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Very very dirty stains on the beds and towels , Holes in the pillowcases. Hair all around the bathtub. When i walked in my hotel it smelled so bad . Very bad
Great value for money - the staff were really nice and social and my room felt clean. The staff said the elevator was quite slow so I took the stairs during my stay but that was not too bad at all. The area was convenient and felt safe enough around.
Fin
Stayed 4 nights in Apr 2024
Response from Customer Service Team on 26 Apr 2024
Hi Fin. Thank you for leaving a 5 star review. We are happy to know that you enjoyed your stay at our property. We look forward to hosting you again soon.
2/10 Terrible
Chiharu
Travelled with family and small children, Business traveller
There is no parking. The windows have no safety bars or screen. The windows also don’t lock. The sink was clogged. The towels and blankets have stains all over it.
Chiharu
Stayed 1 night in Apr 2024
Response from Customer Service Team on 26 Apr 2024
Hi Chiharu,We are sorry for all the inconvenience. We make sure that our guests are informed of our property amenities by sending pre-arrival sms and information available on our website upon booking. Our customer support services hotline is available as well for all possible inquiries .
This is an old building and the room was small but enough for the price. The hotel is very well situated, close to downtown but also close to other areas in walkable distance and close to the subway. Very easy to go anywhere from here. The staff was very nice as well. The hotel is located in the busy Market street so bring earplugs for sleeping.
Jorge German Flores
Stayed 4 nights in Mar 2024
Response from Customer Service Team on 26 Apr 2024
Hi Jorge,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our hotel to be conveniently located and that you appreciated our friendly staff. Being situated close to downtown and within walking distance to various attractions and the subway makes exploring the city a breeze! We understand that being on Market street can sometimes lead to a bit of noise, but we're glad to hear that you came prepared with earplugs. We truly appreciate your understanding and hope to welcome you back for another enjoyable stay in the future!
Response from Customer Service Team on 26 Apr 2024
Absolutely thrilled to hear that you found great value during your stay! We strive to provide exceptional experiences at every turn, and knowing that you're considering staying with us again is the best compliment we could receive. We can't wait to welcome you back and exceed your expectations once more!
2/10 Terrible
Nadia
24 Mar 2024
Nadia
Stayed 3 nights in Mar 2024
Response from Customer Service Team on 26 Apr 2024
Hi Nadia,We are sorry for the inconvenience. We value our guest's reviews and feedback as it help us improve on our services. Rest assured our management and staff are tirelessly work on providing safe and comfortable experience to all our clients. Thanks.
The staff is friendly and very welcoming. Also hotel has quick access to public transportation (the BART towards SFO airport access).
Carmen
Stayed 1 night in Feb 2024
Response from Customer Service Team on 26 Apr 2024
It's wonderful to hear about your positive experience with the friendly and welcoming staff at the hotel! A warm welcome can truly make a difference in how enjoyable a stay is. And having quick access to public transportation, especially towards the airport, is such a convenience. It sounds like the hotel's location is perfect for both exploring the city and ensuring a smooth journey to catch your flight. Wishing you many more pleasant stays and hassle-free travels in the future!
10/10 Excellent
James
Business traveller
29 Feb 2024
Liked: Cleanliness
Disliked: Amenities
Standard room with shower in the back of the building was great. Clean quite safe. I would stay again. For the price it can’t be beat as there is a 24 hr door person.
James
Stayed 4 nights in Feb 2024
Response from Customer Service Team on 26 Apr 2024
It's fantastic to hear that you had such a positive experience with your standard room at the back of the building! Clean, quiet, and safe accommodations are always top priorities, and it's wonderful that you found all of these qualities during your stay. It's great to know that you would choose to stay again, especially considering the unbeatable price. Here's to many more comfortable and memorable stays in the future!
This is a lovely hotel. My room was small, but very clean. The neighborhood is very urban, but once I was in for the night I felt safe and had no problems. Thank you!
Property a decent price for San Francisco, a little disconcerting when I arrived and no one at the desk but after a phone call someone came down and everything went smoothly; quite a bit of noise from street people but I’m used to cities and was not overly affected
Henry
Stayed 1 night in Dec 2023
8/10 Good
Dong
Business traveller
22 Dec 2023
Liked: Cleanliness, staff & service, amenities
Dong
Stayed 6 nights in Dec 2023
4/10 Poor
John
11 Dec 2023
Disliked: Property conditions & facilities
The bathroom was across the hall and there was no heat on 2 of 3 nights. I complained after the first night and the heat was on the next night, but was off the 3rd. After that, I just gave up.
Just left the property today after giving the key to the morning staff (6 AM). They’ve decided to put a hold on my $200 deposit (money that I need for the rest of my trip) stating I didn’t deliver my room keys. Even before checking with their staff. Terrible management. Not so desirable area. Room was ok for the price.
Nicolas
6/10 Okay
Joseph
29 Oct 2023
TV didn’t work. Serious stains on floor. Good staff and location. Clean and serviceable.
Joseph
Stayed 1 night in Oct 2023
10/10 Excellent
Audrey
Travelled with partner
26 Oct 2023
Liked: Cleanliness, staff & service
The hotel was good value and good location for public transportation with a bus stop right outside but most importantly the staff were fantastic. They were friendly and professional.
A perfect hotel is traveling solo or with a partner. The rooms are cozy but clean and have all you need. Centrally located and close to public transportation as well as tons of restaurants, cafes, & parks. Would definitely recommend & return!
Dannah
Stayed 2 nights in Oct 2023
6/10 Okay
Rhea
Travelled with family
11 Oct 2023
Disliked: Property conditions & facilities
It was ok, did the trick for coupke nights.
Wasnt great customer service, lots of homeless around the building, elevator didnt work half the time. You could smell smoke in rooms and hallways
Great for the price and super convenient location, it's just a little old and run down but it looks like it has been in business since the silent film era. Also no kitchen appliances but coffee in the lobby in the mornings.
Jacob
Stayed 3 nights in Sep 2023
8/10 Good
Keilani
Travelled with partner
29 Sept 2023
Liked: Cleanliness, staff & service
The hotel and room were what I expected for the price and location. The staff was great and accommodating.
Keilani
Stayed 1 night in Sep 2023
8/10 Good
Verified traveller
26 Sept 2023
Liked: Cleanliness
Nice good value
Clean, very quiet, small bedroom but nice bathroom. Great location and excellent public transit. Safe with no homeless nearby. I would only have liked a lamp near the bed. Overhead lighting was not enough.
Check was a breeze and the gentleman was very accommodating and professional.
Kim
Stayed 1 night in Sep 2023
6/10 Okay
Jon
Travelled with partner
14 Sept 2023
Disliked: Property conditions & facilities
No coffee in room. Had to go downstairs to make coffee. Staff didn’t understand the city & had us going wrong directions. Homeless people screaming all night long.
Friendly service. Noise is to be expected for its location. Can’t keep windows open with the smoke oven from the restaurant next door. Property is over 100 years old but it kept up, clean and with fresh paint.
The location and price was reasonable however a major deal breaker: there are several restaurants in the building that release heavy smokehouse fumes from 8am -10pm necessitating all windows be closed tightly or you will wake up to a heavy smokehouse smell. No refrigerator either.
The location is great, very convenient to transportation and restaurants bars etc. It is an older establishment and not a luxury experience and that is perfectly fine. The staff was friendly and professional.
If I had any complaints, it would be a trash can other than the tiny one in the bathroom would be nice and a mini fridge to store cold drinks/snacks would be helpful.