8/10 Good
Claudette M.
14 Mar 2024
Liked: Cleanliness, check-in, communication, location, listing accuracy
Dr. Claudette McFadden
We really enjoyed our stay and plan to return to Puerto Rico next March! The bed was really comfortable. Access to the beach was amazing. It was about less than 50 feet away from the apartment!!!
We have 3 concerns:
We asked whether the apartment would be ready earlier than 4, since we arrived in the am and were told yes we could get in. This information was wrong and the apartment was not ready. The on-site person we spoke to knew nothing about the apartment being ready early. This was frustrating. We left our bags there and returned after a few hours. A second consequence was that we put some food items in the refrigerator and freezer which staff thought had been left by the previous persons and removed them. Most of the items, such as my ice pack, was returned the next day.
We would have liked to know that solar was used to heat the water. The shower was never as hot as we wanted it to be.
Also, we had ongoing issues with the internet. The internet was off more than it was on and so it was difficult to relax and watch television when we wanted to.
Claudette M.
Stayed 5 nights in Mar 2024