Santa Maria de Émeres Hotels

"The property is well situated about half way if doing the Douro drive loop. Grounds are lovely with rooms overlooking vineyards - very serene and quiet. Lots of onsite parking. Staff encourage picking and eating fruit off the trees - the oranges are excellent! There is a nice pool area. At check in staff member was very helpful suggesting points of interest, restaurants, etc. The room and washroom was very dated with a large veranda. There was mold on the ceiling in the washroom. The bed was horrible, it creaked and the mattress was very uncomfortable. The pillows were old and flat. Unfortunately we did not get a restful sleep. Breakfast was good - typical continental with lots of homemade goods. "

"Property is nice, but style is somewhat dated. I was getting a 2010 vibe. Just passing through Chaves, stayed for one night. Room was clean and we didn't have any issues. Only had interaction with front desk staff for check-in/out, and they were nice. Outside was a bit noisy at night, the property is right in front of a roundabout."

"It's a calm, casual place with class. Good restaurant. But its more a mix of old and modern than the photos makes you believe. Bedrooms and restaurant are in moderne additions, but it works well."

"The room was very clean and the staff were polite and helpful. A very interesting place to stay. The breakfast was very good."

"Perfect"

"it is a very Morden well designed hotel in a small town of Valpaços...big spacious rooms with a great view.. The hotel has a small SPA at a small extra fee"

"Room clean but would benefit from a bathroom update. Commented on noise because election rally went on till late across road from hotel both nights of our stay. Realise we were just unlucky to have this. Staff friendly and also knowledgeable about Port and where to buy it cheaply. Would love to come back overall. "

"My husband and I booked two rooms so we could each take calls and work in the evenings. When we arrived, the restaurant had no electricity, so only salad was available. We’d just cycled 90km, so that was disappointing but understandable. Unfortunately, things went downhill from there. Not long after checking in, the Wi-Fi stopped working (and stayed down for the rest of our stay), and the power outage that had affected only the restaurant spread to the entire hotel. Electricity was out for most of the night — about 90% of our stay — leaving us unable to work as planned. We had to use our phones as hotspots (costly since we don’t have a global data plan) and sit in the dark with limited laptop battery. We checked with reception several times but received no communication or updates. When we checked out, no one asked how our stay was, and there was no apology or acknowledgment of the situation. Hotels.com also reached out on our behalf, but the hotel declined to offer any compensation or even a note of apology. For a property that advertises itself as five stars, this was extremely disappointing. Power issues can happen, but how a hotel handles them makes all the difference — and the complete lack of communication or customer care here was unacceptable. Would not recommend."

"Unfortunately natural water fountains were closed. Working only on weekends this time of year "