Hotel Guide - Santa Cruz Mountains hotels in , United States of America.

"Our first rooms bath tub was not draining at all. First desk quickly moved us to another room, but the tub faucet was not working properly and the drainage was not that good"

"Front office was amazing. Staff in restaurant was terrible and rude. We went for the purchased buffet breakfast and the staff in the restaurant was rude and not friendly. They acted like we were an imposition to help us. The buffet food was cold and old. Buffet closes at 10 am. We went at 9 thinking it would be plenty of time and fresh food. Wrong. The staff was not helpful. The food was not good. Very disappointing. Hotel needs to consider hiring new restaurant staff. They clearly do not care. "

"Disappointing stay overall. We booked a two-bed suite for three adults specifically because it advertised a sofa bed, but were told at check-in those had been removed during renovations. They did waive the cot fee, which we appreciated. Unfortunately, things went downhill from there. After our first night, housekeeping stripped all the beds and towels from our room as if we had checked out. After multiple trips to the front desk and over two hours of back-and-forth, we finally had all three beds made—but still had no hand towels and no replenished coffee supplies. While they did waive the resort fee, the experience was frustrating enough that I can’t recommend staying here. The rooms and pools still feel dated despite the refresh. The restaurant and hiking trails were nice, but not enough to make up for the service issues."

"Nice, quiet, peaceful property."

"Our stay was amazing! Room was clean, staff was so pleasant. And they went all out for Easter for the guests! So pretty "

"Stayed here a few years ago, so I came back. Just as good as I remember from the first time. I would definitely stay again. The entire place is very clean and comfortable. Great rooms. Beautiful surroundings around the hotel."

"The downstairs rooms were quite dark. It was confusing as to when they would clean the room we checked in Friday they said day, three which seemed to be Sunday to us, but it wasn’t so we did not have clean towels or bathmat. The breakfast was very decent lots of choices for a small breakfast fruit yogurt, toast, waffles, coffee, and juice. We had a group of people and I wish there had been a room that we could’ve all gathered in to play games and visit the woman in the breakfast room, and the woman at the front desk were very friendly. The bed was very comfortable"

"Clean and nice grounds for the hotel. Would've preferred a room facing the interior pool and gardens rather than the freeway but still not too bad. Was told the EV chargers were non functional on check in but one still worked so two cars could charge."

"Staying at this hotel was very convenient due to its location. My kids enjoyed the breakfast and the kitchen staff were fantastic! The only thing we don’t like was the sofa bed. It was very old and uncomfortable. We had to used it as we are a family of 5. We suggest to update those sofas for a more comfortable ones. Besides that, we loved to stay at this hotel. "