Twin Room

Reviews of Novus Plaza Hodelpa

3.5 out of 5
Novus Plaza Hodelpa
Calle El Conde, Esquina Hostos, Zona Colonial, Santo Domingo

Reviews

8.0

Very good

Rating 10 - Excellent. 201 out of 471 reviews" "
Rating 8 - Good. 154 out of 471 reviews" "
Rating 6 - Okay. 54 out of 471 reviews" "
Rating 4 - Poor. 29 out of 471 reviews" "
Rating 2 - Terrible. 33 out of 471 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean, so friendly, nice and cool. Best location in La Zona
Stayed 1 night in May 2024
Response from Anyeline Rodriguez on 20 May 2024
Thank you, Brittney, for your review of Hodelpa Novus Plaza. We are thrilled to hear that you found the hotel to be clean, friendly, and in the best location in La Zona. We are committed to providing exceptional service and a comfortable stay for our guests. Your feedback is valuable to us, and we hope to welcome you back soon.

10/10 Excellent

kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to the colonial area in Santo Domingo.
Stayed 1 night in May 2024
Response from Anyeline Rodriguez on 17 May 2024
Thank you for sharing your experience, Kevin. It's great to hear that you enjoyed the convenient location of Hodelpa Novus Plaza in Santo Domingo's colonial area. It's always nice to stay close to the main attractions. Hope you had a wonderful time exploring the city!

10/10 Excellent

Franklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Anyeline Rodriguez on 9 May 2024
Thank you for sharing your feedback, Franklyn! I'm glad to hear that you had an excellent stay at Hodelpa Novus Plaza. Have a wonderful day!

8/10 Good

Ricardo Luis

Stayed 8 nights in Apr 2024
Response from Anyeline Rodriguez on 17 May 2024
Muchas gracias por valorarnos.

4/10 Poor

Erkan

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
First of all I would like to thank to all hotel crew , and front desk agents for made our stay the way nicer and better.They were so kind, they all reserves to work in better hotel and under better hotel management. All I can say about this Hotel management, they need to improve their room conditions and especially toilet and bathroom. ( ASAP!) if they read this comment they could fine what happened during our stay and again Thank you to all hotel crew.
Stayed 3 nights in Apr 2024
Response from Anyeline Rodriguez on 22 Apr 2024
Dear Erkan, thank you for your feedback about your stay at Hodelpa Novus Plaza. We appreciate your kind words about our friendly staff. We will address the issues you mentioned regarding the room conditions and bathroom immediately. Your comments are valuable to us, and we hope to provide you with an improved experience on your next visit. Thank you for choosing our hotel.

2/10 Terrible

enmanuel

Disliked: Cleanliness, staff & service, amenities
Service really bad, smell really bad the areas, no parking, the phone don’t answer at the lobby, food really bad, cold and not variety
Stayed 1 night in Apr 2024
Response from Anyeline Rodriguez on 17 Apr 2024
Hi Enmanuel, we are sorry to hear about your experience at Hodelpa Novus Plaza. Your feedback is important to us and we will address the issues you mentioned to ensure a better service for our future guests. Thank you for bringing this to our attention.

6/10 Okay

Americo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
location to historic sites is excellent. A lot of good dining options. Uber rides are cheap and reliable. Comfortable room. The breakfast buffet helps if you are in a hurry but, there are a lot of better and cheaper dining options around the hotel.
Stayed 3 nights in Apr 2024
Response from Anyeline Rodriguez on 12 Apr 2024
Thank you for sharing your experience at Hodelpa Novus Plaza. It's great to hear you found the location convenient and enjoyed the comfortable room. Your feedback on the breakfast buffet and dining options is valuable. If you need any further assistance or recommendations, feel free to ask. Safe travels!

8/10 Good

Liliana

Travelled with group
Good
Stayed 1 night in Apr 2024
Response from Anyeline Rodriguez on 8 Apr 2024
Thank you for sharing your feedback about Hodelpa Novus Plaza hotel! I'm here to assist you with anything you need. I hope you enjoyed your stay at the hotel!

8/10 Good

Tolliver

Travelled with family
Liked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from Anyeline Rodriguez on 25 Mar 2024
¡Qué bueno recibir Su mensaje, señoir Tolliver! ¡Esperamos que haya tenido una excelente experiencia en el Hotel Hodelpa Novus Plaza!

10/10 Excellent

Don

Liked: Cleanliness, staff & service
I had a room facing the interior. Try to avoid this. The window looked straight into another room.
Stayed 1 night in Mar 2024
Response from Anyeline Rodriguez on 6 Mar 2024
We apologize for the inconvenience of your room facing the interior and how it affected your experience. We appreciate your feedback, and we will certainly take your suggestion into account to improve our room allocation in the future. We hope that despite this issue, you were able to enjoy other aspects of your stay. We look forward to the opportunity to welcome you back and provide you with a more satisfying experience in the future!

10/10 Excellent

Andi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Value property, perfect location for the colonial Zone,
Stayed 1 night in Feb 2024
Response from Anyeline Rodriguez on 28 Feb 2024
Thank you for your review, Andi! We appreciate your comments about the value of the property and its ideal location in the colonial Zone. We hope to welcome you back to Hodelpa Novus Plaza soon!

8/10 Good

Glenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was very good and made you feel at home.
Stayed 14 nights in Feb 2024
Response from Anyeline Rodriguez on 26 Feb 2024
Thank you, Glenda, for sharing your feedback on your stay at Hodelpa Novus Plaza. We are glad to hear that you found the service to be very good and welcoming, making you feel at home. We hope to welcome you back soon!

10/10 Excellent

NIGEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reservation was confusing as I thought that breakfast was included only to find out that it was not. Expedia need to make it more easy and clear when the customer is booking online.
Stayed 1 night in Feb 2024
Response from Anyeline Rodriguez on 21 Feb 2024
Thank you for your visit and suggestions.

8/10 Good

Anuradha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, and the street on which this hotel is very busy, so I felt safe at night. The only negative is sometimes you hear music as cars go by, but it quietens down pretty well. The staff was very friendly, and everything was clean. But the location is the best!!!
Stayed 3 nights in Feb 2024
Response from Anyeline Rodriguez on 20 Feb 2024
I appreciate your review, Anuradha! We are pleased to hear that you felt safe thanks to the bustling street and enjoyed the friendly service from our staff at Hodelpa Novus Plaza. It seems like the location is the standout aspect of the hotel for you.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Anyeline Rodriguez on 20 Feb 2024
Muchas gracias por visitarnos

2/10 Terrible

Lamont, New York

Stayed 3 nights in Feb 2024
Response from Anyeline Rodriguez on 25 Mar 2024
Muchas gracias por visitarnos.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com is a horrible company and service
I had accidentally booked this place, and once I made the mistake (within 10 min)--I had tried to cancel...and they wouldn't let me. So I'll never stay at this place, and I'm about to stop using THIS Hotel.com app
Stayed 1 night in Feb 2024
Response from Anyeline Rodriguez on 20 Feb 2024
Dear Sir,Thank you very much for visiting Novus Plaza. We are deeply sorry to hear about your experience with your reservation. It is crucial to thoroughly review the booking and cancellation policies before confirming a reservation. We greatly appreciate your feedback, which we will take into account to improve our service. It is important to note that bookings made through external platforms are subject to their own cancellation policies, so unfortunately, we cannot intervene directly in those cases. However, we are here to assist in any way we can and offer support within our capabilities. Thank you for sharing your experience with us.Warm regards,Anyeline Rodriguez,Digital Marketing Coordinator

6/10 Okay

MONICA A

Liked: Staff & service, property conditions & facilities
Response from Anyeline Rodriguez on 9 Feb 2024
Muchas gracias por valorarnos. Esperamos su pronta visita.

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En el restaurante solo se dice el desayuno. Ningún otro alimento durante el día. Los precios del mercadito en el recibidor, muy caros. Algunas empleadas recepcionistas poco corteses. Descontrol del agua fría y caliente en la ducha. El teléfono no servía. Conforme con la limpieza, el A/C, y condiciones en general de la habitación. Desayuno muy bueno y los empleados en el restaurante muy amables. Magnífica ubicación del hotel y el transporte ofrecido hacia el aeropuerto, con precio razonable.
Stayed 4 nights in Jan 2024
Response from Anyeline Rodriguez on 1 Feb 2024
Estimada señor aRosa,Gracias por compartir su experiencia en el hotel Hodelpa Novus Plaza. Cuánto lamentamos los inconvenientes que haya encontrado durante su estancia. Sin embargo, nos alegra que estuviera satisfecha con la limpieza, el aire acondicionado y las condiciones generales de la habitación. También nos complace que haya disfrutado del desayuno y que los empleados del restaurante fueran amables. Además, apreciamos que destacara la magnífica ubicación del hotel y el transporte ofrecido hacia el aeropuerto a un precio razonable.

6/10 Okay

Antolin

Disliked: Cleanliness
Mediocre
Stayed 14 nights in Dec 2023
Response from Anyeline Rodriguez on 30 Jan 2024
Gracias por compartir su opinión, señor Antolin. Lamentamos que su experiencia en el Hodelpa Novus Plaza no haya sido memorable. Sin embargo, nos alegra saber que recibiste un trato amable durante su estadía. Tomaremos en cuenta sus comentarios para mejorar nuestros servicios.Esperamos recibirle nuevamente en el futuro para brindarle una experiencia excepcional.

10/10 Excellent

Quienton

Stayed 1 night in Jan 2024
Response from Anyeline Rodriguez on 30 Jan 2024
My pleausure!

8/10 Good

calvin d

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Anyeline Rodriguez on 22 Dec 2023
Muchas gracias por su valoración.

2/10 Terrible

Dahiangela

Stayed 2 nights in Dec 2023
Response from Anyeline Rodriguez on 7 Dec 2023
Muchas gracias por su valoración.

8/10 Good

GIANNI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regular hotel. Nothing exiting about it.
Stayed 3 nights in Nov 2023
Response from Anyeline Rodriguez on 7 Dec 2023
Dear Gianni,Thank you for your feedback on the Hodelpa Novus Plaza hotel. We appreciate your honest review and apologize if your experience was not as exciting as you had hoped. We value your input and will use it to improve our services. If you have any specific suggestions, please feel free to share them with us.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Warm regards,Anyeline RodriguezDigital Marketing CoordinatorHodelpa Novus Plaza Hotel

8/10 Good

ANTONIO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. A little run down. Lobby furniture needs an update.
Stayed 2 nights in Nov 2023
Response from Anyeline Rodriguez on 28 Nov 2023
Thank you, Mr. Antonio, for your review of Hodelpa Novus Plaza.We appreciate your feedback. We understand that the hotel's location is excellent, but we apologize for any inconveniences caused.We will take your comments into account for future improvements.With pleasure, Anyeline Rodriguez, Digital Marketing Coordinator.

2/10 Terrible

nisan t

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the accommodations, their was noises coming from one of the vents in the room. When i asked if they could fix the problem they said no. I could either sleep with the noise or occupy a flooded room. This hotel should no care in accommodating me as a guest. I was very unhappy with the stay. Wish you a better experience.
Stayed 3 nights in Nov 2023
Response from Anyeline Rodriguez on 23 Nov 2023
Thank you for your review, Nisan T. We apologize for the inconveniences you experienced at Hodelpa Novus Plaza. We appreciate your feedback and will work to address the noise issue in the room. We strive to provide great service and a comfortable stay for all our guests, and we apologize for falling short in your case. We hope you'll give us another chance in the future for a better experience.

6/10 Okay

Deyanira

Liked: Cleanliness, staff & service
The location is great but they do not have any parking. Also, the tv and the small refrigerator were not working. The staff was great.
Stayed 4 nights in Oct 2023
Response from Anyeline Rodriguez on 18 Oct 2023
Thank you for your feedback, Mrs. Deyanira. We appreciate your visit to Novus Plaza Hodelpa.We deeply regret the inconveniences you experienced during your stay. We value your positive comments about our staff.We will make sure to address these issues to enhance the overall guest experience. Thank you for choosing Hodelpa Novus Plaza. We look forward to welcoming you in the future. Sincerely,Anyeline Rodriguez, Digital Marketing Coordinator.

10/10 Excellent

Eliezel, Bronx

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for walking around great food
Stayed 8 nights in Oct 2023
Response from Anyeline Rodriguez on 18 Oct 2023
Thank you Eliezel for your review of Hodelpa Novus Plaza. We're glad to hear that you enjoyed the great location for walking around and the great food at our hotel.We strive to provide a friendly and accommodating experience for our guests, so we're happy to see that reflected in your review. We hope to welcome you back again soon!

2/10 Terrible

TINO

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Convenient
Stayed 3 nights in Sep 2023
Response from Anyeline Rodriguez on 27 Sept 2023
Thank you for your review, Tino! We are glad to hear that you found our hotel convenient. We strive to provide a friendly and accommodating experience for our guests at Hodelpa Novus Plaza. Thank you for choosing to stay with us and we hope to welcome you back in the future.

4/10 Poor

Michael

Disliked: Staff & service
Stayed 3 nights in Sep 2023
Response from Anyeline Rodriguez on 19 Sept 2023
Hello Mr. Michael. We appreciate you choosing to stay at our hotel. If you have any other questions or need assistance, please don't hesitate to let us know. We hope you have had a wonderful stay!

2/10 Terrible

Soeurette

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Anyeline Rodriguez on 19 Sept 2023
Hello Mrs. Soeurette. We appreciate you choosing to stay at our hotel. If you have any other questions or need assistance, please don't hesitate to let us know. We hope you have enjoyed a wonderful stay!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, always enjoy it
Response from Anyeline Rodriguez on 14 Sept 2023
Thank you for your review of Hodelpa Novus Plaza. We are glad to hear that you had a great experience at our property. We strive to provide a friendly and enjoyable stay for all our guests. We look forward to welcoming you back in the future.

10/10 Excellent

Mirfred

Business traveller
Liked: Cleanliness, staff & service
My mom loved the hotel, the staff was very friendly and proffesional, the check in was smooth and the room was good. The only thing was thay the carpets don't smell too good. But good overall, will have it as my go to!
Stayed 1 night in Sep 2023
Response from Anyeline Rodriguez on 12 Sept 2023
Thank you, Mirfred, for your review of Hodelpa Novus Plaza.We're glad to hear that your mom loved the hotel and found the staff to be friendly and professional. We apologize for any inconvenience caused by the carpets not smelling good. Your feedback will be passed on to the relevant team for improvement. We appreciate your overall positive experience and look forward to being your go-to hotel in the future!

6/10 Okay

Jose

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Too many things broken.
The bed metal frame broke up the second day,the sink botton cap was broken and the water take a long time to go down,they told me it will be fix,it never happen.The shower handler was loose,The breaksfast is excelent.
Stayed 2 nights in Sep 2023
Response from Anyeline Rodriguez on 11 Sept 2023
Thank you for your review, Jose. We apologize for the inconveniences you experienced during your stay at Hodelpa Novus Plaza.We appreciate your feedback and want to assure you that we will address the mentioned issues, which is a situation that surprises us. We're glad to hear that you enjoyed the excellent breakfast. Your comments help us improve, and we look forward to welcoming you again soon.

8/10 Good

phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
The hotel was perfectly located to nearby restaurants, bars, and supermarkets. Room was very clean, however the a/c needs to blow more colder and it would be nice to have a mini fridge in the room.
Stayed 2 nights in Aug 2023

8/10 Good

Edgar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overoll nice
Stayed 1 night in Aug 2023
Response from Anyeline Rodriguez on 29 Aug 2023
Grazie per la tua recensione, Edgar! Siamo felici che tu abbia avuto un soggiorno piacevole al nostro hotel Hodelpa Novus Plaza. Apprezziamo il tuo tono amichevole e ti incoraggiamo a tornare presto!

4/10 Poor

Raeburn

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Room was small and difficult to get to in a cramped corner of the floor. Seems that it was because I paid for the room through Expedia. Seems to be a theme services like Expedia results in rooms with bad views, noisy areas like next to an elevator. Toilet seat would stay up. Room was nothing like pictures. Smaller than a NY hotel room.
Stayed 2 nights in Aug 2023
Response from Anyeline Rodriguez on 7 Aug 2023
Thank you for your review, Raeburn. We apologize for any inconvenience you may have experienced with your room.We appreciate your feedback, and we will investigate the issue. In the future, we recommend booking directly with us to ensure the best room allocation. We value your preference and hope to have the opportunity to provide you with a better experience in the future.Thank you for sharing your concerns. Sincerely, Anyeline Rodriguez, Digital Marketing Coordinator.

6/10 Okay

Angel

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Anyeline Rodriguez on 7 Aug 2023
Muchas gracias por visitarnos.

8/10 Good

arnaldo, orlando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to colonial zone. the area need atention
Stayed 2 nights in Jul 2023
Response from Anyeline Rodriguez on 26 Jul 2023
Thank you for your stay at Hodelpa Novus Plaza, Arnaldo. We appreciate your comments. We understand that the area may need attention, and we will be sure to address any issues promptly. We apologize for any inconvenience caused. We hope you found our hotel conveniently located near the colonial area, and we look forward to welcoming you back in the future.With pleasure, Anyeline Rodriguez, Digital Marketing Coordinator.We apologize for any inconvenience caused. We hope you found our hotel conveniently located near the colonial zone, and we look forward to welcoming you back in the future.

10/10 Excellent

Hidardo

Travelled with family
Liked: Cleanliness
Service was excellent
Stayed 1 night in Jul 2023
Response from Anyeline Rodriguez on 26 Jul 2023
Thank you very much for your kind words! We are very happy to hear that you enjoyed excellent service during your stay at our hotel.Our team works hard to ensure that all our guests have an unforgettable and comfortable experience. We are always here to provide you with the best attention and make you feel at home.We look forward to having you back soon to provide you with another amazing stay. see you next time! With pleasure, Anyeline Rodriguez, Digital Marketing Coordinator.

10/10 Excellent

Rodolfo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente personal y trato. La próxima vez hago la reservación directamente con el hotel!! Ya son mis amigos!!
Stayed 2 nights in Jun 2023
Response from Anyeline Rodriguez on 12 Jul 2023
Gracias por sus comentarios,señor Rodolfo.Nos alegra saber que nuestro personal y servicio te brindaron una experiencia tan positiva. ¡Será un placer recibirle nuevamente en el Hodelpa Novus Plaza!No dudes en hacer su próxima reserva directamente con nosotros. ¡Consideramos a nuestros huéspedes como amigos!Con mucho gusto, Anyeline Rodriguez, Coordinadora de Marketing Digital.

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Its cool just didn't like the cold shower
Stayed 2 nights in Jul 2023
Response from Anyeline Rodriguez on 12 Jul 2023
Thank you for your feedback, Mr. Paul! We apologize for the inconvenience you experienced with the cold shower at Hodelpa Novus Plaza. We appreciate your understanding and will make sure to address this issue to ensure a more comfortable stay in the future.If there is anything else we can assist you with, please let us know.My pleausure, Anyeline Rodriguez, Marketing Digital Coordinator

8/10 Good

asher

Liked: Cleanliness
Very nice and clean
Stayed 1 night in Jul 2023
Response from Anyeline Rodriguez on 5 Jul 2023
Thank you for your review, Mr. Asher. We appreciate your comments about the Hodelpa Novus Plaza.We are so glad to hear that you found it very pleasant and clean. Our goal is to provide a pleasant and comfortable experience for all our guests.We hope you enjoyed your stay and look forward to welcoming you back in the future. If you have any other questions or comments, please let us know. With pleasure, Anyeline Rodriguez, Marketing Coordinator.

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
parking should be available for free
Stayed 2 nights in Jun 2023
Response from Anyeline Rodriguez on 27 Jun 2023
Hola Sr. Samuel,Gracias por visitar a Novus Plaza Hodelpa como destino. Agradecemos su sugerencia con respecto al aparcamiento. Entendemos la importancia de ofrecer servicios convenientes y accesibles para nuestros huéspedes. Tomaremos en cuenta su comentario sobre el aparcamiento y lo consideraremos en nuestras futuras decisiones y políticas.Gracias por su retroalimentación, la cual nos ayuda a mejorar constantemente nuestros servicios y satisfacer las necesidades de nuestros clientes.Saludos cordiales,Anyeline Rodriguez, Coordinadora de Marketing Digital

10/10 Excellent

Nancy

Stayed 1 night in Jun 2023
Response from Anyeline Rodriguez on 8 Jul 2023
Muchas gracias por preferinos.

8/10 Good

James

Travelled with group
Liked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from Anyeline Rodriguez on 19 Jun 2023
Muchas gracias por su visita.

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Location excellent for hotel price.....heavy car traffic around the hotel is a downside
Stayed 1 night in Jun 2023
Response from Anyeline Rodriguez on 12 Jun 2023
Good morning, Mr. Kevin!We appreciate your review and value your appreciation of the excellent location of our Novus Plaza Hodelpa hotel in relation to the price. We are pleased that you found our location convenient and accessible.We regret any inconvenience caused by car traffic around the hotel. We understand that this may affect the comfort and tranquility of your stay. Please be aware that, being located in a centrally located and popular area, traffic can be an unavoidable reality at times.We appreciate your understanding and feedback. your satisfaction is important to us, and we continually work to improve all aspects of our guests' experience.We hope that, despite this inconvenience, you enjoyed your stay at our hotel and the nearby attractions. If you have plans to return in the future, we would be delighted to welcome you back and ensure you have an even more enjoyable stay.Thank you for choosing our hotel and for sharing your feedback! We wish you the best in your upcoming travels! With pleasure, Anyeline Rodriguez, Digital Marketing Coordinator.

10/10 Excellent

RAMON

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bueno , lo unico malo fue mi salida, no habia agua, pero resolvieron rapido. Con relacion a la seguridad, es excelente.
Response from Anyeline Rodriguez on 29 May 2023
Estimado Sr. Ramopn,Cuanto lamento sabre que hubo un inconveniente con la falta de agua al momento de su salida, pero es positivo saber que pudieron resolverlo rápidamente. La capacidad del personal para solucionar problemas de manera eficiente es importante para garantizar la satisfacción de los huéspedes.Es genial que haya sentido que la seguridad en el hotel es excelente. La seguridad es un aspecto crucial para brindar una experiencia positiva y tranquila a los huéspedes. Saber que se sentió seguro durante tu estancia es reconfortante.Agradecemos su comentario y esperamos que, a pesar del inconveniente, haya tenido una experiencia agradable en general. Con mucho gusto, Anyeline Rodriguez, Coordinadora de Marketing

10/10 Excellent

CESAR

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in May 2023
Response from Anyeline Rodriguez on 22 May 2023
Estimado señor Cesar,¡Nos gustaría expresar nuestro más sincero agradecimiento por su puntuación de cinco estrellas para Novus Plaza Hodelpa! Su reconocimiento es un gran estímulo para todo nuestro equipo. Estamos encantados de que haya disfrutado de su experiencia con nosotros y esperamos tener el placer de recibirlo nuevamente en un futuro próximo.Atentamente,Anyeline RodriguezCoordinadora de Marketing Digital

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Not so clean. Small room
Stayed 1 night in Apr 2023
Response from Anyeline Rodriguerz on 2 May 2023
Good morning, sir!Thank you very much for visiting Novus Plaza Hodelpa as a destination in our beautiful island.We appreciate everything you have written to us, because your comments allow us to know about your experience and help us to be better every day. How sorry we are for the situation during your stay, which is not usual in our facilities, we always try to maintain an impeccable cleanliness in the hotel. The opinion of our guests is very important to us.We hope you will give us the opportunity to stay with us again to achieve your total satisfaction.Once again, thank you for your feedback. Best regards, Anyeline Rodriguez, Digital Marketing Coordinator.