AV. Benito Juarez 3963, Col. Las Mercedes, San Luis Potosi, SLP
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Supervisora de atención al huésped on 10 May 2024
Estimado Sr,. Rosales.Le agradezco el tomarse el tiempo para evaluar su experiencia en Microtel Inn & Suites by Wyndham San Luis Potosí. Estoy particularmente complacida de que haya tenido una grata experiencia,tomamos en cuenta las opiniones de nuestros huéspedes y evaluamos cada mensaje, sugerencia y comentario para entender cómo podemos mejorar nuestro servicio. Nos esforzamos por brindar el servicio que los huéspedes encuentren oportunos y útiles, esperamos poderle tener muy pronto de regreso y nos dé la oportunidad de seguir siendo su opción de hospedaje número uno.Nora Flores GarciaSupervisora de atencion a huésped. Microtel Inn & Suites By Wyndham San Luis Potosírecepcion@microtelslp.com(444) 2114444
10/10 Excellent
Valerie
14 Apr 2024
Valerie
Stayed 1 night in Apr 2024
Response from Supervisora de atención al huésped on 7 May 2024
Estimada Srta,. Culp, Le agradezco el tomarse el tiempo para evaluar su experiencia en Microtel Inn & Suites by Wyndham San Luis Potosí. Estoy particularmente complacida de que haya tenido una grata experiencia,tomamos en cuenta las opiniones de nuestros huéspedes y evaluamos cada mensaje, sugerencia y comentario para entender cómo podemos mejorar nuestro servicio. Nos esforzamos por brindar el servicio que los huéspedes encuentren oportunos y útiles, esperamos poderle tener muy pronto de regreso y nos dé la oportunidad de seguir siendo su opción de hospedaje número uno.Nora Flores GarciaSupervisora de atencion a huésped. Microtel Inn & Suites By Wyndham San Luis Potosírecepcion@microtelslp.com(444) 2114444
Response from Supervisora de atención al huésped on 28 Mar 2024
Estimado Sr., Escobar, Le agradezco el tomarse el tiempo para evaluar su experiencia en Microtel Inn & Suites by Wyndham San Luis Potosí. Me gustaría saber mas acerca de su estancia y así reforzar cada detalle que se haya presentado. Nuevamente agradezco su tiempo, esperamos que nos dé la oportunidad de brindarle un mejor servicio en su próxima visita.Para nosotros es importante su opinión, por eso mismo se le da la atención a cada detalle, esperamos poderle tener muy pronto de regreso y nos dé la oportunidad de seguir siendo su opción de hospedaje número uno.Nora Flores GarciaSupervisora de atencion a huésped. Microtel Inn & Suites By Wyndham San Luis Potosírecepcion@microtelslp.com(444) 2114444
Comfy bed. Good breakfast. Convenient to the freeway.
Rachelle
Stayed 1 night in Dec 2023
Response from Gerente de Operaciones on 27 Dec 2023
Dear Ms. Rachelle,Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham San Luis Potosi. It is always a pleasure to receive positive comments.I am particularly pleased that you had a pleasant experience during your stay. I will share your comments with our team, who I am sure will be encouraged by them. At Microtel Inn and Suites by Wyndham, we continually strive to exceed your expectations.Thank you again for sharing your experience, we hope to have you back very soon and give us the opportunity to continue being your number one lodging option.
10/10 Excellent
Ruth, Chula Vista
29 Nov 2023
Ruth
Stayed 2 nights in Nov 2023
Response from Gerente de Operaciones on 27 Dec 2023
Estimada Srta. Ruth,Gracias por tomarse el tiempo para evaluar su experiencia en Microtel Inn & Suites by Wyndham San Luis Potosi.Espero haya tenido una grata experiencia durante su estancia. En Microtel Inn and Suites by Wyndham, nos esforzamos continuamente por satisfacer sus necesidades y expectativas.Gracias nuevamente por compartir su experiencia, esperamos poderle tener muy pronto de regreso y nos dé la oportunidad de seguir siendo su opción de hospedaje número uno.
The room was nice and cozy, ac and heaters working properly yet the dryer didn’t didn’t we had to take our clothes wet unfortunately.
daniela
Stayed 1 night in Nov 2023
Response from Gerente de Operaciones on 27 Dec 2023
Estimada Srta. Daniela,Gracias por tomarse el tiempo para contarnos sobre su experiencia en Microtel Inn & Suites by Wyndham San Luis Potosí. Lamento que su experiencia no cumpliera con sus expectativas; permítame expresar mis más sinceras disculpas.Sus comentarios son muy importantes para nosotros y me apena saber que la secadora presentará fallas. Tenga la seguridad de que estamos tomando las medidas adecuadas para abordar el problema con el personal involucrado y evitar que ocurra en el futuro. En Microtel Inn and Suites by Wyndham, nos esforzamos continuamente por satisfacer sus necesidades y expectativas.Agradezco el tiempo que se tomó para compartir sus inquietudes y esperamos que nos dé la oportunidad de brindarle un mejor servicio en su próxima estancia.
8/10 Good
Miroslava, chicago
Travelled with family, Travelled with family and small children
Response from Supervisora de atención al huésped on 21 Nov 2023
Dear Miroslava.Thank you very much for taking the time to give us a rating, we are very happy to know that everything was to your complete satisfaction including the service of our staff. We hope to continue counting with your preference and to welcome you soon in this your home.
Response from Supervisora de atención al huésped on 21 Nov 2023
Dear Guest. Thank you very much for taking the time to give us a rating, we are very happy to know that everything was to your complete satisfaction!! We hope to continue counting on her preference and to welcome you soon in this home.
8/10 Good
Alejandro
3 Nov 2023
Alejandro
Stayed 1 night in Nov 2023
Response from Supervisora de atención al huésped on 25 Nov 2023
Estimado Alejandro. Muchas gracias por tomarse el tiempo de brindarnos una calificación, lamento mucho que su estancia con nosotros no haya sido del todo agradable, nos gustaría conocer a fondo su experiencia para ayudarnos a mejorar. Esperamos seguir contando con su preferencia y recibirle pronto en esta su casa
En general muy bien, lo unico que para entrar o salir hay que dar mucha vuelta.
Roman
Stayed 1 night in Sep 2023
Response from Supervisora de atención al huésped on 13 Oct 2023
Estimado Roman. Muchas gracias por tomarse el tiempo de brindarnos una calificación, nos da mucho gusto saber que todo fue de completo agrado. Esperamos que el detalle que comenta sobre la entrada a nuestro alojamiento impida que contemos con su preferencia y recibirle pronto en esta su casa.
Response from Supervisora de atención al huésped on 9 Aug 2023
Estimado Michael, muchas gracias por tomarse le tiempo de brindarnos una calificación, nos da mucho gusto saber que todo fue de completo agrado en su estancia!! Esperamos seguir contando con su preferencia y recibirla pronto en esta su casa.
It was prefect in every respect. No failures. Pristine cleanliness. 10 overall
PAOLA
Stayed 1 night in Aug 2023
Response from Supervisora de atención al huésped on 23 Aug 2023
Dear Paola, thank you very much for taking the time to provide us with a rating, we are very happy to know that everything was completely to your liking!! We hope to continue counting on your preference and welcome you soon in this your home.
Estimada Martha,Muchas gracias por tomarse el tiempo de brindarnos una calificación !! Esperamos tener la oportunidad de volver a atenderla en sus próximas visitas a la ciudad y sobre todo seguir contando con su valiosa preferencia.Sinceramente,Martha Márquez
Estimado Alejandro, Muchas gracias por tomarse el tiempo de brindarnos una calificación, siempre es un placer recibir calificaciones como la que usted nos regala, nos da mucho gusto que su estancia haya sido de su total agrado !!Esperamos tener la oportunidad de volver a atenderle en el futuro y seguir contando con su preferenciaSinceramente,Martha Márquez
Estimado Sr. John,Muchas gracias por su calificacion, nos complace saber que cumplimos con sus expectativas y nuestro servicio fue de su completo agrado !!Esperamos tener la oportunidad de atenderlo en sus próximas visitas a la ciudad y seguir contando con su preferencia Sinceramente,Martha Márquez
Response from Liliana López, Gerencia de Operaciones on 30 Aug 2022
Estimado Huésped, Muchas gracias por tomarse el tiempo de brindarnos una calificación, para nosotros es muy importante conocer su experiencia con detalle y poder trabajar para cumplir cada promesa durante su estancia. En atención a sus comentarios, quiero expresarle mis más sinceras disculpas por la impresión que se ha llevado con respecto a nuestras toallas, tenga la seguridad de que tomaremos las medidas necesarias para el seguimiento de estas situaciones.Esperamos tener la oportunidad de volver a atenderle en el futuro.
8/10 Good
Neyra
Travelled with family
22 Aug 2022
Liked: Cleanliness, staff & service, amenities
The staff was very friendly. And the room was very clean. However, there was a gap between the bottom of the shower curtain and the shower floor which caused a significant amount of water to spill every time someone showered. That’s about the only complaint that I have. Overall, it was good.
Neyra
Stayed 4 nights in Aug 2022
Response from Liliana López, Gerencia de Operaciones on 30 Aug 2022
Dear Miss,Thank you very much for taking the time to rate us; its always a pleasure to receive comments from our guests.In response to your comments, I want to express my sincere apologies for the impression that has been with the shower curtain, we will take the necessary measures to ensure these situations and thereby prevent them from recurring in the future.We hope to have the opportunity to serve you again in the future.
Perfect stay. Breakfast was outstanding. Hot and everything available. Room clean. Beds comfortable. Will stay again
Theresa
Stayed 1 night in Aug 2022
Response from Best regards, Liliana López on 18 Aug 2022
Dear Guest,
Thank you very much for taking the time to rate us; it´s always a pleasure to receive positive comments from our guests.
At Microtel Inn & Suites by Wyndham San Luis Potosí we continually strive to exceed your expectations.
We hope to have the opportunity to serve you again in the future.
The stay was great nothing to complain about clean and comfortable breakfast was also pretty tasty
Gabriela
Stayed 1 night in Aug 2022
Response from Best regards, Liliana López on 18 Aug 2022
Dear Guest,
Thank you very much for taking the time to rate us; it´s always a pleasure to receive positive comments from our guests. At Microtel Inn & Suites by Wyndham San Luis Potosí we continually strive to exceed your expectations.
We hope to have the opportunity to serve you again in the future.
4/10 Poor
Oneidy, Brentwood
Travelled with family
28 Jul 2022
Liked: Cleanliness
Disliked: Staff & service
.
Oneidy
Stayed 5 nights in Jul 2022
Response from Gerente General on 28 Jul 2022
Estimada Srita. Oneidy,
Muchas gracias por tomarse el tiempo de brindarnos una calificación, para nosotros es muy importante conocer su experiencia con detalle y poder trabajar para lograr la satisfacción total durante su estancia.
Será un gusto poder atenderla vía telefónica o correo electrónico y resolver cualquier situación para recibirle nuevamente como usted se merece y mejorar su impresión de nuestro servicio.
Quedo a sus ordenes
Cordialmente,
Martha Márquez
Amazing! Super friendly staff and very helpful. We had to check in after check in time, 3-12 check in time. We checked in at 230am because we were running late they were very accommodating of that. Breakfast was beyond superb! Will absolutely stay here again. Only downsides-no fridge or micro in our room. And the room was a bit on the small side but still wonderful. Also free use of laundry facilities
Theresa
Stayed 1 night in Jun 2022
Response from Liliana López, Gerencia de Operaciones on 15 Jul 2022
Dear Mr.
Thank you very much for taking the time to rate us; it´s always a pleasure to receive positive comments from our guests. At Microtel Inn & Suites by Wyndham San Luis Potosí we continually strive to exceed your expectations.
We hope to have the opportunity to serve you again in the future.
This is my go to hotel. I stay here 4-5 times per year. I love the cleanliness and friendliness of the staff.
Inez
Stayed 9 nights in May 2022
Response from Liliana López, Gerencia de Operaciones on 15 Jul 2022
Dear Mr.
Thank you very much for taking the time to rate us; it´s always a pleasure to receive positive comments from our guests. At Microtel Inn & Suites by Wyndham San Luis Potosí we continually strive to exceed your expectations.
We hope to have the opportunity to serve you again in the future.
The rooms were nice and clean. One had a slight odor to it but nothing terrible. The breakfast was decent. I ordered room service for dinner. It was ok but they could use more options.
peter
Stayed 1 night in May 2022
Response from Liliana López, Gerencia de Operaciones on 10 May 2022
Dear Mr. Peter,
Thank you very much for taking the time to rate us; it´s always a pleasure to receive positive comments from our guests. At Microtel Inn & Suites by Wyndham San Luis Potosí we continually strive to exceed your expectations.
We hope to have the opportunity to serve you again in the future.
10/10 Excellent
Ana Georgina
23 Feb 2022
Ana Georgina
Stayed 1 night in Feb 2022
Response from Martha Márquez, Gerente General on 24 Feb 2022
Estimada Huésped,
Muchas gracias por tomarse el tiempo de brindarnos una calificación; siempre es un placer recibir comentarios positivos de nuestros huéspedes; en Microtel Inn & Suites by Wyndham San Luis Potosí continuamente nos esforzamos para exceder sus expectativas; esperamos tener la oportunidad de volver a atenderle en el futuro.
Good hotel overall. Admission staff first day not nice, second day very nice lady.
buffet breakfast not really buffet, it was "ask to be served"
other than that pretty good hotel
sebastian
Stayed 1 night in Feb 2022
Response from Best regards, Martha Marquez, General Manager on 5 Feb 2022
Dear Guest,
First of all, I hope that after your visit to the city of San Luis Potosí the trip to your destination has been satisfactory.
The reason for this message is to thank you for the opportunity you gave us to receive you and also to know about your experience with us and with our work team; In response to your comments, I want to express my sincere apologies for the impression that has been with the breakfast and service, we will take the necessary measures to ensure these situations and thereby prevent them from recurring in the future, for us it has always been a priority to work every day to fulfill each promise during your stay, especially when we seek be your home every visit.
We appreciate the time you took to share your concerns and we hope that you will give us the opportunity to better serve you in the future.
We were traveling from the U.S with a loaded truck so we were looking for a safe secure location in SLP. The parking lot was onsite with security so that made us feel better. The hotel was clean & staff follows covid-19 safety procedures. Breakfast was good & staff serving it were really neat & friendly. I am very pleased with my stay, the price was great for what we got. Would deft recommend if you’re traveling & need somewhere to stay overnight.
Ana
Stayed 1 night in Dec 2021
Response from Best regards, Martha Marquez, General Manager on 21 Dec 2021
Dear Guest,
Thank you very much for taking the time to rate us; it´s always a pleasure to receive positive comments from our guests. At Microtel Inn & Suites by Wyndham San Luis Potosí we continually strive to exceed your expectations.
We hope to have the opportunity to serve you again in the future.
Awesome service and very clean hotel.
Excellent staff.
FJ
Stayed 1 night in Oct 2021
Response from Best regards, Martha Marquez, General Manager on 13 Oct 2021
Dear Mr. Guest,
Thank you very much for taking the time to rate us; it´s always a pleasure to receive positive comments from our guests. At Microtel Inn & Suites by Wyndham San Luis Potosí we continually strive to exceed your expectations.
We hope to have the opportunity to serve you again in the future.
Clean, nice appearance.
Fast check out.
Breakfast was simple but good, and fast.
Location is good because there is a gas station and some stores and restaurants really close.
Disadvantage: Check in took too long.
Servicio excelente y gran atención por parte del todo el personal que te recibe, siguiendo todas la normas de seguridad necesarias para disfrutar la estadía, muy recomendable