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Rating 10 - Excellent. 452 out of 1000 reviews" "
10 - Excellent
452
Rating 8 - Good. 315 out of 1000 reviews" "
8 - Good
315
Rating 6 - Okay. 125 out of 1000 reviews" "
6 - Okay
125
Rating 4 - Poor. 59 out of 1000 reviews" "
4 - Poor
59
Rating 2 - Terrible. 49 out of 1000 reviews" "
2 - Terrible
49
8.2/10
Cleanliness
8.8/10
Staff & service
7.8/10
Amenities
8.2/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
10/10 Excellent
Scott
Travelled with family, Travelled with family and small children
It’s close and convenient to Cedar Point, Kalahari and other destinations. The staff was extremely helpful, friendly and courteous. There were a few areas of the hotel that needed a detailed cleaning but nothing to prevent me from staying somewhere else on our next trip.
The Hotel was outdated but very clean & the staff was very pleasant. Although my issue is with Expedia they over booked them. I was supposed to get a Jacuzzi room but ended up having to get a double bed and Expedia did not adjust the rate.
Told their were Limited rooms when clearly available rooms to public shown online and by site. Out dated lobby. Found water bugs on bathroom floor behind toilet that should had been cleaned before renting the room
Travelled with family, Travelled with family and small children
31 Mar 2024
My family & I had a great experience here however, one thing I would change is the warmth of the pool as it was cold when my family & I utilized the pool. Other than that, the staff was so friendly & had a great experience!
The pool was very small and cold. They called it a therapy pool but that was a stretch. The gym floor was filthy and only some of the equipment worked. The breakfast was ok, but limited variety and nothing looked very fresh.
Room was large and clean. The bed was comfortable and the common areas were lovely! Breakfast was ok and the shower was a little weak, but overall a wonderful experience. Would definitely recommend!
The hotel was nice! Whirlpool had too much chlorine and bleached our suits. The cappuccino machine in the lobby was a delightful bonus.
Candy
Stayed 1 night in Dec 2023
6/10 Okay
Peter
Business traveller
11 Dec 2023
Disliked: Cleanliness, staff & service
Not up to Expectations
Linens and towels were worn. Towels were not folded the same. Looked unprofessional. Room was clean, elevator had trash on floor and looked like it hadn’t been vacuumed in quite a while.
Peter
Stayed 1 night in Dec 2023
10/10 Excellent
Floyd
27 Nov 2023
Liked: Cleanliness, staff & service, amenities
I really like everything about the hotel overall. And outside the hotel, places to eat and shop was close by. I would for sure stay there again.
It was just right for a one night stay. It was interesting to have the pool/ therapy pool in the basement. Plus the gym was in the basement. It was strange at first but the pool was worth it.
theresa
Stayed 1 night in Oct 2023
2/10 Terrible
martin
23 Oct 2023
martin
Stayed 2 nights in Oct 2023
Response from Khia on 22 Nov 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
The only negative things I have to say are the beds were like bricks and the chlorine from the pool was so strong!!I other than that, it was nice and clean.
This hotel was very clean and in a nice location, close to many good restaurants. My only complaint was that there an adjoining room and the men in the next room were loud and using vulgar language past 1am, so it was difficult to sleep.