/10 Terrible

Jada

Stayed 1 night in Jul 2023
Response from Bay Hotel on 7 Aug 2023
THANK YOU FOR STAYING WITH US

2/10 Terrible

Sarah

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from Bay Hotel on 7 Aug 2023
THANK YOU FOR STAYING WITH US

2/10 Terrible

Carlos

Disliked: Cleanliness, amenities, property conditions & facilities
.
Stayed 5 nights in Jul 2023
Response from Bay Hotel on 7 Aug 2023
THANK YOU FOR STAYING WITH US

4/10 Poor

suma

Disliked: Property conditions & facilities, room comfort
poor condition!
the hotel is full of cigarette smell. hardly could catch up few shut eye hrs between 9 pm to 4 am. outside the hotel is homeless ppl who would be screaming and yelling. too scary to walk around the neighborhood.. regret booking at this place. not at all recommended for couple or females that want to book solo.
Stayed 1 night in Jul 2023
Response from Bay Hotel on 7 Aug 2023
THANK YOU FOR STAYING WITH US

6/10 Okay

Ahmed

Travelled with family, Business traveller
There is no parking if you want to park in the street is a limited time. You have to wake up early to move your car before 6 am.
Stayed 1 night in Jul 2023
Response from Bay Hotel on 7 Aug 2023
THANK YOU FOR STAYING WITH US

8/10 Good

Jocelyn

Business traveller
Liked: Staff & service
bathroom was dirty, but everything else was good.
Stayed 1 night in Jul 2023
Response from Bay Hotel on 11 Jul 2023
THANK YOU FOR STAYING WITH US.