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Reviews of Hotel Belmont

2.5 out of 5
Hotel Belmont
560 El Camino Real, Belmont, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 76 out of 198 reviews" "
Rating 8 - Good. 91 out of 198 reviews" "
Rating 6 - Okay. 18 out of 198 reviews" "
Rating 4 - Poor. 5 out of 198 reviews" "
Rating 2 - Terrible. 8 out of 198 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chelen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 23 Apr 2024
Dear Chelen, Thank you for your valuable feedback. We are thrilled to know that you have enjoyed your stay. We hope that you visit us again

10/10 Excellent

Cecilia

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet.
Stayed 1 night in Feb 2024
Response from Hotel Belmont Management on 24 Feb 2024
Dear Cecilia, Thank you for your valuable feedback. We are thrilled to know that you have enjoyed your stay. We hope that you visit us again!

8/10 Good

Mihail

Stayed 1 night in Jan 2024
Response from Hotel Belmont Management on 11 Jan 2024
Dear Mihail, Thank you for taking the time to provide your feedback. We are pleased to know you have enjoyed your stay. We hope to serve you again soon!

4/10 Poor

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities
When you walked on the bathroom floors they were very sticky, my slipper stuck to the floors. The floor was uneven. There was not a safety lock/latch on the door. We had to prop a chair against it. The door did not close tightly. There was a constant smell of someone smoking from downstairs and drifted upstairs. Very stinky! The door card did not work half of the time and had to constantly get another one. Would not recommend or stay there.
Stayed 2 nights in Dec 2023
Response from Hotel Belmont Management on 11 Jan 2024
Dear Linda, Thank you for taking the time to share your feedback with us. Your comments are of utmost importance to us as they help us identify areas for improvement. We will carefully review your feedback and take appropriate measures to improve our services and facilities. We hope when you visit our hotel next time, you will have a better experience.

2/10 Terrible

Shannon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I was scared to be in that area and the bed was the most uncomfortable ever!
Stayed 1 night in Oct 2023
Response from Hotel Belmont Management on 11 Jan 2024
Hi Shannon, Thank you for taking the time to provide your feedback. We take every suggestion/comment of our customers very seriously and work on it. The next time you visit our hotel, we hope that you will have a better experience.

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, room comfort
Good overnight
The Hotel/Motel was a good place to stay before flying out of SFO. Room was clean and bed was very comfortable.Traffic noise from road was minimal for the location. Lots of amenities nearby.
Stayed 1 night in Aug 2023
Response from Hotel Belmont Management on 7 Sept 2023
Dear Thomas,Thank you for taking the time to provide your feedback. We are pleased to know you have enjoyed your stay. We hope to serve you again soon! Sincerely, Hotel Belmont Management

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WE WERE ABLE TO CHECK IN BEFORE 3 WITH NO HASSLE AND WE SLEPT GREAT NO NOISE ALL NIGHT
Stayed 1 night in Jul 2023
Response from Hotel Belmont on 12 Aug 2023
Dear Maria,Thank you for taking the time to provide your feedback. We are pleased to know you have enjoyed your stay. We hope to serve you again soon! Sincerely, Hotel Belmont Management

6/10 Okay

Keith

Stayed 4 nights in Jul 2023
Response from Hotel Belmont Management on 30 Jul 2023
Dear Keith,Thank you for taking the time to share your feedback with us. Your comments are of utmost importance to us as they help us identify areas for improvement. We will carefully review your feedback and take appropriate measures to enhance our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a truly exceptional stay.Best regards,Hotel Belmont Management.

8/10 Good

Marianna

Stayed 1 night in Jul 2023
Response from Hotel Belmont Management on 20 Jul 2023
Dear Marianna, Thank you for taking the time to provide your feedback. We are pleased to know you have enjoyed your stay. We hope to serve you again soon! Sincerely, Hotel Belmont Management

10/10 Excellent

NNY

Stayed 1 night in Jul 2023
Response from Hotel Belmont on 12 Aug 2023
Dear NNY,Thank you for taking the time to provide your feedback. We are pleased to know you have enjoyed your stay. We hope to serve you again soon! Sincerely, Hotel Belmont Management

8/10 Good

Thomas

Stayed 3 nights in Jul 2023
Response from Hotel Belmont Management on 20 Jul 2023
Dear Thomas, Thank you for taking the time to provide your feedback. We are pleased to know you have enjoyed your stay. We hope to serve you again soon! Sincerely,

8/10 Good

EARL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was Quiet and clean. The hot water was to hot. No anti slip in the bath tub.
Stayed 1 night in Jul 2023
Response from Hotel Belmont Management on 30 Jul 2023
Dear Earl,Thank you for sharing your experience with us. We are delighted to hear that you found our hotel quiet and clean; your comfort and satisfaction are our top priorities. We apologize for the inconvenience caused by the hot water being too hot and the lack of anti-slip measures in the bathtub. Your feedback is invaluable, and we will address these issues promptly to ensure a more pleasant stay for all our guests. We appreciate your understanding and hope to welcome you back soon, providing you with an even better experience.Best regards,Hotel Belmont.

10/10 Excellent

Timothy

Stayed 1 night in Jun 2023
Response from Hotel Belmont Management on 28 Jun 2023
Dear Timothy,Thank you for taking the time to provide your feedback. We are pleased to know you have enjoyed your stay. We hope to serve you again soon! Sincerely, Hotel Belmont Management

8/10 Good

Joel

Stayed 1 night in Jun 2023
Response from Hotel Belmont Management on 21 Jul 2023
Dear Joel, Thank you for taking the time to provide your feedback. We are pleased to know you have enjoyed your stay. We hope to serve you again soon!

10/10 Excellent

TUPOU K

Stayed 1 night in Jun 2023
Response from Hotel Belmont Management on 28 Jun 2023
Dear Tupou,Thank you for taking the time to provide your feedback. We are pleased to know you have enjoyed your stay. We hope to serve you again soon!Sincerely,Hotel Belmont Management

2/10 Terrible

Yin, San Jose

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty,No locker, leaking in the toilet
Stayed 1 night in May 2023
Response from Hotel Belmont Management on 27 May 2023
Hi Yin,We sincerely apologize for the inconvenience you encountered during your stay at our hotel. We regret not having a locker facility available and understand the inconvenience it caused. We deeply apologize for the cleanliness issues in your room and assure you that we will investigate the matter to prevent such occurrences in the future. Additionally, we apologize for the leaking toilet and will promptly address the problem with our maintenance team. Your feedback is important to us, and we value your patronage. Please let us know if there's anything else we can do to improve your experience and make your stay more comfortable

8/10 Good

Andrea

Liked: Staff & service, property conditions & facilities
.
Stayed 2 nights in May 2023
Response from Hotel Belmont Management on 31 May 2023
Dear Andrea,Thank you for choosing Hotel Belmont for your recent stay and for taking the time to provide us with feedback. We are thrilled to learn that your experience with us was satisfying and that you rated us with 4 out of 5 stars on Expedia. We pride ourselves on delivering exceptional service and creating memorable stays for our guests, so your positive review serves as a great motivation for our entire team. We truly appreciate your support and hope to have the opportunity to welcome you back in the future for another delightful stay.Warm regards,Hotel Belmont Management

8/10 Good

Ning

Liked: Cleanliness, staff & service, property conditions & facilities
It is OK for nights
Stayed 1 night in May 2023
Response from Hotel Belmont Management on 31 May 2023
Dear Ning,Thank you for choosing to stay at our hotel and for taking the time to share your feedback on Expedia. We appreciate your rating of 4 out of 5 stars and your honest comment regarding your stay. We're glad to hear that your overall experience with us was satisfactory. We constantly strive to provide our guests with a comfortable and enjoyable stay, and your feedback helps us in our ongoing efforts to improve our services. We value your support and hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,Hotel Belmont Management

4/10 Poor

Greg

Stayed 3 nights in Apr 2023
Response from Hotel Belmont Management on 31 May 2023
Dear Greg,Thank you for choosing our hotel for your recent stay and for sharing your feedback on Hotels.com. We appreciate your honesty in rating us 4 out of 10. We sincerely apologize if your experience did not meet your expectations. We would greatly appreciate it if you could provide us with more details about your stay so that we can better understand the areas where we fell short and work towards making improvements. We value your feedback and are committed to ensuring that all our guests have a positive experience. We hope to have the opportunity to regain your trust and provide you with a better stay in the future.Best regards,Hotel Belmont Management

2/10 Terrible

Brian

Stayed 1 night in Apr 2023
Response from Hotel Belmont Management on 31 May 2023
Dear Brian,Thank you for choosing our hotel and for sharing your feedback on Hotels.com. We are sorry to hear that your experience with us fell short of your expectations, resulting in a rating of 2 out of 10. We apologize for any inconveniences or shortcomings you may have encountered during your stay. We value your feedback and would greatly appreciate it if you could provide us with more specific details about your experience so that we can address the issues you encountered and make necessary improvements. It is our utmost priority to ensure the satisfaction and comfort of our guests, and we sincerely apologize for any disappointment caused. We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.Best regards,Hotel Belmont Management

8/10 Good

Douglas

Stayed 2 nights in Mar 2023

10/10 Excellent

Camille

Stayed 1 night in Mar 2023

10/10 Excellent

Edwin

Stayed 1 night in Feb 2023

10/10 Excellent

chris

Stayed 1 night in Nov 2022

10/10 Excellent

cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in the area for a Dr appointment at Stanford for my grandson. This motel is small, but convenient. Staff at check in was very polite and courteous. Room was clean and bed was comfortable. There is a McDonalds next door, which was an easy dinner for my grandson. We would stay here again.
Stayed 1 night in Nov 2022
Response from Hotel Management on 10 Nov 2022
Dear Cheryl, Thank you for taking the time to provide your feedback. We are pleased to know you have enjoyed your stay. We hope to serve you again soon! Sincerely, Management

2/10 Terrible

Snira

Stayed 1 night in Oct 2022

2/10 Terrible

Snira

Stayed 1 night in Oct 2022

8/10 Good

Maria

Stayed 1 night in Sep 2022
Response from Hotel Management on 15 Oct 2022
Dear Maria, Thank you for taking the time to provide your feedback. We are pleased to know you have enjoyed your stay. We hope to serve you again soon! Sincerely, Management

8/10 Good

Robert

Stayed 1 night in Oct 2022
Response from Hotel Management on 10 Oct 2022
Dear Robert, Thank you for taking the time to provide your feedback. We are pleased to know you have enjoyed your stay. We hope to serve you again soon! Sincerely, Management

10/10 Excellent

FREDERICK

Stayed 1 night in Sep 2022

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, property conditions & facilities
Loved it! Terrific little hotel.
Stayed 3 nights in Sep 2022
Response from Hotel Management on 16 Sept 2022
Dear Michael, Thank you for taking the time to provide your feedback. We are pleased to know you have enjoyed your stay. We hope to serve you again soon! Sincerely, Management

10/10 Excellent

Jeanette

Stayed 3 nights in Aug 2022
Response from Hotel Management on 30 Aug 2022
Dear Jeanette, Thank you for taking the time to provide your feedback. We are pleased to know you have enjoyed your stay. We hope to serve you again soon! Sincerely, Management

6/10 Okay

Muyi

Disliked: Amenities
Need toothbrush
Stayed 1 night in Aug 2022
Response from Hotel Management on 27 Aug 2022
Dear Muyi Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We do provide toothbrushes upon asking at the front desk. We are sorry we were not able to meet your expectations this time. We hope to see you again soon! Sincerely Hotel Management

10/10 Excellent

Corey

Stayed 1 night in Aug 2022

8/10 Good

Farivar

Stayed 1 night in Jul 2022
Response from Hotel Management on 2 Aug 2022
Dear Farivar, Thank you for taking the time to provide your feedback. We are pleased to know you have enjoyed your stay. We hope to serve you again soon! Sincerely, Management

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Hotel Management on 1 Aug 2022
Dear Dennis, Thank you for taking the time to provide your feedback. We are pleased to know you have enjoyed your stay. We hope to serve you again soon! Sincerely, Management

8/10 Good

Andrew

Stayed 4 nights in Jul 2022
Response from Hotel Management on 28 Jul 2022
Dear Andrew, Thank you for taking the time to provide your feedback. We are pleased to know you have enjoyed your stay. We hope to serve you again soon! Sincerely, Management

8/10 Good

Dr Stefan

Stayed 2 nights in Jun 2022
Response from Hotel Management on 20 Jun 2022
Dear Dr. Stefan, Thank you for taking the time to provide your feedback. We are pleased to know you have enjoyed your stay. We hope to serve you again soon! Sincerely, Management

8/10 Good

Yunhua

Stayed 3 nights in Jun 2022

6/10 Okay

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing
I really wanted to like this hotel, when we got there the manager had not set up a room for us (I guess he hadn’t checked Hotels.con to see that we had a booking) despite the fact we had booked a week in advanced. Because of this the only room he could put us in was the “extra” room that they usually don’t rent out. It was right under the stairs and by the ice machine, the ice machine was so loud during the night that we couldn’t leave the window open and there was a lot of foot traffic. I wouldn’t stay here alone.
Stayed 2 nights in Apr 2022
Response from Hotel Management on 9 Jun 2022
Dear Luis, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We would like to apologize on behalf of our entire staff for failing to meet your expectations during your stay. We hope you give us a second chance so that we can provide you with the superior service that you deserve. Sincerely Hotel Management.

6/10 Okay

Granite

Stayed 1 night in May 2022
Response from Hotel Management on 27 Aug 2022
Dear Granite Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely Hotel Management

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent price and good quality hotel. Friendly and helpful staff.
Stayed 2 nights in May 2022
Response from Hotel Management on 16 May 2022
Dear Keith, Thank you for taking the time to provide your feedback. We are pleased to know you have enjoyed your stay. We hope to serve you again soon! Sincerely, Management

10/10 Excellent

Jeanette

Stayed 3 nights in May 2022
Response from Hotel Management on 7 May 2022
Dear Jeanette, Thank you for taking the time to provide your feedback. We are pleased to know you have enjoyed your stay. We hope to serve you again soon! Sincerely, Management

8/10 Good

Juan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff helpful and friendly
Stayed 1 night in Apr 2022
Response from Hotel Management on 5 May 2022
Dear Juan, Thank you for taking the time to provide your feedback. We are pleased to know you have enjoyed your stay. We hope to serve you again soon! Sincerely, Management

10/10 Excellent

Jasiel

Stayed 2 nights in Mar 2022
Response from Hotel Management on 11 Mar 2022
Dear Jasiel, Thank you for taking the time to provide your feedback. We are pleased to know you have enjoyed your stay. We hope to serve you again soon! Sincerely, Management

10/10 Excellent

Robert

Stayed 2 nights in Mar 2022
Response from Response from Hotel Management on 9 Mar 2022
Dear Robert, Thank you for taking the time to provide your feedback. We are pleased to know you have enjoyed your stay. We hope to serve you again soon! Sincerely, Management

8/10 Good

Greg

Stayed 3 nights in Feb 2022
Response from Response from Hotel Management on 1 Mar 2022
Dear Greg, Thank you for taking the time to provide your feedback. We are pleased to know you have enjoyed your stay. We hope to serve you again soon! Sincerely, Management

8/10 Good

Greg

Stayed 3 nights in Feb 2022
Response from Response from Hotel Management on 25 Feb 2022
Dear Greg, Thank you for taking the time to provide your feedback. We are pleased to know you have enjoyed your stay. We hope to serve you again soon! Sincerely, Management

8/10 Good

Greg

Stayed 3 nights in Feb 2022
Response from Response from Hotel Management on 18 Feb 2022
Dear Greg, Thank you for taking the time to provide your feedback. We are pleased to know you have enjoyed your stay. We hope to serve you again soon! Sincerely, Management

8/10 Good

Greg

Stayed 4 nights in Feb 2022
Response from Response from Hotel Management on 12 Feb 2022
Dear Greg, Thank you for taking the time to provide your feedback. We are pleased to know you have enjoyed your stay. We hope to serve you again soon! Sincerely, Management