4 outdoor pools, open 7:00 AM to 11:00 PM, cabanas (surcharge)

Reviews of El Conquistador Resort

4 out of 5
El Conquistador Resort
1000 Conquistador Avenue, Fajardo

Reviews

8.8

Excellent

Rating 10 - Excellent. 1360 out of 2155 reviews" "
Rating 8 - Good. 408 out of 2155 reviews" "
Rating 6 - Okay. 208 out of 2155 reviews" "
Rating 4 - Poor. 85 out of 2155 reviews" "
Rating 2 - Terrible. 94 out of 2155 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chantel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The very best place you'll ever stay at on the island. This was our third stay and we won't stay anywhere else.
Stayed 4 nights in Apr 2024
Response from Viviany on 1 May 2024
Greetings Chantel. Always a pleasure to have you. We look forward to your next visit!

10/10 Excellent

Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED our stay at El Conquistador! The views both of the property and from the property are breathtaking, Palomino Island is a must-go (especially since that's the only beach for the property), Coqui Waterpark is super fun and the pools are wonderful. The staff is very helpful, and the property is so big that, even when it's there's quite a few people there, it doesn't feel crowded. That being said, the food is hit or miss and it's very EXPENSIVE. So be prepared for that...Otherwise, it was wonderful and we'll definitely be back!
Stayed 6 nights in Apr 2024
Response from Viviany on 30 Apr 2024
Greetings Rose. Thank you for staying with us and for sharing your experience. We appreciate your feedback. We're glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Diana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful safe very pretty perfect for a family trip
Stayed 2 nights in Apr 2024
Response from Viviany on 30 Apr 2024
Greetings Diana. We're glad you enjoyed your stay. We hope to see you again soon!

6/10 Okay

Esthermari

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Viviany on 1 May 2024
Our sincere apologies for not exceeding expectations. We'd like to know more details about your stay so we may continue to improve our services and facilities. \ Nuestras más sinceras disculpas si no superamos sus expectativas. Nos gustaría saber más detalles sobre su estadía para poder mejorar nuestros servicios y facilidades.

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All I have to say is, I’m glad I didn’t listen to the reviews. I almost canceled my trip because of reading them. I did not have one problem getting on the boat for the island as long as a reservation was made. And the Island is just amazing. All and all me and my family had an amazing vacation. We will definitely be back.
Stayed 5 nights in Apr 2024
Response from Viviany on 30 Apr 2024
Greetings Megan. We're glad you and your family had an amazing vacation. We look forward to your next stay!

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful! The only thing I did not like was the cleanliness of the pool. It was always dirty. We went to the pool multiple times and it was never clean. Things floating around - cups from drinks - food containers. I think for a resort like this - they need to upkeep the pool and the surrounding area all day long.
Stayed 6 nights in Apr 2024
Response from Viviany on 30 Apr 2024
Greetings Stephanie. Thank you for staying with us and for sharing your experience. We appreciate your feedback and will make sure to share it with the team. We're glad you enjoyed your stay and hope to see you again someday!

8/10 Good

Yuqian

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Viviany on 30 Apr 2024
Agradecemos su calificación positiva. ¡Esperamos volverle a ver pronto! / We appreciate the positive review. We hope to see you again soon!

10/10 Excellent

Karen M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint was when we tried to leave the self parking we had to wait several minutes for someone to open the gate to let us out. Would suggest paying the extra $10 a night to get valet parking.
Stayed 2 nights in Apr 2024
Response from Viviany on 30 Apr 2024
Greetings Karen. Thank you for staying with us and for sharing your experience. We appreciate your feedback. We're glad you enjoyed your stay regardless. We hope to see you again soon!

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent!
Stayed 2 nights in Apr 2024
Response from Viviany on 30 Apr 2024
Hola Omar. We're glad you had an excellent stay. We hope to see you again soon!

6/10 Okay

Mariela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was booked trough expedia and I choose pay half at the moment of the reservation and the other half and the moment of the check in. For my surprise I have to pay the complete amount at the cehck in . Please check if this was right.
Stayed 2 nights in Apr 2024
Response from Viviany on 30 Apr 2024
Greetings Mariela. We appreciate that you have enlightened us with this concern. We will be sharing this review with the corresponding team so we may be of service.

10/10 Excellent

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay with my family. Perfect!!!!
Stayed 2 nights in Apr 2024
Response from Viviany on 30 Apr 2024
Greetings Rodrigo. We're glad you and your family had an excellent stay. We hope to see you all again soon!

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
The most beautiful place I’ve been too so far!! I’d go as far as saying it was magical! The views the staff the room the food AMAZING!!!! Can wait to go back 🇵🇷♥️
Stayed 5 nights in Apr 2024
Response from Viviany on 30 Apr 2024
Greetings Cindy. We're glad you had an amazing stay. We look forward to your next visit!

10/10 Excellent

Antone

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The trip was excellent. If there is one thing they could work on is customer service. We had a room with a clogged toilet and had to ask 3 times before someone would help / assist .
Stayed 5 nights in Apr 2024
Response from Viviany on 27 Apr 2024
Greetings Antone. Thank you for sharing your feedback. We're glad you enjoyed your trip. We hope to see you again someday!

10/10 Excellent

Tara

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful relaxing stay would definitely recommend! The staff was lovely! The views were breathtaking! I do wish they had more dining options! We would still revisit!
Stayed 4 nights in Apr 2024
Response from Viviany on 26 Apr 2024
Greetings Tara. We're glad you enjoyed your stay. We appreciate your feedback. We look forward to your next visit!

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 2 nights in Apr 2024
Response from Viviany on 26 Apr 2024
Hola Juan. We're glad you had an excellent stay. We hope to see you again soon!

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was amazingly beautiful, a lot to do and excellent staff
Stayed 3 nights in Apr 2024
Response from Viviany on 25 Apr 2024
Greetings Heather. We're glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Mona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!! Clean!!! Beautiful property and amenities!
Stayed 4 nights in Apr 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Viviany on 25 Apr 2024
Saludos Jeffrey. Agradecemos su calificación positiva. ¡Esperamos volverle a ver pronto! / Greetings Jeffrey. We appreciate the positive review. We hope to see you again soon!

10/10 Excellent

Shujauddin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden gem and a must visit!
Stayed 2 nights in Apr 2024
Response from Viviany on 24 Apr 2024
Greetings Shujauddin. We're glad you enjoyed your stay. We hope to see you again soon!

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel that they was very races they didnt allow certain thing I would not stay again here
Stayed 4 nights in Apr 2024
Response from Viviany on 24 Apr 2024
Greetings Jonathan. Our sincerest apologies for not exceeding expectations. We will be looking into this and investigating what went wrong so we may learn and take necessary actions.

10/10 Excellent

Dahyana, Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Viviany on 24 Apr 2024
Agradecemos su calificación positiva. ¡Esperamos volverle a ver pronto! / We appreciate the positive review. We hope to see you again soon!

10/10 Excellent

Johanna, Gurabo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, caring, and friendly! Thanks to all to make out stayed so blessed and safe for our grandchildren. May the Lord continue to bless the hotel with many, many years.
Stayed 1 night in Apr 2024
Response from Viviany on 24 Apr 2024
Greetings Johanna. We're glad our team made your stay memorable. We hope to see you again!

10/10 Excellent

Ivan, West Haven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Viviany on 23 Apr 2024
Agradecemos su calificación positiva. ¡Esperamos volverle a ver pronto! / We appreciate the positive review. We hope to see you again soon!

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay would stay again.
Stayed 3 nights in Apr 2024
Response from Viviany on 23 Apr 2024
Greetings Diana. We're glad you had an excellent stay. We hope to see you again soon!

8/10 Good

Paul, Cranston

Liked: Cleanliness, staff & service, property conditions & facilities
Great overall but need more food in Area
Stayed 1 night in Apr 2024
Response from Viviany on 23 Apr 2024
Greetings Paul. Thank you for staying with us and for sharing your experience. We're glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place for a family vacation.
Stayed 6 nights in Apr 2024
Response from Viviany on 23 Apr 2024
Greetings Nina. We're glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Chely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Location. All rooms look to the ocean. Do not forget to use the funicular to travel to the water park. The staff was friendly and helpful. Restaurants were available no need for a reservation. Food was delicious. Check out was easy.
Stayed 1 night in Apr 2024
Response from Viviany on 23 Apr 2024
Greetings Chely. We're glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Mayra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Excellent resort personal super cordiality thanks front desk Karla M. excellent thanks for everything
Stayed 1 night in Apr 2024
Response from Viviany on 23 Apr 2024
Hola Mayra. We take great pride in our team and we're glad they provided excellent service. We hope to see you again soon!

10/10 Excellent

Phiona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved this place!! I wish there were a few more daily activities however the stay was amazing! Rooms were spotless. Food was to die for. Service was so greattttt.
Stayed 3 nights in Apr 2024
Response from Viviany on 19 Apr 2024
Greetings Phiona. Thank you for staying with us and for sharing your feedback. We're glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

MARITZA, San Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We have a wonderful family vacation! Great dining options, friendly staff, beautiful views from the property. Excellent Resort for families with kids since it has a Water Park.
Stayed 3 nights in Apr 2024
Response from Viviany on 24 Apr 2024
Greetings Maritza. We're glad you and your family enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Heriberto, Springfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying at El Conquistador Resort and we enjoyed ourselves immensely. They have Great restaurants, really good shopping on premise, and great activities to do on the Palomino Island.
Stayed 3 nights in Apr 2024
Response from Viviany on 19 Apr 2024
Greetings Heriberto. Thank you for visiting us again. We're glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Lorraine Rivera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Apr 2024
Response from Viviany on 19 Apr 2024
Agradecemos su calificación positiva. ¡Esperamos volverle a ver pronto! / We appreciate the positive review. We hope to see you again soon!

6/10 Okay

Amber

Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Viviany on 24 Apr 2024
Our sincere apologies for not exceeding expectations. We'd like to know more details about your stay so we may continue to improve our services and facilities. \ Nuestras más sinceras disculpas si no superamos sus expectativas. Nos gustaría saber más detalles sobre su estadía para poder mejorar nuestros servicios y facilidades.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Viviany on 23 Apr 2024
Agradecemos su calificación positiva. ¡Esperamos volverle a ver pronto! / We appreciate the positive review. We hope to see you again soon!

2/10 Terrible

Rosalba

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our hotel room smelled bad. Place was humid and dirty. Limited transportation.
Stayed 4 nights in Apr 2024
Response from Viviany on 18 Apr 2024
Greetings Rosalba. Our sincerest apologies for not exceeding expectations. Your feedback is invaluable to us as we strive to continually enhance the guest experience. We will share your experience with our team so we can continue improving our services and facilities.

10/10 Excellent

Nuvia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, we’ve been there several times. But one default I would say, I had 2 kids under 2yrs old and ran out of playpen/cribs - my response to them is a beautiful place making all of this money, couldn’t send a manager with a company credit card to get one? Lol
Stayed 3 nights in Apr 2024
Response from Viviany on 18 Apr 2024
Greetings Nuvia. Thank you for visiting us again and for sharing your experience. We're glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Suzette

Liked: Cleanliness, staff & service, property conditions & facilities
Tremenda estadía la pasamos muy bien
Stayed 3 nights in Mar 2024
Response from Viviany on 17 Apr 2024
Saludos Suzette. Nos alegra que haya disfrutado su estadía. ¡Esperamos verle de nuevo pronto!

6/10 Okay

Lina

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The hotel had a hard time finding the reservation, it took them 30m. We paid $400 more on top of the reservation to get a suit. The suit was in very poor condition. The room needs updating. Handle of shower was broken. The door to the shower was hard to close and the water would come out from the bottom of it. The AC in the main room was not working properly, it was humid even after calling to get it serviced. The sofas/chairs had stains on them. The sofa bed mattress was old enough to the point you can feel the springs. Extremely disappointed in that sense. The elevator was not working when we arrived and the funicular got stuck while going down. The hotel will not allow you to reserve a spot to go the Palomino Island before arrival. We were lucky to the get a reservation for 1:30 pm the next day. By the time you check in most reservations are gone. The rest of the hotel is nice / clean.
Stayed 2 nights in Apr 2024
Response from Viviany on 16 Apr 2024
Greetings Lina. Thank you for staying with us and for sharing your experience. Your feedback is invaluable to us as we strive to enhance the guest experience. We will make sure to share your review with the team so we may improve our facilities.

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Viviany on 17 Apr 2024
Agradecemos su calificación positiva. ¡Esperamos volverle a ver pronto! / We appreciate the positive review. We hope to see you again soon!

10/10 Excellent

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Apr 2024
Response from Viviany on 16 Apr 2024
Saludos Rosa. Nos alegra que haya disfrutado su estadía. ¡Esperamos verle de nuevo pronto!

8/10 Good

Marisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience. We just weren’t thrilled that they closed down half of the property for a private event for 2 of the days we were there. Also, this event was incredibly loud all day long.
Stayed 4 nights in Apr 2024
Response from Viviany on 15 Apr 2024
Greetings Marisa. Thank you for staying with us and for sharing your experience. We're glad you had a wonderful experience. We hope to see you again someday!

10/10 Excellent

Eileen, Annapolis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the private island.
Stayed 6 nights in Feb 2024
Response from Viviany on 15 Apr 2024
Greetings Eileen. We're glad you enjoyed Palomino Island. We hope to see you again soon!

10/10 Excellent

Stephen J

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The island
Stayed 5 nights in Apr 2024
Response from Viviany on 15 Apr 2024
Greetings Stephen. We're glad you enjoyed Palomino Island. We hope to see you again soon!

10/10 Excellent

Sasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is paradise! Amazing resort and costumer service! Special thanks to Yanaira who went above and beyond to d to make sure we had the best experience…epitome of customer satisfaction! Can’t wait to revisit.
Stayed 1 night in Apr 2024
Response from Viviany on 15 Apr 2024
Greetings Sasha. We take pride in knowing guests are happy with their stay. We look forward to your next stay!

10/10 Excellent

Margarita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful and carefully maintained. There is a bit of walking involved as the property is massive. What made our stay superb was Ms. Gloria at the front desk and Ralph’s, the bellboy. These two individuals stood out for their superb customer service and their attention to the guests. The smile on their faces everything I approached them, and it was several times, is commendable. They are the face of a hotel focused to customer care. The entire staff is very, very welcoming but Gloria and Ralphie were superb. On my next visit, which will be soon, I’ll be sure to ask for them to assist. I hope management recognizes these two individuals. I also posted on social media my experience in this hotel as my family and I will definitely return. What an amazing time at El Conquistador!!!!!!
Stayed 2 nights in Apr 2024
Response from Viviany on 15 Apr 2024
Greetings Margarita. We're glad you and your family enjoyed their stay. We take great pride in our team and it brings us joy to know they provided a memorable experience. We look forward to your next visit!

10/10 Excellent

Andy Zuniga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort really enjoyed the views and services. Thank you. Nice employees also always smiling 👍
Stayed 5 nights in Apr 2024
Response from Viviany on 12 Apr 2024
Greetings Andy. We're glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Kiomara

Liked: Cleanliness, staff & service, property conditions & facilities
Great pools and magnificent views. Will be returning again!!
Stayed 1 night in Apr 2024
Response from Viviany on 12 Apr 2024
Greetings Kiomara. We're glad you enjoyed your stay. We look forward to your next visit!

10/10 Excellent

sangeetha

Stayed 5 nights in Apr 2024
Response from Viviany on 1 May 2024
Agradecemos su calificación positiva. ¡Esperamos volverle a ver pronto! / We appreciate the positive review. We hope to see you again soon!

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El alojamiento esta limpio, es comodo y tiene muchas facilidades para pasar el dia. Lo mas recomendable la excursion a Palomino.
Stayed 2 nights in Apr 2024
Response from Viviany on 11 Apr 2024
Saludos Patricia. Nos alegra que haya disfrutado su estadía. ¡Esperamos verle de nuevo pronto!

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Viviany on 11 Apr 2024
Agradecemos su calificación positiva. ¡Esperamos volverle a ver pronto! / We appreciate the positive review. We hope to see you again soon!