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Reviews of W&P Santo Domingo

4 out of 5
W&P Santo Domingo
Av Sarasota #53, Santo Domingo

Reviews

8.6

Excellent

Rating 10 - Excellent. 582 out of 1003 reviews" "
Rating 8 - Good. 241 out of 1003 reviews" "
Rating 6 - Okay. 98 out of 1003 reviews" "
Rating 4 - Poor. 46 out of 1003 reviews" "
Rating 2 - Terrible. 36 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tessandra Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love the rooftop pool and entertainment
Stayed 2 nights in May 2024

8/10 Good

Juan

Liked: Cleanliness, staff & service
Bathrooms were old and in bad conditions for a city hotel with the current rate. In need of renovations, quickly.
Stayed 10 nights in May 2024

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and good location
Stayed 2 nights in May 2024
Response from Jordi Navarro McDonald on 21 May 2024
Muchas gracias por compartir su experiencia con nosotros,Saludos cordiales.

10/10 Excellent

Charlice

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly Staff and the food Was really good
Stayed 1 night in Apr 2024
Response from Jordi Navarro McDonald on 10 May 2024
Thank you very much for your feedback,Kindest regards.

10/10 Excellent

Vladimir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was perfectly fine
Stayed 4 nights in May 2024
Response from Jordi Navarro McDonald on 8 May 2024
Thank you very much for your comments,Kindest regards.

4/10 Poor

Ramon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The check in was very stressful as they misrepresented the room. After lengthy call with expedía and work with management I was able ro get the room I booked for. Reception even had the number days of my stay wrong. Happy to see management was able to honor my reservation mid stay.
Stayed 3 nights in Apr 2024
Response from Jordi Navarro McDonald on 3 May 2024
Dear Mr. Almonte,Thank you for sharing your experience with us, we apologize for any possible issue due to your stay and we can asure you that changes have been made to avoid situations like this in the future.We appreciate your feedback,Kindest regards.

10/10 Excellent

My life

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Jan 2024
Response from Jordi Navarro McDonald on 2 May 2024
Thank you very much for sharing your experience with us, its a pleasure to see that you enjoyed your stay.We appreciate your feedback,Kindest regards.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Jordi Navarro McDonald on 3 May 2024
Muchas gracias por compartir su experiencia con nosotros,Saludos cordiales.

10/10 Excellent

Noe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jordi Navarro McDonald on 1 May 2024
Muchas gracias por compartir su experiencia con nosotros,Saludos cordiales.

10/10 Excellent

Jose, Cayey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
W&P Hotel Santo Domingo stands as a beacon of hospitality in the heart of the vibrant city. Its exceptional location offers guests unparalleled access to the rich culture, history, and entertainment that Santo Domingo has to offer. Nestled amidst the bustling streets, the hotel provides convenient parking facilities, ensuring that guests can easily navigate their way to and from this urban oasis. Upon entering the hotel, guests are greeted by the warmth and hospitality of its exceptional staff. The dedication and passion of the people behind W&P Hotel Santo Domingo shine through in every interaction, from the friendly smiles at reception to the attentive service provided throughout the stay. The commitment to excellence extends to every aspect of the hotel, with immaculately clean rooms that provide a haven of comfort and relaxation amidst the excitement of the city. Each room is thoughtfully designed to meet the needs of modern travelers, offering a blend of style, comfort, and functionality. But what truly sets W&P Hotel Santo Domingo apart is its unwavering commitment to providing exceptional service. Whether it's attending to special requests, offering personalized recommendations, or simply ensuring that every guest feels valued and appreciated, the staff goes above and beyond to exceed expectations at every turn. In addition to its prime location, outstanding service, and impeccable cleanliness, W&P Hotel Santo Domingo offers a range of amenities and facilities desi
Stayed 3 nights in Apr 2024
Response from Jordi Navarro McDonald on 26 Apr 2024
Dear Jose,Thank you very much for such marvelous comments, its a real pleasure to see that we met your requirements and you enjoyed your stay.We appreciate your feedback,Kindest regards.

10/10 Excellent

Manuel, Santo Domingo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s ok
Stayed 1 night in Apr 2024
Response from Jordi Navarro McDonald on 24 Apr 2024
Muchas gracias por compartir su experiencia con nosotros,Saludos cordiales.

10/10 Excellent

eric

Stayed 4 nights in Apr 2024
Response from Jordi Navarro McDonald on 14 May 2024
Muchas gracias por compartir su experiencia con nosotros,Saludos cordiales.

10/10 Excellent

Gaudy

Great staff Súper friendly.
Stayed 4 nights in Apr 2024
Response from Jordi Navarro McDonald on 21 Apr 2024
Muchas gracias por compartir su experiencia con nosotros,Saludos cordiales.

8/10 Good

Odailson

Stayed 3 nights in Apr 2024
Response from Jordi Navarro McDonald on 10 May 2024
Thank you very much for your feedback,Kindest regards.

10/10 Excellent

Carlton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 5 nights in Apr 2024
Response from Jordi Navarro McDonald on 21 Apr 2024
Muchas gracias por compartir su experiencia con nosotros,Saludos cordiales.

10/10 Excellent

Zindy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Apr 2024
Response from Jordi Navarro McDonald on 18 Apr 2024
Muchas gracias por compartir su experiencia con nosotros,Saludos cordiales.

10/10 Excellent

Grace, Spanish Town

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone was nice and helpful
Stayed 2 nights in Apr 2024
Response from Jordi Navarro McDonald on 11 Apr 2024
Thank you very much for sharing your experience with us,Kindest regards.

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If you don’t mind the club music then it’s perfect stay!
Stayed 2 nights in Mar 2024
Response from Jordi Navarro McDonald on 7 Apr 2024
Muchas gracias por compartir su experiencia con nosotros,Saludos cordiales.

8/10 Good

MIGUEL, Cidra

Liked: Staff & service
Excellent service!
Stayed 3 nights in Apr 2024
Response from Jordi Navarro McDonald on 7 Apr 2024
Muchas gracias por compartir su experiencia con nosotros,Saludos cordiales.

10/10 Excellent

Armando, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jordi Navarro McDonald on 4 Apr 2024
Muchas gracias por compartir su experiencia con nosotros,Saludos cordiales.

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed their restaurant and breakfast buffet.
Stayed 2 nights in Mar 2024
Response from Jordi Navarro McDonald on 2 Apr 2024
Thank you very much for sharing your experience with us, its a pleasure to see that you enjoyed your stay.We appreciate your feedback,Kindest regards.

6/10 Okay

TOMAS, Far Rockaway

Liked: Cleanliness, staff & service, amenities
Air Conditioning and toilet not too good, nice and safe area to stay…!!!
Stayed 1 night in Mar 2024
Response from Jordi Navarro McDonald on 1 Apr 2024
Muchas gracias por compartir su experiencia con nosotros,saludos cordiales.

4/10 Poor

Juan Carlos

Necesita remodelación
Stayed 1 night in Mar 2024
Response from Jordi Navarro McDonald on 31 Mar 2024
Muchas gracias por compartir su experiencia con nosotros, informarle que disponemos de mas del 70% de nuestras instalaciones totalmente reformadas y listas para su disfrute, le invitamos a venir a probarlas.Saludos cordiales.

10/10 Excellent

Hyun Soo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good service 😄
Stayed 1 night in Mar 2024
Response from Jordi Navarro McDonald on 30 Mar 2024
Thank you very much for such good comments,We appreciate your feedback,Kindest regards.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Jordi Navarro McDonald on 29 Mar 2024
Muchas gracias por compartir su experiencia con nosotros,Saludos cordiales.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel, the breakfast menu has different options to choose from. I spent my birthday at the hotel and they made my birthday extra special for me. The service overall was amazing.
Stayed 4 nights in Mar 2024
Response from Jordi Navarro McDonald on 24 Mar 2024
Muchas gracias por compartir su experiencia con nosotros,Saludos cordiales.

10/10 Excellent

Lyandra, Oranjestad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything, the service, the people, the pool, and restaurants...
Stayed 4 nights in Mar 2024
Response from Jordi Navarro McDonald on 24 Mar 2024
Muchas gracias por compartir su experiencia con nosotros,Saludos cordiales.

10/10 Excellent

Andrea

Great
Stayed 1 night in Mar 2024
Response from Jordi Navarro McDonald on 24 Mar 2024
Muchas gracias por compartir su experiencia con nosotros,Saludos cordiales.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice acomodation👍👍👍
Stayed 1 night in Mar 2024
Response from Jordi Navarro McDonald on 18 Mar 2024
Muchas gracias por compartir su experiencia con nosotros,Saludos cordiales.

10/10 Excellent

Arturo, Coral Gables

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at the W&P Hotel in Santo Domingo and I must say, it exceeded all of my expectations. From the moment I arrived, I was greeted with warm hospitality and a genuine desire to make my stay as comfortable as possible. The hotel's location is fantastic, situated in the heart of Santo Domingo with easy access to the city's attractions and amenities. The rooms were beautifully appointed, with modern decor and all the amenities one could ask for. The bed was incredibly comfortable, ensuring a restful night's sleep after a long day of exploring the city. One of the highlights of my stay was the exceptional service provided by the hotel staff. They were attentive, friendly, and always went the extra mile to ensure that I had everything I needed. Whether it was offering recommendations for local restaurants or arranging transportation, their professionalism and dedication were truly commendable. The hotel's facilities were also top-notch, including a stunning rooftop pool and bar with breathtaking views of the city. It was the perfect place to unwind and take in the vibrant atmosphere of Santo Domingo. Overall, I highly recommend the W&P Hotel to anyone visiting Santo Domingo. The combination of excellent service, prime location, and luxurious accommodations made for an unforgettable experience. I can't wait to return!
Stayed 2 nights in Mar 2024
Response from Jordi Navarro McDonald on 12 Mar 2024
Dear Arturo,Thank you very much for sharing your experience with us, its a pleasure to see that we met your requirements and you enjoyed your stay.We appreciate your feedback,Kindest regards.

8/10 Good

Maria

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing and very hospitable, impeccable service
Stayed 4 nights in Mar 2024
Response from Jordi Navarro McDonald on 12 Mar 2024
Thank you for such good comments, we appreciate your feedback,Kindest regards.

10/10 Excellent

Amede

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean easy parking shopping mall
Stayed 5 nights in Mar 2024
Response from Jordi Navarro McDonald on 12 Mar 2024
Thank you for such good comments, we appreciate your feedback,Kindest regards.

10/10 Excellent

jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time
Stayed 1 night in Mar 2024
Response from Jordi Navarro McDonald on 12 Mar 2024
Muchas gracias por compartir su experiencia con nosotros,Saludos cordiales.

10/10 Excellent

Maria

Stayed 2 nights in Mar 2024
Response from Jordi Navarro McDonald on 31 Mar 2024
Muchas gracias por compartir su experiencia con nosotros,Saludos cordiales.

10/10 Excellent

Tomas Rafael

Stayed 2 nights in Mar 2024
Response from Jordi Navarro McDonald on 30 Mar 2024
Muchas gracias por compartir su experiencia con nosotros,Saludos cordiales.

10/10 Excellent

Gaudy, Lebanon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful, respectful, and very courteous. Any issues are solved right away.
Stayed 5 nights in Feb 2024
Response from Jordi Navarro McDonald on 8 Mar 2024
Thank you very much for sharing your experience with us, its a pleasure to see that we met your requirements and you enjoyed your stay.We appreciate your feedback,Kindest regards.

6/10 Okay

Javiel

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
We originally had a room that had construction going on directly above it, so that was not a nice surprise to wake up to. They did move us to a quieter room after my husband requested. Also the breakfast was just ok, definitely overpriced for the quality.
Stayed 4 nights in Feb 2024
Response from Jordi Navarro McDonald on 7 Mar 2024
Gracias por compartir su experiencia con nosotros, lamentamos el inconveniente sufrido por nuestra reforma. Resolvimos inmediatamente pero entendemos el malestar ocasionado y esperamos que también se entienda que como establecimiento hotelero debemos mantenernos actualizando nuestras instalaciones constantemente para ofrecer la mejor calidad.Estamos deseando atenderle de nuevo,Saludos cordiales.

10/10 Excellent

Arturo, Coral Gables

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at the W&P Hotel was an experience that exceeded all my expectations, making it a visit I'll fondly remember and eagerly look forward to repeating. From the moment I stepped into the lobby, I was greeted with a warm, welcoming atmosphere that made me feel right at home. The interior design blends contemporary elegance with comfort, creating a luxurious yet cozy ambiance. The room I stayed in was impeccably clean, spacious, and well-appointed with modern amenities that catered to every need. The bed was incredibly comfortable, ensuring a restful night's sleep, and the views from the window were simply breathtaking, offering a serene escape from the hustle and bustle of daily life. What truly set the W&P Hotel apart was the exceptional level of service provided by the staff. Every member of the team went above and beyond to ensure my stay was nothing short of perfect. They were attentive, friendly, and always available to help with recommendations, reservations, and any requests I had, making me feel valued and well cared for. The hotel's dining options were a highlight of my stay. The on-site restaurant served a variety of delicious, expertly prepared dishes that showcased local flavors and ingredients. The breakfast buffet was particularly impressive, offering a wide selection of fresh, high-quality options to start the day off right. Additional amenities, such as the fitness center and spa, were top-notch and provided a wonderful opportunity to relax and unwind.
Stayed 2 nights in Mar 2024
Response from Jordi Navarro McDonald on 4 Mar 2024
Dear Arturo,Thank you very much for such good comments and we are very happy to see that you truly enjoyed in our establishment.Its been a pleasure to serve you and we are looking forward to recieve you again,Kindest regards.

10/10 Excellent

Maria

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very kind and hospitable.
Stayed 1 night in Mar 2024
Response from Jordi Navarro McDonald on 4 Mar 2024
Thank you very much for sharing your experience with us, its a pleasure to see that we met your requirements and you enjoyed your stay.We appreciate your feedback,Kindest regards.

10/10 Excellent

Barry

Stayed 3 nights in Jan 2024
Response from Jordi Navarro McDonald on 4 Mar 2024
Muchas gracias por compartir su experiencia con nosotros, nos alegra ver que haya disfrutado de su estancia.Saludos cordiales.

10/10 Excellent

PEDRO, Woodhaven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good choices for food…
Stayed 2 nights in Dec 2023
Response from Jordi Navarro McDonald on 3 Mar 2024
Muchas gracias por compartir su experiencia con nosotros,Saludos cordiales.

10/10 Excellent

Lydia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere was nice and the onsite restaurant fabulous! Most importantly, the concierge was excellent!!
Stayed 1 night in Dec 2023
Response from Jordi Navarro McDonald on 27 Feb 2024
Muchas gracias por compartir su experiencia con nosotros, es un placer ver que haya disfrutado de su estancia.Estamos deseando atenderle de nuevo,Saludos cordiales.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó muy limpio Y buena comida
Stayed 1 night in Feb 2024
Response from Jordi Navarro McDonald on 27 Feb 2024
Muchas gracias por compartir su experiencia con nosotros, es un placer ver que haya disfrutado de su estancia.Estamos deseando atenderle de nuevo,Saludos cordiales.

10/10 Excellent

Arleigh, chateau-richer

Travelled with family
Very good quality at a reasonable price. And also the option of breakfast which has an excellent menu.
Stayed 1 night in Feb 2024
Response from Jordi Navarro McDonald on 15 Feb 2024
Thank you very much for sharing your experience with us, its a pleasure to see that we met your requirements and you enjoyed.We appreciate your feedback,Kindest regards.

4/10 Poor

Candy

Disliked: Cleanliness, staff & service, property conditions & facilities
The food was terrible, hair pin the bathroom
Stayed 2 nights in Feb 2024
Response from Jordi Navarro McDonald on 18 Feb 2024
Thank you for sharing your experience with us but sadly this review doesnt match our thousands of satisfied customers.Kindest regards.

8/10 Good

Kenard, Providenciales

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from Jordi Navarro McDonald on 12 Feb 2024
Thank you very much for sharing your experience with us, its a pleasure to see that we met your requirements and you enjoyed your stay.We appreciate your feedback,Kindest regards.

10/10 Excellent

Alexandra, MIAMI

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very attentive and prompt to help
Stayed 3 nights in Feb 2024
Response from Jordi Navarro McDonald on 16 Feb 2024
Thank you very much for sharing your experience with us, its a pleasure to see that we met your requirements and you enjoyed your stay.We appreciate your feedback,Kindest regards.

10/10 Excellent

Narisa

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was amazing! I can’t wait to go back staff was so kind, they speak english. Hotel was well located close to everything. Food was great at both restaurants and roof top pool is amazing
Stayed 2 nights in Jan 2024
Response from Jordi Navarro McDonald on 11 Feb 2024
Dear Narisa,Thank you very much for sharing your experience with us, its a pleasure to see that we met your requirements and you enjoyed.We appreciate your feedback,Kindest regards.

10/10 Excellent

Arleigh, chateau-richer

Travelled with family
They were very attentive and accommodating
Stayed 1 night in Feb 2024
Response from Jordi Navarro McDonald on 8 Feb 2024
Muchas gracias por compartir su experiencia con nosotros, es un placer ver que haya disfrutado de su estancia.Estamos deseando atenderle de nuevo,Saludos cordiales.

10/10 Excellent

Alfonso Nicolás

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jordi Navarro McDonald on 8 Feb 2024
Muchas gracias por compartir su experiencia con nosotros, es un placer ver que haya disfrutado de su estancia.Estamos deseando atenderle de nuevo,Saludos cordiales.