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Reviews of Pacific Heights Inn

2 out of 5
Pacific Heights Inn
1555 Union St., San Francisco, CA

Reviews

7.6

Good

Rating 10 - Excellent. 169 out of 736 reviews" "
Rating 8 - Good. 322 out of 736 reviews" "
Rating 6 - Okay. 166 out of 736 reviews" "
Rating 4 - Poor. 54 out of 736 reviews" "
Rating 2 - Terrible. 25 out of 736 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Janet

Liked: Amenities
Nice location, clean, friendly people. Will definitely return.
Stayed 3 nights in Apr 2024

10/10 Excellent

Nikolai

Stayed 1 night in Apr 2024

10/10 Excellent

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024

10/10 Excellent

Aravind Kumar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent stay option very close to the fisherman's wharf and golden gate bridge
Stayed 2 nights in Jan 2024

10/10 Excellent

Abed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location convenient for a lot of things in the city ,the hotel staff very nice .
Stayed 1 night in Jan 2024

6/10 Okay

Luis, Petaluma

Travelled with partner
Liked: Cleanliness, staff & service
Small hotel in a great location. It is a little run down but it is clean. Free parking is great. It is good for one night in the city.
Stayed 1 night in Dec 2023

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 1 night in Dec 2023

2/10 Terrible

Maria

Stayed 1 night in Dec 2023

10/10 Excellent

Keisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice with safe parking. Staff was very pleasant.
Stayed 1 night in Dec 2023

10/10 Excellent

Derek K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was close to Union Street shops and restaurants. The room was very clean. The bathroom was updated and pleasant
Stayed 1 night in Nov 2023

8/10 Good

DAnne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has courtyard parking. We were on the first floor but could not here street traffic. The rooms are clean and big w a small full size fridge. The staff are awesome.the only thing i could not get pass was the drinking glasses and the microwave within reach of the toilet. There is no ac but there was breeze at night. No screen in the bathroom window. With 3 blocks of restaurants, across the street from an English pub and a liquor store. What more do you need?
Stayed 1 night in Sep 2023

10/10 Excellent

Derek

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Provided save close parking and was close to Union Street shops
Stayed 1 night in Aug 2023

2/10 Terrible

Jenifer

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
$600 for 2 nights in hell
Shower head was broken off and missing. Room was dirty, not cleaned before our stay. No towels in the room.
Stayed 2 nights in Aug 2023

8/10 Good

Laura

Stayed 1 night in Jul 2023

10/10 Excellent

Ruben

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stay at pacific 85 o/o of the time, everything is great
Stayed 1 night in Jul 2023

8/10 Good

Julio

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The stay was very nice, however I noticed ants in the room. They were in the bathroom and some on the beds.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
San Fran on a budget!
Clean. Recently remodeled. Parking. Excellent location and felt safe. This is basic accommodations, so look elsewhere if you need to be pampered. We enjoyed our stay and the staff was wonderful.
Stayed 1 night in Apr 2023

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel conveniently situated within walking distance of Fisherman's Wharf.Easy going there uphill coming back !!! The staff Mike anx Alex were very helpful and friendly. We hsd room 14 recently renovated. Highly recommend a stay here.
Stayed 2 nights in Apr 2023

8/10 Good

Hilda

Stayed 2 nights in Mar 2023

6/10 Okay

Barbara

Stayed 1 night in Mar 2023

8/10 Good

Verified traveller

Good parking for higher vehicles
I have tall vehicle so convenient they have a few spots in front to park. Asked me for a card for incidentals, i told them i booked on the app and didnt have a card he let it go.
Stayed 1 night in Mar 2023

10/10 Excellent

Annette

Liked: Cleanliness, property conditions & facilities, room comfort
Great Time
Hotel was very nice and comfortable and clean and close to everything the only problem we had was the night clerk gave us a hard time asking for toilet paper
Stayed 2 nights in Jan 2023

4/10 Poor

Stanley

Business traveller
Liked: Cleanliness
Disliked: Room comfort
The hotel
Stayed 2 nights in Jan 2023

8/10 Good

Leena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2022

8/10 Good

Corinne

Travelled with family
Liked: Cleanliness, staff & service
Very convenient with parking. We wanted to walk. Walkable to North Beach, Chinatown, Fisherman's Warf. No frills but clean. It looked like the room was still under repair as there was blue painters tape still over various cracks in the wallpaper. Shower didn't work, only hot water at a trickle, no cold. We didn't realize until we were ready to leave. I mentioned in at check out and was offered another room to shower in but we were leaving.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service
I liked the car-parking facilities and that food was available within a 3-block walk or a car trip of five blocks or more to the West
Response from hotel on 23 Nov 2022
thank you for your review.

8/10 Good

Duyen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2022
Response from hotel on 23 Nov 2022
thank you

10/10 Excellent

Daphne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly, helpful staff.
Stayed 2 nights in Jul 2022

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice motel in a great location. Helpful staff.
Stayed 3 nights in Jun 2022

10/10 Excellent

Venu, North Brunswick

Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great location, very friendly staff!!
Stayed 7 nights in Jun 2022

10/10 Excellent

Mateusz

Stayed 1 night in Jun 2022

6/10 Okay

Pete

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Motel needs a serious remodel
Stayed 1 night in May 2022

8/10 Good

Kazuya

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2022

10/10 Excellent

Sophie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay. Room was comfortable and clean. Only negative is that it was quite dark - our room would have benefitted from a ceiling light.
Stayed 3 nights in May 2022

8/10 Good

Christian

Stayed 2 nights in Mar 2022

10/10 Excellent

Khaterine

Stayed 3 nights in Mar 2022

8/10 Good

Luis

Travelled with family
Just a great place!!!
Stayed 2 nights in Mar 2022

10/10 Excellent

Ya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The main reason I booked this is for the parking, so I don't have to drive around in the hilly city which I'm scared of the steep slope stop sign... Similar price range hotel I have have to pay daily paring which is not cheap.. Conveniently located, easily walk to pier 39, China town etc.
Stayed 2 nights in Dec 2021

4/10 Poor

Jorg

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

8/10 Good

Beth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Free parking! Enough said.
Stayed 1 night in Dec 2021

10/10 Excellent

Sandra

Stayed 1 night in Nov 2021

6/10 Okay

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Basic but Clean
A friend and I were visiting the city over night for a concert. We had separate rooms. Mine had a fridge and no microwave. His had a microwave and no fridge. Neither had a coffee maker and there was no coffee on site. There are ample dining opportunities within a 2 - 3 block walk. Other than that, the rooms were basic, recently remodeled, and clean. Perfectly fine for the purpose of our trip.
Stayed 1 night in Nov 2021

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in, we were greeted with smiles from the man working the desk. Super nice! The room was clean and the bed very comfortable (King size bed). I needed an extra bath towel and the man, who was sweeping outside, said he had to go in and wash his hands and then will deliver the towel. He was there super fast and so very friendly. A great location - close to so many things and walkable to others. Parking was a huge plus for me. Only negative would be that it wasn't very quiet, meaning the windows didn't block out much noise. But, all in all, a GREAT place to stay!! I will be back!
Stayed 2 nights in Nov 2021

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and excellent front desk staff. Helpful and kind.
Stayed 2 nights in Sep 2021

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not up to date. No breakfast included in room, not even coffee
Stayed 1 night in Sep 2021

10/10 Excellent

Efrain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2021

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice quiet space in a nice quiet neighborhood. We loved how clean and modern the bathroom was. It must have recently been refinished. We would definitely recommend this to other people. The only thing missing was a bathmat to put on the floor outside the shower
Stayed 2 nights in Aug 2021

10/10 Excellent

Hunter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was very clean and walking distance from the pier
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The facility is neat and clean the staff are nice. Very spacious and lots of outlets you can plug your phone everywhere and free parking. Is a great location. Very accessible close to the Fisherman’s Wharf. One thing that they don’t have is no refrigerator or microwave but I don’t surprise mostly the motel/hotel none of these. But is a lot nicer if all the facilty has a microwave and small refrigerator. But for me is not a big deal I stayed only 1 night. So I will recommend this facilty to go and get your reservation and you will be happy too. Free parking is the most important for me especially in San Francisco area.
Stayed 1 night in Aug 2021

10/10 Excellent

Jannette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021