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Reviews of Hotel Torre San Juan

2.5 out of 5
Hotel Torre San Juan
L'HORTA, 1, San Juan de Alicante, Valencian Community

Reviews

7.4

Good

Rating 10 - Excellent. 12 out of 37 reviews" "
Rating 8 - Good. 9 out of 37 reviews" "
Rating 6 - Okay. 8 out of 37 reviews" "
Rating 4 - Poor. 6 out of 37 reviews" "
Rating 2 - Terrible. 2 out of 37 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Victor

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff.
Stayed 2 nights in Jul 2023

10/10 Excellent

Ronald

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Vinicius

Travelled with group
Liked: Staff & service, property conditions & facilities
The hotel was good, reception was nice, but the room could be a bit cleaner, especially the bedsheets. Also, make sure you have a car/motorcycle if you are staying here, not super well connected by public transport.

6/10 Okay

Ibrahim

Stayed 4 nights in Jun 2022
Response from Departamento recepción on 13 Jul 2022
I would like to thank you for taking the time to write such a good review of your stay. We hope you and your partner enjoyed our gardens and swimming pool. Furthermore, we would be pleased to offer you our services again at any time.

8/10 Good

Mark

Liked: Cleanliness, room comfort
Stayed 1 night in May 2022
Response from Departamento de calidad on 11 May 2022
Dear Mark, I would like to thank you for taking the time to write such a good review of your stay. It is always a source of pride and satisfaction to read that you were very well taken care of and that you also highlight the hotel's facilities and the disconnection of the place. We would be delighted to offer you our services again whenever you wish.

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bästa möjliga hotell i San Juan
Härlig miljö med en fantastisk och avkopplande pool. Nära till allt
Stayed 4 nights in Sep 2023

8/10 Good

Alvaro

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Estuvimos cerca de 20 min esperando a que el personal de recepción viniera, una vez echo el check in, todo muy bien. La única pega es que para entrar a la habitación de noche, había que dar toda una vuelta enorme .
Stayed 3 nights in Aug 2023

2/10 Terrible

Patricia

Travelled with partner
Disliked: Amenities, property conditions & facilities
Nos atendieron bien pero la habitación era un nido de cucarachas no dormí en toda la noche creo que eso deberían tenerlo mas controlado porque es antihigiénico
Stayed 1 night in Aug 2023

10/10 Excellent

karem

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons passé un magnifique séjour dans une magnifique demeure avec un personnel souriant agréable et gentil. Hâte d'y retourner.
Stayed 8 nights in Aug 2023

10/10 Excellent

Joaquin Arrabal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jul 2023

8/10 Good

Miguel

Stayed 2 nights in Jul 2023

6/10 Okay

Casilda

Stayed 1 night in Jun 2023

4/10 Poor

Isabel

Stayed 2 nights in Jun 2023

6/10 Okay

Marie-Helene

Liked: Staff & service, room comfort
L'endroit est super jolie. Bel accueil. Par contre la chambre a besoin de rénovation, les carreaux de salle de bain au sol sont brisés, douche avec moisissures. Le lit était confortable.
Stayed 1 night in Jun 2023

2/10 Terrible

Sonia María

Stayed 1 night in Jun 2023

4/10 Poor

Daniel

Stayed 1 night in Jun 2023

10/10 Excellent

Mnar

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2023

6/10 Okay

Ahmed Yacine

Travelled with family
Liked: Cleanliness, staff & service
L’aventure
C’est un hôtel un peux hors du commun c’est une très grande maison transformée très très bien en hôtel d’ailleurs les chambres c’est sous forme de labyrinthe Bien étudier
Stayed 1 night in May 2023

10/10 Excellent

Carlos

Liked: Staff & service
Stayed 1 night in May 2023

10/10 Excellent

Pierluigi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carina con piscina, tranquilla, personale molto gentile e disponibile. Doccia con tanta acqua piacevole. Materassi leggermente molli.
Stayed 1 night in Apr 2023
Response from Departamento recepción on 14 Apr 2023
Nos alegramos de que su estancia, haya sido satisfactoria. Gracias

4/10 Poor

Juan

Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 3 nights in Apr 2023

6/10 Okay

NATASCHA CATERINA

Stayed 1 night in Mar 2023
Response from Hotel Torre San Juan on 21 Mar 2023
Estimada Natascha, muchas gracias por su comentario, seguiremos esforzándonos para mejorar nuestro servicio.

4/10 Poor

Gerard Jozef Victor

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
weinig tot geen voorzieningen.
Stayed 17 nights in Aug 2022

8/10 Good

Raúl

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
El hotel está bien. Buenas instalaciones con piscina y aparcamiento en la calle sin problemas. Llegar a la playa comido solo bajar la avenida a 3,3km. Supermercado cerca. Lo único es el tipo de tarjeta de acceso que tienen. Se desactiva rápido si la acercas al Móvil y por la noche a partir de las 22:00 horas no hay recepción.
Stayed 3 nights in Aug 2022

10/10 Excellent

Sina

Stayed 5 nights in Aug 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Hotel sencillo
El hotel es muy lindo por fuera, pero el baño de la habitación estaba un poco antiguo y la cama no era cómoda y hacia mucho ruido. Lo mejor, el aire acondicionado de la habitación era perfecto
Stayed 3 nights in Aug 2022
Response from e on 26 Aug 2022
Estimado cliente. ¡Gracias por darnos una calificación tan buena! Es un placer contar con clientes como tú!. Estamos seguros de que todo nuestro personal del hotel disfrutó atendiendo a tus necesidades tanto como hayas disfrutado de tu estancia. ¡Hasta pronto!

4/10 Poor

Paloma

Stayed 1 night in Aug 2022

8/10 Good

FELIX

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2022

6/10 Okay

Gilles

Liked: Cleanliness, property conditions & facilities, room comfort
Pour un Etape ça va
Un bel endroit. Dommage que le service ne soit pas à la hauteur.
Stayed 2 nights in Aug 2022

10/10 Excellent

Nadjet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Departamento recepción on 4 Aug 2022
¡Espectacular! Muchas gracias :)

4/10 Poor

Javier

Business traveller
Stayed 1 night in Jul 2022

6/10 Okay

Victor

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Prometia
Le faltan detalles. El baño Grande pero sin encimera con el lavabo Un armario pequeño y la iluminación del edificio se colaba por la ventana impidiendo dormir con la ventana abierta. Tuvimos que cambiar las tarjetas de la puerta 5 veces porque se desprograman continuamente Un jardin con piscina muy agradable pero sin servicio de Bar
Stayed 5 nights in Jul 2022
Response from Departamento recepción on 5 Aug 2022
Hola Víctor: Sentimos que tu experiencia no haya sido completamente satisfactoria. Tomaremos nota de tus sugerencias y esperamos que en un futuro próximo nos des una segunda oportunidad. Un saludo

8/10 Good

Ole Tang

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2022
Response from Departamento recepción on 13 Jul 2022
I would like to thank you for taking the time to write such a good review of your stay. We hope you and your partner enjoyed our gardens and swimming pool. Furthermore, we would be pleased to offer you our services again at any time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from Departamento de calidad on 6 May 2022
Quisiera darle las gracias por haber dedicado su tiempo en escribir una opinión tan buena sobre su estancia. Es siempre motivo de orgullo y satisfacción leer una valoración tan positiva como la suya y le puedo garantizar que todo el equipo se sentirá muy agradecido al leerla. Nos encantaría que volvieran a repetir en nuestro hotel.

10/10 Excellent

Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dejligt roligt område og meget hjælpsomt personale!
Stayed 3 nights in Apr 2022
Response from Departamento de calidad on 29 Apr 2022
Dear Marie, I would like to thank you for taking the time to write such a good review of your stay. It is always a source of pride and satisfaction to read that you were very well taken care of and that you also highlight the hotel's facilities and the disconnection of the place. We would be delighted to offer you our services again whenever you wish.