Interior
Check availability

Reviews of Oak Hotel

2 out of 5
Oak Hotel
171 Fell Street, San Francisco, CA

Reviews

6.4
Rating 10 - Excellent. 35 out of 224 reviews" "
Rating 8 - Good. 74 out of 224 reviews" "
Rating 6 - Okay. 43 out of 224 reviews" "
Rating 4 - Poor. 33 out of 224 reviews" "
Rating 2 - Terrible. 39 out of 224 reviews" "

6.4/10

Cleanliness

7.6/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Yashdil

Disliked: Property conditions & facilities
Good
Stayed 1 night in Mar 2024

2/10 Terrible

Bayla

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Renecia

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Together roaches everywhere from the shower to behind my bed by my sink it's very not clean there were things under the bed where people haven't swept at their housekeepers as well as they have bad customer service

4/10 Poor

Christopher

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Some rooms have coffeemakers, refrigerators, towels, or smoke detectors, or hair in the sink, but many don't. Your best guess as to which you will get. Many of the guests can be quite noisy.

4/10 Poor

Rachel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No control over unruly guests. Staff gives out room keys to strangers whose name is not on the room reservation which is completely unsafe and illegal. The smoke detectors in the rooms have been removed from all rooms which is unsafe and a safety violation. There would be no way to smoke or fire in the rooms. This is supposed to be a no pet property but there are always dogs inside of the property that bark all hours of the day. There’s constantly smoking inside of the rooms. Walls, appliances, curtains bedding and towels are all completely filthy with stains and strong urine stains. I’ve had to clean my room several times after check in and it’s really annoying. I travel back and forth from LA to SF every week and stay here because of the convenience and it’s really concerning and unfortunate to see the value of the property going downhill. I really hope things get batter
Stayed 1 night in Dec 2023

10/10 Excellent

Daniella

Liked: Cleanliness, staff & service, property conditions & facilities
Manager is great
Stayed 1 night in Nov 2023

2/10 Terrible

Audrey

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for accommodating me. I appreciate the improvements. Will stay again the next time I’m in San Francisco. Thank you!

6/10 Okay

Bernard

Old and Cheap.
The building is old and you can hear a lot of the noise outside your room. A manager actually walked into my room by mistake around midnight, waking me up. It is a cheap place to stay if you are on a budget.
Stayed 1 night in Nov 2023

10/10 Excellent

JONI

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Rachel

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a clean place.
Stayed 5 nights in Oct 2023

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no window pane so I was unable to shut the window.

2/10 Terrible

Araceli, San Francisco

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room they gave me had holes in walls. the second room was fine except i could hear the conversation of the people next door and they were talking and having sex until 4:30am. I had to go to the person incharge of hotel at the time and asked to talk to these people. They ended up leaving. the place was dirty and it smelled like crap. the rooms were cold and no heater around. didn't like it at all.

8/10 Good

Dakarai

Liked: Property conditions & facilities
Change the sheets
It was okay nothing special
Stayed 1 night in Oct 2023

4/10 Poor

Harriet

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The neighborhood seemed quite deteriorated, with a noticeable presence of individuals engaged in drug use, which left us feeling uneasy. There was also very loud music being played from a car at the earlier hours in the morning. While the room met our expectations, it was disappointing that there were no towels, and were never delivered, even though we were told they were in the laundry and they would bring them to our room. However, aside from this issue with the towels, the staff were friendly and accommodating, allowing us to store our bags during the day.
Stayed 1 night in Oct 2023

8/10 Good

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Untidy and rundown hotel but the property overall was fine for what we paid and the location.
Stayed 2 nights in Sep 2023
Response from Oak Hotel Management Team on 4 Oct 2023
thanks for your review and sorry for your inconvenience

4/10 Poor

camilla

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Just wanted convenience
You get what you pay for... Its in a convenient location though.
Stayed 2 nights in Sep 2023
Response from ADS on 17 Sept 2023
Thank you for the review

6/10 Okay

Mitchell

Peace
Not any places to eat mear.
Stayed 2 nights in Sep 2023
Response from ADS on 13 Sept 2023
Thank you for the review

10/10 Excellent

Antwane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I give it a five star it just need restrooms insid
I had an amazing experience the staff was great the room was clean and besides being in a high traffic area everything was fine.
Stayed 1 night in Sep 2023
Response from ADS on 10 Sept 2023
Thank you for the review

8/10 Good

Thiago

Stayed 2 nights in Sep 2023

2/10 Terrible

Quentin

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
At this point, it shouldn't be considered as a hotel... I stayed in 3 different rooms during my stay and it was always the same observation : dirty, noisy and smelly. Orignally planned to stay 4 nights but in the end i painfully only spent 2 nights before running out of this establishment. Honestly the worst place i have stayed at in my life Only pro : staff was comprehensive and friendly
Stayed 4 nights in Aug 2023
Response from ADS on 2 Sept 2023
Sorry for the inconvenience

4/10 Poor

NICHOLAS

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was pretty grubby, tho you get what you pay for.. It was super noisy from other tenants, got woken up all through the night from people screaming and yelling.. You hear everything there
Stayed 1 night in Aug 2023
Response from ADS on 2 Sept 2023
Sorry for the inconvenience

10/10 Excellent

Aleksis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staff and very convenient
Stayed 5 nights in Aug 2023
Response from ADS on 15 Aug 2023
Thank you for your review

6/10 Okay

ton

Good location
Stayed 3 nights in Jul 2023
Response from ADS on 8 Aug 2023
Thank you for the review , have a good one

6/10 Okay

Ernest

Disliked: Staff & service
Stayed 1 night in Jun 2023
Response from Ads on 30 Jun 2023
Thank you for the rating

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truth be told, although the staff was friendly, the place was loud and dirty. A fine place to stay if you are looking for a cheap place and don’t care about cleanliness or noise.
Stayed 6 nights in May 2023
Response from ADS on 28 May 2023
I understand that you had a mixed experience at the hotel. The staff was friendly, but the place was loud and dirty. I appreciate you sharing your feedback. It's important to me that guests have a positive experience, and I will use your feedback to improve the hotel.I'm glad that you mentioned that the staff was friendly. I know that our staff is one of our greatest assets, and I'm always working to make sure that they are providing the best possible service.I'm sorry to hear that you found the place to be loud and dirty. I know that cleanliness is important to guests, and I will work with the housekeeping staff to make sure that the hotel is kept clean and tidy.I hope that you will give the hotel another chance in the future. I'm confident that you will have a better experience if you come back when the hotel is less crowded.Thank you for your feedback. It's important to me that I know what guests think of the hotel so that I can make it the best it can be.

2/10 Terrible

Clifton

Disliked: Staff & service
horrible the owners were very rude
Stayed 3 nights in May 2023
Response from ADS on 28 May 2023
I am very sorry to hear that you had a bad experience with the hotel owners. I understand that it can be very frustrating and upsetting to be treated rudely by someone who is supposed to be providing you with a service.I would like to apologize on behalf of the hotel owners. I know that their behavior was unacceptable, and I will speak to them about it. I will also make sure that they are aware of the importance of providing guests with a friendly and welcoming experience.I hope that you will give the hotel another chance in the future. I am confident that you will have a better experience if you come back when the owners are not present.In the meantime, I would like to offer you a full refund for your stay. I hope that this will help to make up for your bad experience.Thank you for bringing this matter to my attention. I will do everything I can to ensure that it does not happen again.Sincerely,FrontDesk Manager

10/10 Excellent

Beverly

Stayed 1 night in May 2023
Response from ADS on 28 May 2023
Thank you. I hope your year is filled with joy and success.

8/10 Good

Herman

Business traveller
Liked: Staff & service
Nice alternative for the price
Great staff made up for the facilities. A relative bargain in a very expensive coty.
Stayed 2 nights in Apr 2023
Response from ADS on 28 May 2023
"I'm glad you found the staff to be helpful and friendly. We're always working to improve our customer service, and it's great to hear that we're on the right track."

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from ADS on 28 May 2023
I hope you had a pleasant stay. We hope to see you again soon.

4/10 Poor

AuReyon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff at the front desk were very nice but the rest of my experience was less than ideal. The lock on my room door was very flimsy and felt as though anyone could get it. The room was very dirty. The refrigerator and microwave had dust and sticky residue on them. The blanket on the bed had burn marks on them and the whole room smelt like urine. The communal bathroom had super sticky floors but they were cleaner than the bedroom. The other tenants were super loud all night long. They were playing super loud music, yelling at each other, and you could here them walking up and down the hall talking to each other. I only managed to sleep a couple hours the one night I stayed here. The price is nice and the staff are nice but I would not recommend staying here if you want a stress free and clean environment.
Stayed 1 night in Mar 2023

8/10 Good

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly customer service
Stayed 5 nights in Mar 2023
Response from sai on 29 Apr 2023
thanks for your review

2/10 Terrible

Jeremy

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Bugs in the bed, there was a used band-aid on the quilt when I arrived to the room, the microwave looked like it hadn’t been cleaned in 73 business years, the sheets had been used by prior guests to put out cigarettes/weed or God knows what, there was dog hair on my pillows and sheets upon arrival, the entire hotel smelled like piss, the sink was so old and run-down that whenever I used it, the water just went directly to the floor, there was graffiti on the bed frame, other hotel-stayers were clearly on crack, heroine or the likes. Overall, I genuinely feared for my life during my stay here and felt like I was in a prison.
Stayed 1 night in Feb 2023

2/10 Terrible

Shangzhi

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They canceled my reservation by themselves without my permission. After I arrived the hotel, they told me they didn’t have the empty room. Then I went to the hotel they recommended, it was so terrible. So noisy and too dirty.
Stayed 1 night in Feb 2023

4/10 Poor

Melissa

Disliked: Cleanliness, amenities, property conditions & facilities
The walls were so thin you could hear people in the next room talking, no soap for the shower, no coffee for the coffee maker. For the price I would have expected better linens, nicer bed spread and at least some soap!
Stayed 1 night in Feb 2023

6/10 Okay

Joanna

Travelled with group
Liked: Staff & service
Disliked: Amenities
Small rooms and awkward bathrooms but I only stayed there to sleep not to hangout
Stayed 1 night in Jan 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pretty good
Not too bad of a place / above average
Stayed 2 nights in Jan 2023

10/10 Excellent

Traci

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great little spot reasonable!!!
Stayed 1 night in Dec 2022

10/10 Excellent

Marcus

Stayed 1 night in Dec 2022

8/10 Good

Traci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

Gloria

Liked: Staff & service
No comment
Stayed 2 nights in Nov 2022

8/10 Good

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price....quiet....great TV...Great location, just far enough away from the Tenderloin shitshow...
Response from Oak Hotel Management Team on 7 Nov 2022
thank you for staying at oak hotel

6/10 Okay

camilla

Business traveller
Liked: Staff & service
Pleasantly surprised
The Oak hotel is located in a killer location. 3 blocks away feom the Van Ness bart station, and its on a fairly quiet street. Now it is an old hotel in need of some repairs/update's. Dish network didn't work, and this seems to be a running theme with all the SFO hotels... The cleaning crew doesn't clean. It appears that they do minimal work such as cleaning countertops, taking out the trash, and replacing linen. But as far as doing a good vaccuum/mop job, getting food stains or who knows what stains off the walls and doors, and drapes nope that just doesn't happen.
Stayed 2 nights in Sep 2022
Response from Oak Hotel Management Team on 7 Nov 2022
thank you for staying at oak hotel

2/10 Terrible

Ellen

Stayed 1 night in Sep 2022
Response from Oak Hotel Management Team on 7 Nov 2022
thank you for staying at oak hotel

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant older hotel. Convenient to the opera house. Excellent rates! Front desk personnel extremely friendly and helpful.
Stayed 2 nights in Sep 2022
Response from Oak Hotel Management Team on 7 Nov 2022
thank you for staying at oak hotel

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Super Dirty
Super dirty. Asked to change the room it was even worse. All the sheets, blankets and towels were dirty and not washed. Hopefully guys on the host stand we’re supportive. There is no cleaning service at the hotel!
Stayed 2 nights in Sep 2022
Response from Oak Hotel Management Team on 7 Nov 2022
thank you for staying at oak hotelwe will work on the listed points

8/10 Good

azalia

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2022
Response from Oak Hotel Management Team on 13 Sept 2022
thank you for writing review

2/10 Terrible

Oscar

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was terrible it smell like c
Stayed 3 nights in Aug 2022
Response from Oak Hotel Management Team on 13 Sept 2022
thank you for writing review

6/10 Okay

Alondra

Stayed 1 night in Aug 2022

4/10 Poor

Matej

Stayed 2 nights in Aug 2022