Rua Professor Filadelfo Azevedo, 717, Vila Nova Conceicao, São Paulo
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Brad,Thanks for sharing your experience with us, your feedback is very important, and we are happy that we exceeded your expectations!You are going to receive a survey via e-mail, and we will be delighted if you could share more about your experiences at our hotel.Best regards,
10/10 Excellent
Patricia, miami
Travelled with family, Travelled with family and small children
The hotel has an excellent location, we stayed in an apartment very comfortable and spacious, the Hotel is near the Iburupuera Park.
Patricia
Stayed 5 nights in Dec 2023
Response from Pia Muto on 22 Feb 2024
Dear Mrs. Patricia, We are very happy that you enjoyed your stay with us and very grateful that you took your time to comment about your stay. The location from our property is a privilege and having bigger apartments, make our guests more confortable. Again, thank you for your time. We will be looking forward to your return.Wish you a lovely week!
10/10 Excellent
Cassia, Shoreline
Travelled with family and small children
12 Feb 2024
Liked: Cleanliness, staff & service
We stayed at this hotel for 4 nights. We are family of 4, with 2 young kids, ages 4 and 2. We stayed in the 3 bedroom suite and is was spacial and just perfect for our needs. The furniture and bedding linens show visible signs of wear and tear but other than that, everything was great.. The staff were super friendly and helpful and the location is awesome. This a residential area and it felt very safe. We would definitely stay here again!
Cassia
Stayed 3 nights in Feb 2024
Response from Pia Muto on 22 Feb 2024
Dear Mrs. Cassia, It was a pleasure to have you all here with us. Thank you for taking your time to comment about the stay and for all the details. We will celebrate with the team. Whenever your plans include Sao Paulo again, we will be waiting for you. Wish you a lovely afternoon!
Very friendly staff! Safe and convenient location near restaurants and park. Suite was spacious and clean.
Amy
Stayed 1 night in Oct 2023
Response from Pia Muto on 5 Nov 2023
Dear Amy, Thank you very much for your visit and for your comments about your stay. We are thrilled that you felt great with our service and that you enjoyed our hotel. We hope to welcome you back soon!
Dear Ana, Thank you very much for staying with us and for your feedback about our staff service. It is very good to hear great comments and we will make sure to celebrate. Again, our pleasure to have you here. We will be looking forward to your next stay!
Fantastic staff . Very courteous and polite including the management staff and the Kitchen staff. The rooms were a huge disappointment. Dishwasher did not work. Decor needs desperate update . Wood panels suppose to be gone longtime ago . 80's design. No coffee machine . I had to request but was delivered to my room. No complains about the staff . They did the best they could. For the price Marriott charges it was a disappointment .
Shoukat
Stayed 7 nights in Apr 2023
Response from Pia Muto on 7 May 2023
Dear Mr. Shoukat, Thank you very much for your visit and for taking your time to share about your stay, We are very happy to hear about our staff service and guarantee that we will celebrate with them. Regarding your comments about the hotel, our apologies for not achieving your expectations and we take the opportunity to share that we have started project to upgrade our hotel. Hope to welcome you back soon and wish you a lovely week!
Dear Mr. William, Thank you very much for staying with us and for sharing about your experience. It will always be an honor to have you here. Wish you a lovely week!
Great and friendly employees like Fernando the manager and Jennifer
Mohsen
Stayed 6 nights in Feb 2023
Response from Pia Muto on 27 Feb 2023
Dear Mr. Mohsen, Greetings from São Paulo. Thank you for your time and for staying with us. It will always be an honor to have you here. A special thank you for sharing about your stay and bringing the name of Fernando and Jennifer. They are stars and we will celebrate them! Again, thank you for your attention. We hope to welcome you back soon!
6/10 Okay
Mauricio
Travelled with family
22 Feb 2023
Absolutely great staff! Rooms need upgrade.
Hotel staff was amazing and I give them all 10+. Hotel however, specially room, furniture, carpet, mattress, bathroom, sofa, curtain and even doors need a completely remodeling / replacement. Everything is a bit old and beaten. I was not expecting that from a Marriott branded hotel.
Mauricio
Stayed 7 nights in Feb 2023
Response from Pia Muto on 27 Feb 2023
Dear Mr. Mauricio, Greetings from São Paulo. First of all, thank you for staying with us. It was and always will be a pleasure. A special thank you for taking your time to share about your experience. We are very happy that our staff has taken care of you. We will make sure to celebrate with them. Also, thank you for your comments on the hotel condition. We take this opportunity to share that we have restarted some projects that were blocked during the pandemic to make sure we keep improving our guests experience. Once again, thank you for your time and we hope to welcome you back soon. Wish you a lovely week!
Prezado Oscar, Muito obrigada por nos escolher como destino e pelo tempo em comentar sobre sua estadía. Ficamos muito felizes em ter alcançado suas expectativas e aguardamos sua próxima visita para superar. Desejamos um próspero ano novo.
4/10 Poor
Ryan
18 Dec 2022
Ryan
Stayed 3 nights in Dec 2022
Response from Pia Muto on 20 Dec 2022
Bom dia, Sr. Ryan. Primeiramente, agradecemos sua atenção e a oportunidade de tê-lo como hóspede. Pedimos desculpas por falhar em não alcançar suas expectativas. Esperamos ter a oportunidade de recbê-lo novamente. Estaremos à sua disposição. Boas festas. Atenciosamente, Pia Muto & Equipe Gerente Geral
10/10 Excellent
Maria
Business traveller
22 Nov 2022
Liked: Cleanliness
Love this location!
Amazing experience as always at this location. Staff EXTREMELY kind.
Maria
Stayed 2 nights in Nov 2022
Response from Pia Muto on 25 Nov 2022
Dear Maria, Thank you very much for your feedback and for compliments. It is wonderful to hear that you have enjoyed your time with us and that our staff has taken care of your stay. It will always be a pleasure to have you here!We hope to welcome you back soon!
10/10 Excellent
Patricia
Business traveller
21 Oct 2022
Liked: Cleanliness, room comfort
Great stay!
Excellent service! Worth coming here. Were very helpful at all times!
Patricia
Stayed 5 nights in Oct 2022
Response from Pia Muto on 26 Oct 2022
Dear Mrs. Patricia, Thank you for your preference by choosing our hotel. It will always be an honor. A special thank you for the great survey. We will celebrate with our team.Hope to welcome you back soon!
10/10 Excellent
Mohsen
29 Aug 2022
Mohsen
Stayed 8 nights in Aug 2022
10/10 Excellent
Zuo Hong
Travelled with family, Business traveller
22 Aug 2022
Liked: Cleanliness
Good location, and perfect services!
Zuo Hong
Stayed 15 nights in Aug 2022
Response from Giovanna Oliveira on 24 Aug 2022
Olá! Obrigada pelo seu feedback. Irei dividir sua pesquisa com nossa equipe. Esperamos recebê-la em breve. Atenciosamente
8/10 Good
Kaitlyn
18 Jul 2022
Liked: Cleanliness, room comfort
My 11 day stay here was really nice! My partner and I enjoyed the mini kitchen and little living room set up. Breakfast downstairs was always yummy and a decent selection to pick from. Good communication and cleaning was done every day.
Kaitlyn
Stayed 11 nights in Jun 2022
Response from Giovanna Oliveira on 19 Jul 2022
Olá! Obrigada pelo seu feedback. Irei dividir sua pesquisa com nossa equipe. Esperamos recebê-la em breve. Atenciosamente.
Terrible!!! Very bad maintenance, old and dirty furnitures, we had a issue on the arrival when there was no hot water and dirty water coming out! We also had a water flood in the room and we were stuck with soaked carpets for 4 days!!!
Mary
Stayed 11 nights in Feb 2022
Response from Giovanna Oliveira - Front Desk Supervisor on 19 Feb 2022
Thanks for your feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Your comments are very important to us to improve our services. King Regards
6/10 Okay
Michael
Travelled with family
3 Jan 2022
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Major construction immediately next door with a lot of noise. Under a flight path with constant fly-overs for most of the day. Leaky toilet not fixed. Water turned off on last day (had to use another room for a shower). A shame, it's in a great location and the people who work there are very nice
Michael
Stayed 4 nights in Dec 2021
Response from Giovanna Oliveira - Night Shift Leader on 7 Jan 2022
Thanks for your feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Your comments are very important to us to improve our services. King Regards
10/10 Excellent
Oscar
Travelled with group
27 Dec 2021
Liked: Cleanliness, room comfort
Great stay
Nice reception, very efficient
Oscar
Stayed 1 night in Dec 2021
Response from Giovanna Oliveira - Night Shift Leader on 3 Jan 2022
Hi Dear Guest. Thanks for sharing your experience at the Hotel. It´s a pleasure to host you here. See you next time!
6/10 Okay
Jorge
Business traveller
27 Dec 2021
Liked: Cleanliness, amenities
The tv is not smart and Too small
Jorge
Stayed 5 nights in Dec 2021
Response from Giovanna Oliveira - Night Shift Leader on 3 Jan 2022
Dear Guest, Thanks for your feedback. We hope to host you next time you visit São Paulo. Kind Regards.
10/10 Excellent
Eugene
31 Oct 2021
Eugene
Stayed 1 night in Oct 2021
8/10 Good
Verified traveller
Business traveller
4 Oct 2021
Liked: Cleanliness, room comfort
Verified traveller
Stayed 1 night in Sep 2021
Response from Giovanna Oliveira - Night Shift Leader on 6 Oct 2021
Olá!!! Obrigada pelo seu feedback. Ficamos felizes que vocês gostaram da estada em nossa propriedade. Irei dividir sua pesquisa com nossa equipe. Esperamos recebê-los em breve. Atenciosamente,
6/10 Okay
Frederico
24 Jul 2021
Liked: Cleanliness, room comfort
Equipe hospitaleira, mas o serviço foi ruim
Recepção foi muito gentil e hospitaleira. O café da manhã (no quarto por medidas da Covid) foi decepcionante. Além de sem graça, a variedade foi limitada, suco de laranja de caixinha, havíamos feito pedido de omelete/ovo mexido no dia anterior e acabou não vindo, enfim uma bagunça e decepção. Tem hotéis mais bem estruturados nas redondezas pelo mesmo valor.
Frederico
Stayed 1 night in Jul 2021
Response from Giovanna Oliveira - Night Shift Leader on 25 Jul 2021
Olá Sr. Frederico, Obrigada por seu feedback, seus comentários são muito importantes para nossa melhoria. Peço desculpas por não ter atendido suas expectativas, estamos trabalhando para poder proporcionar a melhor estada possível aos nossos hóspedes.
Atenciosamente,
8/10 Good
Verified traveller
27 Jan 2021
Liked: Cleanliness, room comfort
Clean, comfortable apartments with full kitchen. Staff are attentive and courteous. Breakfast is delivered in room to minimize conglomeration. The neighborhood has many restaurants and shopping options.
Verified traveller
Stayed 1 night in Jan 2021
Response from Giovanna Oliveira - Night Shift Leader on 28 Jan 2021
Thanks for your feedback. We hope to host you next time you visit São Paulo. Kind Regards,
2/10 Terrible
Bruna
6 Oct 2020
Disliked: Cleanliness, room comfort
Disappointing
Value for money far from ideal. This is not even a 3 star hotel.
The shower was poor and reception didn’t take any action to change the room or at least to fix it.
Room was super small and water on mini bar an extortion
This was definitely the worst Marriott I ever stayed
Bruna
Stayed 2 nights in Oct 2020
Response from Giovanna Oliveira on 8 Oct 2020
Thanks for your feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Your comments are very important to us to improve our services.
King Regards,
Giovanna Oliveira - Night Shift Leader
10/10 Excellent
Izaias
6 Sept 2020
Liked: Cleanliness, room comfort
Great amenities in the rooms.
Very good location. Nice room with great amenities.
Izaias
Stayed 2 nights in Sep 2020
Response from Fernanda on 7 Sept 2020
Hi Mr. Izaias,
Thanks for your feedback.
We hope to host you next time you visit São Paulo.
Kind Regards,
6/10 Okay
Verified traveller
2 Aug 2020
Disliked: Room comfort
OK for ine night
Verified traveller
Stayed 1 night in Aug 2020
Response from Fernanda on 4 Aug 2020
Dear Guest,
Thanks for you feedback.
We hope to host you in your next visit to São Paulo.
Kind Regards,
Fernanda Aragones
excellent. friendly staff very helpful in all ways.
Diego
Stayed 2 nights in Feb 2020
Response from Fernanda Aragones on 18 Feb 2020
Mr. Diego,
Thanks for sharing your experience with us.
Kind Regards,
Fernanda Aragones
8/10 Good
Verified traveller
Business traveller
6 Feb 2020
Liked: Cleanliness, amenities
Good location for longer stays. Not very convenient for short stays as it is slightly away from the areas where a tourist would likely venture. Construction around the hotel meant some noise. Gym in hotel was also under construction or renovation which meant there was a temporary gym in another room. Breakfast was good, though would have liked to see more varieties of fresh fruits. Hotel and restaurant staff all were very professional and friendly.
Verified traveller
Stayed 5 nights in Jan 2020
Response from Fernanda Aragones on 22 Feb 2020
Thanks for your feedback. Your comments are very important to us to improve our services.
Kind Regards,
Fernanda Aragones
Large room, comfortable hotel in Itaim Bibi (safe business district, close to great restaurants and nightlife, as well as Ibirapuera park). Gym on-site. Comfortable bed. Would not hesitate in staying there again next time I am in town.
Although breakfast could be a bit better and they do not have a full time restaurant on the premises the apartments are of excellent quality and comfort, especially their beds. I stayed in many high end hotels in Sao Paulo and although this place does not have some aesthetic thrills that are offered by big hotels it has been by far my first choice where to stay. There are also many good restaurants within 3 blocks, including one that has a full organic menu. The area is also safe to walk at night which in Sao Paulo it is a plus.
JOSE
Stayed 5 nights in Sep 2018
10/10 Excellent
Verified traveller
20 Sept 2018
Liked: Cleanliness, staff & service, room comfort
Good safe property for business travellers.
The staff here was very, very good. Knowledgeable. Helpful. And friendly. Located in a safe, good area. The property obviously caters to business travellers and does so well.
Every time I go to Sao Paoulo I stay at Marriot Villa Nova- Great location, close to lots of restaurants and outgoing places, very nice and helpful staff
Mohsen
Stayed 9 nights in May 2018
6/10 Okay
Steve, New York
20 Apr 2018
Liked: Staff & service
the hotel need a major renovation
It hardly is consider a 3 star hotel