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Reviews of Microtel Inn & Suites by Wyndham San Luis Potosi

4 out of 5
Microtel Inn & Suites by Wyndham San Luis Potosi
AV. Benito Juarez 3963, Col. Las Mercedes, San Luis Potosi, SLP

Reviews

9.2

Wonderful

Rating 10 - Excellent. 317 out of 451 reviews" "
Rating 8 - Good. 96 out of 451 reviews" "
Rating 6 - Okay. 18 out of 451 reviews" "
Rating 4 - Poor. 12 out of 451 reviews" "
Rating 2 - Terrible. 8 out of 451 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Isaias

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Muy bueno
Stayed 1 night in Apr 2024
Response from Supervisora de atención al huésped on 10 May 2024
Estimado Sr,. Rosales.Le agradezco el tomarse el tiempo para evaluar su experiencia en Microtel Inn & Suites by Wyndham San Luis Potosí. Estoy particularmente complacida de que haya tenido una grata experiencia,tomamos en cuenta las opiniones de nuestros huéspedes y evaluamos cada mensaje, sugerencia y comentario para entender cómo podemos mejorar nuestro servicio. Nos esforzamos por brindar el servicio que los huéspedes encuentren oportunos y útiles, esperamos poderle tener muy pronto de regreso y nos dé la oportunidad de seguir siendo su opción de hospedaje número uno.Nora Flores GarciaSupervisora de atencion a huésped. Microtel Inn & Suites By Wyndham San Luis Potosírecepcion@microtelslp.com(444) 2114444

10/10 Excellent

Valerie

Stayed 1 night in Apr 2024
Response from Supervisora de atención al huésped on 7 May 2024
Estimada Srta,. Culp, Le agradezco el tomarse el tiempo para evaluar su experiencia en Microtel Inn & Suites by Wyndham San Luis Potosí. Estoy particularmente complacida de que haya tenido una grata experiencia,tomamos en cuenta las opiniones de nuestros huéspedes y evaluamos cada mensaje, sugerencia y comentario para entender cómo podemos mejorar nuestro servicio. Nos esforzamos por brindar el servicio que los huéspedes encuentren oportunos y útiles, esperamos poderle tener muy pronto de regreso y nos dé la oportunidad de seguir siendo su opción de hospedaje número uno.Nora Flores GarciaSupervisora de atencion a huésped. Microtel Inn & Suites By Wyndham San Luis Potosírecepcion@microtelslp.com(444) 2114444

8/10 Good

Gamaliel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Supervisora de atención al huésped on 28 Mar 2024
Estimado Sr., Escobar, Le agradezco el tomarse el tiempo para evaluar su experiencia en Microtel Inn & Suites by Wyndham San Luis Potosí. Me gustaría saber mas acerca de su estancia y así reforzar cada detalle que se haya presentado. Nuevamente agradezco su tiempo, esperamos que nos dé la oportunidad de brindarle un mejor servicio en su próxima visita.Para nosotros es importante su opinión, por eso mismo se le da la atención a cada detalle, esperamos poderle tener muy pronto de regreso y nos dé la oportunidad de seguir siendo su opción de hospedaje número uno.Nora Flores GarciaSupervisora de atencion a huésped. Microtel Inn & Suites By Wyndham San Luis Potosírecepcion@microtelslp.com(444) 2114444

10/10 Excellent

Rachelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed. Good breakfast. Convenient to the freeway.
Stayed 1 night in Dec 2023
Response from Gerente de Operaciones on 27 Dec 2023
Dear Ms. Rachelle,Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham San Luis Potosi. It is always a pleasure to receive positive comments.I am particularly pleased that you had a pleasant experience during your stay. I will share your comments with our team, who I am sure will be encouraged by them. At Microtel Inn and Suites by Wyndham, we continually strive to exceed your expectations.Thank you again for sharing your experience, we hope to have you back very soon and give us the opportunity to continue being your number one lodging option.

10/10 Excellent

Ruth, Chula Vista

Stayed 2 nights in Nov 2023
Response from Gerente de Operaciones on 27 Dec 2023
Estimada Srta. Ruth,Gracias por tomarse el tiempo para evaluar su experiencia en Microtel Inn & Suites by Wyndham San Luis Potosi.Espero haya tenido una grata experiencia durante su estancia. En Microtel Inn and Suites by Wyndham, nos esforzamos continuamente por satisfacer sus necesidades y expectativas.Gracias nuevamente por compartir su experiencia, esperamos poderle tener muy pronto de regreso y nos dé la oportunidad de seguir siendo su opción de hospedaje número uno.

10/10 Excellent

daniela, riverside

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and cozy, ac and heaters working properly yet the dryer didn’t didn’t we had to take our clothes wet unfortunately.
Stayed 1 night in Nov 2023
Response from Gerente de Operaciones on 27 Dec 2023
Estimada Srta. Daniela,Gracias por tomarse el tiempo para contarnos sobre su experiencia en Microtel Inn & Suites by Wyndham San Luis Potosí. Lamento que su experiencia no cumpliera con sus expectativas; permítame expresar mis más sinceras disculpas.Sus comentarios son muy importantes para nosotros y me apena saber que la secadora presentará fallas. Tenga la seguridad de que estamos tomando las medidas adecuadas para abordar el problema con el personal involucrado y evitar que ocurra en el futuro. En Microtel Inn and Suites by Wyndham, nos esforzamos continuamente por satisfacer sus necesidades y expectativas.Agradezco el tiempo que se tomó para compartir sus inquietudes y esperamos que nos dé la oportunidad de brindarle un mejor servicio en su próxima estancia.

8/10 Good

Miroslava, chicago

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Liked the ample parking. Staff was very nice
Stayed 1 night in Nov 2023
Response from Supervisora de atención al huésped on 21 Nov 2023
Dear Miroslava.Thank you very much for taking the time to give us a rating, we are very happy to know that everything was to your complete satisfaction including the service of our staff. We hope to continue counting with your preference and to welcome you soon in this your home.

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy quick overnight trip.
Response from Supervisora de atención al huésped on 21 Nov 2023
Dear Guest. Thank you very much for taking the time to give us a rating, we are very happy to know that everything was to your complete satisfaction!! We hope to continue counting on her preference and to welcome you soon in this home.

8/10 Good

Alejandro

Stayed 1 night in Nov 2023
Response from Supervisora de atención al huésped on 25 Nov 2023
Estimado Alejandro. Muchas gracias por tomarse el tiempo de brindarnos una calificación, lamento mucho que su estancia con nosotros no haya sido del todo agradable, nos gustaría conocer a fondo su experiencia para ayudarnos a mejorar. Esperamos seguir contando con su preferencia y recibirle pronto en esta su casa

10/10 Excellent

Roman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En general muy bien, lo unico que para entrar o salir hay que dar mucha vuelta.
Stayed 1 night in Sep 2023
Response from Supervisora de atención al huésped on 13 Oct 2023
Estimado Roman. Muchas gracias por tomarse el tiempo de brindarnos una calificación, nos da mucho gusto saber que todo fue de completo agrado. Esperamos que el detalle que comenta sobre la entrada a nuestro alojamiento impida que contemos con su preferencia y recibirle pronto en esta su casa.

10/10 Excellent

Michael Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, beautiful women working
Stayed 5 nights in Jul 2023
Response from Supervisora de atención al huésped on 9 Aug 2023
Estimado Michael, muchas gracias por tomarse le tiempo de brindarnos una calificación, nos da mucho gusto saber que todo fue de completo agrado en su estancia!! Esperamos seguir contando con su preferencia y recibirla pronto en esta su casa.

10/10 Excellent

PAOLA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was prefect in every respect. No failures. Pristine cleanliness. 10 overall
Stayed 1 night in Aug 2023
Response from Supervisora de atención al huésped on 23 Aug 2023
Dear Paola, thank you very much for taking the time to provide us with a rating, we are very happy to know that everything was completely to your liking!! We hope to continue counting on your preference and welcome you soon in this your home.

6/10 Okay

Cristian

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I left an open voucher and I have money left over and they tell me that it takes weeks to return the difference, very bad
Stayed 3 nights in Jun 2023

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Gerente General on 12 Jan 2023
Estimada Martha,Muchas gracias por tomarse el tiempo de brindarnos una calificación !! Esperamos tener la oportunidad de volver a atenderla en sus próximas visitas a la ciudad y sobre todo seguir contando con su valiosa preferencia.Sinceramente,Martha Márquez

10/10 Excellent

alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Gerente General on 20 Dec 2022
Estimado Alejandro, Muchas gracias por tomarse el tiempo de brindarnos una calificación, siempre es un placer recibir calificaciones como la que usted nos regala, nos da mucho gusto que su estancia haya sido de su total agrado !!Esperamos tener la oportunidad de volver a atenderle en el futuro y seguir contando con su preferenciaSinceramente,Martha Márquez

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Sep 2022
Response from Gerente General on 5 Oct 2022
Estimado Sr. John,Muchas gracias por su calificacion, nos complace saber que cumplimos con sus expectativas y nuestro servicio fue de su completo agrado !!Esperamos tener la oportunidad de atenderlo en sus próximas visitas a la ciudad y seguir contando con su preferencia Sinceramente,Martha Márquez

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ya es tiempo de cambiar las toallas! 😉
Stayed 2 nights in Aug 2022
Response from Liliana López, Gerencia de Operaciones on 30 Aug 2022
Estimado Huésped, Muchas gracias por tomarse el tiempo de brindarnos una calificación, para nosotros es muy importante conocer su experiencia con detalle y poder trabajar para cumplir cada promesa durante su estancia. En atención a sus comentarios, quiero expresarle mis más sinceras disculpas por la impresión que se ha llevado con respecto a nuestras toallas, tenga la seguridad de que tomaremos las medidas necesarias para el seguimiento de estas situaciones.Esperamos tener la oportunidad de volver a atenderle en el futuro.

8/10 Good

Neyra

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was very friendly. And the room was very clean. However, there was a gap between the bottom of the shower curtain and the shower floor which caused a significant amount of water to spill every time someone showered. That’s about the only complaint that I have. Overall, it was good.
Stayed 4 nights in Aug 2022
Response from Liliana López, Gerencia de Operaciones on 30 Aug 2022
Dear Miss,Thank you very much for taking the time to rate us; its always a pleasure to receive comments from our guests.In response to your comments, I want to express my sincere apologies for the impression that has been with the shower curtain, we will take the necessary measures to ensure these situations and thereby prevent them from recurring in the future.We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5-star
Perfect stay. Breakfast was outstanding. Hot and everything available. Room clean. Beds comfortable. Will stay again
Stayed 1 night in Aug 2022
Response from Best regards, Liliana López on 18 Aug 2022
Dear Guest, Thank you very much for taking the time to rate us; it´s always a pleasure to receive positive comments from our guests. At Microtel Inn & Suites by Wyndham San Luis Potosí we continually strive to exceed your expectations. We hope to have the opportunity to serve you again in the future.

8/10 Good

jose

Stayed 3 nights in Aug 2022

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great nothing to complain about clean and comfortable breakfast was also pretty tasty
Stayed 1 night in Aug 2022
Response from Best regards, Liliana López on 18 Aug 2022
Dear Guest, Thank you very much for taking the time to rate us; it´s always a pleasure to receive positive comments from our guests. At Microtel Inn & Suites by Wyndham San Luis Potosí we continually strive to exceed your expectations. We hope to have the opportunity to serve you again in the future.

4/10 Poor

Oneidy, Brentwood

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
.
Stayed 5 nights in Jul 2022
Response from Gerente General on 28 Jul 2022
Estimada Srita. Oneidy, Muchas gracias por tomarse el tiempo de brindarnos una calificación, para nosotros es muy importante conocer su experiencia con detalle y poder trabajar para lograr la satisfacción total durante su estancia. Será un gusto poder atenderla vía telefónica o correo electrónico y resolver cualquier situación para recibirle nuevamente como usted se merece y mejorar su impresión de nuestro servicio. Quedo a sus ordenes Cordialmente, Martha Márquez

10/10 Excellent

Miguel

Stayed 1 night in Jul 2022

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely wonderful
Amazing! Super friendly staff and very helpful. We had to check in after check in time, 3-12 check in time. We checked in at 230am because we were running late they were very accommodating of that. Breakfast was beyond superb! Will absolutely stay here again. Only downsides-no fridge or micro in our room. And the room was a bit on the small side but still wonderful. Also free use of laundry facilities
Stayed 1 night in Jun 2022
Response from Liliana López, Gerencia de Operaciones on 15 Jul 2022
Dear Mr. Thank you very much for taking the time to rate us; it´s always a pleasure to receive positive comments from our guests. At Microtel Inn & Suites by Wyndham San Luis Potosí we continually strive to exceed your expectations. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Inez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go to hotel. I stay here 4-5 times per year. I love the cleanliness and friendliness of the staff.
Stayed 9 nights in May 2022
Response from Liliana López, Gerencia de Operaciones on 15 Jul 2022
Dear Mr. Thank you very much for taking the time to rate us; it´s always a pleasure to receive positive comments from our guests. At Microtel Inn & Suites by Wyndham San Luis Potosí we continually strive to exceed your expectations. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

peter

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were nice and clean. One had a slight odor to it but nothing terrible. The breakfast was decent. I ordered room service for dinner. It was ok but they could use more options.
Stayed 1 night in May 2022
Response from Liliana López, Gerencia de Operaciones on 10 May 2022
Dear Mr. Peter, Thank you very much for taking the time to rate us; it´s always a pleasure to receive positive comments from our guests. At Microtel Inn & Suites by Wyndham San Luis Potosí we continually strive to exceed your expectations. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Ana Georgina

Stayed 1 night in Feb 2022
Response from Martha Márquez, Gerente General on 24 Feb 2022
Estimada Huésped, Muchas gracias por tomarse el tiempo de brindarnos una calificación; siempre es un placer recibir comentarios positivos de nuestros huéspedes; en Microtel Inn & Suites by Wyndham San Luis Potosí continuamente nos esforzamos para exceder sus expectativas; esperamos tener la oportunidad de volver a atenderle en el futuro.

8/10 Good

sebastian, medellin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good hotel overall. Admission staff first day not nice, second day very nice lady. buffet breakfast not really buffet, it was "ask to be served" other than that pretty good hotel
Stayed 1 night in Feb 2022
Response from Best regards, Martha Marquez, General Manager on 5 Feb 2022
Dear Guest, First of all, I hope that after your visit to the city of San Luis Potosí the trip to your destination has been satisfactory. The reason for this message is to thank you for the opportunity you gave us to receive you and also to know about your experience with us and with our work team; In response to your comments, I want to express my sincere apologies for the impression that has been with the breakfast and service, we will take the necessary measures to ensure these situations and thereby prevent them from recurring in the future, for us it has always been a priority to work every day to fulfill each promise during your stay, especially when we seek be your home every visit. We appreciate the time you took to share your concerns and we hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Ana, West Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were traveling from the U.S with a loaded truck so we were looking for a safe secure location in SLP. The parking lot was onsite with security so that made us feel better. The hotel was clean & staff follows covid-19 safety procedures. Breakfast was good & staff serving it were really neat & friendly. I am very pleased with my stay, the price was great for what we got. Would deft recommend if you’re traveling & need somewhere to stay overnight.
Stayed 1 night in Dec 2021
Response from Best regards, Martha Marquez, General Manager on 21 Dec 2021
Dear Guest, Thank you very much for taking the time to rate us; it´s always a pleasure to receive positive comments from our guests. At Microtel Inn & Suites by Wyndham San Luis Potosí we continually strive to exceed your expectations. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2021

10/10 Excellent

FJ

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome service and very clean hotel. Excellent staff.
Stayed 1 night in Oct 2021
Response from Best regards, Martha Marquez, General Manager on 13 Oct 2021
Dear Mr. Guest, Thank you very much for taking the time to rate us; it´s always a pleasure to receive positive comments from our guests. At Microtel Inn & Suites by Wyndham San Luis Potosí we continually strive to exceed your expectations. We hope to have the opportunity to serve you again in the future.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I wish they did have refrigerators so I can store medicine, other than that it was great.
Stayed 6 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located near a great variety of restaurants. It’s so clean and well maintained
Stayed 7 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 4 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 4 nights in Jun 2021

6/10 Okay

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 1 night in May 2021

8/10 Good

MIGUEL ANGEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Siempre confiable, personal amable.
Stayed 2 nights in May 2021

10/10 Excellent

Laura Lorenia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shopping
Excelent clean and quite
Stayed 1 night in Mar 2021

10/10 Excellent

Heejong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2020

8/10 Good

PEDRO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SIMPLE AND CLEAN
JUST WHAT YOU NEED SIMPLE AND CLEAN
Stayed 1 night in Nov 2020

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall pleasant stay. Clean, and safe.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Stayed 9 nights in Oct 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Norma Cruz on 16 Oct 2020
Querido Huésped Agradecemos mucho sus comentarios. Esperamos poder tenerle nuevamente en esta su casa. Saludos cordiales

8/10 Good

patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Norma Cruz on 12 Oct 2020
Querido Patrick Gracias por tomarse el tiempo para dejarnos sus comentarios. esperamos poder servirle en el futuro

8/10 Good

Armando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, basic but good enough.
Clean, nice appearance. Fast check out. Breakfast was simple but good, and fast. Location is good because there is a gas station and some stores and restaurants really close. Disadvantage: Check in took too long.
Stayed 3 nights in Jul 2020

10/10 Excellent

Leo

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Gustavo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio
Servicio excelente y gran atención por parte del todo el personal que te recibe, siguiendo todas la normas de seguridad necesarias para disfrutar la estadía, muy recomendable
Stayed 1 night in Jun 2020

8/10 Good

Aida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020