Santa Rosa Hotels

"SM mall"

"mosquitos inside the room"

"The pool was lovely, the air conditioning wasn’t working well. The beds had comforters on them but it was 90+ degrees with faulty air conditioning. The hallways were noisy with other guests. The staff was kind, helpful and attentive."

"Friendly staff. Hotel us very clean. Breakfast is very good. "

"The room is so dirty, the pool is so disgusting. The environment is so dirty 👎👎👎👎"

"Staff is good. Overall not too bad "

"Do not stay at this property. The photos are outdated and very misleading. Upon arrival, the building looked abandoned and unsettling. The room we were initially assigned was not safe or suitable for sleeping—there were many mosquitoes, and the bathroom was unsanitary. We requested a room transfer and were asked to pay additional money. Even after transferring, the new room still had mosquitoes. Both my child and I ended up with numerous mosquito bites. The staff also required a deposit to receive the room key, but this deposit was never returned at checkout. The staff claimed there was a PHP 400 rate difference but did not provide any receipt. We were two adults and one child, yet we were only provided with one old towel and a blanket that was extremely thin and almost torn. The lack of basic amenities was unacceptable. Because the booking was non-refundable and we had nowhere else to go at the time, we had no choice but to stay. The experience was extremely stressful and unpleasant for my family. Additionally, the property is located near a main road, and traffic noise can be clearly heard inside the room. This was a terrible experience overall, and I strongly believe this property should not be listed on your booking platform. "

"Room id okay and staff was corteous. We arrived 15 minutes early to check-in and was told yo pay extra as per management."

"Spacious but with lots of mosquitos inside"