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Reviews of Acuarium Suite Resort

2.5 out of 5
Acuarium Suite Resort
Ensanche Isabelita, Calle 11, #5, Santo Domingo Este, Santo Domingo

Reviews

6.8
Rating 10 - Excellent. 86 out of 303 reviews" "
Rating 8 - Good. 67 out of 303 reviews" "
Rating 6 - Okay. 58 out of 303 reviews" "
Rating 4 - Poor. 37 out of 303 reviews" "
Rating 2 - Terrible. 55 out of 303 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

dulce

Disliked: Cleanliness, property conditions & facilities
Ese hotel Es viejo y está muy descuidado las camas son incómodas es horrible
Stayed 1 night in Apr 2024

10/10 Excellent

MIchael, Douglasville

Liked: Cleanliness, property conditions & facilities
Food really good bar was really fun
Stayed 2 nights in Feb 2024

4/10 Poor

Maria

Liked: Cleanliness
Disliked: Amenities
This hotel may be no good for those not Spanish speakers. Staff don’t speak English and even did not know the meaning of the word “tour” when asking about it. Very noisy restaurant with music to the highest volume, poor transportation available with a recommended risky taxi with no seat belt, no lights in a very poor driving environment. I changed rooms 3 times in 4 days due to no electricity, pool internet reception. Limited breakfast buffet, confused dinner order. Other than that, the patio and the pool area were excellent.
Stayed 5 nights in Feb 2024

8/10 Good

MAIRENI

Stayed 7 nights in Feb 2024

10/10 Excellent

MIchael, Douglasville

Liked: Cleanliness, amenities, property conditions & facilities
Really cool people
Stayed 3 nights in Feb 2024

2/10 Terrible

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
Not a resort
Stayed 2 nights in Feb 2024

8/10 Good

Neftali

Liked: Cleanliness
Stayed 1 night in Jan 2024

2/10 Terrible

sanaz

Business traveller
Disliked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Sergio

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024

2/10 Terrible

Nick

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2024

6/10 Okay

Carlos

Travelled with family
Liked: Amenities
Este es un buen hotel, ubicado convenientemente, el staff es amable y atento, los desayunos están bien, el área de la piscina es muy agradable, y tiene estacionamiento. Pero, el mantenimiento deja mucho que desear. Recomiendo ponerle cariño y atención al mantenimiento de la propiedad: reemplazar lo que se rompa, y asegurarse que los muebles y la planta física se mantengan en buenas condiciones.
Stayed 2 nights in Dec 2023

6/10 Okay

Quenia

Travelled with family
Stayed 3 nights in Nov 2023

4/10 Poor

Juan Carlos

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Need repairs in suits and also breakfast..
Stayed 2 nights in Nov 2023

8/10 Good

luz

Travelled with partner
Liked: Cleanliness, amenities
the pool is very good
Stayed 4 nights in Oct 2023

8/10 Good

Sofia

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
Very noisy.
Stayed 2 nights in Oct 2023

8/10 Good

Scott

Liked: Cleanliness, property conditions & facilities
I liked that room was kept up nice, nights were morderate with noise, great pool, good location for me to take morning walks. I did not like that the person I came to see had to leave her id at the desk when she came to see me and that they put a time limit on her stay to see me when it got around 9, the bed is far too hard and far too little blankets on the bed. And like many others have said, WIFI is not good.
Stayed 6 nights in Sep 2023

8/10 Good

Jayven

Travelled with family
It was pretty good
Stayed 4 nights in Sep 2023
Response from Betty on 2 Oct 2023
Thank you very much for taking your time to evaluate us, it is a great joy for us to know that you have enjoyed your stay with us.

4/10 Poor

Mark

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Just not what it seemed , just over all in the rooms are horrible but the pool area Is the cleanest area . Oh and WI-FI sucks
Stayed 4 nights in Sep 2023
Response from Betty on 2 Oct 2023
First of all, I want to thank you for taking your time to post your comments. We strive to provide an exceptional guest experience, and clearly we fell short in this case. We apologize for the inconvenience. In passing, I tell you that we are renovating our rooms and that we currently have better internet.

4/10 Poor

Jose

Terrible
Stayed 1 night in Sep 2023
Response from Betty on 2 Oct 2023
Nos esforzamos por ofrecer una experiencia excepcional a los huéspedes. Aunque desconocemos las razones de la puntuacion que nos has dado, agradecemos su tiempo. Si desean cominicarse con nosotros estaremos atentos. Un saludo

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, room comfort
Very good
Stayed 1 night in Sep 2023
Response from Betty on 2 Oct 2023
Thank you very much for taking your time to evaluate us, it is a great joy for us to know that you have enjoyed your stay with us.

4/10 Poor

claudia

Stayed 3 nights in Aug 2023
Response from Betty on 2 Oct 2023
Nos esforzamos por ofrecer una experiencia excepcional a los huéspedes. Aunque desconocemos las razones de la puntuación que nos has dado, agradecemos su tiempo. Si desean comunicarse con nosotros estaremos atentos. Un saludo

10/10 Excellent

Adriana

Stayed 1 night in Aug 2023
Response from Betty on 2 Oct 2023
Adriana, es un placer saludarte. Muchas gracias por habernos elegido para tu estadía. Esperamos verte pronto por aquí.

4/10 Poor

Maritza

Disliked: Cleanliness, amenities, property conditions & facilities
I work for the Cruise Line , and this Hotel had no internet. It was more out then in ...It was not safe for me. and when you order , food they was out of things on menu.. I would like my money back.
Stayed 4 nights in Aug 2023
Response from Betty on 2 Oct 2023
We are very sorry for the inconvenience.But we must clarify that there was a storm that affected the internet in a part of the hotel. We offered to move her but she didn't want to, she rejected our request to move her to a room with internet. We have no control over natural phenomena. Therefore her comment is not fair.

4/10 Poor

JONATHAN, Bronx

Travelled with family
Disliked: Property conditions & facilities
Loud music playing until late.
Stayed 1 night in Aug 2023
Response from Betty on 2 Oct 2023
Dear Jonathan First of all, I want to thank you for taking the time to post her comments. We strive to provide an exceptional guest experience, and clearly we fell short in this case. We apologize for the inconvenience. If you give us another chance, I recommend the garden area which is quite beautiful and quiet.

8/10 Good

Teshaune

Travelled with family
Liked: Amenities, property conditions & facilities
The price was worth it and a littke more .
Stayed 2 nights in Jul 2023
Response from Betty on 2 Aug 2023
Thank you very much for choosing us for your stay and above all for taking your time to give us your score. We are glad that you enjoyed your experience with us and we hope to see you back soon.All the best

2/10 Terrible

Jessica

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel desperately needs a upgrade, it has potential as it’s close to the airport but omg the amenities need a complete revamp.. my 7 year old would not eat anything there because everything looked dirty.. the spoons were rusted and the pots are way pass old..the taxi available drove like a maniac we had to pray every trip and he did not know where to go. Overall the only good experience is that the front staff and security were very nice people..
Stayed 4 nights in Jul 2023

4/10 Poor

ELVIS

Disliked: Cleanliness, amenities, property conditions & facilities
Limited wifi only to commun areas
Stayed 2 nights in Jun 2023
Response from Betty on 2 Aug 2023
Thank you very much for taking your time to give us your score. We are very sorry that you did not have a good experience with the internet. We have worked with the potentialization of our internet and at this moment it has an excellent signal.Kind regards

8/10 Good

MARISOL

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Buenas atenciones. gracias!
Stayed 3 nights in Apr 2023

2/10 Terrible

Cesar

Disliked: Amenities, property conditions & facilities
They played loud music until about 9pm, I had an early flight the next morning and wasn't able to get any sleep.
Stayed 1 night in Apr 2023

6/10 Okay

Alicia

Liked: Property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Aug 2022

2/10 Terrible

Delphine

Stayed 2 nights in Jul 2022

10/10 Excellent

Weelgens

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2022

2/10 Terrible

Gamira

Disliked: Cleanliness
Stayed 4 nights in Mar 2022

10/10 Excellent

Willy elie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The people was very nice. And I feel liked safe there
Stayed 10 nights in Jan 2022

10/10 Excellent

Christopher, Jersey city

Stayed 2 nights in Jan 2022

2/10 Terrible

archill

Business traveller
Liked: Cleanliness, room comfort
the front desk person have a lot of problems to locate the reference number of hotel.com in their computer not properly trained don.t know their computer system well
Stayed 1 night in Jan 2022

8/10 Good

troy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location and price good for convenient.
Stayed 3 nights in Dec 2021

10/10 Excellent

Wendell R.

Liked: Amenities, property conditions & facilities
Clean and spacious property
Stayed 9 nights in Dec 2021

2/10 Terrible

Digna

Stayed 2 nights in Dec 2021

2/10 Terrible

hector

Travelled with partner
Disliked: Amenities, property conditions & facilities
There was no internet inside the room and the t.v cable was not working.
Stayed 14 nights in Nov 2021
Response from Hotel Acuarium on 12 Dec 2021
Buenas tardes!! Pedimos disculpas por los inconvenientes imprevistos. Es bueno que sepas que ya los mismos han sido solucionados.

10/10 Excellent

Sheree Norma

Travelled with partner
Liked: Amenities, property conditions & facilities
I like everything about this hotel
Stayed 3 nights in Nov 2021
Response from Hotel Acuarium on 12 Dec 2021
Le esperamos prontos.🤗

2/10 Terrible

JESUS

Stayed 5 nights in Oct 2021

6/10 Okay

Jonard

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2021

8/10 Good

JACQUES

Liked: Cleanliness, property conditions & facilities
Everything aas great except the food shouldn't be the everyday
Stayed 2 nights in Sep 2021
Response from Hotel Acuarium on 26 Nov 2021
Gracias por comentar, lo tomaremos en cuenta.

2/10 Terrible

yesenia

Disliked: Cleanliness, amenities, property conditions & facilities
Music too loud, all day and night.
Stayed 10 nights in Aug 2021

8/10 Good

JESUS

Stayed 7 nights in Jul 2021

4/10 Poor

edwin

Stayed 4 nights in Aug 2021

6/10 Okay

yann

Travelled with family
Liked: Cleanliness
1 night in Santo Domingo
Not well maintained. No available wifi
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The resort is nice outside but the rooms are horrible. Towels were dirty with stains, the floors were dirty, ac wasn’t working so we had to change rooms, toilets were dirty, surface was very dusty.
Stayed 3 nights in Jul 2021