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Hotel Hacienda Los Volcanes

3.5 star property
Travelers step into Guatemala's rich history from this central hotel, where garden relaxation balances perfectly with cultural exploration nearby

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Hotel Hacienda Los Volcanes, near Antigua Guatemala Cathedral, offers easy access to local culture. Guests enjoy free breakfast, international cuisine on-site, and can stroll to La Merced Church after relaxing in the garden. In-room WiFi keeps everyone connected.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services
  • Laundry room
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Children may not be eligible for complimentary breakfast

Rollaway/extra beds are available for USD 25.0 per day.

Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 10 per person
  • Airport shuttle fee per child: USD 10 (up to 12 years old)
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is Hotel Hacienda Los Volcanes pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Hacienda Los Volcanes?

Self-parking is free at this property.

What time is check-in at Hotel Hacienda Los Volcanes?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Hacienda Los Volcanes?

Checkout is at 1:00 PM.

Does Hotel Hacienda Los Volcanes provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of USD 10 per person applies.

Where is Hotel Hacienda Los Volcanes located?

Situated in Villa Nueva, this hotel is within 9 mi (15 km) of Casa Santo Domingo Museum, Central Park and Antigua Guatemala Cathedral. Santa Catalina Arch and La Merced Church are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.0

Very good

8.0

Cleanliness

8.0

Amenities

8.0

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 9 out of 15 reviews
Rating 8 - Good. 1 out of 15 reviews
Rating 6 - Okay. 3 out of 15 reviews
Rating 4 - Poor. 0 out of 15 reviews
Rating 2 - Terrible. 2 out of 15 reviews

Reviews

Verified

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful gem of a place in the country. Comfy beds, animals for the kids to look at, and delicious food at the restaurant. Will be returning when we are in the area again!
Stayed 1 night in Aug 2024
Verified

6/10 Okay

Hannah

Disliked: Cleanliness, staff & service, amenities
It was okay.
Stayed 1 night in Aug 2024
Verified

2/10 Terrible

carlos

Disliked: Cleanliness, staff & service, property conditions & facilities
The place is nice, but the service and the restaurant is so bad. I got Check in it was supposed to be at three not at 4 PM The customer service of the Manager itself. It was really bad. He promised a bottle of wine for the inconvenience and he gave me his two glasses by the way I didn’t accept it.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities
Best place
Stayed 2 nights in Nov 2024
Verified

6/10 Okay

Odilia

Disliked: Staff & service, property conditions & facilities

Mala experiencia

Al final muy mal porque Al hacer check out nos salieron con que había una sábana manchada y que había que pagar el equivalente a US 45, y como no hacen la revisión en el momento, era su palabra contra la nuestra y si no pagábamos no nos dejaban salir , al final mejor pagamos lo que consideramos una extorsion
Stayed 1 night in Aug 2024
Verified

8/10 Good

Priscila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito lugar, la comida muy rica, pero no me gustó que solo ponen 2 toallas por habitacion y un rollo de papel en el baño
Stayed 1 night in Jul 2024
Verified

2/10 Terrible

OSCAR LEONEL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lamentablemente me notificaron que mi reserva no la podría honrar porque hubo otro pasajero Y aparte la aplicación de hoteles.com no me permitió comunicarme con el hotel
Stayed 1 night in Dec 2022
Verified

10/10 Excellent

nills

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!!! Peacefull clean secured and good breakfast!!!
Stayed 1 night in Apr 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was awesome. Good service. The weather was nice and the room with the terrace just simply stole my heart.
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Angela

Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024
Verified

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Emely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022
Verified

10/10 Excellent

nills

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020