2 outdoor pools, pool cabanas (surcharge), pool umbrellas
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Reviews of Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana

4.5 out of 5
Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana
Carr. a Bayahibe, Playa Bayahibe, San Rafael del Yuma

Reviews

9.0

Wonderful

Rating 10 - Excellent. 338 out of 517 reviews" "
Rating 8 - Good. 122 out of 517 reviews" "
Rating 6 - Okay. 30 out of 517 reviews" "
Rating 4 - Poor. 11 out of 517 reviews" "
Rating 2 - Terrible. 16 out of 517 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Keyla on 9 May 2024
Dear Eva,Thank you for taking the time to share your feedback following your recent stay. We look forward to welcoming you again in the near future.

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a great short vacation the only thing in every restaurant the staff always forgot to bring you something or another. If it was once ok. I am in hospitality business and realize how hard it is.
Stayed 3 nights in Apr 2024
Response from Keyla on 29 Apr 2024
Dear Vincent,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean
Stayed 5 nights in Apr 2024
Response from Keyla on 24 Apr 2024
Dear Sean,Muchas gracias por tomarse el tiempo de dejar sus amables palabras y observaciones luego de su reciente estadía con nosotros en Hilton La Romana. Esperamos tener el placer de tenerle de regreso en casa en un futuro próximo.

4/10 Poor

Suleyman

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
1) walls are so thin that you can hear everything in the room next door. And I mean EVERYTHING. 2) The staff speaks close to zero English, not able to understand and address basic questions and needs. 3) The beach is small and not nearly as nice as other surrounding beaches 4) The food quality is so bad that we preferred to skip meals.
Stayed 3 nights in Apr 2024
Response from Keyla on 16 Apr 2024
Dear Suleyman,Thank you for sharing your feedback through this mean. Your comments are truly valuable, as this allow us to improve the service levels and product.We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future.With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service.

10/10 Excellent

EDIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Mar 2024
Response from Keyla on 8 Apr 2024
Dear Edis,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Excellent

Osamah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel To many activities
Stayed 3 nights in Mar 2024
Response from Keyla on 31 Mar 2024
Dear Osamah,Thank you for taking the time to share your feedback following your recent stay with us at Hilton La Romana. We look forward to welcoming you again soon!

10/10 Excellent

Aida Marie Sanchez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent hotel specailly the enclave area , really VIP treatment
Stayed 3 nights in Mar 2024
Response from Keyla on 19 Mar 2024
Dear Aida,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

2/10 Terrible

Ashleigh, Lubbock

Disliked: Cleanliness, staff & service
Rooms smelled terrible. Staff was generally rude. Ocean was cloudy so you couldn’t see more than 2” down. Food was violently bad.
Stayed 5 nights in Mar 2024
Response from Keyla on 16 Mar 2024
Dear Ashleigh,Thank you for sharing your feedback through this mean. Your comments are truly valuable, as this allow us to improve the service levels and product.We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future.With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service.

10/10 Excellent

Yesmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. The property was super clean. Food was excelant and the staff was alway nice. We will for sure be back.
Stayed 3 nights in Mar 2024
Response from Keyla on 16 Mar 2024
Dear Yesmin,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Excellent

Julio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful place to spend vacations. It is quite ans stunning. The people who work at the hotel are Excellente, like they would say. All in all, the best experience.
Stayed 5 nights in Mar 2024
Response from Keyla on 12 Mar 2024
Dear Julio,Thank you for taking the time to share your feedback following you recent stay at Hilton La Romana. We look forward to welcoming you again in the near future.

10/10 Excellent

Wayne

Liked: Staff & service, amenities, property conditions & facilities
A
Stayed 7 nights in Mar 2024
Response from Keyla on 10 Mar 2024
Dear Wayne, Thank you for taking the time to share your feedback following your recent stay at Hilton La Romana. We look forward to welcoming you again in the near future.

10/10 Excellent

Kimberly L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area with a lot of palm trees, plenty of food and snack options, outstanding friendly staff and very walkable.
Stayed 7 nights in Jan 2024
Response from Keyla on 19 Feb 2024
Dear Kimberly L,Thank you for taking the time to share your feedback. We look forward to welcoming you again in the near future.

10/10 Excellent

Esther, Maitland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere.
Stayed 2 nights in Feb 2024
Response from Keyla on 7 Feb 2024
Dear Esther,Many thanks for taking the time to leave your kind words following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Excellent

emmanuel, stratford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort a bit too quite on the adult side pool bar closed at 6
Stayed 3 nights in Feb 2024
Response from Keyla on 7 Feb 2024
Dear Emmanuel,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Keyla on 23 Jan 2024
Dear Victor,Thank you for taking the time to share your recent experience at Hilton La Romana!

10/10 Excellent

Rudolph

Stayed 3 nights in Dec 2023
Response from Keyla on 23 Jan 2024
Dear Rudolph,Thank you for taking the time to share your recent experience at Hilton La Romana.

4/10 Poor

Bob

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Property is way too spread out and very confusing. Dining was absolutely terrible. Food was inedible. The only food that was food was at the coffee bar. There was no entertainment at night. The place literally closes at 8 pm. My wife and i were so bored couldn't wait to check-out. Place is more like a nursing home
Stayed 2 nights in Dec 2023
Response from Keyla on 31 Dec 2023
Dear Bob,Thank you for sharing your feedback through this mean. Your comments are truly valuable, as this allow us to improve the service levels and product.We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future.With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service.

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation ever! The beach and pool were so beautiful, everyone was so nice, the food was really good and so many options, the entertainment staff were great. There was always something to do when you wanted it, but it was also so nice just relaxing at the beach and pool. We’ll definitely be back!
Stayed 7 nights in Dec 2023
Response from Keyla on 31 Dec 2023
Dear Jill,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Excellent

Priyo

Stayed 5 nights in Dec 2023
Response from Keyla on 23 Jan 2024
Dear Priyo,Thank you for taking the time to share your recent experience at Hilton La Romana!

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a very crowded small beach and the separation into preferred members and commoners is totally absurd.
Stayed 10 nights in Dec 2023
Response from Keyla on 28 Dec 2023
Dear Mark,Thank you for sharing your comments through this medium. Your comments are really valuable, as this allows us to improve service and product levels. Look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.

8/10 Good

Giulio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good place
Very nice structure, excellent service at reception and pool areas, not nearly ass attentive at restaurants. Food overall sub-par. People leaving towels on beach and pool chairs to reserve them is totally NOT cool and should be forbidden.
Stayed 7 nights in Dec 2023
Response from Keyla on 21 Dec 2023
Dear Giulio,Many thanks for taking the time to your feedback and observations following your recent stay with us at Hilton La Romana.

2/10 Terrible

Mihaela

Travelled with family
Disliked: Staff & service, property conditions & facilities
This resort has nothing to do with “Hilton brand” and 5 stars services promoted. Is just a under average 2 stars resort, and for us was a big scale disappointment. Two families, 4 adults, no kids, we booked from Pennsylvania US, a 8 nights/ 7 days all inclusive stay during November 2023, thru Expedia, and paid over $ 10,000. Wasted our money. Big time!!!! Here is why: 1. ROOMS -our rooms were outdated having major flaws, moldy areas on walls, bad smell during day and night. Shower door not properly sealing the water from pooling on bathroom floor. The big plus: maid service was flawless. 2. RSTAURANTS ( except main buffet and Dominican restaurant) - Poor trained servers, poor menu, poor quality food, except Dominican restaurant, where the food and service was very good - The Menu posted on the TV room app for “a la carte restaurants” was way different than printed restaurants menu provided on site. Confusing on choosing our dinner preferences. - “Italian restaurant” and “The grill” from our point of view, were rated “Zero stars” for service. Food served was way under average - At “The grill restaurant” ribeye steak was horrible, dry, no taste, and Pork ribs served were worst ever we tasted - French restaurant, had a poor maintained or not working AC system,…. Wearing long pants and shirt over 90 F inside, was a huge disconfort for us. - “Mediterranean restaurant” menu had nothing to do with a Mediteranean food - At all “a la carte restaurants” table lights were inexistent.
Stayed 8 nights in Nov 2023
Response from Keyla on 5 Dec 2023
Dear Mihaela,Thank you for sharing your feedback through this mean. Your comments are truly valuable, as this allow us to improve the service levels and product.We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future.With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service.

10/10 Excellent

Estefany

Stayed 3 nights in Nov 2023
Response from Keyla on 21 Dec 2023
Estimada Estefany,Muchas gracias por tomarse el tiempo de dejar sus amables palabras y observaciones luego de su reciente estadía con nosotros en Hilton La Romana. Esperamos tener el placer de tenerle de regreso en casa en un futuro próximo.

10/10 Excellent

Silvestra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort To stay
Stayed 3 nights in Nov 2023
Response from Keyla on 13 Nov 2023
Dear Silvestra,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Excellent

HECTOR

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Resort, food and drinks excelent
Stayed 2 nights in Oct 2023
Response from Keyla on 23 Oct 2023
Dear Hector,Thank you for taking the time to share your feedback. We look forward to welcoming you again in the near future.

10/10 Excellent

Guillermo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recomiendo encarecidamente este hotel para una estancia excepcional. Desde el momento en que llegué, el servicio superó mis expectativas. El personal no solo es profesional, sino también genuinamente amigable, creando un ambiente acogedor que distingue a este hotel. Las instalaciones son cómodas y bien mantenidas, ofreciendo una mezcla perfecta de lujo y practicidad. La atención al detalle en la limpieza de las habitaciones y las comodidades muestra el compromiso del hotel con la satisfacción del huésped. Un aspecto destacado es el servicio impecable. El personal se esfuerza al máximo para garantizar una experiencia memorable. Su prontitud para atender solicitudes y su entusiasmo por ayudar crean una sensación de hospitalidad genuina. Además, las opciones de gastronomía en el lugar son excepcionales. Las ofertas culinarias son diversas, adaptándose a diversos gustos, y la calidad de la comida es excepcional. Es evidente que el hotel se enorgullece de brindar una experiencia integral y encantadora para sus huéspedes. En conclusión, si buscas un hotel que combine un servicio de primera, alojamientos cómodos y un ambiente general agradable, este establecimiento es altamente recomendado. Tiene todos los elementos que hacen que una estancia sea verdaderamente memorable.
Stayed 1 night in Oct 2023
Response from Keyla on 16 Oct 2023
Estimado Guillermo,Muchas gracias por tomarse el tiempo de dejar sus amables palabras y observaciones luego de su reciente estadía con nosotros en Hilton La Romana.Estamos encantados de que haya disfrutado de todos los detalles que nos enorgullecemos de ofrecer a nuestros huéspedes. Como es nuestra práctica habitual, nos complace compartir sus encantadores comentarios con nuestro equipo, que se enorgullece de garantizar que todos nuestros huéspedes solo reciban el mejor servicio.Esperamos tener el placer de tenerle de regreso en casa en un futuro próximo.

10/10 Excellent

JOSE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, excellent attention and service
Stayed 3 nights in Oct 2023
Response from Keyla on 16 Oct 2023
Dear Jose,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Response from Keyla on 15 Oct 2023
Dear Carlos,Thank you for taking the time to share your feedback. Looking forward to welcoming you again in the near future!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Very Good Place. I be Back
Stayed 1 night in Oct 2023
Response from Keyla on 15 Oct 2023
Dear Carlos,Thank you for taking the time to share your feedback. Looking forward to welcoming you again in the near future!

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Keyla on 24 Sept 2023
Dear Raquel,Thank you for taking the time to share your feedback. Looking forward to welcoming you again in the near future!

10/10 Excellent

Rainer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 2do time here. It's an amazing hotel. Since the moment you arrive they makes you feel like paradise. Food and drinks are a 10. Rooms are super clean and all the activities and shows are excellent too. Highly recommend. We will be back for sure for a 3er time.
Stayed 3 nights in Sep 2023
Response from Keyla on 19 Sept 2023
Dear Rainer,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

8/10 Good

Darilena

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice resort. Just need improvement in service. Staff is not very attentive in buffet and club bar.
Stayed 1 night in Sep 2023
Response from Keyla on 11 Sept 2023
Dear Darilena,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

8/10 Good

Darilena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean. If you have a choice and no kids stay at adults section. Also service at buffet and club bar need some improvement. Not every staff is attentive. Could be better.
Stayed 2 nights in Sep 2023
Response from Keyla on 11 Sept 2023
Dear Darilena,Many thanks for taking the time to share your feedback and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazingly beautiful hotel and the service is top notch. We loved having access to both the adult and family side. The infinity pool is to die for and we had a blast.
Stayed 3 nights in Sep 2023
Response from Keyla on 9 Sept 2023
Dear Ana,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Excellent

Eugenio J

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice for a hotel stay.
We had a very nice one night stay. This hotel is very clean and comfortable, food is good with many options to eat at. Extremely friendly and serviceable staff whom walk around with a smile and greet you every time.
Stayed 1 night in Sep 2023
Response from Keyla on 5 Sept 2023
Dear Eugenio,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

8/10 Good

jeny

Stayed 4 nights in Aug 2023
Response from Keyla on 25 Sept 2023
Dear Jeny,Thank you for taking the time to share your feedback. Looking forward to welcoming you again soon!

10/10 Excellent

Jorge, Tampa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful place to stay!!!
Stayed 2 nights in Sep 2023
Response from Keyla on 5 Sept 2023
Dear Jorge,Many thanks for taking the time to share your feedback and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Excellent

Christopher James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful resort!! Everything you needed was right there. Staff was very friendly.
Stayed 3 nights in Sep 2023
Response from Keyla on 5 Sept 2023
Dear Christopher,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Excellent

Maikel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 3 nights in Sep 2023
Response from Keyla on 5 Sept 2023
Dear Maikel,Many thanks for taking the time to share your feedback and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

8/10 Good

emre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Ashley on 29 Aug 2023
We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.

10/10 Excellent

Yoan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was great , the best service I had never seen.
Stayed 7 nights in Aug 2023
Response from Ashley on 28 Aug 2023
Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana.

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dispute the Tropical Storm. The facility accommodates all of needs.
Stayed 4 nights in Aug 2023
Response from Ashley on 25 Aug 2023
Dear Carlos Thank you very much for the time you have taken to share such an enthusiastic review about your recent visit to Hilton La Romana. We are overjoyed to read that you’ve enjoyed your stay, especially our kind staff and overall facilities.

10/10 Excellent

Leonardo

Stayed 4 nights in Aug 2023
Response from Keyla on 11 Sept 2023
Dear Leonardo,Many thanks for taking the time to share your feedback and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Excellent

Walewsky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Ashley on 22 Aug 2023
Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana.We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service.Looking forward to have the pleasure of having you back home in the near future.

8/10 Good

Annia

Stayed 2 nights in Aug 2023
Response from Keyla on 11 Sept 2023
Dear Annia,Many thanks for taking the time to share your feedback and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Excellent

Wander

Stayed 2 nights in Aug 2023
Response from Keyla on 5 Sept 2023
Dear Wander,Many thanks for taking the time to share your feedback and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

8/10 Good

Xiomara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, the adults side a little boring, but we enjoyed our time there.
Stayed 2 nights in Jul 2023
Response from Keyla on 3 Aug 2023
Dear Xiomara,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was EXCELLENT! The adult section is best for anyone that is looking to relax in luxury. Definitely purchase the premium option. The only things they need to improve are provide more entertainment, especially in the evening. And improve in the variety of food that is offered throughout all restaurants.
Stayed 3 nights in Jul 2023
Response from Keyla on 27 Jul 2023
Dear Tiffany,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff professionalism!
Stayed 1 night in Jul 2023
Response from Keyla on 26 Jul 2023
Dear Jose,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana.Looking forward to have the pleasure of having you back home in the near future.