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Reviews of San Luis Inn And Suites

2 out of 5
San Luis Inn And Suites
404 Santa Rosa St, San Luis Obispo, CA

Reviews

6.8
Rating 10 - Excellent. 63 out of 205 reviews" "
Rating 8 - Good. 54 out of 205 reviews" "
Rating 6 - Okay. 25 out of 205 reviews" "
Rating 4 - Poor. 27 out of 205 reviews" "
Rating 2 - Terrible. 36 out of 205 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Logan

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
cheap hotel that was not horrible. met expectations but did not exceed them
Stayed 1 night in Apr 2024
Response from sp on 3 May 2024
Dear Logan, Thank you for taking the time to provide valuable feedback about your stay. Weapologize that your experience was less than ideal.

10/10 Excellent

Dariens

Liked: Cleanliness, staff & service, property conditions & facilities
It was a decent place to stay in
Stayed 1 night in Apr 2024
Response from sp on 3 May 2024
Dear Dariens, Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us.

2/10 Terrible

Steven

You sold me cancellation insurance but did not tell me I had to cancel before 7 am pst on the day of cancellation. This was fraud and you need to refund my money for this trip. I called to cancel at 11.30 am on 4/26
Stayed 1 night in Apr 2024
Response from sp on 28 Apr 2024
Dear Lucas Donovan, Thank you for your feedback and sorry for inconvenient. About the cancellation is 24 hours prier to an arrivals not same day just few hours before check in time. If you can not make it then you have to let us know at lest day before.

2/10 Terrible

Leslie

Disliked: Cleanliness, staff & service, property conditions & facilities
Unfriendly staff. No coffee pot in room. rundown
Stayed 2 nights in Apr 2024
Response from sp on 22 Apr 2024
Dear Leslie, We’re so sorry to hear about your unfortunate experience with our staff. We have shared your feedback with our team in order to improve in these areas.

4/10 Poor

GLORIA

Too pricey for the quality
Stayed 1 night in Apr 2024
Response from sp on 16 Apr 2024
Dear Gloria, Thank you for taking the time to provide valuable feedback about your stay. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance.

6/10 Okay

yaron

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from sp on 16 Apr 2024
Dear Yaron, Thank you for reaching out to our team with feedback about your stay.

8/10 Good

Hernaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entrance door for the room I stayed in had a gap big enough that at night you could see the outside light come through the room. I couldn't close the blinds completely to block the outside light either. Other than that it was good.
Stayed 1 night in Mar 2024
Response from sp on 28 Mar 2024
Dear Hernaldo, Thank you for your feedback on our room amenities. We're sorry to hear that certain aspects didn't meet your expectations. We're taking note of your suggestions as we continually strive to improve our guest experience.

6/10 Okay

Michael

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
the ownership of this place is so rude it’s insane. owner walked into the room while my friend and i were still asleep (taking a nap before checkout) in the bed 15 min BEFORE our checkout time… total invasion of privacy. this was the last straw though, they were extremely abrasive and overall demeanor was extremely disdainful towards paying customers it was truly shocking
Stayed 1 night in Mar 2024
Response from sp on 20 Mar 2024
Dear Michael, Thank you for your feedback and sorry for inconvenient, I personally look in to this with my manager.

4/10 Poor

Matt

Business traveller
Very old dirty and outdated.
Stayed 2 nights in Feb 2024
Response from sp on 7 Mar 2024
Dear Matt, Thank you for your feedback and sorry for inconvenient.

2/10 Terrible

Rodrigo

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The place was dirty, grimy, and rundown. This was unacceptable by any standards. We were distressed by this and left immediately. I have lost faith on Expedia’s ratings; this place should not be rated as Good.
Stayed 2 nights in Feb 2024
Response from sp on 5 Apr 2024
Dear Rodrigo, I’m very sorry that we did not provide you with the type of stay you’ve come to expect from your visits. We are doing our very best to complete our updates with minimal impact to our guests, so I regret that your comfort was interrupted. We value your feedback and will take it under consideration as we complete our renovations.

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was pleasant because I was able to enjoy the town
Stayed 2 nights in Feb 2024
Response from sp on 22 Feb 2024
Dear Ebony, Thank you for sharing this positive review. We appreciate our location here in San Luis Obispo just as much as you do. We hope you’ll stop by again soon when you’re in the area.

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from sp on 22 Feb 2024
Dear Grace, Thank you for taking a moment to share your experience at San Luis Inn and Suites. Our team is so glad to hear that you enjoyed your stay.

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like a Pearl.
Like a Pearl. The inside was wonderful. Clean and very nice. The outside was only good.
Stayed 1 night in Jan 2024
Response from sp on 4 Feb 2024
Dear Randy, Thank you for your feedback, I'm glad that you find our property and rooms nice and clean.

4/10 Poor

Robert

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Sad to say, I will never stay here again
Where should I start… There was no handle on one of the drawers, there were two TVs, because one didn’t work, so they just left the nonworking one on the wall… Then there were stains on the art on the wall. The worst of it came when we were sleeping, I heard a knock, and before I could even get up the owner/manager, who obviously had a master card key, opens the door and then realizes we were there! He ran off. Unbelievable!!
Missing handle
Just put another tv under the non-working unit
Dry drop of something…..
Stayed 2 nights in Jan 2024
Response from sp on 4 Feb 2024
Dear Robert, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. Our rooms will be remodeling. And sorry for inconvenient.

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap and pleasant disliked the guys who stayed there too
Stayed 1 night in Jan 2024
Response from sp on 27 Jan 2024
Dear Dina, Thank you for your feedback.

4/10 Poor

Steven

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from sp on 27 Jan 2024
Dear Steven, Thank you for your feedback and sorry for inconvenient.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is a nice neighborhood. roof was clean and in good condition
Stayed 1 night in Jan 2024
Response from sp on 17 Jan 2024
Dear Douglas, Thank you for providing feedback on your recent experience at San Luis Inn and Suites. We take pride in providing a clean and comfortable space for all of our guests.

2/10 Terrible

Brandi

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Water damage everywhere, disgusting pillows and lack of linens, no amenities of any kind, not even a bar of soap to wash your hands. Just dismal. Go to Motel 6. This is not a hotel. It’s like a dingy motel, at best. It was horrendous.
Stayed 1 night in Dec 2023
Response from sp on 17 Jan 2024
Dear Brandi, Thank you very much for making time to give us feedback. We’re really sorry for the inconvenience you had. We have addressed this straight away to our staff and escalated it to the management for immediate action.

6/10 Okay

Anthony

Stayed 4 nights in Nov 2023
Response from sp on 17 Jan 2024
Dear Anthony, Thank you for your feedback.

6/10 Okay

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property owners run this property for as cheap as they possibly can, so don't expect anything besides the bare minimum. That being said, room was clean, quiet, and comfortable. Disappointed that heated pool is advertised but not available -- misrepresentation. Bring your own pillow, the ones in the room aren't great. And bring conditioner for your hair, not provided. Shower made a terrible squeaking noise but water pressure was good. Overall, pleased with my stay. However, not worth the $100 I paid per night. If getting for $50/night, it's worth it.
Stayed 3 nights in Nov 2023
Response from sp on 11 Dec 2023
Dear Heather, Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues in your room. This does not reflect our usual standards, and we take your feedback seriously. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation.

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from sp on 11 Dec 2023
Dear Emily, Thank you for your feedback, And sorry for inconvenient.

2/10 Terrible

Laura

Travelled with pets
Disliked: Staff & service, amenities
Very rude front office- tv did not work. Card did not work and when I went back to the front office she scolded me for ringing the bell they have. She called me during thanksgiving dinner time and scolded me for not answering when I arrived- never staying here again.
Stayed 1 night in Nov 2023
Response from sp on 11 Dec 2023
Dear Laura, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, I regret to hear that associates was not friendly. apologize for inconvenience.

6/10 Okay

Timothy

Stayed 2 nights in Nov 2023
Response from sp on 11 Dec 2023
Dear Timothy, Thank you for your feedback and I'm glad that you enjoy your stay.

10/10 Excellent

Donald

Stayed 1 night in Nov 2023
Response from sp on 11 Dec 2023
Dear Donald, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from sp on 18 Nov 2023
Dear Guest, I’m so glad you enjoyed your stay. Your review and recommendation are welcomed and appreciated. Thank you for staying with us.

10/10 Excellent

richard

Stayed 2 nights in Nov 2023
Response from sp on 11 Dec 2023
Dear Richard, Thank you for choosing us and giving us a perfect 5/5 rating. We're delighted that your stay exceeded your expectations. Your feedback is invaluable to us.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Outside didn't look nice, but inside was clean.
Dirty linens were outside in plain sight. My keycard was put into a paper card holder that looked reused from the last person. Really off-putting. Aside from that, the room was clean and the property was very quiet. There were some homeless people living across the street at the Jack in the box. Not alot of parking.
Stayed 2 nights in Nov 2023
Response from sp on 18 Nov 2023
Dear Guest, Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.

4/10 Poor

Karin

Disliked: Cleanliness, property conditions & facilities
Not worth the money.
There was ample parking and the sheets were clean. However, the shower leaked, and dripped all over the floor, causing a slip hazard. The "clean" washcloth had black stains on it. The wall paper was peeling in the bathroom and the room floor needed to be mopped.
Stayed 2 nights in Oct 2023
Response from sp on 10 Nov 2023
Dear Karin, Thank you very much for making time to give us feedback. We’re really sorry for the inconvenience you had. We have addressed this to our staff and escalated it to the management.

2/10 Terrible

Brenda

Stayed 2 nights in Oct 2023
Response from sp on 18 Nov 2023
Dear Brenda, Thank you for your feedback and sorry for inconvenient.

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 7 nights in Oct 2023
Response from sp on 25 Oct 2023
Dear Allan, Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us.

4/10 Poor

Jennifer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a sewer smell coming out of the bathroom that was terrible. The ceiling fan did not help at all. Thankfully, I spent very little time in the room.
Stayed 2 nights in Oct 2023
Response from sp on 25 Oct 2023
Dear Jennifer, We’re sorry to hear about this issue. Unfortunately, things can sometimes happen that are out of our control. We work hard to prepare for contingencies. And we apologize for inconvenient.

4/10 Poor

Tsz To

Business traveller
Stayed 3 nights in Oct 2023
Response from sp on 25 Oct 2023
Dear Tsz To, Thank you for your valuable feedback. We’re very sorry that your experience was less than ideal.

2/10 Terrible

Ross

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from sp on 25 Oct 2023
Dear Ross, Thank you for your valuable feedback. We’re very sorry that your experience was less than ideal.

2/10 Terrible

Debbie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We do not recommend this hotel. It was dirty and the grounds are so warm out and the hotel Was so noisy. You had to check in to the hotel through a window.. they don’t allow you in the lobby. It had a very uncomfortable feeling for me. It was family weekend at cal poly and the Hotels in San Luis were all sold out so there was very few affordable hotel options so we picked this and we we’re disappointed .
Stayed 1 night in Oct 2023
Response from sp on 25 Oct 2023
Dear Debbie, Thank you for bringing these concerns to our attention. We regret that your experience did not meetyour expectations and have shared your feedback with our team.

8/10 Good

Pauline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean room for a night.
Stayed 1 night in Oct 2023
Response from sp on 18 Oct 2023
Dear Pauline, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience.

2/10 Terrible

Ivana

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty dusty and filthy. Poorly maintained, and I noticed that someone definitely walked in our room without our permission. Did not feel comfortable at all! The door had a 1 inch gap from the floor where you can hear other rooms conversations. There were cigarette buds that were flowing in still water that was collecting by the window and ac unit.
Stayed 2 nights in Oct 2023
Response from sp on 13 Oct 2023
Dear Ivana, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. Thank you again for bringing this issue to our attention. The safety and security of our guests is always our top priority. We apologize for any inconvenience.

10/10 Excellent

Robert

Liked: Cleanliness
Disliked: Amenities
Freeway noise a problem.
Stayed 1 night in Oct 2023
Response from sp on 18 Oct 2023
Dear Robert, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel.

8/10 Good

FloydandSusie

Stayed 1 night in Oct 2023
Response from sp on 25 Oct 2023
Dear Susie, Thank you for sharing a review of your recent experience. Our team here at University Inn iscommitted to providing high-quality customer service.

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic stay
Loved the room. Very well maintained and clean. Bed was so comfortable. Perfect place to stay for that romantic getaway. Food options within walking distance and easy to find.
Stayed 1 night in Sep 2023
Response from sp on 2 Oct 2023
Dear Angela, Thank you for choosing us for special special occasion. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to San Luis Inn and Suites in the near future.

4/10 Poor

Robin

Stayed 1 night in Sep 2023
Response from sp on 27 Sept 2023
Dear Robin, We really appreciate you taking the time to leave us a review, And sorry for inconvenient.

8/10 Good

Arely

Business traveller, Travelled with partner
Liked: Cleanliness
I like the shower pressure and how it was heated fast and the complimentary soap smelled nice
Stayed 2 nights in Sep 2023
Response from sp on 23 Sept 2023
Thank you Arely, for your review, we’re so glad to hear that you enjoyed your stay. It’s always great when we can help guests make the most of their time with us.

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Sep 2023
Response from sp on 22 Sept 2023
Thank you so much for taking the time to post a review, Angel, We are so happy to hear that you enjoyed your stay with us.

2/10 Terrible

Karina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately it was not a nice experience to stay at the hotel. It was not clean and very unfriendly staff except the cleaning staff. The sheets and towels were clean but walls etc dirty.
Stayed 5 nights in Sep 2023
Response from sp on 22 Sept 2023
Dear Karina, We’re so sorry to hear about your unfortunate experience with our staff. We have shared your feedback with our team in order to improve in these areas.

8/10 Good

Evarista

Liked: Cleanliness
Disliked: Staff & service
Clean and well kept
Stayed 1 night in Sep 2023
Response from sp on 22 Sept 2023
Dear Evarista, Thank you for your great review. At San Luis Inn and Suites, we work hard to offer high-quality service to every guest. We made sure to share this feedback with employee.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
This is a budget motel, but it's beautifully maintained and thoroughly cleaned. It's a real bargain. I will definitely come back!
Stayed 1 night in Sep 2023
Response from sp on 19 Sept 2023
Dear Ronald, Thank you for providing feedback on your recent experience at San Luis Inn and Suites. We take pride in providing a clean and comfortable space for all of our guests.

10/10 Excellent

Vijit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Sep 2023
Response from sp on 19 Sept 2023
Dear Vijit, Thank you for taking a moment to share your experience at San Luis Inn and Suites. We’re proud to deliver great value to our guests.

8/10 Good

yanling

Liked: Amenities
Good
Stayed 1 night in Aug 2023
Response from sp on 19 Sept 2023
Dear Yanling, Thank you for posting your positive review. At San Luis Inn and Suites, we value your time and always strive to provide fast and efficient service.

2/10 Terrible

Sangjin

Old and shabby and rude customer service
Stayed 1 night in Sep 2023
Response from sp on 19 Sept 2023
Dear Sangjin, Thank you for taking the time to provide valuable feedback about our hotel. We apologize that your experience was less than ideal.

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from sp on 19 Sept 2023
Dear Lori, Thank you for taking a moment to share your experience at San Luis Inn and Suites.

6/10 Okay

Heinz

Stayed 1 night in Sep 2023
Response from sp on 5 Oct 2023
Dear Heinz, Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback.