Castanheira de Pêra Hotel Guide - Santo António da Neve hotels in Castanheira de Pêra, Portugal.

"Such an amazing hotel. The room was decorated beautifully and the bathroom looks like a library was real book titles. The bed was super comfortable, and the location could not have been more perfect. The staff at the front, Helena was super helpful with navigating public transit when we were confused and would absolutely stay at this hotel again and again given the opportunity."

"We stayed at Quinta das Lágrimas via Hotels.com Rewards and the experience was appalling. We felt discriminated against for using rewards from the start. Despite paying an extra fee for our children, the hotel provided no extra bed or towels for them. My 4-year-old was forced to sleep in our bed, and basic amenities were denied. The room was far below 5-star standards: stains on the ceiling, damaged wood walls, and an ancient, poor-quality baby cot. On the second day, the hotel intentionally deactivated our room key, forcing us to walk across the property with our family. Staff condescendingly suggested the door "allegedly" (alegadamente) wouldn't open because of us, but management later admitted they restricted access just to scan our daughters' IDs—a request they could have made at any other time. This happened on my wife’s birthday, making the stay extremely uncomfortable. I have filed two official complaints in the "Livro de Reclamações" regarding the lack of service and illegal ID handling. As a loyal Hotels.com member for years, I am disgusted by this treatment. Avoid this property if you expect professional service and respect for families. "

"I booked this room for a friend whose husband was taken ill in the local hospital. The staff were incredibly supportive and understanding of her situation, taking great care of her in her hour of need."

"The hotel was clean. Rooftop fun. Breakfast good, Great location "

"Good big room, right in the centre of coimbra. Nice and easy "

"Clean property friendly staff lovely room"

"Good variety at breakfast including churos and chocolate."

"Rooms was cold. Breakfast girl was mean because I asked “ is it sourdough bread?” She looked at me weird and bad attitude. I don’t know why. The guy was working breakfast bar was nice and kind."

"The property was large for the suite that we booked. Unfortunately there is a bar not too far from this hotel that kept patrons pretty loud until late in the evening drinking and shouting on the street while trying to sleep. Overall the hotel was in a great location to the university of Coimbra and uphill from the downtown city center."