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Reviews of Hampton Inn & Suites San Jose Airport

2.5 out of 5
Hampton Inn & Suites San Jose Airport
2088 North First Street, San Jose, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 339 out of 542 reviews" "
Rating 8 - Good. 125 out of 542 reviews" "
Rating 6 - Okay. 33 out of 542 reviews" "
Rating 4 - Poor. 21 out of 542 reviews" "
Rating 2 - Terrible. 24 out of 542 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shaylee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They did charge 10$ per night fornparking, we arrived around midnight and the clerk waved our parking fees. I had brought cash for our stay not knowing of the 100$ deposit. And they waved the deposit. The room was rokmy, the bed very comfortable. Wifi cable indoor pool. The free breakfast was good had alot of different options. I would definitely stay here again. Not to mention, 6 min to Levis Stadium/ great america. Nice place
Stayed 2 nights in Apr 2024
Response from E on 28 Apr 2024
We are glad to hear that you had a pleasant stay. Hope you stay with us again next time you're in San Jose

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from e on 28 Apr 2024
“Thanks so much for taking the time to leave us a 5-star rating.

2/10 Terrible

Loretto

Disliked: Cleanliness, staff & service, property conditions & facilities
A male worker walked into our room at random and the room stank like cigarrette. It was pretty terrible.
Stayed 1 night in Apr 2024
Response from e on 28 Apr 2024
I'm sorry to hear that you had a bad experience. We're taking steps to fix the issue and appreciate your feedback.

10/10 Excellent

Cari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from E on 28 Apr 2024
Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated.

8/10 Good

Chris

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The security guard sucks. He constantly yells at people and its unneccesary
Stayed 3 nights in Apr 2024
Response from Elizar on 21 Apr 2024
We apologize for the way you were treated. We will talk to our security about this issue.

10/10 Excellent

Jonathon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a nice layout and great breakfast
Stayed 1 night in Apr 2024
Response from Elizar on 12 Apr 2024
Thank you for leaving a review of our hotel.

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all around. Staff was courteous. Rooms were large and well furnished. Bed very comfortable. Parking was on-site and convenient (note there is a $10/day charge) still good. Inside is clean and well decorated. Breakfast had many selections and a staff who wouldn’t let anything go empty. Probably the best of any hotel. Very well done guys! Great job.
Stayed 2 nights in Apr 2024
Response from Elizar on 12 Apr 2024
Thank you for your positive review of our hotel. This kind of feedback motivates the entire team to continue exceeding quality standards.

10/10 Excellent

Nicholas, Portland

Stayed 1 night in Mar 2024
Response from Elizar on 21 Apr 2024
Thank you for leaving such a wonderful review.

8/10 Good

Shereen

Travelled with family
Liked: Cleanliness, staff & service
I did not like that I paid for outside parking and it is not that safe to be outside.
Stayed 1 night in Feb 2024
Response from andy on 23 Mar 2024
Thank you for taking the time to leave us a review.

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Elizar on 24 Mar 2024
Thank you for leaving such a wonderfull review.

8/10 Good

Ruth

Stayed 1 night in Mar 2024
Response from Elizar on 6 Apr 2024
Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

10/10 Excellent

Robert, Tiverton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay need airport with trolley stop on front of hotel. Good for getting to sports events.
Stayed 3 nights in Mar 2024
Response from Elizar on 16 Mar 2024
Thank you for your wonderfull reply.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from lizar on 16 Mar 2024
Thank you for a wonderful review.

6/10 Okay

George

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Sparks Taekwondo Has a tournament every year in San Jose. Having stayed last year at the Hampton Inn with the use of the Common Area to Meet & Relax we had a positive experience, Sparks Taekwondo told the Parents to book the rooms from 2/23-2/25. Except this time the Manager (Lady) was rude and had poor PR. We could not use the Common Area but were told to go to the Pool Area where we could meet and eat dinner with our group & little kids, the Chlorine smell was highly irritable. I went to speak with the Manager on 2/24/24 at 8:45 PM to see if she would let us use the Meeting Room as the kids were complaining of the smell and irritation of the Chlorine while eating She agreed if I paid $100 for the use of the Room but only for 1 Hour. Terrible Experience for All. Guest Folio 91174488
Stayed 2 nights in Feb 2024
Response from A on 8 Mar 2024
SORRY TO HEAR YOUR STAY WITH US WAS ANYTHING BUT PLEASENT. WE WORK HARD TO PROVIDE THE BEST CUSTOMER SERVICE TO OUR GUEST. HOPE YOU GIVE US ANOTHER CHANCE NEXT TIME YOUR IN SAN JOSE.

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gym was very good it has all that i need for my workout
Stayed 2 nights in Feb 2024
Response from A on 8 Mar 2024
THANK YOU FOR SUCH A WONDERFULL REVIEW.

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Feb 2024
Response from a on 27 Feb 2024
Thank you for taking the time to leave a wonderful review.

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay before a flight to return home. Our room was spacious, including the bathroom! The airport shuttle driver continued the wonderful service we received.
Stayed 1 night in Feb 2024
Response from a on 27 Feb 2024
Thank you for taking the time to leave a wonderful review.

10/10 Excellent

Jamey

Stayed 1 night in Feb 2024
Response from Elizar on 23 Mar 2024
Thank you for taking the time to leave us a review.

6/10 Okay

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I reserved and paid for two beds but they oversold and was unable to provide this room arrangement
Stayed 1 night in Feb 2024
Response from a on 27 Feb 2024
I do apologize for the inconvenience. unfortunately, request are subject to availability.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was too cold
Stayed 2 nights in Feb 2024
Response from a on 27 Feb 2024
Our pool is not heated. I do apologize for the inconvenience.

10/10 Excellent

Vanessa

Stayed 1 night in Feb 2024
Response from andy on 23 Mar 2024
Thank you for taking the time to leave us a review.

10/10 Excellent

Kristian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Feb 2024
Response from a on 27 Feb 2024
thank you for taking the time to lave a wonderful review.

8/10 Good

Alicia, Modesto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was pleasant and comfortable. Good location and safe surroundings
Stayed 1 night in Feb 2024
Response from s on 19 Feb 2024
Thank you for a wonderful review

8/10 Good

Oscar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Place was nice and clean. Only was little disappointed, called the property ahead of time and was told the indoor pool was heated. Once me and the family arrived and entered pool was freezing. An employee even asked if it was warm we informed them no they just laughed and walked away. Didn’t find it funny since it’s the only reason the place was booked in the first place.
Stayed 1 night in Feb 2024
Response from s on 19 Feb 2024
our pool infornation is listed on our website.

8/10 Good

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle driver helpful and friendly. Close to airport
Stayed 1 night in Feb 2024
Response from a on 27 Feb 2024
Thank you for leaving a wonderfull review.

8/10 Good

Tara, Orcutt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. Comfortable beds, good breakfast and nice indoor pool (although it is not hard). When i booked it said free parking. When i checked in on the app, it said complimentary parking, yet the guy at the front desk said they changed their policy and now charge. So i got a bill for parking. That turned me off of staying here again.
Stayed 1 night in Feb 2024
Response from a on 27 Feb 2024
Thank you for leaving a review of our hotel. Our parking fee policy has been posted on our website since January 1st 2024.

8/10 Good

Erik D

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from A on 8 Feb 2024
Thank you for taking the time to leave a review.

10/10 Excellent

Jerri, Sacramento

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy freeway access, close to the airport. Clean with friendly stay and lots of parking
Stayed 1 night in Jan 2024
Response from A on 8 Feb 2024
THANK YOU FOR A WONDERFULL REVIEW.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff
Stayed 1 night in Jan 2024
Response from A on 8 Feb 2024
THANK YOU FOR A WONDERFUL POSITION.

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff!!!
Stayed 1 night in Jan 2024
Response from A on 8 Feb 2024
THANK YOU FOR A WONDERFULL REVIEW.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from A on 8 Feb 2024
THANK YOU FOR A WONDEFULL REVIEW.

8/10 Good

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was less than five minutes.
Stayed 1 night in Jan 2024
Response from A on 8 Feb 2024
THANK YOU FOR TAKING THE TIME TO LEAVE A REVIEW.

2/10 Terrible

Susie

Disliked: Cleanliness, property conditions & facilities
We have stayed at this hotel a couple of times and found it enjoyable. We stayed there when it first opened. I was using my credits for this stay and am disappointed I did. The room they put us in was handicapped and near the tram. When we got to the room it had poor lighting and we found a used condom on the floor . My husband and I were disgusted and asked for a new room. The second room they gave us was the same exact location only two floors down. The lighting was a little better because the lamp was missing in the first room. They didn’t allow my husband to change rooms without me coming down to verify my ID. Then they asked if we were charged the parking fee of 10$ per night, so they didn’t charge us double. There was no ice bucket plastic bag so they gave me a laundry bag to fill. My husband liked coming to this hotel because it had an actual step in shower and not a tub shower. But of course we got a tub shower. I am a Hilton Honors member as well but I was using my credits for this stay. We probably will never come back even though we liked it in the past . The hotel is not the same . The breakfast staff was the only good thing.
Stayed 2 nights in Jan 2024
Response from A on 8 Feb 2024
WE APOLOGIZE FOR THE NOT SO PLEASENT STAY. I HAVE SPOKEN TO MY HOUSEKEEPING DEPARTMENT ABOUT THESE ISSUES. THERE IS NO EXCUSE FOR ANY OF THIS. BUT I DO HOPE YOU GIVE US ANOTHER CHANCE TO SHOW YOU CUSTOMER SERVICE IS OUR PRIMARY GOAL NEXT TIME YOUR IN SAN JOSE

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from A on 8 Feb 2024
THANK YOU FOR TAKING THE TIME TO LEAVE A REVIEW.

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from A on 8 Feb 2024
THANK YOU FOR TAKING THE TIME TO LEAVE A REVIEW.

2/10 Terrible

Liliana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from A on 8 Feb 2024
THANK YOU FOR TAKING THE TIME TO LEAVE A REVIEW.

10/10 Excellent

Ana Marie, El Dorado Hills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and looked like it was newly renovated except for a rip in the bathroom wallpaper near the floor, though that wasn't a big deal to us. The staff was very polite and friendly. We especially liked that there was free parking on the property. Having a hot breakfast included was also a great plus because it saved us having to go out to find somewhere to eat before check out. Overall a great stay for the price. I would definitely stay here again.
Stayed 1 night in Dec 2023
Response from E on 8 Feb 2024
THANK YOU FOR TAKING THE TIME TO LEAVE A REVIEW.

10/10 Excellent

TAKASHI

Stayed 1 night in Jan 2024
Response from A on 8 Feb 2024
THANK YOU FOR A WONDERFULL REVIEW

10/10 Excellent

Maricela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very clean and spacious!
Stayed 1 night in Dec 2023
Response from E on 8 Feb 2024
THANK YOU FOR TAKING THE TIME TO LEAVE A REVIEW.

10/10 Excellent

Kimberly

Stayed 1 night in Dec 2023
Response from A on 8 Feb 2024
THANK YOU FOR TAKING THE TIME TO LEAVE A REVIEW.

10/10 Excellent

mark

Stayed 1 night in Dec 2023
Response from h on 26 Dec 2023
Thank you for taking the time to leave a review. Your feedback is very important to us.

8/10 Good

CHAD

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have been a 5 star review if it weren’t for a couple of things. 1 - Room 508 was very nice, if it wasn’t for the ants that were all over the room. Front desk offered to move me, but it was to a room a lot smaller then I booked. (Not about to be downgraded because of a pest issue). They gave me windex to spray them, but there was so many. 2- Had opportunity to use pool, but damn was it cold!!!! I would think that an indoor pool would have been heated. Other then those minor thing, parking was great and it was very quiet stay. Ohhh….cant forget to mention the hot breakfast. It was pretty good as far as hotel breakfast goes.
Stayed 3 nights in Dec 2023
Response from h on 26 Dec 2023
We apologize for the inconvenience.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from hh on 17 Dec 2023
Thank you for taking the time to leave a review our hotel.

10/10 Excellent

wenpai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay before the early flight next day
Stayed 1 night in Nov 2023
Response from hh on 17 Dec 2023
Thank you for taking the time to leave a review.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Double queen room was huge! Friendly staff, great breakfast. Only downside was the public transport train - you could hear the bell for the stop outside our window.
Stayed 1 night in Dec 2023
Response from hh on 17 Dec 2023
Thank you for the wonderful review. Hope to see you soon

8/10 Good

Mardelle

Stayed 3 nights in Dec 2023
Response from h on 15 Dec 2023
Thank you for taking the time to leave our hotel a review. Much appreciated

4/10 Poor

sungil

Stayed 2 nights in Dec 2023
Response from E on 8 Feb 2024
THANK YOU FOR TAKING THE TIME TO LEAVE A REVIEW.

10/10 Excellent

Lester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from hh on 17 Dec 2023
Thank you for the wonderful review.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport - worked well.
Stayed 1 night in Nov 2023
Response from h on 15 Dec 2023
We sincerely valuable you're feedback. Thank you for the 5 star review.

8/10 Good

Hazel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, good experience. Only a couple of things in the room could have been better. Drain in sink did not stay up, so water would fill the sink unless we had to manually keep propping up the stopper. Also, there was an occasional noise that would happen in the room, not sure if it was from the fan/AC, but it sounded like a faint booming sound. Lighting was a little dim and the room was a tad small. Overall, the room was clean and in good condition.
Stayed 3 nights in Nov 2023
Response from h on 15 Dec 2023
We sincerely valuable you're feedback. We apologize for the inconvenience with the sink. Feedback like yours helps us improve so that we can provide the best service possible to guest like you.