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Reviews of Sleep Inn Guarulhos

3 out of 5
Sleep Inn Guarulhos
Avenida Natalia Zarif, 2655, Guarulhos, Sao Paulo

Reviews

8.2

Very good

Rating 10 - Excellent. 434 out of 1004 reviews" "
Rating 8 - Good. 321 out of 1004 reviews" "
Rating 6 - Okay. 141 out of 1004 reviews" "
Rating 4 - Poor. 63 out of 1004 reviews" "
Rating 2 - Terrible. 45 out of 1004 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marcio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Apr 2024

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 1 night in Apr 2024

6/10 Okay

Nikolas

Disliked: Property conditions & facilities
Shuttle leaves on the hour. All except at 2am and pm. So pick up is after that. From bus station at T2. I arrived 2x after 9pm and it was a zoo checking in. Planes come over until 2am. Start at 5am. On noisy road. Has snack kiosk. Had wfi issues. Non brazilian channels dont come in for some reason. I had issues with comfort hotels two cheapest classes. When i selected them it said it wouldnt do it. So, i chose this to punish their bait and switch.
Stayed 1 night in Apr 2024
Response from EV on 20 Apr 2024
Dear Guest,Firstly, we would like to thank you for taking part in your time to comment on your experience at our hotel.We apologize for the inconvenience caused, the situations that occurred are not in line with our quality of services and we been working to improve. We hope to see you again when you return to Sao Paulo so that we can demonstrate it was an unfortunate coincidence.Thank you for choosing Sleep Inn Guarulhos as your lodging option.Best regards

8/10 Good

Regiane, Stockbridge

Travelled with family
Liked: Cleanliness, staff & service
Only one thin pillow on each bed, thin blankets. The staffing customer service was great. From the front desk, to security, to the kitchen team, all very kind and attentive, which sort of made up for the bedding situation.
Stayed 1 night in Apr 2024
Response from EV on 20 Apr 2024
Dear Guest,Firstly, we would like to thank you for taking part in your time to comment on your experience at our hotel.We were very pleased to know that we were able to achieve our main goal which is the satisfaction of our customers while they were staying with us.We hope to see you again when you return to São Paulo or you are in transit through the airport of Guarulhos.Thank you for choosing Sleep Inn Guarulhos as your lodging option.Best regards

6/10 Okay

Carl, Collingwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a place to rest for afew hours between flights, but this was not the place as it is located right besidethe take off runway. Terrible noise every few minutes. Not recommended for sleep. Good otherwise.
Stayed 1 night in Mar 2024
Response from EV on 20 Apr 2024
Dear Guest,Firstly, we would like to thank you for taking part in your time to comment on your experience at our hotel.We thank you for your report regarding the acoustics of our facilities. Although the hotel has acoustic insulation on the walls and double glazed anti-noise windows, we will check the best option to minimize this inconvenience for everyone.We hope to see you again when you return to São Paulo or you are in transit through the airport of Guarulhos.Thank you for choosing Sleep Inn Guarulhos as your lodging option.Best regards

10/10 Excellent

Aldo, Santa Cruz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to the airport and convenient
Stayed 1 night in Mar 2024
Response from EV on 20 Apr 2024
Dear Guest,Firstly, we would like to thank you for taking part in your time to comment on your experience at our hotel.We were very pleased to know that we were able to achieve our main goal which is the satisfaction of our customers while they were staying with us.We hope to see you again when you return to São Paulo or you are in transit through the airport of Guarulhos.Thank you for choosing Sleep Inn Guarulhos as your lodging option.Best regards

10/10 Excellent

Yasmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option for layovers in guarulhos, has transfers to the airport included and its very close to the airport and accessible
Stayed 1 night in Mar 2024
Response from EV on 20 Apr 2024
Dear Guest,Firstly, we would like to thank you for taking part in your time to comment on your experience at our hotel.We were very pleased to know that we were able to achieve our main goal which is the satisfaction of our customers while they were staying with us.We hope to see you again when you return to São Paulo or you are in transit through the airport of Guarulhos.Thank you for choosing Sleep Inn Guarulhos as your lodging option.Best regards

8/10 Good

Daiane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from EV on 20 Apr 2024
Prezado hóspede,Primeiramente gostaríamos muito de agradecer por ter destinado parte de seu tempo para comentar sobre sua experiência em nosso hotel.Ficamos muito satisfeitos de saber que conseguimos atingir nosso principal objetivo que é a satisfação de nossos clientes enquanto estiveram hospedados conosco. Esperamos vê-lo novamente quando retornar a São Paulo ou estiver em transito passando pelo aeroporto de Guarulhos.Obrigado por ter escolhido o Sleep Inn Guarulhos como sua opção de hospedagem.Atenciosamente

4/10 Poor

Amy

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Paid too much for what we got. Room was much smaller than the description led me to believe it would be. The place basically gave us a spot to lay down for a little sleep. The twin bed was uncomfortable and too small, the pillows were awful, there was no bottled water available anywhere and the staff seemed less than interested in helping us locate some. Grateful our stay was only one night. Property did not measure up.
Stayed 1 night in Mar 2024
Response from EV on 20 Apr 2024
Dear Guest,Firstly, we would like to thank you for taking part in your time to comment on your experience at our hotel.We apologize for the inconvenience caused, the situations that occurred are not in line with our quality of services and we been working to improve. We hope to see you again when you return to Sao Paulo so that we can demonstrate it was an unfortunate coincidence.Thank you for choosing Sleep Inn Guarulhos as your lodging option.Best regards

8/10 Good

Alejandra

Stayed 1 night in Mar 2024
Response from EV on 20 Apr 2024
Prezado hóspede,Primeiramente gostaríamos muito de agradecer por ter destinado parte de seu tempo para comentar sobre sua experiência em nosso hotel.Ficamos muito satisfeitos de saber que conseguimos atingir nosso principal objetivo que é a satisfação de nossos clientes enquanto estiveram hospedados conosco. Esperamos vê-lo novamente quando retornar a São Paulo ou estiver em transito passando pelo aeroporto de Guarulhos.Obrigado por ter escolhido o Sleep Inn Guarulhos como sua opção de hospedagem.Atenciosamente

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Licia

Liked: Staff & service, amenities, property conditions & facilities
Noisy due to being next to the airport. Hotel management cannot change that. It is the price we pay to stay close to the airport.
Stayed 1 night in Jan 2024
Response from Giselle Duarte on 23 Feb 2024
Dear Guest,Firstly, we would like to thank you for taking part in your time to comment on your experience at our hotel.We thank you for your report regarding the acoustics of our facilities. Although the hotel has acoustic insulation on the walls and double glazed anti-noise windows, we will check the best option to minimize this inconvenience for everyone.We hope to see you again when you return to São Paulo or you are in transit through the airport of Guarulhos.

10/10 Excellent

Silvina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok for us
Stayed 1 night in Dec 2023
Response from Giselle Duarte - Coordenadora de Operações on 5 Jan 2024
Prezado hóspede,Agradecemos por escolher Sleep Inn Guarulhos! Obrigado por nos avaliar!Ficamos muito felizes em saber que atingimos nosso objetivo, a sua satisfação.Esperamos revê-lo em breve!

10/10 Excellent

AMANDA, Irving

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great 👍 I stayed for one night only.
Stayed 1 night in Dec 2023
Response from EV on 29 Dec 2023
Dear Guest,Firstly, we would like to thank you for taking part in your time to comment on your experience at our hotel.We were very pleased to know that we were able to achieve our main goal which is the satisfaction of our customers while they were staying with us.We hope to see you again when you return to São Paulo or you are in transit through the airport of Guarulhos.Thank you for choosing Sleep Inn Guarulhos as your lodging option.Best regards

6/10 Okay

Jose

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from EV on 22 Dec 2023
Prezado hóspede,Primeiramente gostaríamos muito de agradecer por ter destinado parte de seu tempo para comentar sobre sua experiência em nosso hotel.Ficamos muito satisfeitos de saber que conseguimos atingir nosso principal objetivo que é a satisfação de nossos clientes enquanto estiveram hospedados conosco. Esperamos vê-lo novamente quando retornar a São Paulo ou estiver em transito passando pelo aeroporto de Guarulhos.Obrigado por ter escolhido o Sleep Inn Guarulhos como sua opção de hospedagem.Atenciosamente

4/10 Poor

Clovis, Chelsea

Disliked: Cleanliness, property conditions & facilities
the bathroom and bed/sheets where not clean. found a hair in a fruit during breakfast. Small area for breakfast and very crowded.
Stayed 2 nights in Nov 2023
Response from EV on 22 Dec 2023
Dear Guest,Firstly, we would like to thank you very much for taking the time to comment on your experience at our hotel.I would like to take advantage of this message and inform you that your comments have already been sent to the person responsible for our partner restaurant so that they can improve the service as a whole.We hope to see you again when you return to São Paulo so that we can provide you with a better experience at our hotel.Thank you for choosing Sleep Inn Guarulhos as your accommodation option.Yours sincerely

4/10 Poor

Enzo

Liked: Cleanliness, staff & service
The hotel said they had airport shuttle and I booked for 7 am and never arrived, I had to go to the airport in Uber.
Stayed 1 night in Nov 2023
Response from EV on 22 Dec 2023
Dear Guest,Firstly, we would like to thank you for taking part in your time to comment on your experience at our hotel.I would like to take this message and inform that we are already solving all possible flaws regarding the services provided by the courtesy transport company between the airport and hotel.We hope to see you again when you return to São Paulo or you are in transit through the airport of Guarulhos.Thank you for choosing Sleep Inn Guarulhos as your lodging option.Best regards

10/10 Excellent

Sofia

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Super nice and modern hotel. Alert at needs . I world have love to stato more days
Stayed 1 night in Nov 2023
Response from EV on 22 Dec 2023
Dear Guest,Firstly, we would like to thank you for taking part in your time to comment on your experience at our hotel.We were very pleased to know that we were able to achieve our main goal which is the satisfaction of our customers while they were staying with us.We hope to see you again when you return to São Paulo or you are in transit through the airport of Guarulhos.Thank you for choosing Sleep Inn Guarulhos as your lodging option.Best regards

10/10 Excellent

gustavo

Stayed 1 night in Nov 2023
Response from EV on 22 Dec 2023
Prezado hóspede,Primeiramente gostaríamos muito de agradecer por ter destinado parte de seu tempo para comentar sobre sua experiência em nosso hotel.Ficamos muito satisfeitos de saber que conseguimos atingir nosso principal objetivo que é a satisfação de nossos clientes enquanto estiveram hospedados conosco. Esperamos vê-lo novamente quando retornar a São Paulo ou estiver em transito passando pelo aeroporto de Guarulhos.Obrigado por ter escolhido o Sleep Inn Guarulhos como sua opção de hospedagem.Atenciosamente

10/10 Excellent

gregory, Bartlett

Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk staff
Stayed 1 night in Nov 2023
Response from EV on 22 Dec 2023
Dear Guest,Firstly, we would like to thank you for taking part in your time to comment on your experience at our hotel.We were very pleased to know that we were able to achieve our main goal which is the satisfaction of our customers while they were staying with us.We hope to see you again when you return to São Paulo or you are in transit through the airport of Guarulhos.Thank you for choosing Sleep Inn Guarulhos as your lodging option.Best regards

8/10 Good

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from EV on 22 Dec 2023
Prezado hóspede,Primeiramente gostaríamos muito de agradecer por ter destinado parte de seu tempo para comentar sobre sua experiência em nosso hotel.Ficamos muito satisfeitos de saber que conseguimos atingir nosso principal objetivo que é a satisfação de nossos clientes enquanto estiveram hospedados conosco. Esperamos vê-lo novamente quando retornar a São Paulo ou estiver em transito passando pelo aeroporto de Guarulhos.Obrigado por ter escolhido o Sleep Inn Guarulhos como sua opção de hospedagem.Atenciosamente

10/10 Excellent

Jessica

Stayed 1 night in Nov 2023
Response from EV on 22 Dec 2023
Prezado hóspede,Primeiramente gostaríamos muito de agradecer por ter destinado parte de seu tempo para comentar sobre sua experiência em nosso hotel.Ficamos muito satisfeitos de saber que conseguimos atingir nosso principal objetivo que é a satisfação de nossos clientes enquanto estiveram hospedados conosco. Esperamos vê-lo novamente quando retornar a São Paulo ou estiver em transito passando pelo aeroporto de Guarulhos.Obrigado por ter escolhido o Sleep Inn Guarulhos como sua opção de hospedagem.Atenciosamente

6/10 Okay

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing wrong with the hotel. Room was clean and comfortable. Problem is the shuttle bus from the airport. When I arrived at the pick up point outside Terminal 2, the bus was already full and left a number of guests behind. They said they would be back but only returned 90 mins later, as per their normal schedule. I assumed they would return immediately to pick up the remaining guests but this did not happen, so we had to wait at the airport for a long time. I only booked the room so I could catch some sleep during a long-ish layover but by the time I finally arrived at the hotel, I only managed a couple of hours of sleep before I had to return to the airport for my next flight. So, a bit of a waste for me...
Stayed 1 night in Sep 2023
Response from EV on 27 Oct 2023
Dear Guest,Firstly, we would like to thank you for taking part in your time to comment on your experience at our hotel.We apologize for the inconvenience caused, the situations that occurred are not in line with our quality of services and we been working to improve. We hope to see you again when you return to Sao Paulo so that we can demonstrate it was an unfortunate coincidence.Thank you for choosing Sleep Inn Guarulhos as your lodging option.Best regards

8/10 Good

Yolanda

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from EV on 27 Oct 2023
Prezado hóspede,Primeiramente gostaríamos muito de agradecer por ter destinado parte de seu tempo para comentar sobre sua experiência em nosso hotel.Ficamos muito satisfeitos de saber que conseguimos atingir nosso principal objetivo que é a satisfação de nossos clientes enquanto estiveram hospedados conosco. Esperamos vê-lo novamente quando retornar a São Paulo ou estiver em transito passando pelo aeroporto de Guarulhos.Obrigado por ter escolhido o Sleep Inn Guarulhos como sua opção de hospedagem.Atenciosamente

6/10 Okay

Ricardo Rios

Stayed 1 night in Sep 2023
Response from EV on 27 Oct 2023
Prezado hóspede,Primeiramente gostaríamos muito de agradecer por ter destinado parte de seu tempo para comentar sobre sua experiência em nosso hotel.Ficamos muito satisfeitos de saber que conseguimos atingir nosso principal objetivo que é a satisfação de nossos clientes enquanto estiveram hospedados conosco. Esperamos vê-lo novamente quando retornar a São Paulo ou estiver em transito passando pelo aeroporto de Guarulhos.Obrigado por ter escolhido o Sleep Inn Guarulhos como sua opção de hospedagem.Atenciosamente

6/10 Okay

Jonathan

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from EV on 29 Sept 2023
Prezado hóspede,Primeiramente gostaríamos muito de agradecer por ter destinado parte de seu tempo para comentar sobre sua experiência em nosso hotel.Ficamos muito satisfeitos de saber que conseguimos atingir nosso principal objetivo que é a satisfação de nossos clientes enquanto estiveram hospedados conosco. Esperamos vê-lo novamente quando retornar a São Paulo ou estiver em transito passando pelo aeroporto de Guarulhos.Obrigado por ter escolhido o Sleep Inn Guarulhos como sua opção de hospedagem.Atenciosamente

8/10 Good

Diogo Edilton, MITCHAM

Business traveller
Liked: Cleanliness, property conditions & facilities
My bed had hair, not sure if from the cleaner or dirty laundry. Toilet was leaking. Breakfast was poor
Stayed 1 night in Sep 2023
Response from EV on 29 Sept 2023
Dear Guest,Firstly, we would like to thank you for taking part in your time to comment on your experience at our hotel.We apologize for the inconvenience caused, the situations that occurred are not in line with our quality of services and we been working to improve. We hope to see you again when you return to Sao Paulo so that we can demonstrate it was an unfortunate coincidence.Thank you for choosing Sleep Inn Guarulhos as your lodging option.Best regards

8/10 Good

Geovanni Montini

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from EV on 29 Sept 2023
Prezado hóspede,Primeiramente gostaríamos muito de agradecer por ter destinado parte de seu tempo para comentar sobre sua experiência em nosso hotel.Ficamos muito satisfeitos de saber que conseguimos atingir nosso principal objetivo que é a satisfação de nossos clientes enquanto estiveram hospedados conosco. Esperamos vê-lo novamente quando retornar a São Paulo ou estiver em transito passando pelo aeroporto de Guarulhos.Obrigado por ter escolhido o Sleep Inn Guarulhos como sua opção de hospedagem.Atenciosamente

10/10 Excellent

Anna Carolyna Wanderley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Aug 2023
Response from EV on 29 Sept 2023
Prezado hóspede,Primeiramente gostaríamos muito de agradecer por ter destinado parte de seu tempo para comentar sobre sua experiência em nosso hotel.Ficamos muito satisfeitos de saber que conseguimos atingir nosso principal objetivo que é a satisfação de nossos clientes enquanto estiveram hospedados conosco. Esperamos vê-lo novamente quando retornar a São Paulo ou estiver em transito passando pelo aeroporto de Guarulhos.Obrigado por ter escolhido o Sleep Inn Guarulhos como sua opção de hospedagem.Atenciosamente

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from EV on 29 Sept 2023
Prezado hóspede,Primeiramente gostaríamos muito de agradecer por ter destinado parte de seu tempo para comentar sobre sua experiência em nosso hotel.Ficamos muito satisfeitos de saber que conseguimos atingir nosso principal objetivo que é a satisfação de nossos clientes enquanto estiveram hospedados conosco. Esperamos vê-lo novamente quando retornar a São Paulo ou estiver em transito passando pelo aeroporto de Guarulhos.Obrigado por ter escolhido o Sleep Inn Guarulhos como sua opção de hospedagem.Atenciosamente

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from EV on 21 Aug 2023
Prezado hóspede,Primeiramente gostaríamos muito de agradecer por ter destinado parte de seu tempo para comentar sobre sua experiência em nosso hotel.Ficamos muito satisfeitos de saber que conseguimos atingir nosso principal objetivo que é a satisfação de nossos clientes enquanto estiveram hospedados conosco. Esperamos vê-lo novamente quando retornar a São Paulo ou estiver em transito passando pelo aeroporto de Guarulhos.Obrigado por ter escolhido o Sleep Inn Guarulhos como sua opção de hospedagem.Atenciosamente

10/10 Excellent

Jussara

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My expectations were high
Stayed 1 night in Aug 2023
Response from EV on 21 Aug 2023
Dear Guest,Firstly, we would like to thank you for taking part in your time to comment on your experience at our hotel.We were very pleased to know that we were able to achieve our main goal which is the satisfaction of our customers while they were staying with us.We hope to see you again when you return to São Paulo or you are in transit through the airport of Guarulhos.Thank you for choosing Sleep Inn Guarulhos as your lodging option.Best regards

10/10 Excellent

Estevao, Fort Lauderdale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.
Stayed 1 night in Aug 2023
Response from EV on 21 Aug 2023
Dear Guest,Firstly, we would like to thank you for taking part in your time to comment on your experience at our hotel.We were very pleased to know that we were able to achieve our main goal which is the satisfaction of our customers while they were staying with us.We hope to see you again when you return to São Paulo or you are in transit through the airport of Guarulhos.Thank you for choosing Sleep Inn Guarulhos as your lodging option.Best regards

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay near GRU
Stayed 2 nights in Aug 2023
Response from EV on 21 Aug 2023
Dear Guest,Firstly, we would like to thank you for taking part in your time to comment on your experience at our hotel.We were very pleased to know that we were able to achieve our main goal which is the satisfaction of our customers while they were staying with us.We hope to see you again when you return to São Paulo or you are in transit through the airport of Guarulhos.Thank you for choosing Sleep Inn Guarulhos as your lodging option.Best regards

10/10 Excellent

Orival B

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Jul 2023
Response from Giselle Duarte - Coordenadora de Operações on 28 Jul 2023
Firstly, we would like to thank you for taking part in your time to comment on your experience at our hotel.We were very pleased to know that we were able to achieve our main goal which is the satisfaction of our customers while they were staying with us.We hope to see you again when you return to São Paulo or you are in transit through the airport of Guarulhos.

4/10 Poor

Kevin

Stayed 1 night in Jul 2023
Response from EV on 21 Aug 2023
Prezado hóspede,Primeiramente gostaríamos muito de agradecer por ter destinado parte de seu tempo para comentar sobre sua experiência em nosso hotel.Lamentamos que não tenha se sentido confortável ou mesmo insatisfeito durante sua estada conosco. Acreditamos que eventuais falhas possam ter ocorrido durante sua estada e estamos trabalhando para aprimorar nossos serviços.Esperamos vê-lo novamente quando retornar a São Paulo ou estiver em transito passando pelo aeroporto de Guarulhos.Obrigado por ter escolhido o Sleep Inn Guarulhos como sua opção de hospedagem.Atenciosamente

10/10 Excellent

Gracimere

Liked: Cleanliness, property conditions & facilities
Gostei muito da suíte,limpeza e localização,e como uma forma de cortesia o hotel leva até o aeroporto,o restaurante também é muito bom,tudo muito caprichado é gostoso super indico
Stayed 1 night in Jul 2023
Response from EV on 15 Jul 2023
Primeiramente gostaríamos muito de agradecer por ter destinado parte de seu tempo para comentar sobre sua experiência em nosso hotel.Ficamos muito satisfeitos de saber que conseguimos atingir nosso principal objetivo que é a satisfação de nossos clientes enquanto estiveram hospedados conosco. Esperamos vê-la novamente quando retornar a São Paulo ou estiver em transito passando pelo aeroporto de Guarulhos.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Well worth it for the layover I had. Friendly staff
Stayed 1 night in Jul 2023
Response from EV on 15 Jul 2023
Firstly, we would like to thank you for taking part in your time to comment on your experience at our hotel.We were very pleased to know that we were able to achieve our main goal which is the satisfaction of our customers while they were staying with us.We hope to see you again when you return to São Paulo or you are in transit through the airport of Guarulhos.

10/10 Excellent

Marcio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Really good for nigth stay over,,,
Stayed 1 night in Jun 2023
Response from EV on 15 Jul 2023
Firstly, we would like to thank you for taking part in your time to comment on your experience at our hotel.We were very pleased to know that we were able to achieve our main goal which is the satisfaction of our customers while they were staying with us.We hope to see you again when you return to São Paulo or you are in transit through the airport of Guarulhos.

2/10 Terrible

Verified traveller

Shuttle/contact issues
The hotel was fine, but the contact phone number is not in service and the listing didn't mention a shuttle schedule. It only comes every hour or so. I waited 30 mins at 11pm before calling myself an Uber to the hotel. Couldn't get through to anyone at reception when I tried calling. The morning shuttle only departed at 4am and 8am, nothing in between, so I Ubered in the morning as well. It would've been helpful to know in advance, or at least be able to contact the property.
Stayed 1 night in Jun 2023
Response from Giselle Duarte - Coordenadora de Operações on 30 Jun 2023
Firstly, we would like to thank you for taking part in your time to comment on your experience at our hotel.I would like to take this message and inform that we are already solving all possible flaws regarding the services provided by the courtesy transport company between the airport and hotel.We hope to see you again when you return to São Paulo or you are in transit through the airport of Guarulhos.Thank you for choosing Comfort Guarulhos as your lodging option.

10/10 Excellent

Wei

Stayed 1 night in May 2023
Response from EV on 20 May 2023
Prezado hóspede,Primeiramente gostaríamos muito de agradecer por ter destinado parte de seu tempo para comentar sobre sua experiência em nosso hotel.Ficamos muito satisfeitos de saber que conseguimos atingir nosso principal objetivo que é a satisfação de nossos clientes enquanto estiveram hospedados conosco. Esperamos vê-lo novamente quando retornar a São Paulo ou estiver em transito passando pelo aeroporto de Guarulhos.Obrigado por ter escolhido o Sleep Inn Guarulhos como sua opção de hospedagem.Atenciosamente

2/10 Terrible

Solange

Stayed 2 nights in May 2023
Response from Giselle Duarte - Coordenadora de Operações on 30 Jun 2023
Primeiramente gostaríamos muito de agradecer por ter destinado parte de seu tempo para comentar sobre sua experiência em nosso hotel.Lamentamos que não tenha se sentido confortável ou mesmo insatisfeito durante sua estada conosco. Acreditamos que eventuais falhas possam ter ocorrido durante sua estada e estamos trabalhando para aprimorar nossos serviços.Esperamos vê-la novamente quando retornar a São Paulo ou estiver em transito passando pelo aeroporto de Guarulhos.

10/10 Excellent

Meriele Edvirgem

Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are absolutely kind and helpfull.
Stayed 1 night in May 2023
Response from EV on 12 May 2023
Dear Guest,Firstly, we would like to thank you for taking part in your time to comment on your experience at our hotel.We were very pleased to know that we were able to achieve our main goal which is the satisfaction of our customers while they were staying with us.We hope to see you again when you return to São Paulo or you are in transit through the airport of Guarulhos.Thank you for choosing Sleep Inn Guarulhos as your lodging option.Best regards

6/10 Okay

Regiane

Stayed 1 night in May 2023
Response from Giselle Duarte - Coordenadora de Operações on 30 Jun 2023
Primeiramente gostaríamos muito de agradecer por ter destinado parte de seu tempo para comentar sobre sua experiência em nosso hotel.Ficamos muito satisfeitos de saber que conseguimos atingir nosso principal objetivo que é a satisfação de nossos clientes enquanto estiveram hospedados conosco. Esperamos vê-lo novamente quando retornar a São Paulo ou estiver em transito passando pelo aeroporto de Guarulhos.

8/10 Good

Ana

Stayed 1 night in Apr 2023
Response from EV on 20 May 2023
Prezado hóspede,Primeiramente gostaríamos muito de agradecer por ter destinado parte de seu tempo para comentar sobre sua experiência em nosso hotel.Ficamos muito satisfeitos de saber que conseguimos atingir nosso principal objetivo que é a satisfação de nossos clientes enquanto estiveram hospedados conosco. Esperamos vê-lo novamente quando retornar a São Paulo ou estiver em transito passando pelo aeroporto de Guarulhos.Obrigado por ter escolhido o Sleep Inn Guarulhos como sua opção de hospedagem.Atenciosamente

2/10 Terrible

Leonardo

Stayed 1 night in Apr 2023
Response from EV on 20 May 2023
Prezado hóspede,Primeiramente gostaríamos muito de agradecer por ter destinado parte de seu tempo para comentar sobre sua experiência em nosso hotel.Lamentamos que não tenha se sentido confortável ou mesmo insatisfeito durante sua estada conosco. Acreditamos que eventuais falhas possam ter ocorrido durante sua estada e estamos trabalhando para aprimorar nossos serviços.Esperamos vê-lo novamente quando retornar a São Paulo ou estiver em transito passando pelo aeroporto de Guarulhos.Obrigado por ter escolhido o Sleep Inn Guarulhos como sua opção de hospedagem.Atenciosamente

10/10 Excellent

Juvenil

Stayed 1 night in Mar 2023
Response from EV on 24 Mar 2023
Prezado hóspede,Primeiramente gostaríamos muito de agradecer por ter destinado parte de seu tempo para comentar sobre sua experiência em nosso hotel.Ficamos muito satisfeitos de saber que conseguimos atingir nosso principal objetivo que é a satisfação de nossos clientes enquanto estiveram hospedados conosco. Esperamos vê-lo novamente quando retornar a São Paulo ou estiver em transito passando pelo aeroporto de Guarulhos.Obrigado por ter escolhido o Sleep Inn Guarulhos como sua opção de hospedagem.Atenciosamente

10/10 Excellent

Edwin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It is an airport hotel, there's an airport around the property, so no much to tell of the surrounding area. However, the restaurant (I took dinner and breaksfast) of the hotel is very good, clean, nice, not heavy food, just a perfect meal for being on the move. Great salad, rice, pasta, fish, meat, all fresh and pleasant.
Stayed 1 night in Mar 2023
Response from EV on 24 Mar 2023
Dear Guest,Firstly, we would like to thank you for taking part in your time to comment on your experience at our hotel.We were very pleased to know that we were able to achieve our main goal which is the satisfaction of our customers while they were staying with us.We hope to see you again when you return to São Paulo or you are in transit through the airport of Guarulhos.Thank you for choosing Sleep Inn Guarulhos as your lodging option.Best regards

6/10 Okay

BRIAN LEWIS

Liked: Cleanliness, property conditions & facilities, room comfort
Terrible shuttle service & no reply pre-arrival
This is supposed to be an airport hotel. Why on earth is it impossible to get the details of the airport shuttle service from a hotel whose main attraction is its proximity to the airport! I messaged via Hotel.com and called twice. I received no response but hoped that it would be easy to find the shuttle service on arrival. I waited an hour at Terminal 3 and no shuttle arrived. I eventually found someone who told me that this hotel's shuttle only operates from Terminal 2. Having walked to Terminal 2 it was then about an hour before the shuttle arrived. In the time I waited I saw endless shuttles for Marriott, Mercure and Hampton. Unless you manage to sort out the shuttle in advance, I would not book this hotel and would stay at one with a better shuttle service.
Stayed 1 night in Mar 2023
Response from EV on 24 Mar 2023
Dear Guest,Firstly, we would like to thank you for spending part in your time to comment on your experience at our hotel.We apologize for the inconvenience caused, the situations that occurred are not in line with our quality of services and we been working to improve. We hope to see you again when you return to Sao Paulo so that we can demonstrate it was an unfortunate coincidence.Thank you for choosing Sleep Inn Guarulhos as your lodging option.Best regards

10/10 Excellent

Heleny

Stayed 1 night in Mar 2023
Response from EV on 6 Apr 2023
Prezado hóspede,Primeiramente gostaríamos muito de agradecer por ter destinado parte de seu tempo para comentar sobre sua experiência em nosso hotel.Ficamos muito satisfeitos de saber que conseguimos atingir nosso principal objetivo que é a satisfação de nossos clientes enquanto estiveram hospedados conosco. Esperamos vê-lo novamente quando retornar a São Paulo ou estiver em transito passando pelo aeroporto de Guarulhos.Obrigado por ter escolhido o Sleep Inn Guarulhos como sua opção de hospedagem.Atenciosamente