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Reviews of Hotel Blue Malecón

3 out of 5
Hotel Blue Malecón
1 Calle Cambronal, Santo Domingo, Distrito Nacional

Reviews

7.6

Good

Rating 10 - Excellent. 20 out of 39 reviews" "
Rating 8 - Good. 5 out of 39 reviews" "
Rating 6 - Okay. 5 out of 39 reviews" "
Rating 4 - Poor. 4 out of 39 reviews" "
Rating 2 - Terrible. 5 out of 39 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Walter, houston

Travelled with group
Customer service oriented!
Stayed 1 night in Mar 2024
Response from Richard Mateo. on 3 Apr 2024
Hola Sr Walter.Nos alegra mucho saber que la estancia con nosotros fue de su agrado. Deseamos recirle nuevamente. Un saludo. Richard Mateo.

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service
Great location on the Malecon. We had a nice room with a balcony and ocean view. But the main stand out point was the staff. All 3 gentlemen at the front desk were outstanding. Very responsive, polite and knowledge. We will be back
Stayed 3 nights in Dec 2023

8/10 Good

Lawrence

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Richard Mateo on 14 Dec 2023
Hola Lawrence.Muchas gracias por haberse alojado con nosotros. Le deseamos que pase una feliz Navidad y un Próspero Año Nuevo. Estaremos encantados de recirle nuevamente.

4/10 Poor

Jenny

Stayed 4 nights in Nov 2023

2/10 Terrible

Eliany

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place should not be on Expedia! Horrible experience, staff rude and stubborn. Also the place is not safe at alll. Additionally the bedsheets are not clean, the manager came and sprayed some fragrance just to help out with the smell as apparently rained that day, Toilet paper was wet and he refuses to change it, Please do yourself a favour, and don’t book this hotel!!!!
Stayed 1 night in Nov 2023
Response from Richard Mateo on 18 Nov 2023
Saludos Eliany.Le habla Richard Mateo.Como responsable del hotel, siento mucho que la estancia en el alojamiento, no haya sido de su agrado.Me reuniré con el personal para que esto no vuelva a pasar.Sobre lo que dice de la seguridad de la zona... Estamos en pleno centro del Malecón de Santo Domingo y es una de las zonas más segura del país.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager and staff were great and helpful.
Stayed 2 nights in Nov 2023
Response from Staff Blue Malecón. on 17 Nov 2023
Hello Sr José.Thank you very much for your comment.We are very happy to know that you enjoyed your stay.We hope to see you again soon.

10/10 Excellent

Jorge luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Bm Staff on 7 Nov 2023
Buenas tardes Felices de Saber de el Agrado de la Estancia BM Staff

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities
It was ok. An upgrade will be needed in the near future but overall it is good .I was treated with respect and they were attentive. That's all I can ask for
Stayed 1 night in Oct 2023
Response from Richard Mateo on 21 Oct 2023
Hola Sr Jarry.Muchas gracias por su puntuación.Nos alegra mucho saber que la estancia, en el hotel, fue de su agrado.Procedemos a tomar nota de su sugerencia para seguir mejorando.Un saludo y le deseamos que todo le vaya bien.

2/10 Terrible

SHASHI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never shall stay again in this hotel full of mosquitoes dirt dust disorder rooms very small uncomfortable bathroom too smalll and dirty
Stayed 1 night in Oct 2023
Response from BM on 14 Oct 2023
Hola Sr.Sentimos mucho que la estancia en nuestro alojamiento no haya sido de su agrado.De habernos dicho que la habitación le parecía pequeña le hubiéramos dado la opción de anular. La habitación que le dimos era la única que había disponible.Sobre lo demás, informaremos al personal de mantenimiento para que procedan a inspeccionar y darle mantenimiento a la habitación.Un saludo.

6/10 Okay

Jose Fredy

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Tiene mucho que mejorar
Las fotos son otra cosa en la realidad, no hay shampo, una sola barrita de jabon para 3 dias, el olor a humedo es insoportable, la ropa de cama en 3 dias nunca fue cambiada, sientes que hay animales en la cama y se te pasan a la piel, el papel de baño es tan delgado que no lo puedes tocar, me hicieron un cargo adicional al ingresar supuestamente por el cambio de dolar, el internet fallaba, no hubo luz un un dia que regresé durante 2 horas, los amigos de la recepción creo que hacen un buen trabajo educados y muy atentos,
Stayed 3 nights in Sep 2023
Response from Staff Blue Malecon. on 21 Sept 2023
Hola José.Sentimos mucho los inconvenientes que nos informa que ha tenido durante su estancia.Nos reuniremos con el personal de limpieza para ver que pasó ya que, en nuestro alojamiento, el servicio de limpieza se le ofrece al cliente todos los días.Le pedimos disculpas por lo sucedido con la interrupción de la energía. Coincidió el mantenimiento de nuestro generador eléctrico con una avería de la energía que nos brinda la empresa suministradora.Pasamos nota a nuestro personal de mantenimiento para que revise, todos los puntos, que nos ha enumerado.Un saludo.

6/10 Okay

Edelyn

Liked: Cleanliness, staff & service, property conditions & facilities
On the Expedia app it states that breakfast is included, but it's not true.
Stayed 1 night in Sep 2023
Response from Staff BM. on 16 Sept 2023
Hola Edelyn.Tomamos nota de su comentario y le pedimos disculpa porque pensábamos que su reserva era sin desayuno.Staff BM.

10/10 Excellent

Jannette

Liked: Cleanliness, staff & service, property conditions & facilities
It was very quiet, internet, YouTube, space to exercise in the room.
Stayed 6 nights in Aug 2023
Response from Staff Blue Malecon. on 5 Sept 2023
Hello Jannette.Todo el Staff del Hotel Blue Malecón le damos las gracias por haberse alojado con nosotros.Nos causa mucha alegría saber que la estancia ha sido de su agrado.Un fuerte abrazo.Staff Blue Malecon.

10/10 Excellent

manuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amabilidad, y servicio
Muy bonito lugar, excelente atencion
Stayed 4 nights in Aug 2023
Response from Staff Hotel Blue Malecon. on 20 Aug 2023
Hola Manuel.A todo el Staff del Hotel Blue Malecón nos alegra saber que la estancia fue de su agrado.Esperamos recibirle pronto nuevamente.Un fuerte abrazo.Staff Hotel Blue Malecon.

10/10 Excellent

Calvin-Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Jul 2023
Response from Staff BM on 16 Sept 2023
Hola Sr. Calvin-Karl.Gracias por su comentario.Nos alegra saber que disfrutó de su estancia con nosotros.Deseamos volver a verle pronto.Staff Blue Malecón Hotel

10/10 Excellent

Victor, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Staff Blue Malecón. on 24 Jun 2023
Hola Víctor.A todo el Staff del Hotel Blue Malecón nos alegra saber que su estancia fue de su agrado.Deseamos volver a recibirle pronto.Staff Blue Malecón.

10/10 Excellent

olivier

Stayed 1 night in Jun 2023
Response from Bm Staff and Sub Gender Manager on 29 Jun 2023
Thanks a lot for your Special Review we hope to see you soon for the next Trip

8/10 Good

jean pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2023
Response from RMS on 1 Jun 2023
Buenas tardes Jean Pierre.Muchas gracias por tomar un poco de su tiempo para valorar su estancia en el Hotel Blue Malecón.Tomamos notas de todos los comentarios para seguir mejorando.Deseamos tenerle pronto alojado con nosotros.Un saludo.Richard Mateo.

6/10 Okay

MArcial

Disliked: Staff & service, property conditions & facilities
The room was filthy and tobacco smelled very small place
Stayed 1 night in May 2023

4/10 Poor

MArcial

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Room was filthy tobacco smelled
Stayed 1 night in May 2023
Response from Richard on 30 May 2023
Hola Marcial.Gracias por su comentario.Procederemos a informar al personal de limpieza para que no vuelva a pasar.Richard M.

10/10 Excellent

Richard

Stayed 2 nights in May 2023
Response from Blue Malecón on 30 May 2023
Buenas tardes Richard.Nos es grato saber que su estancia en el Hotel Blue Malecón fue de su agrado.Estaremos encantados de recirle nuevamente. Un saludo.Richard Mateo.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
the Hotel was perfect for what I needed
Stayed 2 nights in Apr 2023
Response from Richard Mateo on 28 Apr 2023
Hello.Muchas gracias por su comentario.Nos causa mucha alegría saber que la estancia fue de su agrado.Estaremos encantados de recirle nuevamente.Un fuerte abrazo.Staff Blue Malecón.

2/10 Terrible

Arlena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in an unsafe area. The rooms are nothing like the photos. They are scammers. I changed hotel immediately without sleeping a night. I was sent an email that i would be refunded. Still no refund a month later. Very disappointed
Response from Hotel on 9 Dec 2022
Buenas tardes.Las fotos que están en la plataforma son fotos reales de las habitaciones del hotel.Sobre la inseguridad de la zona, a la que usted se refiere, nunca le ha pasado nada a ninguno de los muchos clientes que hemos tenido.Sobre el reembolso de la habitación que reservó, nos pondremos en contacto con la plataforma para ver la política de cancelación de esa reserva.

4/10 Poor

alexis

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
no private parking de batroon to esmall no cable tv
Stayed 1 night in Sep 2022
Response from Hotel Blue Malecón on 7 Oct 2022
Saludos Alexis.Sentimos mucho que durante su estancia el cable de la tv estaba averiado, por lar culpa de la compañía que no lo suministra ) pero ya lo solucionaron.Esperamos que si vuelve, en otra ocasión, su experiencia sea mejor.Blue Malecón.

10/10 Excellent

Crileidy, Richmond Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The host is very attentive and helpful.
Stayed 3 nights in Apr 2022
Response from BMAssistance on 25 May 2022
Thanks Ana BM Staff

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing one-night stay with little sleep
Overrated on this platform and overpriced compared to alternatives. - Nosiy, not very clean, no windows + well located
Stayed 1 night in Jan 2022
Response from BMAssistance on 7 Jan 2022
Lamentamos los inconvenientes de sus estadia BM Staff

10/10 Excellent

Emalie

Liked: Cleanliness, staff & service, property conditions & facilities
What can I say, it was NICE, COSY...Enea, did an awesome job in assisting with ground transportation and getting around! The facility is fairly New, the bathrooms may not be suitable for Larger Persons...unfortunately they are very small ..but workable! OVERALL A GOOD EXPERIENCE! There is an Quai and ocean accross from the buiding where you can sit and relax and get fresh air! There is also a fun park of rides and cotton candy, where you have access to other eatables and drinks This park is only a few feet away from the hotel..the location is ideal!
Stayed 3 nights in Dec 2021
Response from BMAssistance on 11 Dec 2021
Thanks a lot for Your Good Vibes Mrs.Emalie BM Staff.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel to stay at during your time in Santo Domingo. The manager will go out of his way to make sure you are happy and comfortable. The price is also reasonable. The rooms are very clean and the area is safe. I highly recommend it and I will stay here again.
Stayed 28 nights in Sep 2021
Response from BMAssistance on 10 Nov 2021
Thanks a lot for your Review Sir Enea Bucosse AMng.Blue Malecon Hotel

2/10 Terrible

Luis

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
First they gave me a room where there was no where to put my clothes and I had to put the clothes on the floor the pipe a very bad smell came out in the bathroom and I went to the room there was also a problem with the water endorsement on one occasion I had to leave for the street without bathing because there was no water there was supposedly a problem with the water pump and on another occasion there was no hot water.
Stayed 3 nights in Oct 2021
Response from BMAssistance on 15 Oct 2021
From de BMStaff we Are really Sorry for a problem with Public Water and consecuencies with Electric Pump.We coming from one week of Rainy Storm during 6 Days a lot of Rain Time and Wind.Y hope in another Best Sunshine Time and Relax Moments in a Malecon view.BMAssistant.Thanks a lot and Really Sorry.

8/10 Good

JEAN-VIANNEY GERALD

Liked: Cleanliness
Its location.
Stayed 3 nights in Oct 2021
Response from BMAssistance on 13 Oct 2021
Gracias Por Sus Preferencia esperamos verla Pronto

10/10 Excellent

Cristiandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y empatía por parte del recepcionista
Stayed 1 night in Oct 2021
Response from BMAssistance on 4 Oct 2021
Mil Gracias por Vos Amabilidad esperamos verlos Pronto BMStaff

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel Service! The Manager will do everything in his power to help you the Guest. The location is great also if you like to be close to the Malecon beach is only 1 minute walk away. I highly recommend this place. Great service & a great price.
Stayed 2 nights in Sep 2021
Response from BMAssistance on 2 Oct 2021
Thanks a lot BMStaff

8/10 Good

Miguel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The host was complaining about the offers Expedia shows ( breakfast incluide for $25 per night)he said is losing money.The second day i didn' took breakfast and leave the property early( he tried to tell me that breakfast is gonna be between 8am to 10 am because he went to the bed very late and is almost imposible for him serve bk at 7am,
Stayed 2 nights in Sep 2021
Response from BMAssistance on 14 Sept 2021
I very much Apologize for the inconvenience that ocurred to the breackfast time 8.00 am 10.00 am Hotel Policy (Reorganization Night Service and takeout restaurant staff change for breackfast service and cleaning Areas Breack ) and sorry for inconvenience of misunderstanding.We will be attentive to your advice and thank you for kidness and Courtesy.The Activity is Recent and in a Constant Evolution we Will Be at the order for Givivng us Excellent Service.Thank you Very Much again.We hope to see you again to fill your Aspects.Nice to Meet you.BM Staff.

10/10 Excellent

Ewing

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien excepto por el baño que era demasiado pequeño (mas pequeño que los de los cruceros sin ventana)
Stayed 2 nights in Apr 2023
Response from Staff Hotel Blue Malecon. on 19 Apr 2023
Saludos Sr.Nos alegra mucho saber que la estancia fue de su agrado.Deseamos volver a recibirle pronto.

6/10 Okay

Luis

Travelled with group
Disliked: Staff & service, property conditions & facilities
Buena ubicación, pero es pequeño y tiene mala atencion al cliente.
Stayed 1 night in Jan 2023
Response from BM on 6 Jan 2023
Hola Luis.Gracias por tu comentario.Tomamos nota para buscar soluciones y seguir mejorando.Richard Mateo

2/10 Terrible

Luis

Travelled with partner
Disliked: Staff & service, amenities
Es lamentable que no haya tenido disponibilidad de habitación, incluso después de haber confirmado la reserva.
Stayed 1 night in Oct 2022
Response from BM on 25 Oct 2022
Le pedimos 1.000 disculpas, Luis.Una persona no pudo dejar la habitación por un percance de salud y, es por ese motivo que nos quedamos sin esa habitación que teníamos reservada para usted.Lo único que pudimos hacer fue alojarlo en otro hotel.1.000 disculpas nuevamente.

8/10 Good

Amauris

Stayed 2 nights in Aug 2022
Response from A on 2 Sept 2022
Hola Amauris.Muchas gracias por su puntuación. Esperamos volver a verle pronto en nuestro alojamiento.Hotel Blue Malecón

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Aceptable
El personal muy amable y apreciamos mucho el agua en la habitación. El desayuno, buenísimo. El único inconveniente que le encontramos fue la limpieza y la falta de presión del agua en el baño.
Stayed 1 night in Aug 2022
Response from Carla on 13 Aug 2022
Hola. Muchas gracias por haberse hospedo en nuestro alojamiento. Tomamos nota sobre su comentario, para seguir mejorando, y deseamos verle de nuevo muy pronto. Hotel Blue Malecon.

10/10 Excellent

Leoncio

Liked: Cleanliness, staff & service, property conditions & facilities
Ex
Stayed 1 night in Sep 2021
Response from BMAssistance on 30 Sept 2021
Muchisimas Gracias Sñr para estar con nosotros BMStaff