Outdoor pool

Reviews of The City Inn Hotel & Casino

3 out of 5
The City Inn Hotel & Casino
Carretera Mella KM 8 1/2, Santo Domingo Este, Santo Domingo

Reviews

7.6

Good

Rating 10 - Excellent. 31 out of 82 reviews" "
Rating 8 - Good. 22 out of 82 reviews" "
Rating 6 - Okay. 12 out of 82 reviews" "
Rating 4 - Poor. 9 out of 82 reviews" "
Rating 2 - Terrible. 8 out of 82 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Jenny, Massachusetts

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
excellent services, and a wonderful costumer services.
Stayed 2 nights in Feb 2020
Response from gp on 9 Mar 2020
Good afternoon, We appreciate your comments and we are very happy to receive you. Our priority is that you feel at home. Blessings!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is very outdated. I would not stay here as a single woman. Thank goodness i was with 4 other people. The halls are dark and outdated which reminded me of "the shining". I was scared an apparition was going to show up. There was an abandoned sauna and jacuzzi room with no working lights. Then we went to check out the pool. It was Green. The room was a good size, however, the blankets had holes in them. The chair in the room also had the yellow stuffing coming out of its seams. Im happy we only stayed for 1 night because we didn't want to be too far from the airport. The staff was nice but there was only 2 working staff members per shift who also worked in the restaurant so the front desk was often without staff. This place is fine for a cheap night if all else isn't available. It has a lot of potential to be a decent hotel but its not very well taken care of.
Stayed 1 night in Feb 2020
Response from gp on 9 Mar 2020
Good afternoon, We appreciate your observations as it helps us to improve and correct in order to offer the service that each guest deserves. Blessings!

2/10 Terrible

Carla, New York

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This time I didn’t like how I payed for two nights and me and my son got drunk. And he stayed in my car drunk. And the security guard said he was going to shot my son because he was robbing my car. They also locked him up. The room wasn’t clean no hot water. The reg. Smell nasty and it smell like cigarettes. The only good thing was the AC .
Stayed 1 night in Jan 2020
Response from GP on 31 Jan 2020
We are very sorry for the misunderstanding that occurred on this occasion during your stay. The situation presented in the parking lot with his son, even without knowing that he was staying, tried to solve in the most peaceful way possible trying to protect the integrity of all the vehicles that are under our supervision as we have always done, we clarify that our security is not in demand and that given the uncontrollable aggressiveness of the young man until that unknown moment, the police authorities were informed to avoid damage to the property of other guests. Blessings!

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old carpet has a smell the furnitures are old. The price is too much for the property
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from GP on 20 Oct 2019
Agradecemos la oportunidad de servirle!

8/10 Good

Kevin

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from gp on 2 Oct 2019
Esperamos poder servirles nuevamente.

8/10 Good

Verified traveller

Stayed 4 nights in Aug 2019
Response from GP on 20 Oct 2019
Estamos muy agradecidos de poder servirle.

6/10 Okay

Verified traveller

Liked: Staff & service
4 stars out of ten
All I have to say about this places the front desk is very friendly. But this place needs some serious shampooing of the rugs and cleanest they have to do a better job.. if you just passing through and you have no other place to go I guess you could give it a try. I would not recommend this place to anyone thinking of going with kids no no no no.
Stayed 1 night in Aug 2019
Response from gp on 23 Sept 2019
Good afternoon, We appreciate your comments because they help us improve. We apologize for the inconvenience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and friendly thanks at all personal this hotel
Stayed 1 night in Aug 2019
Response from gp on 2 Oct 2019
Agradecemos su visita y sus comentarios. Bediciones!

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just only a little music at the bar till late but everything was great
Stayed 1 night in May 2019
Response from GP on 1 Jun 2019
Agradecemos su comentario, continuamos trabajando para mejorar. esperamos verle pronto.

10/10 Excellent

catherine, NYC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant, prompt, courteous staff. Although currently under construction, there was no distress to my stay.
Stayed 3 nights in Apr 2019
Response from GP on 12 Apr 2019
We are very grateful to be able to serve you. We hope to see you on your next visit to DR

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My home away from home
This is my third time staying here and it always gets better. I love the breakfast and the restaraunt theirs also a club.Location is close to everywhere we needed to be.
Stayed 4 nights in Feb 2019
Response from GP on 21 Feb 2019
Thank you for your goods comments. we are pleased to be able to serve you

8/10 Good

Alonzo, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good morning. Keep the Casino operating. I miss i
Stayed 1 night in Nov 2018
Response from GP on 28 Nov 2018
Hello, We appreciate your visit and your comments that help us improve . We are working with the casino theme.

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like always I enjoy staying here the staff is grea
Stayed 1 night in Nov 2018
Response from GP on 27 Dec 2018
Thank you!

8/10 Good

SEGUNDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hi,segundo,i recomended to people nice personal
Stayed 3 nights in Oct 2018

8/10 Good

D.Lamonica, South Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean. There is parking garage to park which is outstanding. Security is there round the clock. Inside check in was smooth and quick. room was nice. Only issue I had was the hand held shower holder was broken so you had to hold the shower plus when I was checking out I was called back about two missing towels. I told the front desk I had four towels when I arrived and turned them in only to get two towels back. The maids need to keep count on towels because if I had left they would have charged me for the towels when it was the maids fault. My only two gripes still doesn't take away from the hotel. I would stay here again. Also, the music is bumping until 6 in the morning. It didn't bother me though.
Stayed 3 nights in Oct 2018

10/10 Excellent

Derrick

Great place
These staff members are so very kind I will not stay anywhwre else.
Stayed 1 night in Sep 2018
Response from the city inn on 17 Sept 2018
thank you very much everyone for your messages. We will always look for ways to make them feel at home or better. always with a continuous improvement.

10/10 Excellent

Derrick

Great place
Amazing hotel they always deliver
Stayed 1 night in Sep 2018
Response from the city inn on 17 Sept 2018
thank you very much everyone for your messages. We will always look for ways to make them feel at home or better. always with a continuous improvement.

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel
I will only stay here. The staff is like family
Stayed 1 night in Sep 2018
Response from the city inn on 17 Sept 2018
thank you very much everyone for your messages. We will always look for ways to make them feel at home or better. always with a continuous improvement.

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel
I always enjoy staying here. The staff is like family. I wont stay anwhere else.
Stayed 4 nights in Sep 2018
Response from the city inn on 17 Sept 2018
thank you very much everyone for your messages. We will always look for ways to make them feel at home or better. always with a continuous improvement.

8/10 Good

Verified traveller

The casino staff not too friendly and most of the machine do not eork
Stayed 3 nights in Aug 2018
Response from the city inn on 17 Sept 2018
thank you very much everyone for your messages. We will always look for ways to make them feel at home or better. always with a continuous improvement.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from the city inn on 17 Sept 2018
thanks

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from GP on 19 Aug 2018
saludos. gracias.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel was bad and is getting worse. Has not been updated and everything is getting old and out of service. We had to change rooms three time, just to be able to get hot water in the shower.
Stayed 3 nights in May 2018
Response from GP on 22 Aug 2018
Thanks for your comment we are improving, and fix the hot water.

8/10 Good

Alonzo, Florida

Liked: Cleanliness, staff & service, room comfort
I had a great time. Especially in the Casino. The receptionist were very friendly and they spoke English. Everything was ok except for the environment. Scary. I stayed in the Hotel except to walk across the street to get some food. One thing. The Restaurant doesn't stay open long enough
Response from GP on 17 May 2018
Thanks for your observations. We are working to offer a better service especially in the restaurant area and thus be able to extend the service hours.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is nice and clean but there is no activities in there
Stayed 7 nights in Apr 2018
Response from GP on 17 Apr 2018
We are grateful to serve you. We will evaluate the theme of the activities since we are a city hotel and at the moment we only have a casino and a small bar. Happy day!

4/10 Poor

Alonzo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everytime I stay there it gets better and better.
Response from GP on 10 Apr 2018
Hello, We are grateful to be able to serve you. We hope to see you soon.

10/10 Excellent

Verified traveller

Liked: Staff & service
It was a nice stay . The hotel staffs are very friendly even though they don’t speak English. And the hotel is very safe because of the security system that putting in place .
Stayed 3 nights in Mar 2018
Response from GP on 3 Apr 2018
We are very grateful to be able to serve you. We hope to see you in a next occasion. Blessings for you and yours.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Bad
Hotel was nice, everything was great except checkout. Told us to wait while they checked our room
Stayed 1 night in Feb 2018
Response from GP on 22 Mar 2018
We appreciate your comments as they help us to improve our service day by day.

8/10 Good

Thomas, Ny

Liked: Staff & service
It’s a place to stay no real issues the rooms
It’s a place to stay the rooms are outdated the hallways are nice the rooms need remodeling especially the bathroom
Stayed 1 night in Dec 2017
Response from GP on 4 Jan 2018
We appreciate your comment as it serves as a guide to improve the service we offer. Happy day,

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Poorly run and underused
Unless the Casino and nightclub are profitable the Hotel will be gone in 2 yrs...
Stayed 2 nights in Oct 2017
Response from Gricel Pena on 9 Nov 2017
We are willing to listen to any suggestion on your part so that our service can improve every day. Your comments help us improve. Thank you.

8/10 Good

A.S, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i had a great time again. there is so much to do at the hotel. The Casino os great. I never leave the hotel except to take my daily walk and I have to be careful. The neighborhood is not that much desirable.AA
Stayed 2 nights in Oct 2017
Response from Hotel Aurora on 9 Nov 2017
We appreciate your having considered us as your hotel service provider. If you have any suggestions for us to help us improve, we would be happy to hear from you. Blessings!

8/10 Good

SEGUNDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
less than mediocre hotel, sloppy staff, terrible food If possible best avoid. Shower head keep on falling down Windows did not close and water keep entering the room
Stayed 2 nights in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is dirty and in a dangerous neighborhood
Horrible neighborhood and service elevator got stuck.
Stayed 8 nights in Jul 2017

10/10 Excellent

margarita b

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

8/10 Good

Abdon, G

Liked: Cleanliness, staff & service, property conditions & facilities
Decent
For the price you pay, this place isn't bad. Think of it as a slightly upgraded motel 6.
Stayed 5 nights in Jun 2017

10/10 Excellent

Homer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You will get your money's worth!!
This hotel is a very good value for your money.
Stayed 3 nights in Jun 2017

10/10 Excellent

A S, floridz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i enjoy more everytime i stay there. Emplyees are very couryeous and helpful
Stayed 2 nights in Jun 2017
Response from Hotel Aurora on 16 Jun 2017
We are happy to have fulfilled your expectations with our service. We look forward to serving you again. Happy day! The City Inn Hotel y Casino.

6/10 Okay

marie

Fair
Response from Hotel Aurora on 16 Jun 2017
Good day, We are grateful that you have considered us at the moment of selecting us as your destination on your vacation. We look forward to serving you soon. Blessing

6/10 Okay

Damiris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD INSIDE
I really liked the hotel and the employees were amazing, but the area looks scary. We were there and tried to walk around the neighborhood and were told not to because we could get rob so we stayed there 5nights and just stayed in the whole time.
Response from Hotel Aurora on 16 Jun 2017
We are grateful to be servile.

10/10 Excellent

Alonzo, Miami florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i had a wondeeful time. Everything was great. the gentleman at the front desk was very helpful since I dont speak Spanish

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel closed to the Megacentro Mall
Friendly and professional staff! Great Wi-Fi. Very good for the price

4/10 Poor

Ysabel, Louisiana, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the area, bad for the price.
I think the price is ridiculously high for the area and for the service. Part of the staff was really nice and professional, the others not at all. The room was not really clean. You don't get enough towels, just two big ones and JUST ONE medium size, even though the room was booked for two people and we didn't have any small size towels. The mini ice box didn't work and we had to throw away a few items that we bought that had to be refrigerated. The drawers were dusty so be careful and check before you put your clothes on them.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the hotel every one was very nice.
It was a very nice experience for the first time I stay at this hotel no complaint.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice and comfortable. Workers are very polite
Response from Depto. de Reservas Hotel The City Inn on 12 Jan 2017
Thank you for choosing me as a destination. We were glad that staying with us was pleasant.

2/10 Terrible

Glen, NJ

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
The sttaf's attention is very forgetful
Bad experience because you set something with the agencies And when you arrime at the hotel they will come uno with something else
Response from Depto. Reservas Hotel The City Inn on 12 Jan 2017
We are concerned about your comment and we would like to know in what various our offer with respect to what the agency offers. We appreciate the detail to inform us and thus have the opportunity to improve. Happy day.

6/10 Okay

Hally, Oranjestad, Aruba

Disliked: Cleanliness
Reasonable hotel, easy access, not really friendly
Daily cleaning of the room could be better, friendly cleaning crew but not really efficient workforce. Had to request to clean the carpet.