Santander Hotels

"Staff did not say hello or welcome us politely upon arrival, but did let us check in about 20 minutes early. Later in the day, we returned to the "shack", and noticed there was no hand soap in the bathroom, we asked for the WiFi password, and asked for the remote control to the television. We were then given some confusing excuse that the TV did not work due to compilcations due to the COVID lock down (which as we all know happened about 3 years ago at this point). The story about the unavailability of the TV became the sticking point in the minds of the couple running the hostel. When we tried to reassure the woman that we were disapointed about the TV, but were willing to go without, for some inexplicable reason she pressed the issue and began asking for forgiveness and walked away, only to come back to our room two more times, knocking heavily, insisting on speaking with us on the issue again! My wife asked her to stop disturbing us which she seemed reluctant to do. Finally, my wife felt uneasy after our interaction with the woman and insisted we find another hotel due to the uprofessional behaviour of the couple running the place and the unavailability of hostel staff. I regret leaving this negative review, but honestly do not understand why our experience is so different compared to other reviews here. The husband told me, that if we were not happy, to go ahead and complain to Expedia. I cannot recommend this place. Avoid at all costs, not worth the price or convenience."

"Excellent hotel. From the nice smelling diffuser in the room to the tablet you can use for guest services. Four different eateries, an open air lounge and bar, nice courtyard, free shuttle to the airport and a great breakfast menu. Definitely will stay here again. "

"There is NO airport shuttle at this resort. You're on your own getting there from Dumaguete. Fortunately, it is only a two minute walk from the fast craft port to the hotel. Also, they do not accept credit cards at this hotel. Cash only. Important to know, as there are not many restaurants nearby, other than the one on the property. Enjoyed the stay and open air dining. Nice staff. There is even a scooter rental place nearby."

"Wouldn’t recommend this hotel to my worst enemy "

"The Lighthouse theme was well executed throughout the property; very charming. The room was always cleaned and in a timely manner. Staff were very friendly and welcoming. The room was very spacious and clean. The in-house restaurant was alright but there are alot of outside choices available nearby. The pool was ok but quite small and in need of updating but was still refreshing."

"Friendly staff , great owner ! Beach view ! Very relaxing area "

"Beautiful place excellent staff very clean everyone there was very welcoming and very attentive"

"The staff struggled to find my reservation then told me our room was occupied and we need to pick a different room. rooms were not ready during their check in time. we found cockroaches and large spiders in the room when we finally got in. we left immediately. "

"Susadas was very nice place to stay. Met all our needs..the view is beautiful also."