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Reviews of Fairfield Inn & Suites by Marriott Santa Cruz, CA

3 out of 5
Fairfield Inn & Suites by Marriott Santa Cruz, CA
2956 Mission St, Santa Cruz, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 600 out of 934 reviews" "
Rating 8 - Good. 217 out of 934 reviews" "
Rating 6 - Okay. 73 out of 934 reviews" "
Rating 4 - Poor. 20 out of 934 reviews" "
Rating 2 - Terrible. 24 out of 934 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent experience...although when the young very large group of students or athletes arrived, the quiet and manners at breadfast deteriorated...but otherwise, atmosphere, room & staff were pleasant & helpful.
Stayed 2 nights in Apr 2024

8/10 Good

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place to stay in SC if you want to be near Wilder Park.
Stayed 1 night in Apr 2024

6/10 Okay

Jenny

The beds are very hard. Loans in our room kept flickering. The room was not too clean. Bed blanket looked like it had blood on it. No fan in the bathroom. Sheets had hair on it. Bathroom counter had a white powered substance. Patio floor looked rusted and spider webs were everywhere. Pool was out of order and also the printer
Stayed 3 nights in Apr 2024

6/10 Okay

noah

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
UCSC business purpose....close enough.
Stayed 1 night in Apr 2024

4/10 Poor

Susan

Travelled with family
Disliked: Property conditions & facilities
The property is in need of same care and attention. For example, our suite had a sleeper sofa with disgusting stains on the cushions, the balcony had no furniture ( though there were rust marks on the balcony where I assume furniture once sat), the pool and jacuzzi were closed. Staff, while polite, seemed to lack the authority to accommodate requests. For example, we requested moving to a lower floor due to someone on our party having a phobia of elevators. We were told that we paid for an upgraded room with a balcony and the lower floors didn’t offer that amenity. We told staff that we were quite happy to take the downgrade for the same fee. Staff insisted that because we booked through a third party, they couldn’t do that. What the could do is cancel our reservation with Expedia and charge us the maker rate for the downgrade which was $100 MORE than what we paid through Expedia!!! We ended up paying extra for the balcony but had no way to enjoy it since there was no furniture. Finally, we were supposed to have a king size bed and ended up with a queen. Total disappointment in spite of its good reviews.
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice. The room was clean. Comfortable mattress. Great location.
Stayed 1 night in Apr 2024

10/10 Excellent

April

Stayed 3 nights in Apr 2024

10/10 Excellent

Susanne, Santa Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
8 min drive from UCSC campus. Close to the beach.
Stayed 1 night in Apr 2024

10/10 Excellent

William, Franklin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Apr 2024

4/10 Poor

Lynette

Travelled with family
After being told I couldn’t check in upon arrival due to computer malfunction (which I understand and am not complaining about) the staff member who finally checked me in answered his personal cell phone in the middle of the transaction. And apparently housekeeping comes by your room only once a day and if you have the do not disturb sign in the door (at 9:30 am) they never come back that day, ever. It’s 9:45 the next day and we are waiting for housekeeping. Nowhere to be seen.
Stayed 2 nights in Mar 2024

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the fact that's not too close to the busy part of the city. Didn't care for the school being next door. It would be nice to provide the school's hours, so we don't get stuck in traffic when trying to get in.
Stayed 1 night in Mar 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Vered

Stayed 1 night in Mar 2024

6/10 Okay

Eduardo

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The rooms a little too small…
Stayed 2 nights in Mar 2024

10/10 Excellent

DeNeen

Liked: Cleanliness, staff & service, property conditions & facilities
Pool was down last 2 days of stay. Other than that, everything was great. Staff including front desk was helpful, and attentive. Loved our stay.
Stayed 4 nights in Mar 2024

10/10 Excellent

Irma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

8/10 Good

Morgan

Travelled with family and small children
Liked: Cleanliness, staff & service
Overall good. Hard a hard time finding a working ice machine. Rooms were clean and the continental breakfast was more than expected.
Stayed 1 night in Mar 2024

10/10 Excellent

Paolo, Bellevue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for only one night but enjoyed the hotel very much. Although it's a bit further from the center, you can get there with a short ride. The hotel is situated in a quiet location. The room was clean, the breakfast offered a variety of foods, and both check-in and check-out processes were smooth.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
King suite is wonderful. Would stay here again
Stayed 1 night in Mar 2024

10/10 Excellent

La Selle

Travelled with family
Liked: Amenities
Comfortable and near the beach and hike trails
Stayed 2 nights in Mar 2024

2/10 Terrible

Salim

Disliked: Cleanliness
We stayed for 9 nights and the place was cleaned only for one time..that too when we insisted. I was told that "refreshing" is done every three days. But it seems that what they say at the counter is different than what actually cleaning personals are instructed. The filter of the AC/Heater has not been changed and everyone in the family has allergy with runny nose. Don't be fooled by Marriott brand--for profit and meeting cost-savings targets, services and breakfast quality has turned pathetic. Will never stay at Bonvoy
Stayed 9 nights in Mar 2024

4/10 Poor

Jerry

Stayed 1 night in Mar 2024

8/10 Good

Malinda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Property is nice and rooms are clean, staff was more than helpful!
Stayed 1 night in Mar 2024

10/10 Excellent

Patricia

Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Eve

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room is tidy and clean. All staff members are friendly and professional. Especially the lady who maintains the breakfast area. Thank you 😊
Stayed 1 night in Feb 2024

10/10 Excellent

Nathalie

Liked: Staff & service, property conditions & facilities
😄
Stayed 1 night in Feb 2024

10/10 Excellent

Dale A

Stayed 2 nights in Jan 2024

10/10 Excellent

Annie

Stayed 2 nights in Jan 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room-great.Internet-horrible.Hot tub-not working
Stayed 1 night in Jan 2024

10/10 Excellent

Rigoberto

I love the way when you wake up and see the ocean
Stayed 1 night in Jan 2024

10/10 Excellent

James

Stayed 1 night in Jan 2024

10/10 Excellent

Mindy

Liked: Cleanliness, staff & service, property conditions & facilities
Pool was warm and breakfast was great. Beautiful walk to the beach and nice evening fire.
Stayed 1 night in Dec 2023

10/10 Excellent

Ron

Stayed 1 night in Jan 2024

10/10 Excellent

Nicole

Stayed 8 nights in Dec 2023

10/10 Excellent

Vivek, Pleasanton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As of January 2024, it seems this hotel has been built or renovated in near past. The corridors are big, rooms are good. One can get two queen beds. I find reception and breakfast staff to be helpful. There seems enough parking.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas in Santa Cruz
We had an excellent time in Santa Cruz. The staff was outstanding.
Stayed 4 nights in Dec 2023

8/10 Good

Rosalie

Travelled with group
Stayed 1 night in Dec 2023

10/10 Excellent

Mangesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad!
It was just fine. Staff is professional and accommodating. Place is slightly above average and location is great if you are looking to exercise and walk. I was. Great gym across the street you can get a visitors pass(the hotel gym is kinda lame). A walking path is two blocks from the hotel. You can walk/bike to natural bridges, the wharf, all over. Breakfast was quite generous. Really great that way.
Stayed 3 nights in Dec 2023

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so welcoming and the property is so clean and new. Love it here.
Stayed 1 night in Dec 2023

10/10 Excellent

aditya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Stayed 1 night in Dec 2023

6/10 Okay

Elena

Travelled with family
Disliked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

AHMAD, Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Deanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed for one night, and it was pleasant and the staff were helpful. I took advantage of the modest workout room. Breakfast had good options for different dietary needs. Just a couple minor inconveniences: 1) Our keycards didn't work in the morning and they only fixed one of them instead of both, and 2) The cleaning staff left the tub and sink drains plugged, so they unexpectedly filled up with water while I was waiting for the temperature to get hot. The $50 deposit has not yet been refunded, so hopefully there won't be any issues I have to deal with on that end.
Stayed 1 night in Dec 2023

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice and quiet place to stay while in Santa Cruz!
Stayed 1 night in Dec 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Views and quite!
Great location, with views.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was excellent, very comfortable, clean, convenient - a great stay! The only thing, as someone who adheres to a vegan diet, there was not much to eat at breakfast, and the staff wasn't even sure if the bread was vegan or not. There were no vegetables at all, but some cereal and a little bit of fruit (and then meat/eggs/dairy which I could not touch). Plus it was all paper plates and plastic cutlery, so that felt a little awkward/out of place for a nice luxurious hotel like this one. So yeah the breakfast experience could be upgraded to match the rest! :)
Stayed 1 night in Nov 2023