Santana dos Montes Hotels

"So much disappointment to sum it up. I came in upgraded my room for a bigger bed. In the room the floors were not level, the water took 20 min to heat up, not including the low pressure my toilet clogged on day one by day four couldn’t take it anymore and after excessively complaining they changed rooms when all I asked for was a maintenance person (none on site??!! ). New room was worse then the old but they said they would not charge the upgrade fee which they lied. They did charge me but cut $80 off price of total stay. All I needed was a plunger, not available but the market around the corner had one for 7$. New room had uneven floors and was located facing Main Street. Also on fourth floor of hotel. Top floor windows were single pane and might have well not been there. All the street noise came right into the room all day night long. There were spots In the walls / window area where you can see right though to the street. Meaning I can spit onto the street from the room through the floor. I can see clearly to the floor below as well. The roof. Made of tin was so annoying noisy when it rained unbearable. I did not sleep one night In the new room since getting it. But I was too scared to keep complaining because they literally did nothing to help. The bathroom bidet was leaking so bad it was flooding the. Bathroom. I had to turn It off from the valve instead of the handle because it wouldn’t stop. I have photos of all the lunacy. On the last day construction. "

"O lugar é lindo, cercado de natureza e biodiversidade. A pousada é muito bonita e confortável, tudo de primeira qualidade. Café da manhã delicioso e muito variado. Atendimento excelente. Voltaremos."