Superior Room, 2 Queen Beds

Reviews of Travelodge by Wyndham San Francisco Airport North

2 out of 5
Travelodge by Wyndham San Francisco Airport North
326 S Airport Blvd, South San Francisco, CA

Reviews

6.0
Rating 10 - Excellent. 404 out of 1920 reviews" "
Rating 8 - Good. 385 out of 1920 reviews" "
Rating 6 - Okay. 339 out of 1920 reviews" "
Rating 4 - Poor. 320 out of 1920 reviews" "
Rating 2 - Terrible. 472 out of 1920 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Gurminder

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Waste of money. I didn’t even end up staying one night. Looks run down and dangerous
Stayed 3 nights in May 2024

8/10 Good

Tele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to locate n straight forward
Stayed 1 night in May 2024

2/10 Terrible

Ernie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel smelled like someone died, place was dirty, bugs in the bed.
Stayed 2 nights in May 2024
Response from Travelodge on 9 May 2024
We are deeply sorry to hear about your negative experience during your stay. Maintaining a clean and comfortable environment for our guests is our top priority, and we regret that we did not meet your expectations in this regard. Please rest assured that we take your feedback seriously and will take immediate action to address the cleanliness issues you have highlighted. We have also notified our pest control team to investigate and resolve any pest concerns. Your comfort and satisfaction are important to us, and we would like to extend our sincerest apologies for the inconvenience you experienced.

2/10 Terrible

Bret-Lee, Seq Ntl Park

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Convenient Location, Property is quite old. Room phone didn’t work , AC didn’t work.
Stayed 1 night in May 2024
Response from Travelodge on 9 May 2024
We appreciate your feedback regarding your recent stay with us. We're glad to hear that you found our location convenient. However, we apologize for the issues you encountered with the room phone and AC. Providing a comfortable and functional stay is important to us, and we regret that we fell short of your expectations in this regard. Please know that we take your comments seriously and will address these issues promptly to ensure a better experience for our future guests.

6/10 Okay

Jeffrey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
Phone did not work
Stayed 1 night in May 2024
Response from Travelodge on 9 May 2024
We apologize for the inconvenience you experienced with the phone during your stay. Your feedback is valuable to us, and we're sorry for any inconvenience this may have caused. Please know that we take these issues seriously, and we will work to ensure that such problems are promptly addressed to improve the experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 Good

Vineet

Liked: Staff & service, property conditions & facilities
Above average ,satisfactory
Stayed 1 night in May 2024
Response from Travelodge on 9 May 2024
Thank you for taking the time to share your feedback with us! We're glad to hear that you found your stay above average and satisfactory. Your satisfaction is our priority, and we're committed to continuously improving to meet and exceed your expectations. We look forward to welcoming you back for another great stay in the future!

8/10 Good

Cleofe de la

Business traveller, Travelled with partner
No microwave , coffee maker not working
Stayed 1 night in May 2024
Response from Travelodge on 9 May 2024
We apologize for the inconvenience you experienced during your stay. Please know that we do offer microwaves in our suites, and we're sorry if this information was not communicated effectively. Additionally, we regret the issue with the coffee maker and assure you that we are addressing this with our team to ensure it's promptly resolved. We appreciate your feedback.

4/10 Poor

Ardel, San Mateo

Travelled with family and small children, Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
No towels in room, no place to sit besides the bed.
Stayed 1 night in May 2024
Response from Travelodge on 7 May 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay regarding the lack of towels in your room and limited seating options.Providing a comfortable and convenient experience for our guests is our top priority, and we regret that we fell short of meeting your expectations in this regard. Please rest assured that we will address these issues with our housekeeping and management teams to ensure that similar incidents do not occur in the future.Your feedback is valuable to us as we strive to continually improve our services and facilities. If there is anything else you would like to share or if there is anything we can do to make it up to you, please do not hesitate to let us know.

6/10 Okay

JOE

Travelled with partner
Liked: Staff & service
the property is good and i like it
Stayed 2 nights in May 2024
Response from Travelodge on 7 May 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay and found our property to your liking.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations during your time with us. If there are any specific aspects of your stay that you particularly enjoyed or any suggestions you have for us to make your next visit even better, please don't hesitate to let us know.We appreciate your kind words and hope to have the pleasure of welcoming you back for another great stay in the future.

2/10 Terrible

Lorena

Disliked: Cleanliness
La gente de resección es muy grosera cuando uno no habla inglés
Stayed 3 nights in May 2024
Response from Travelodge on 7 May 2024
Gracias por compartir tus comentarios con nosotros. Nos preocupa profundamente conocer su experiencia con nuestro personal de recepción.Acepte nuestras más sinceras disculpas por cualquier mala educación o incomodidad que haya experimentado debido a la barrera del idioma. Brindar un excelente servicio a todos nuestros huéspedes, independientemente del idioma que hablen, es una prioridad para nosotros y lamentamos cualquier caso en el que esto no se haya cumplido. Abordaremos este asunto con nuestro equipo de inmediato y brindaremos capacitación adicional para garantizar que todos los huéspedes se sientan bienvenidos y valorados.Sus comentarios son invaluables para nosotros mientras nos esforzamos por mejorar nuestros servicios, y esperamos que considere brindarnos otra oportunidad para brindarle el servicio excepcional que se merece.

2/10 Terrible

Maximus

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches broken door frames chipped paint just nasty, run down, unkept and gross! And the staff were beyond rude!!
Stayed 1 night in May 2024
Response from Travelodge on 7 May 2024
We deeply apologize for the unpleasant experience you encountered during your recent stay with us. Your feedback regarding the condition of our property and the behavior of our staff is extremely concerning and not reflective of the standards we aim to uphold.We take cleanliness and maintenance very seriously, and we are actively addressing the issues you mentioned with our housekeeping and maintenance teams to ensure that they are promptly resolved. Additionally, we will be providing additional training to our staff to ensure that all guests are treated with the utmost respect and professionalism.Your feedback is invaluable to us as it helps us identify areas for improvement, and we are committed to taking the necessary steps to prevent similar issues from occurring in the future.We sincerely apologize for any inconvenience or discomfort this may have caused you.

4/10 Poor

Mandy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s budget but they advertise things they don’t have They have a coffee machine and sugar etc but no stirer for the sugar, I asked at reception but they said they don’t have them The remote for the tv didn’t work I went to ask reception about the pay movies and I was told she couldn’t help me she checked in for rooms but other than that couldn’t help and there wa none else on shift
Stayed 1 night in May 2024
Response from Travelodge on 7 May 2024
Thank you for sharing your feedback with us regarding your recent stay. We sincerely apologize for any inconveniences you experienced during your time with us.We understand the importance of accurate advertising and regret any discrepancies between what was advertised and what was provided during your stay. Your concerns regarding the coffee amenities and the functionality of the TV remote have been duly noted, and we will address these issues promptly to ensure a more seamless experience for our guests in the future.We apologize for any frustration caused by the lack of assistance from our reception staff regarding pay movies. We will use your feedback as a training opportunity to ensure that our team members are knowledgeable and able to assist guests with all inquiries and requests.Your feedback is invaluable to us, and we appreciate the opportunity to improve our services based on your experience.

6/10 Okay

Anibal

Liked: Staff & service
Stayed 1 night in May 2024
Response from Travelodge on 7 May 2024
Thank you for sharing your feedback with us. We appreciate your honesty and value your input.We're glad to hear that you found aspects of your stay satisfactory, but we also acknowledge that there may have been areas where we could have improved to make your experience even better.If there are any specific details or suggestions you would like to share with us regarding your stay, we would greatly appreciate it as it would help us identify areas for enhancement.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that exceeds your expectations.

2/10 Terrible

Arin

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We didn’t stay at the property. We tried two rooms and they were both filled with mold and very humid. The bathroom was dirty and beds were like sleeping on springs. It was unsafe for someone with health concerns, the people at the front desk accommodated us and we found another hotel nearby that was cleaner and safer.
Stayed 1 night in May 2024
Response from Travelodge on 7 May 2024
Thank you for taking the time to share your experience, although we regret to learn that it was not a positive one. We sincerely apologize for the inconvenience and disappointment you encountered during your attempted stay at our property.Your feedback regarding the mold, humidity, cleanliness, and comfort of the rooms is deeply concerning to us, as we strive to provide all our guests with a comfortable and enjoyable stay. Please rest assured that we take your comments seriously and will address these issues promptly with our housekeeping and maintenance teams to prevent similar occurrences in the future.The safety and well-being of our guests are of utmost importance to us, and we understand the gravity of your health concerns. We are grateful that our front desk staff were able to assist you in finding alternative accommodations nearby.We truly regret that we were unable to meet your expectations on this occasion.

6/10 Okay

rudy

Travelled with family, Travelled with family and small children
The room was a non smoking room but still had a strong lingering odor of tobacco, the bathroom door was a pocket door (sliding door) that would not close all the way and id it did it was really hard to slide open. Parking is a nightmare and the matress was uncomfortable.
Stayed 1 night in May 2024
Response from Travelodge on 7 May 2024
Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced during your time at our hotel.We take guest comfort and satisfaction very seriously, and it's disappointing to learn that we fell short of your expectations. Rest assured, we have taken note of your concerns and will address them promptly to ensure that future guests do not encounter similar issues.Regarding the lingering odor of tobacco in your room, we apologize for any discomfort this may have caused. We have implemented additional measures to ensure that all of our non-smoking rooms are thoroughly cleaned and deodorized to eliminate any residual odors.We are also sorry to hear about the issue with the bathroom door and the discomfort of the mattress. Your feedback is invaluable, and we will work diligently to rectify these issues to enhance the overall guest experience.Furthermore, we understand the frustration with parking, and we are actively exploring ways to improve this aspect of our service.We appreciate you bringing these matters to our attention.

4/10 Poor

Monique

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking lot dirty, many things in room didn’t work including toilet and phone, things broken like the lock on door. Staff was rude, except a nice Samoan woman who was working. No one liked to answer the phone.
Stayed 1 night in Apr 2024
Response from Travelodge on 6 May 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are truly sorry to hear about the numerous issues you encountered during your time with us. Please accept our sincerest apologies for the inconvenience and disappointment caused by the cleanliness of our parking lot, the maintenance issues in your room, and the lack of responsiveness from our staff.Your comments have been shared with our management team, and we are taking immediate steps to address each of the issues you mentioned. Rest assured, we are committed to ensuring that our facilities are well-maintained and that all of our guests receive the highest level of service and hospitality.We are especially grateful for your kind words about the exceptional service provided by one of our team members. We will be sure to recognize her for her outstanding efforts.We understand that we fell short of meeting your expectations, and for that, we are truly sorry. We value your feedback as it helps us improve, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.

4/10 Poor

Monique

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was ok at first glance, but after being there for the first half hour we noticed all the broken or damaged things in the room. The doors heavy duty lock was broken and “fixed” with a broken piece of wood and was wobbly, the phone didn’t work, the floor in the bathroom was pulled up like ripped in the middle of the floor, the toilet didn’t work. I went to the office to trade rooms and the nice Samoan woman took time to help me into another room, even though they were booked up. She is the main reason I gave a second star. The second room wasn’t much better but I was told that I’d have to be checked out and find somewhere else to stay if the room didn’t work for me. I got into the second room and was fine because I thought the toilet flushed, but when flushed it kind of just circled the water around, we had to poor water into the bowl for a complete flush. The phone didn’t work in This room either. When I called the office no one EVER answered. The pillows were hard and the mattresses uncomfortable. Spiderwebs were around the window, line it hadn’t been cleaned in months, the parking lot was filthy.
Stayed 1 night in Apr 2024
Response from Travelodge on 6 May 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We are deeply sorry to hear about the numerous issues you encountered during your time at our hotel. Please accept our sincerest apologies for the inconvenience and disappointment you experienced due to the condition of your room and the lack of responsiveness from our team.Your detailed comments have been brought to the immediate attention of our management team, and we are taking swift action to address each concern to ensure that similar incidents do not occur in the future. We understand the importance of providing comfortable accommodations and excellent service to our guests, and we regret that we fell short of meeting your expectations in this regard.We greatly appreciate your kind words about the assistance provided by one of our team members. We will be sure to recognize her for her exceptional efforts in assisting you during a challenging situation.Please know that your feedback is invaluable to us as it helps us identify areas for improvement. We are committed to enhancing the overall guest experience, and your comments will be instrumental in guiding our efforts moving forward.We understand that your experience was not reflective of the high standards we strive to uphold, and for that, we are truly sorry. We sincerely hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.

6/10 Okay

Leverett

Disliked: Property conditions & facilities
Roach on the table, black bugs in toilet, bugs on box as bring.
Stayed 1 night in Apr 2024
Response from Travelodge on 1 May 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the unpleasant experience you had during your recent stay.We are deeply concerned to hear about the issues you encountered with pests in your room. Please know that cleanliness and guest comfort are our top priorities, and it is unacceptable that we fell short of meeting these standards during your stay.We have immediately addressed this matter with our housekeeping and maintenance teams to ensure that thorough inspections and treatments are conducted to prevent any recurrence of this issue in the future.We understand the impact that this experience has had on your stay, and we genuinely apologize for any inconvenience it may have caused. Once again, we apologize for the shortcomings you experienced, and we appreciate your understanding and patience.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely great value
Stayed 1 night in Apr 2024
Response from Travelodge on 1 May 2024
Thank you so much for taking the time to leave us your feedback! We're thrilled to hear that you had a wonderful experience during your stay with us.Providing great value and ensuring our guests' satisfaction are top priorities for us, so your positive review means a lot. We're delighted that you found your experience with us to be absolutely great.If your travels bring you back to the area, we would be honored to welcome you back for another fantastic stay.Thank you again for choosing [Hotel Name]. We look forward to hosting you again soon!

4/10 Poor

Mussie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was old and dirty and the carpet was ripped.
Stayed 1 night in Apr 2024
Response from Travelodge on 7 May 2024
Thank you for sharing your feedback with us. We sincerely apologize for the condition of your room during your stay.Maintaining a clean and comfortable environment for our guests is our top priority, and it's disheartening to hear that we fell short of your expectations. We take cleanliness and maintenance very seriously, and we will address the issues you mentioned with our housekeeping and maintenance teams immediately to ensure that similar incidents do not occur in the future.Your satisfaction is important to us, and we appreciate you bringing these matters to our attention.

10/10 Excellent

Promit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Travelodge on 1 May 2024
Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had a wonderful experience during your stay with us.Providing excellent service and ensuring our guests' satisfaction are our top priorities, so your feedback means a lot to us. We're delighted that you had a 5-star experience with us.If your travels bring you back to the area, we would be honored to welcome you back for another fantastic stay.Thank you again for choosing Travelodge by Wyndham San Francisco Airport North. We look forward to hosting you again soon!

10/10 Excellent

Ajith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very conveinient and located in a nice location. They provide Airport pick up and drop shuttle service
Stayed 1 night in Apr 2024
Response from Travelodge on 29 Apr 2024
Thank you for your wonderful review! We're thrilled to hear that you had a great experience during your stay. Providing convenience and excellent service to our guests is our top priority, and we're delighted that our location and shuttle service met your needs.Your kind words mean a lot to us, and we truly appreciate your feedback. If you ever find yourself in the area again, we would love to welcome you back for another enjoyable stay. Thank you for choosing to stay with us!

6/10 Okay

Pratik

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The bathroom didn’t have a door, there was absolutely no parking space
Stayed 2 nights in Apr 2024
Response from Travelodge on 29 Apr 2024
We're truly sorry to hear about the inconvenience you experienced during your stay. Your comfort and satisfaction are our top priorities, and we regret any disappointment caused by the lack of a bathroom door and insufficient parking space.Regarding the bathroom door issue, we apologize for any inconvenience this may have caused. It's important to us that our guests feel comfortable and have the privacy they deserve. We will address this matter promptly to ensure that it is resolved for future guests.As for the parking situation, we understand the importance of convenient parking for our guests. We apologize for any difficulty you experienced in finding a parking space. We will review our parking arrangements and explore potential solutions to improve the availability of parking for our guests.Your feedback is valuable to us, and we appreciate you bringing these issues to our attention. If there's anything else we can do to make amends or if you have any further concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to better serve you in the future. Thank you for your feedback.

6/10 Okay

William

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The Motel is cheap because it is run down, The TV did not work, NO Microwave. Too few plug-ins.
Stayed 1 night in Apr 2024
Response from Travelodge on 29 Apr 2024
We apologize for the inconvenience and disappointment you experienced during your stay. Providing a comfortable and enjoyable experience for our guests is our priority, and we regret that we fell short of meeting your expectations. We're sorry to hear about the issues with the TV, microwave, and the lack of plug-ins in your room.Your feedback is valuable to us, and we will address these issues with our team to ensure improvements are made. We appreciate you bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future. If there's anything else you'd like to discuss or if there's anything we can do to make amends, please don't hesitate to reach out to us directly. Thank you for your feedback.

4/10 Poor

Carlos

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The bad smell in the room was not good. Also, the restroom paint was in pretty bad shape.
Stayed 1 night in Apr 2024
Response from Travelodge on 29 Apr 2024
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the issues you encountered during your stay. Please accept our sincerest apologies for the bad smell in your room and the condition of the restroom paint. We understand the importance of a comfortable and pleasant environment for our guests, and it's disappointing to learn that we fell short of your expectations in this regard.Rest assured, we take your feedback seriously, and we will address these issues promptly to ensure they don't recur in the future. Your satisfaction is our top priority, and we want to make things right for you. If there's anything specific you'd like us to address or if there's anything we can do to assist you further, please don't hesitate to reach out to us directly.We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience. Thank you for bringing these matters to our attention.

8/10 Good

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Travelodge on 29 Apr 2024
Thank you for taking the time to leave us a review! We're glad to hear that you had a positive experience during your stay. Your feedback is valuable to us as we strive to continuously improve our services. If there's anything specific that we could have done to make your experience even better, please feel free to let us know. We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay. Thank you for choosing to stay with us!

4/10 Poor

Ainoama

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Travelodge on 29 Apr 2024
Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of your expectations. Your satisfaction is important to us, and we take your comments seriously. We apologize for any inconvenience caused during your stay, and we will use your feedback to make necessary improvements. If there's anything specific you'd like to discuss or if there's anything we can do to address your concerns, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to welcome you back for a better experience in the future.

4/10 Poor

RUPESH

Liked: Cleanliness
Disliked: Property conditions & facilities
Shower is not working and when j complained they said to checkout for full refund but denied to change my room.:( and were giving rooms to new customers
Stayed 1 night in Apr 2024
Response from Travelodge on 29 Apr 2024
I'm truly sorry to hear about the issue you encountered with the shower during your stay. Providing a comfortable and hassle-free experience is our top priority, and it's disheartening to learn that we fell short of your expectations in this regard. Please accept our sincerest apologies for any inconvenience this may have caused you.We understand the importance of a functioning shower, and it's regrettable that we weren't able to resolve the issue promptly. We apologize for any miscommunication regarding changing your room, and we'll be sure to address this with our team to prevent similar situations in the future.We appreciate your feedback, and we want to make things right for you. Please reach out to us directly so we can discuss your concerns further and ensure you're properly compensated for your experience. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay. Thank you for bringing this to our attention.

4/10 Poor

Serena

Liked: Staff & service
Dirty and outdated. The tv was bent forward, lamp was broke and my bathroom door wouldn’t close so I could crap in peace
Stayed 1 night in Apr 2024
Response from Travelodge on 29 Apr 2024
We're truly sorry to hear about your disappointing experience during your stay. Your comfort and satisfaction are paramount to us, and it's disheartening to learn that we fell short of your expectations. Please accept our sincere apologies for the cleanliness issues and the maintenance issues you encountered. We take your feedback seriously and will address these matters promptly to ensure they don't recur in the future. Your feedback is invaluable to us as we continuously strive to improve our accommodations. If you would consider giving us another chance, we would be grateful for the opportunity to make things right for you. Please don't hesitate to reach out if you have any further concerns.

6/10 Okay

Madison

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Travelodge on 29 Apr 2024
Thank you for sharing your feedback with us. We appreciate your honest review and are glad to hear that you chose to stay with us. Your satisfaction is important to us, and we take your comments seriously. If there are specific areas where we can improve to make your next stay more enjoyable, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide a better experience in the future. Thank you for choosing to stay with us.

6/10 Okay

John

Disliked: Cleanliness, amenities, property conditions & facilities
Small pillows. Hair in sink. Used washcloth in bathroom. Cheap. Difficult to find parking.
Stayed 1 night in Apr 2024
Response from Travelodge on 23 Apr 2024
Thank you for taking the time to share your feedback with us. We're disappointed to hear that your experience did not meet your expectations.Please accept our sincere apologies for any inconvenience caused by the issues you encountered during your stay, including the size of the pillows, cleanliness concerns, and difficulties with parking. This does not reflect the high standards we strive to maintain.Rest assured, we take your comments seriously and will address them with our housekeeping and maintenance teams to ensure that necessary improvements are made to enhance the comfort and satisfaction of our guests.We sincerely appreciate your feedback, as it helps us identify areas for improvement.

10/10 Excellent

Doug

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Travelodge on 29 Apr 2024
We're thrilled to hear that you had a fantastic experience during your stay! Thank you so much for taking the time to leave us such a glowing review. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another wonderful stay!

6/10 Okay

Risa

Travelled with group
I like the ease of access to the airport. The front desk staff was helpful.
Stayed 3 nights in Apr 2024
Response from Travelodge on 23 Apr 2024
Thank you so much for sharing your positive feedback! We're thrilled to hear that you enjoyed the ease of access to the airport and that our front desk staff were helpful during your stay. Providing exceptional service and convenience to our guests is always our top priority, and we're glad to hear that we met your expectations.We look forward to welcoming you back on your next visit.

4/10 Poor

Azy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Cheap hotel but our room smell bad and saw 2 cockroaches in the bathroom and 3 near bedroom lamp. We got out asap.
Stayed 1 night in Apr 2024
Response from Travelodge on 21 Apr 2024
We are deeply sorry to hear about your disappointing experience during your recent stay at our hotel. Please accept our sincerest apologies for the inconveniences you encountered.The issues you described regarding the unpleasant odor in your room and the presence of cockroaches are unacceptable, and we want to assure you that we take such matters very seriously. We have immediately notified our housekeeping and pest control teams to address these concerns thoroughly and take appropriate action to prevent any recurrence.Your comfort and satisfaction are of utmost importance to us, and it's disheartening to know that we fell short of meeting your expectations. Please know that we are committed to providing a clean and comfortable environment for all our guests, and we are taking immediate steps to ensure that incidents like these do not happen again in the future.We completely understand your decision to leave the hotel, and we apologize for the inconvenience this may have caused. Once again, please accept our apologies for the subpar experience you had.

8/10 Good

bob

Liked: Cleanliness, staff & service, amenities
Easy shuttle access from all terminals and reasonable prices. Bed was nice and comfy. IHOP next door for a good breakfast and the pool looked beautiful even though weather was still a bit cool to tempt me in. Facilities are well worn but functional. Fit for purpose, thanks team.
Stayed 1 night in Apr 2024
Response from Travelodge on 21 Apr 2024
Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you had a positive experience overall.It's wonderful to know that you found our shuttle access convenient and appreciated our reasonable prices. We're also glad that you enjoyed the comfort of our beds and the convenience of having an IHOP nearby for breakfast. Additionally, we're pleased to hear that you found our pool area appealing, despite the weather not being ideal for swimming.We appreciate your understanding about the condition of our facilities. Rest assured, we are constantly working to ensure that everything remains functional and well-maintained for our guests.Thank you for your kind words and for recognizing our team's efforts. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Pam

Stayed 1 night in Apr 2024

2/10 Terrible

Matthew

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly, this was the worst motel I’ve ever been to. Pretty much everything that could go wrong went wrong. We paid for parking and there were no spaces available. The room smelled STRONGLY of smoke. We woke up to a cockroach on the wall. The shower was falling apart (looked like it was from an abandoned building). The door wouldn’t open at first and I had to walk back to reception. When checking in, I was told to wait until the person in front of me went to their car to get something. That took a few minutes and we were all just awkwardly standing there without being helped. There was an outdoor side table as indoor furniture in the room. There were HUGE dark stains on the floor, and the carpet felt like it was multiple layers of carpet installed on top of each other (it was also a slanted floor). We only stayed for 6 hours, and I believe this is a straight up health hazard. I honestly want my money back.
Response from Travelodge on 21 Apr 2024
We are deeply sorry to learn about the numerous issues you encountered during your recent stay with us. Please accept our sincerest apologies for the inconvenience and frustration you experienced.The situation you described is unacceptable, and it certainly does not meet the standards we strive to uphold. We want to assure you that we take your feedback seriously, and we will address each of these concerns with our team immediately to prevent similar issues from occurring in the future.Regarding the parking availability, the smell of smoke in the room, the presence of a cockroach, the condition of the shower, the door lock issue, the delay during check-in, the furniture mismatch, the state of the carpet, and the overall cleanliness of the room – we completely understand your disappointment, and we assure you that this is not reflective of the level of service and quality we aim to provide.Please know that your satisfaction is of utmost importance to us. Once again, we sincerely apologize for the inconvenience and disappointment you experienced during your stay.

8/10 Good

Kimberly

Disliked: Property conditions & facilities
Bath room in poor condition
Stayed 1 night in Apr 2024
Response from Travelodge on 17 Apr 2024
Thank you for sharing your feedback with us. We're sorry to hear that you found the condition of the bathroom to be poor during your stay. Maintaining high standards of cleanliness and comfort is a priority for us, and we regret that we fell short of your expectations in this regard. Your comments have been noted, and we will be addressing them with our housekeeping and maintenance teams to ensure that such issues are promptly rectified. We appreciate your honesty as it helps us to identify areas for improvement. If there's anything else you would like to discuss or if you have any further concerns, please feel free to contact us directly. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

6/10 Okay

Amarsanaa

Stayed 1 night in Apr 2024
Response from Travelodge on 7 May 2024
Thank you for taking the time to share your feedback with us. We appreciate your honest review and are sorry to hear that your experience fell short of your expectations, resulting in a 3/5 rating.We take all guest feedback seriously and use it as an opportunity to improve our services. We would greatly appreciate any specific details you can provide about areas where we can enhance your experience. Your input will help us address any shortcomings and ensure that future guests enjoy a more satisfactory stay.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.

4/10 Poor

Lucia

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I had to move rooms 3 different tomes because each room had issues. First room had nasty water coming up from the sink, the second rooms shower did not work, the 3rd room was a non-smoking but still smelt like musty cigarettes. Rooms were not the best.
Stayed 2 nights in Apr 2024
Response from Travelodge on 16 Apr 2024
Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience you faced during your stay. It is unacceptable that you had to move rooms multiple times due to various issues with each one. We understand the frustration and disappointment this must have caused. Rest assured, we take your feedback seriously, and we will address these issues with our team to ensure that such incidents are not repeated in the future. Your comfort and satisfaction are our top priorities, and we are committed to improving the quality of our rooms and services. We appreciate your understanding and hope to have the opportunity to welcome you back for a much improved experience.

2/10 Terrible

Sanan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor experience. My wife and I were travelling around West Coast and decided to make a late night stop at this specific hotel on our drive back home. Incredibly rude staff. Tried to explain to staff and showed them a receipt for the 1 king bedroom I paid for that was guaranteed. I was told that there are no 1 king bedrooms on this property, and was forced to pay extra for the 2 queens. (False advertising) 10 minutes into being at the hotel, my wife managed to take a video and photos of multiple insects and cockroaches in our room AND around the hotel. Very noisy property. Worst travelling experience I have ever had. Would not recommend.
Stayed 1 night in Apr 2024
Response from Travelodge on 21 Apr 2024
We are deeply sorry to hear about the challenges you encountered during your recent stay at our hotel. Please accept our sincerest apologies for the inconvenience and frustration you experienced.Your feedback regarding the service you received from our staff is concerning, and we want to assure you that this does not reflect the level of hospitality we strive to provide. We have addressed this issue with our team to ensure that all guests are treated with courtesy and respect.We apologize for any confusion regarding the room type you reserved and the discrepancy upon check-in. It is never our intention to mislead our guests, and we assure you that we will review our booking procedures to prevent such misunderstandings in the future.Regarding the cleanliness of your room and the presence of insects, we are truly sorry for the discomfort you experienced. Please know that we take hygiene and pest control very seriously, and we have immediately alerted our housekeeping and maintenance teams to address these issues promptly and thoroughly.Additionally, we apologize for any noise disturbances you encountered during your stay. We understand the importance of providing a peaceful environment for our guests, and we will take steps to address any noise-related concerns.Your experience falls far below the standard we strive to uphold, and we are deeply disappointed to hear that we failed to meet your expectations. We understand your decision not to recommend our hotel.Once again, please accept our apologies for the shortcomings you experienced.

4/10 Poor

Francisco

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
One small towel in the room
Stayed 1 night in Apr 2024
Response from Travelodge on 13 Apr 2024
Thank you for sharing your feedback with us. We apologize for the oversight regarding the towels in your room. Providing ample amenities for our guests is important to us, and we regret any inconvenience this may have caused.Your comments have been shared with our housekeeping team to ensure that such oversights are addressed promptly.

2/10 Terrible

ALBERTO, Elk Grove

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not only it was no space but in my room I had fleas and my back was so swollen because of that Am not going back to that place Big mistake trusting that hotel
Stayed 3 nights in Apr 2024
Response from Travelodge on 13 Apr 2024
We are deeply sorry to hear about your negative experience during your recent stay with us. Providing a clean and comfortable environment for our guests is our top priority, and it is distressing to learn that we fell short of meeting your expectations.We take reports of pests very seriously and have immediately addressed this issue with our housekeeping and maintenance teams to ensure that it is resolved and does not recur. Your comfort and well-being are of utmost importance to us, and we regret any discomfort you experienced as a result of this oversight.Please accept our sincere apologies for the inconvenience and disappointment you encountered.

10/10 Excellent

Julie, Bayside

Stayed 5 nights in Apr 2024
Response from Travelodge on 6 May 2024
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we are delighted that we could exceed your expectations.Your kind words about our facilities, amenities, and staff mean a lot to us. We strive to maintain a high standard of cleanliness and comfort in all areas of our hotel, and it's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit to Travelodge SFO Airport North. If there's anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know.

8/10 Good

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ihop is connected and they have happy hour 3-8pm. $6-10.
Stayed 2 nights in Apr 2024
Response from Travelodge on 13 Apr 2024
Thank you for sharing your experience with us. We're delighted to hear that you enjoyed the convenience of having IHOP connected to our hotel and that you were able to take advantage of our happy hour specials from 3-8 pm, priced between 6-10.We hope you had a wonderful time, and we look forward to welcoming you back for another enjoyable stay in the future.

6/10 Okay

Yessica

Travelled with family and small children
Liked: Amenities
Esta bien 👍 buenos precios pero no hay refrigerador ni microondas y son necesarios especialmente si te quedas por muchos dias
Stayed 3 nights in Apr 2024
Response from Travelodge on 13 Apr 2024
Gracias por compartir tus comentarios con nosotros. Nos alegra saber que nuestros precios le resultaron favorables.Entendemos la importancia de servicios como refrigeradores y microondas, especialmente para estadías más largas, y nos disculpamos por cualquier inconveniente causado por su ausencia. Sus comentarios son valiosos para nosotros y sin duda los tendremos en cuenta mientras trabajamos para mejorar la experiencia de los huéspedes.

2/10 Terrible

Steven

Disliked: Staff & service
I paid and traveled to hotel to find they would not accept my paper copy of my Illinois ID. I then paid for a 2nd Uber to a superior hotel a few miles away but it costs much more. Loved my stay at the "rescue" hotel. Travel Lodge falling off my list for now.
Stayed 3 nights in Apr 2024
Response from Travelodge on 10 Apr 2024
Thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience you encountered during your visit. We understand the frustration of not being able to use your paper copy of your Illinois ID, and we regret any inconvenience this may have caused.Please be aware that it is our hotel policy to only accept valid and government-issued photo IDs for check-in. This policy is in place to ensure the security and safety of all our guests. We apologize if this was not communicated effectively prior to your arrival.We're glad to hear that you found accommodation at another hotel and had a positive experience there. We appreciate your feedback and will use it to improve our communication with guests regarding our policies.

8/10 Good

Lodena

Travelled with partner
The only thing I wish the room had was a mini fridge, otherwise it was a good comfortable room.
Stayed 1 night in Mar 2024
Response from Travelodge on 6 Apr 2024
Thank you for sharing your review with us. We're glad to hear that you found your room comfortable during your stay. We appreciate your feedback regarding the mini fridge and will definitely take it into consideration as we continuously strive to enhance our guests' experience. We hope to have the opportunity to welcome you back again soon and provide you with an even more enjoyable stay. If there's anything else we can assist you with, please feel free to let us know.

2/10 Terrible

Osman hazarbey

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Travelodge on 6 Apr 2024
We're genuinely sorry to hear that your experience fell short of your expectations. Please know that we take feedback seriously and are committed to addressing any concerns to improve our services. If you're willing to share more details about your stay, we'd greatly appreciate the opportunity to make things right. Your satisfaction is important to us, and we hope to have another chance to exceed your expectations in the future. If there's anything specific you'd like to discuss, please don't hesitate to reach out to us directly.