Santa Cruz Hotels

"Staff were very friendly and helpful. Room was very clean with complimentary coffee and water. We had a lovely time. "

"The room was a disappointment given the price point. The sliding glass door on one-side was shattered, one of the bathroom windows was also broken, the left sliding glass door wouldn’t lock and or close ( eventually fixed) the sofa and comforter cover were both stained. I felt that my complaints were met with frustration by the front desk staff. I actually considered leaving for $473 a night I was frustrated all solutions were a take away, we-booked an ocean view with a king bed, we were offered 2 doubles garden view. The positive was the food and bar manager that listened and at least offered us a free dinner! Most of the team were exceptional "

"Bartenders were dope. Shuttle into town was clutch. Highly recommend. "

"Breakfast was awesome every day."

"Staff was welcoming, kind, helpful and respectful "

"Do not stay at this hotel. The resort is nice, but they double-charged for my room. I paid Expedia for the room, but the resort charged me again. Both the resort and Expedia are refusing to issue a refund. If you want to risk theft, this is the place to stay."

"Our cabana had 2 beds, for 3 persons cabana #3. Description was real and honest, A/C worked and helped with the bar noise. The beach was taken care of, clean, all recommendations were spot on and appreciated. The cabana did not have the second doors with the net only. The water pressure in the shower seemed weak, but it was enough even to wash my long hair, so no problem. We would appreciate more hooks on the walls or a stool to put our suitcase on. We had amazing 3 nights!"

"Everything was super "

"Yes"