Food and drink
Check availability

Reviews of Hotel Victoriano

3.5 out of 5
Hotel Victoriano
Boulevard de la Mar, contiguo Edificio Claro, San Juan del Sur

Reviews

8.6

Excellent

Rating 10 - Excellent. 70 out of 127 reviews" "
Rating 8 - Good. 33 out of 127 reviews" "
Rating 6 - Okay. 17 out of 127 reviews" "
Rating 4 - Poor. 3 out of 127 reviews" "
Rating 2 - Terrible. 4 out of 127 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Julia, Playa Del Rey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Victoriano is a gorgeous hotel. They take really great care of the grounds and the hotel itself. Everyone that worked there was amazing. Carlos was especially helpful. I would highly recommend waiting to book expeditions and car services until you talk to him. I could have saved so hundreds of dollars (literally) had I known him before booking this trip. You are close to everything you need to be close to, everything is within walking distance so it is easy to run in and out. Also, I would recommend getting a room with an ocean view, even though my room was nice I wish I had booked an ocean view.
Stayed 7 nights in Apr 2024
Response from Chris on 26 Apr 2024
Thank you very much for your comments, Mrs. Julia. Her words help us to be better every day and provide quality service. We hope to see you soon.

10/10 Excellent

Stephanie

Stayed 1 night in Feb 2024
Response from Chris on 26 Apr 2024
Muchas gracias Sra. Stephanie por su calificación. Nos complace seguir mejorando para brindarle un servicio de calidad.

6/10 Okay

Danielle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, decent spot. Do not get make up on the face clothes/towels, they apparently charge for that because they can’t get it out.
Stayed 1 night in Feb 2024
Response from Chris on 26 Apr 2024
Thank you very much for your comments, Mrs. Danielle. Her words help us to be better every day and provide quality service. We hope to see you soon.

10/10 Excellent

Lisa

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Chris on 26 Apr 2024
Muchas gracias por su calificación Sra. Lisa definitivamente nos ayuda a mejorar cada día y brindarle un servicio de excelencia.

6/10 Okay

Avnika

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beautiful building and lovely location right on the beach. Room was small and no window taht could be opened. Same was the case in the bathroom. The tap flowed into the surface rather than going into the wash basin which made it hard to use. Breakfast was good. Small pool but good for kids. All in all, it wasn’t value for the money we paid.

8/10 Good

franklin

Liked: Cleanliness, staff & service
It was a good experience. A/c went down for a couple of hours but all good
Stayed 2 nights in Sep 2023
Response from Chris on 26 Apr 2024
Thanks you for your words Mr. Franklin for us is very important your comments see you soon

8/10 Good

YASSER

Liked: Staff & service, property conditions & facilities
It was too late the check in
Stayed 1 night in Sep 2023
Response from Chris on 26 Apr 2024
Thank you very much for your comments, Mr. Yasser. Your words help us to be better every day and provide quality service. We hope to see you soon.

8/10 Good

Susan

Stayed 2 nights in Sep 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing and hotel is in great location
Stayed 1 night in Sep 2023
Response from Chris on 26 Apr 2024
Thank you very much for your comments, Mrs. Maria. Her words help us to be better every day and provide quality service. We hope to see you soon.

6/10 Okay

Joaquin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Beautiful yet noisy and in need of upkeeking.
Stayed 2 nights in Aug 2023

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very nice hotel. A little pricy for the area
Stayed 1 night in Aug 2023

10/10 Excellent

Alfredo

Very recommended
Stayed 1 night in Jul 2023

10/10 Excellent

Leslie

Stayed 1 night in Jul 2023

10/10 Excellent

Ian

Amazing property, in the heart of San Juan Del Sur.. lobe the resort and would stay again
Stayed 1 night in Jul 2023

10/10 Excellent

L. Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful sunset
This is the hotel Mark Twain stayed in and I can see why. The beautiful view and friendly staff are unmatched anywhere.
Stayed 1 night in Jun 2023

10/10 Excellent

Elsy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Love it because the hotel is in front of the beach and closer to all restaurant.
Stayed 1 night in Apr 2023

10/10 Excellent

Michael, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with old world charm. Nice people in all services. Doing lots of wood repairs during my stay - but necessary👍
Stayed 10 nights in Mar 2023

10/10 Excellent

Carl

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right on the beach and east walk to shops and restaurants. Also close to secondary streets for bargains and banks. Have their own bar and restaurant and breakfast options included were good and served, versus buffet style Would have liked a little more bottled water included
Stayed 3 nights in Mar 2023

4/10 Poor

Elianne, Managua

Stayed 1 night in Mar 2023

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like that the hotel looks out on the beach. Also it has a sweet pool. Great food. Short walk to center of the town and lots of restaurants.
Stayed 1 night in Feb 2023

10/10 Excellent

Joseph

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and grounds are absolutely gorgeous. The place is clean and well cared for. I especially love how close it is to downtown to be able to walk around, and it is just far enough away to be extremely quiet.
Stayed 1 night in Feb 2023

10/10 Excellent

Mary

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We heard from a friend about the hotel. We like to take a break from our shaggy beach house in San Juan del Sur occasionally so decided to head here. It did not disappoint. Lovely room and delicious food on the veranda.
Stayed 2 nights in Feb 2023

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first stay at Hotel Victoriano, and won't be the last. The staff were all very kind and helpful and most spoke English. The rooms were clean and comfortable, and even had a small drink refrigerator and hot water. It is walking diatance to downtown, which makes shopping convenient. And, they had secure parking. Definitely a 5 star place.
Stayed 1 night in Feb 2023

10/10 Excellent

Kathi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a well maintained historic building. It is across the street from the beach, but there are no buildings on the beach side in front of it. It’s an easy walk to the beach, dozens of excellent restaurants, shops, and public parks. The restaurant food is high quality and very reasonably priced. Staff could not have been nicer. English and Español.
Stayed 2 nights in Feb 2023

8/10 Good

Martha

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Within walking distance to beach, shopping and dining. Hotel restaurant closes too early and offers a limited menu.

6/10 Okay

Michael

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Delicious food and wonderful drinks. Bar and kitchen were a 10. Felix, Marlon, and the other young waiter ( forgot his name)were SOLID! Non working safe and only 1 key per room was an issue since I was sharing a room. Also had an issue with drugs I left at front desk for another doc to pick up. She was told 2x that I didn’t leave any .

6/10 Okay

Martin

8/10 Good

HENRY

Travelled with family
Liked: Staff & service, amenities
Very friendly staff.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, friendly
Staff was friendly, parking was available directly in front of hotel. Floor boards on way to room squeaked, but did not hear anyone walking outside our door.
Stayed 1 night in Nov 2022

10/10 Excellent

Coleen

Stayed 1 night in Oct 2022

10/10 Excellent

Andre, Santa Monica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good value for your money
Stayed 2 nights in Sep 2022

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the check out it’s so early, my check in was at 2 o’clock, I would like that the check out must have been in the afternoon, maybe like 3 or 4 pm
Stayed 1 night in Aug 2022

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location well maintained.
The place was very nice, clean and people were very friendly. Well located close to main areas.
Stayed 1 night in Jun 2022

10/10 Excellent

samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location with a fabulous view.
Stayed 3 nights in May 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was nice place and comfortable thank you for everything
Stayed 1 night in May 2022

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities
I would stay there again if I travel back to SJDS
Stayed 1 night in May 2022

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was right across from our room and the sunsets are gorgeous.
Stayed 2 nights in May 2022

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
The staff is very friendly. The manager assisted us with a day trip to Ometepe. I really loved the location as it is within walking distance to everything. Will certainly book again
Stayed 4 nights in May 2022

10/10 Excellent

Kameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I Love Old Classic Hotels!
I love these old classic hotels! Beautiful wood floors, large room looking out on the bay. The staff was great, super attentive, they arranged rides for us out to several beaches, and back to the border. San Juan Del Sur is pretty loud, so bring ear plugs.
Stayed 3 nights in Apr 2022
Response from Hotel Victoriano on 6 May 2022
We are delighted to know that your stay was pleasant, we look forward to seeing you again

10/10 Excellent

Basya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a good hotel re staying for flying next day from Liberia Airport
Stayed 7 nights in Feb 2022
Response from Hotel Victoriano on 23 Mar 2022
We wait for you again!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early check-in was not a problem. Great location.
Stayed 1 night in Nov 2021

10/10 Excellent

SALVADOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

James arthur

Stayed 3 nights in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Best place on the malecon
Stayed 1 night in Oct 2021

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful The hotel was clean and accommodating
Stayed 1 night in Dec 2019
Response from Concierge on 25 Feb 2020
Hi Dear Guest It´s a pleasure to read your comment, we are thank you so much for letting know us your opinion We hope that you come back soon to attend as you deserve Greetings from all the staff of Victoriano Hotel

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!!
Outstanding- Beautiful, historic, great staff, great food
Stayed 8 nights in Jan 2020
Response from Concierge on 19 Feb 2020
Dear Guest On behalf of the entire Victoriano Hotel team, we thank you very much for your comment, we wait for you again in our facilities to continue serving you as you deserve it or even better Best regards

10/10 Excellent

Mikeeyes, Branford

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nearvbars and restaurants . Nice decks to sit and relax . Great service from FELIX, Jose ( poncho villa) and mikalina. Carlos and Lefflin were also very helpful at the front desk. Food and drinks were excellent.....try the salmon carpaccio !!!
Stayed 7 nights in Jan 2020
Response from Concierge on 19 Feb 2020
Dear Mikeeyes. Thank you so much for your comments, we had read everything and we are so happy that we exceed your expectaions. Please come back soon it would be a pleasure to have you with us again. Greetings from Victoriano Hotel.

8/10 Good

Techen, Toronto

Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
We liked that they are trying to reduce plastic waste. We liked the location but at times it was way too noisy.
Stayed 2 nights in Jan 2020
Response from Juan on 8 Jan 2020
Thank you for youir feedback we are going to share it with the appropriate area

8/10 Good

Frequent, Managua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Victoriano is still the best Hotel in front of the beach. With small plunge pool and a new gym and spa. Food In my opinion is best hotel in SJDS for your money. The hotel is going through a new Manager, which I don’t see lasting. No experience!!! Lack people skills.
Stayed 2 nights in Dec 2019
Response from Concierge on 19 Feb 2020
We appreciate your comments and thank you for visiting us. Our manager appreciate your comments too and we are working hard every day so we can have a beautiful and charming hotel. Greetings from Victoriano Hotel.