Santa Agueda Castle

Our experience at the hotel was disappointing, especially with service and communication. We contacted the hotel several times before our stay to say it was a birthday trip—after seeing reviews about others receiving thoughtful touches—but got no reply or acknowledgment on arrival. That lack of care continued throughout. Twice, a cleaner walked into our room without knocking—once while we were changing and again while someone was in the toilet—even though the “do not disturb” sign was up. We booked kayaking through the hotel thinking it was guided, but nothing was explained. When we saw we’d have to carry the kayak ourselves and go out alone, we didn’t feel comfortable and didn’t go. We were also given the wrong taxi number after visiting Cova d’en Xoroi and ended up stranded for two hours, asking other tourists for help. The spa wasn’t turned on when we arrived, and there was no one around to assist for 15 minutes. On day one, we used our €40 voucher to book a sunbed, but it was taken when we ordered water, with no explanation that it was actually a drinks credit. We only found that out on day three. It also felt unfair to charge €80/€40 for beds as hotel guests, especially as we couldn’t get one most days—and service clearly dropped when we weren’t on them. Our room didn’t match the photos online, two of us had to use an open shower with no privacy, and the room wasn’t cleaned or sheets changed on some days. Overall, it felt impersonal, disorganised, and disappointing.

Remarkable location with great staff, they had amazing hospitality and I loved our room and the security. Our room was amazing the property has amazing views and food.