I have mixed feelings overall about my stay in the penthouse. The penthouse itself was gorgeous! There were a ton of windows, lots of natural sunlight and incredible views! Everything was spotless upon my arrival and the location simply couldn't be beat! A car would have been helpful, but not necessary. Everything was walking distance or no more than 10 minutes away by Lyft. The couch/bed/pillows were comfortable. The shower was especially nice due to the pressure and water temp! Be careful, it gets incredibly hot!
There were also a few things that came up that definitely hindered my overall experience. To start, I found communicating with the property manager/owner to be a bit challenging. At first, I was told that I had entered the wrong email address. When the manager reached out to me, I was caught off guard because not only was the tone of the message was short and slightly curt, but my contact info was indeed correct. There was no apology for the error, but overall, it was not a big deal.
The next issue was when I contacted the same manager to ask about early check in, due to having an early arrival. He eventually responded saying I could not check in early, but I could contact someone named Bauder and they could store my luggage. I immediately texted Bauder, who confirmed that I could leave my bags, but did not answer/respond with any details. I found out after my arrival that Bauder was the housekeeping manager. Upon arrival, she was very kind and helped take my bags up to the penthouse for storage. It would have been nice to know about the potential for luggage storage in the property description, as well as some type of confirmation about who I was actually leaving my bags with beforehand. Again, not a big deal, but better communication overall would have been helpful here. The property listing also mentioned complimentary champagne, which was not included for some reason in my stay.
The biggest issue I had during my stay was the amount of spiders in and around the penthouse! There were several on the patio, but I as annoyed as I was, I understood and tried to accept it because what else could I do? However, the amount of spiders INSIDE quickly went from being annoying to a nuisance. I lost track of how many I had to kill throughout the week, in all areas of the penthouse, making it difficult to relax or feel comfortable in the space. In addition to all of the other issues mentioned, I'm not sure if I would stay again.