Hello Robert! I am glad the room, bed, shower and especially my staff was good to you. We granted your late request to change dates of your reservation and I waived your cancelation fee even though this means our small 2 bedroom B&B loses its potential income by half. I personally did this even though I did not personally check you in as a courtesy to you because of your stated troubles with Expedia. If you check in on a Saturday or a Sunday, you will more than likely have Cassie check you in. We have a small staff of two. They allow me to have a weekend and not have to work every day all day. If you were to check in on a Monday, Tuesday, Wednesday, Thursday, or Friday you would have had me personally check you in. It would have been me prepping the food (from scratch I even make my own pepperoni and sausage, grind the meat and season, stuff into casings, cure and smoke), making the pizza, answering the phones, tending the till. I still hope you would find me as kind as Cassie (thats really hard to do she is awesome! Can I take credit for hiring her and keeping her on for the last decade we have been open?) As to the building, it was built in 1945, is historic, and with our weather has all the maintenance to go along with this. That said over the past decade we have restored this property and the Ivy Bear topiary, at no small cost to us. Over four hundred thousand dollars was spent renovating to get us open to public. Last summer of 2019 we replaced the entire roof, new shingles, plywood. The old slats the old shingles were attached to were put in sometime in the 1950's. All new now. This summer it is gutters. We just installed brand new hardwood floors for all bedrooms and have yet to update our pictures online. We are constantly doing our best to improve and be better. Your opinion will help us recalibrate to better engage our customers. Here's to a better stay.

You first called and complained about noise at 8:30pm. I instructed my manager to investigate and she found no noise at all. You called again one hour later at 9:30pm, screaming and yelling with profanity and abuse. We are a small 3 bedroom bed & pizza. We value our guests privacy and will not intrude upon that. We also gave you a late check out free of charge, allowed your dog, because we are good to ALL of our guests.