San Marcos Hotels

"Tes"

"Our flight landed at 11:00 a.m., but the hotel’s free shuttle would not pick us up until 1:00 p.m. due to check-in time. After being awake since 3:00 a.m. and with nowhere to go for two hours, we took an Uber to the hotel so we could eat and rest. The grounds are beautiful, and most of the staff were kind and professional. Unfortunately, the experience went downhill once we reached our room. We were told no upgrades were available despite our Expedia VIP status. The assigned room had a strong, unpleasant odor, old dingy carpet, and felt very dated. After a short nap, I woke up with a severe headache and nausea from the smell. When we reported the issue, we were initially told we would need to pay for an upgrade. Thankfully, the manager, Brandon, was understanding and moved us to a room on the premium floor. The smell was gone, but the room was still dated, with a noticeable dip in the mattress. Linens were clean, and the view was nice. Food at the hotel was disappointing overall, though breakfast was acceptable and the café con leche helped. The lobby felt plain and lacked the atmosphere expected from a hotel that markets itself as five-star. Evening piano music was a nice touch, and drinks were reasonably priced. Housekeeping was inconsistent. After returning from a full-day tour, our room had not been serviced except for removed towels, and housekeeping knocked late in the afternoon instead. "

"For $630 a night, this hotel is honestly a huge disappointment. You’d expect at least basic amenities, No tea bags, no bottled or filtered water in the room—I had to order room service just to get tea, which is ridiculous at this price point. The bathroom setup was equally underwhelming. Instead of proper toiletries, they only provide an all-in-one bottle—no separate shampoo, conditioner, or body wash. It feels like you’re getting cheap 2 star motel amenities while paying Four Seasons prices. The service didn’t help either. The front desk staff was rude, and one older gentleman was unnecessarily sarcastic when I asked about the room view. When I confirmed it, he responded that “of course you won’t see the view, it’s dark outside ,and rolled his eyes on me as if that wasn’t obvious. Completely unprofessional. Even the pool system felt cheap—you have to exchange towels for pool cards like it’s a budget hotel. The pool itself was crowded, though I’ll admit it was nice, and the jacuzzi was decent as well. The view was amazing. Overall, not worth the money at all. Way overpriced for what you actually get. You are only paying for the view. "

"Clean, nice rooms with kitchens. Perfect for families. Love the area! "

"No cuenta con estacionamiento Te dicen que son 100 metros pero en realidad son 300 metros Es una área que no es muy segura No lo recomiendo "

"The rooms and furniture needed updating there were torn sofas , staff was good bfast could have been better 2 days ate the same "

"Great location! Very comfortable beds and very quiet. "

"Very short stay (1 night) before heading to the airport, would have liked to stay longer if time had permitted. Very nice property. "

"Muy lindo hotel cerca de restaurantes caminando, el personal muy amable "