Santa Gertrudes Hotels

"Horrible breakfast, no coffee types, no toaster..... Only 1 blanket to the bed, not working internet TV couple days and the staff didn't fix it, only 2 towels. My friend not allowed to go up just to help me and my wife with my 4 bags. "

"the staff is friendly"

"Quarto muito pequeno, chuveir"

"Very friendly staff and great location. Good for couple nights. "

"Despite close to the highway, silent and clean room, very nice breakfast, very polite reception."

"The hotel has a good location, as it is in the central area. However, the towels had a very unpleasant smell that made me feel nauseous. The breakfast is simply terrible — I have honestly never had anything so bad. On the second and third days, we had to eat at a bakery instead. The scrambled eggs were dry and had a greenish color. Overall, the hotel feels neglected, almost abandoned. The rooms are old, and it clearly seems that there is little to no concern for quality."

"cancelled the reservation hours after it was made and hours before the deadline, even so I was charged and a refund MUST be issued"

"I’ve stayed at this hotel many times before, I like that this is the only hotel in this city with a pool, nice restaurant, kid friendly yard areas. The hotel is well located, quiet and safe. But the rooms need urgent improvement. Room had an old rusted mini bar and furniture were bit up. The room was extremely filthy upon arrival and it did not get better any time after. Cleaners did a horrible job and often left us without toilet paper, soap and clean towels. Beds did not have proper sheet sets and towels were after stained and dirty. The floors and shower walls were an absolutely disgusting the whole time. Tv had no internet connection and trash cans were broken and rusted. "

"My bad thing is if you go out when you come back late at night you have to ring the bell. The person who is there is sleeping so you have to wake up them for open the door for you."