Front of property – evening/night

Reviews of Mission Inn

2.5 out of 5
Mission Inn
2250 Mission Street, Santa Cruz, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 583 out of 1006 reviews" "
Rating 8 - Good. 304 out of 1006 reviews" "
Rating 6 - Okay. 67 out of 1006 reviews" "
Rating 4 - Poor. 28 out of 1006 reviews" "
Rating 2 - Terrible. 24 out of 1006 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very well maintain you can tell that the staff really takes good care of the property. The room is pretty big and the bathrooms were very clean.
Stayed 3 nights in Apr 2024

10/10 Excellent

Cliff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice comfortable hotel with stores close by and just far enough away from the tourists. Hotel grounds are well kept and rooms are clean and pretty good size staff is friendly and very nice. Will definitely stay here again
Stayed 1 night in Apr 2024
Response from Mission Inn & Suites Management on 23 Apr 2024
Dear Cliff,We're thrilled you had a comfortable and enjoyable stay with us!  It's fantastic that you appreciated the convenience of having stores nearby and the peaceful atmosphere away from the tourist areas.  Our team works hard to maintain the cleanliness of our rooms and keep our grounds well-kept, so we're delighted that you noticed.  Thank you for your kind words about our friendly staff.  We can't wait to welcome you back for another wonderful stay in the future!Thank You,Mission Inn & Suites Management

10/10 Excellent

James

Liked: Cleanliness
Excerent.
Stayed 1 night in Apr 2024
Response from Mission Inn & Suites Management on 17 Apr 2024
Dear James,We greatly appreciate your kind words about our service!  Providing excellent service is always our top priority, and we're thrilled you had such a positive experience with us.  Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again soon!Thank You,Mission Inn & Suites Management

2/10 Terrible

Sarah

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from stacy on 17 Apr 2024
:/

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place lots of options
Stayed 2 nights in Apr 2024
Response from Mission Inn & Suites Management on 16 Apr 2024
Dear Carlos,We're glad you enjoyed your stay with us and found many options to suit your needs.  If you have any suggestions for how we can make your next visit even better, please don't hesitate to let us know.  We hope to welcome you back again soon!Thank You,Mission Inn & Suites Management

8/10 Good

Euness

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible to restaurants and other stores. Area is quiet.
Stayed 1 night in Apr 2024
Response from Mission Inn & Suites Management on 16 Apr 2024
Dear Euness,We're thrilled you found our location convenient and enjoyed the peaceful atmosphere.  If there's anything specific you'd like us to improve for your next visit, please feel free to share.  We appreciate your feedback and look forward to welcoming you back soon!Thank You,Mission Inn & Suites Management

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay
Stayed 2 nights in Apr 2024
Response from Mission Inn & Suites Management on 15 Apr 2024
Dear Ashley,We're thrilled to hear that you had a great stay!  Let us know if there's anything we can do to make your next visit even better.  We look forward to welcoming you back!Thank You,Mission Inn & Suites Management

8/10 Good

Marcelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast could be better, scramble eggs and sausage/bacon were missed.
Stayed 1 night in Apr 2024
Response from Mission Inn & Suites Management on 11 Apr 2024
Dear Marcelo,We appreciate your feedback and apologize for any disappointment regarding our breakfast offerings.  Rest assured, we'll review our menu to enhance the variety and ensure all preferences are catered to.  Your satisfaction is our priority, and we strive to provide a delightful experience for all our guests.  Thank you for bringing this to our attention, and we look forward to welcoming you back for an improved breakfast experience.Best Regards,Mission Inn & Suites Management

4/10 Poor

Derrick

Stayed 1 night in Mar 2024
Response from Customer Care Team on 30 Apr 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Jessica, SEATTLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mission Inn was okay. Walls are thin, which made for a noisy evening. Earplugs recommended. Towels are threadbare. I was surprised by all the glowing reviews! It was an average stay at a typical motel. The beach is about 8 blocks away, so families should know that it’s not walkable with young kiddos. Lots of restaurants and grocery stores within a block or two which was super convenient.
Stayed 1 night in Apr 2024
Response from Mission Inn & Suites Management on 10 Apr 2024
Dear Jessica,Thank you for sharing your feedback.  We apologize for any inconvenience caused by noise and the condition of the towels.  We appreciate your insight and will work towards improvements.  While we understand your perspective, many guests appreciate our convenient location near amenities.  We hope you'll give us another chance to exceed your expectations in the future.Best Regards,Mission Inn & Suites Management

10/10 Excellent

Stefanie

Stayed 1 night in Apr 2024
Response from Customer Care Team on 30 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mission Inn & Suites Management on 8 Apr 2024
Dear Ruth,Thank you for a Perfect Score Rating on your stay at Mission Inn & Suites.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Best Regards,Mission Inn & Suites Management

6/10 Okay

Maria

Stayed 4 nights in Mar 2024
Response from Mission Inn & Suites Management on 23 Apr 2024
Dear Maria,We appreciate your rating and hope you had a pleasant stay with us.  If there's anything specific you'd like to share about your experience or any areas where we can improve, please feel free to let us know.  Your feedback is valuable to us as we strive to provide the best possible experience for all our guests.Thank You,Mission Inn & Suites Management

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 2 nights in Mar 2024
Response from Mission Inn & Suites Management on 3 Apr 2024
Dear Alex,Thank you for your glowing review!  We're delighted to hear that you had an excellent stay with us.  Providing exceptional experiences for our guests is our top priority, and we're thrilled that we met your expectations.  Your feedback motivates us to maintain the highest standards of service and hospitality.  We look forward to welcoming you back for another fantastic stay in the future.Best Regards,Mission Inn & Suites Management

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The jacuzzi and sauna were great.
Stayed 1 night in Mar 2024
Response from Rebecca - General Manager on 28 Mar 2024
Wonderful! A lot of people don't know that we have a sauna. We are happy that you took advantage of it!

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, safe area, conveniently located!
Stayed 3 nights in Mar 2024
Response from Mission Inn & Suites Management on 28 Mar 2024
Dear Ryan,Thank you for your positive review!  We're thrilled to hear that you found our hotel very clean and located in a safe area.  Our prime location is indeed convenient for exploring the area.  We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.  If there's anything specific we can do to enhance your experience further, please don't hesitate to let us know.Best Regards,Mission Inn & Suites Management

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room is clean and fairly new. comfortable bed. has fridge and microwave. furnishings are decent, maybe at the level of a best western. only 1 window, which is in front where people walk, so i keep it mostly closed. the inn is on mission st, a fairly major st in santa cruz, but rooms towards the back of the property seem to be spared most of the road noise. the included breakfast is fairly basic, but decent - coffee, juice, yogurt, breads, waffles, cereal, and fruit. price is reasonable, and room is fairly comfortable, i would stay here again.
Stayed 5 nights in Mar 2024
Response from Mission Inn & Suites Management on 28 Mar 2024
Dear Michael,Thank you for your detailed feedback and for choosing to stay with us.  We're pleased to hear that you found your room clean, comfortable, and equipped with convenient amenities like a fridge and microwave.  We understand the importance of a peaceful environment and appreciate your observation about noise levels towards the back of the property.  Your comments regarding breakfast offerings are noted, and we're glad you found it satisfactory.  We strive to offer comfortable accommodations at a reasonable price, and we look forward to welcoming you back for another enjoyable stay in the future.Best Regards,Mission Inn & Suites Management

10/10 Excellent

Estyn

Stayed 1 night in Mar 2024
Response from Mission Inn & Suites Management on 16 Apr 2024
Dear Estyn,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Mission Inn & Suites.  We are pleased that your experience left a positive impression of our hotel.  We look forward to welcoming you back to our Mission Inn & Suites hotel soon!Thank You,Mission Inn & Suites Management

10/10 Excellent

Zadok

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can walk to so many places in Santa Cruz from here. Solid place to stay.
Stayed 1 night in Mar 2024
Response from Mission Inn & Suites Management on 26 Mar 2024
Dear Zadok,We're thrilled to hear you found our location convenient for exploring Santa Cruz!  Being within walking distance of many attractions is indeed a highlight of staying with us.  Thank you for choosing our hotel, and we hope you had a wonderful time exploring the area.  Should your travels bring you back to Santa Cruz, we'd love to host you again for another enjoyable stay.Best Regards,Mission Inn & Suites Management

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful /staff!
Stayed 2 nights in Mar 2024
Response from Mission Inn & Suites Management on 22 Mar 2024
Dear Samantha,Thank you for recognizing our staff's dedication to hospitality!  We pride ourselves on providing exceptional service to ensure our guests have a memorable experience.  Your kind words motivate us to continue delivering top-notch assistance.  We look forward to welcoming you back soon for another enjoyable stay.Best Regards,Mission Inn & Suites Management

10/10 Excellent

Lislie g

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Mission Inn & Suites Management on 12 Mar 2024
Dear Lislie,We're delighted to hear that you had a great stay!  Please let us know if there's anything specific you particularly enjoyed or any suggestions you have for us to make your next stay even better.  We look forward to welcoming you back in the future!Thank You,Mission Inn & Suites Management

10/10 Excellent

Donnalu, Castor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 8 Mar 2024
Dear Guest,Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

6/10 Okay

Don

Liked: Cleanliness
Disliked: Staff & service
I got a king bed with jacuzzi tub. The bed was excellent, the jacuzzi a bit scary with nothing to grab getting up & out, it's deep and slick. Oddly, the vanity sink was in the room, not the bathroom, and there was not a towel rod or hook to be seen nearby. No light in toilet stall, can't read. My room was upstairs walkup, no lift. Room had blow dryer, micro, fridge, weird coffeemaker, iron and board, lots of storage. The place had been redone for efficient housekeeping, so not a carpet to be seen, cold tile floor. Did not try the continental breakfast.
Stayed 2 nights in Mar 2024
Response from Mission Inn & Suites Management on 11 Mar 2024
Dear Don,Thank you for sharing your detailed feedback.  We're delighted you enjoyed our comfortable king bed and amenities like the blow dryer, microwave, and fridge.  We apologize for any inconvenience regarding the jacuzzi setup and the lack of safety measures.  Your concerns about the bathroom layout and lighting are duly noted for improvement.  Our hotel prioritizes cleanliness and efficiency, hence the tile flooring and modern upgrades.  We regret the absence of a lift and appreciate your understanding.  We hope you'll give us another chance to exceed your expectations on your next visit.  Thank you for choosing to stay with us.Best Regards,Mission Inn & Suites Management

8/10 Good

Omar

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 5 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Not a luxury hotel, but clean, quiet, and well maintained. It was a convenient location for visiting UC Santa Cruz.
Stayed 1 night in Mar 2024
Response from Mission Inn & Suites Management on 15 Apr 2024
Dear Jennifer,Thank you for your feedback!  We're glad you found our hotel clean, quiet, and well-maintained and that our location was convenient for your visit to UC Santa Cruz.  We hope to welcome you back again soon!Thank You,Mission Inn & Suites Management

10/10 Excellent

Mckinzie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean and the staff was cool
Stayed 1 night in Feb 2024
Response from Mission Inn & Suites Management on 29 Feb 2024
Dear Mckinzie,We're thrilled to hear you enjoyed your stay with us!  Providing a nice and clean environment is fundamental to our commitment to guest satisfaction.  Our staff takes pride in delivering excellent service and creating a welcoming atmosphere for every guest.  Your kind words motivate us to maintain our high standards.  Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back for another enjoyable experience.Best Regards,Mission Inn & Suites Management

10/10 Excellent

vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on 27 Feb 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Melanie, Denman Island

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and cleanliness of the facility were great for us on a road trip - easy to get to the boardwalk and back on the highway.
Stayed 1 night in Feb 2024
Response from Rosalind on 22 Feb 2024
We're glad you enjoyed your stay!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Really close to some nice food options
Stayed 2 nights in Feb 2024
Response from Mission Inn & Suites Management on 20 Feb 2024
Dear Carlos,Thank you for a Perfect Score Rating on your stay at Mission Inn & Suites.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Best Regards,Mission Inn & Suites Management

10/10 Excellent

Ellen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Second time I have stayed here and lots of things I like: great location (close to Swift st breweries, Natural Bridges beach, West cliff Dr), good breakfast, hot tub, friendly helpful staff, comfortable rooms.
Stayed 2 nights in Feb 2024
Response from Mission Inn & Suites Management on 20 Feb 2024
Dear Ellen,Thank you for your continued loyalty and for choosing to stay with us again!  We're delighted to hear that you appreciate our prime location near Swift Street breweries, Natural Bridges beach, and West Cliff Drive.  It's wonderful to know that you enjoyed our breakfast offerings, hot tub, and found our staff friendly and helpful.  We're committed to providing comfortable accommodations and memorable experiences.  We look forward to welcoming you back for another enjoyable stay in the future!Best Regards,Mission Inn & Suites Management

10/10 Excellent

jonah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mission Inn & Suites Management on 20 Feb 2024
Dear jonah,Thank you for a Perfect Score Rating on your stay at Mission Inn & Suites.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Best Regards,Mission Inn & Suites Management

8/10 Good

Kurt

Liked: Staff & service, property conditions & facilities
Nice clean rooms
Stayed 1 night in Feb 2024
Response from Mission Inn & Suites Management on 6 Feb 2024
Dear Kurt,Thank you for your positive feedback regarding our rooms.  We strive to maintain a high standard of cleanliness and comfort for our guests, and we're thrilled to hear that you found our rooms nice and clean.  Your satisfaction is our priority, and we look forward to providing you with another great experience during your next stay.  If there's anything else we can do to enhance your stay, please don't hesitate to let us know.  Thank you for choosing us!Best Regards,Mission Inn & Suites Management

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I think it's well located near the University of Santa Cruz. We had come up to visit our son. Loved the room.
Stayed 1 night in Jan 2024
Response from ben on 30 Jan 2024
the room loved you as well.

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect. We enjoyed our stay
Stayed 1 night in Jan 2024
Response from ben on 30 Jan 2024
we try.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Had a very nice stay. Room was comfortable and clean. It had everything we needed.
Stayed 1 night in Jan 2024
Response from ben on 23 Jan 2024
WE ARE THE BEST, AND WE KNOW IT.your welcome.

10/10 Excellent

TAMMY

Liked: Staff & service, property conditions & facilities, room comfort
The hotel was very well maintained and in a nice area . I would stay again. The only bad thing is when sitting in one of the chairs my phone slipped inside the chair and when pulling it out there was a Cheeto in there and we didn’t eat any Cheetos so they need to make sure they are checking cushions on chairs while cleaning .
Stayed 2 nights in Jan 2024
Response from Mission Inn & Suites Management on 23 Jan 2024
Dear TAMMY,We appreciate your positive feedback on our well-maintained hotel in a great location.  We apologize for the inconvenience with the unexpected item in the chair.  We take cleanliness seriously and will address this issue promptly to ensure a more thorough inspection during our cleaning processes.  We value your input and look forward to welcoming you back for an even better experience.Best Regards,Mission Inn & Suites Management

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room felt newly updated and was very attractive. Front desk staff was friendly and helpful. I got an incredible price on Expedia! This hotel is on a busy street but that didn't bother me. I was a 3 minute drive from my daughter at UCSC and a five minute walk from my favorite Santa Cruz grocery store, New Leaf Market on Fair Avenue. Comfy bed, new towels, excellent WiFi. This will be my preferred place to stay when I visit my daughter.
Stayed 1 night in Jan 2024
Response from ben on 18 Jan 2024
Ill let our rooms know you found them attractive, they get that all the time. Thanks a bunch and have a good one.

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
It was wonderful.
Stayed 2 nights in Jan 2024
Response from ben on 17 Jan 2024
nice of you to say

10/10 Excellent

Marilyn

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and safe
Stayed 1 night in Jan 2024
Response from ben on 16 Jan 2024
WE ARE QUITE SAFE

8/10 Good

Linda

Stayed 1 night in Jan 2024
Response from ben on 16 Jan 2024
:)

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secluded hot tub is cool. Could have been hotter. Was more like a nice warm bath. Surprisingly quiet. Couldnt hear cars. Walls didnt seem thin. Bed was nice compared to other motels in the area.
Stayed 1 night in Jan 2024
Response from ben on 16 Jan 2024
THANKS A BUNCH.

10/10 Excellent

Joanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Christmas
We spent the night after having a family Christmas visit in Santa Cruz. We really liked the location of this hotel since our family was located in Bonny Doon. We were able to have dinner locally and then meet up for breakfast the next morning on the west side!
Stayed 1 night in Jan 2024
Response from ben on 16 Jan 2024
AWSOME.

10/10 Excellent

Youfu

Stayed 6 nights in Jan 2024
Response from Customer Care Team on 12 Jan 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Able to walk to Verve coffee shop. Please include more gluten free options for breakfast.
Stayed 1 night in Jan 2024
Response from Mission Inn & Suites Management on 10 Jan 2024
Dear Richard,We're delighted you enjoyed our prime location, providing easy access to local gems like Verve coffee shop.  Your feedback on gluten-free breakfast options is greatly appreciated, and we're committed to enhancing our offerings to cater to diverse preferences.  Thank you for highlighting this, and we look forward to providing you with an even more satisfying stay in the future, with an expanded range of gluten-free choices at breakfast.  Your satisfaction is our priority!Best Regards,Mission Inn & Suites Management

8/10 Good

Mariana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on 10 Jan 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on 10 Jan 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Front desk guy was on bad moon. Bad attitude…. Building 100% clean !!!!
Stayed 1 night in Jan 2024
Response from Mission Inn & Suites Management on 10 Jan 2024
Dear Luis,We sincerely apologize for the less-than-ideal encounter with our front desk staff.  Your feedback is invaluable, and we assure you that steps will be taken to address the service lapse. On a brighter note, we're thrilled that you found our facility to be 100% clean.  We're committed to ensuring every aspect of your stay meets our high standards.  Your feedback serves as a valuable tool for improvement, and we hope to have the opportunity to provide you with a more positive experience in the future.  Thank you for sharing your thoughts.Best Regards,Mission Inn & Suites Management

8/10 Good

Cosetta

Stayed 1 night in Dec 2023
Response from Customer Care Team on 10 Jan 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Care Team on 10 Jan 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Customer Care Team on 3 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team