Saray Holidays

This hotel is not smoke free

Wish they had more breakfast options..like lentil soup. Coffee was really bad, they can improve on getting good coffee and or machine. Should have option like Turkish coffee ottoman coffee or normal coffee Keep the fresh milk near the tea dispenser

Everything the food was great

The best thing about this hotel is by far the location. All the main attractions (mosques, Topkapi etc) are within walking distance (~15 mins) and there's a tram stop around the corner for further ventures (e.g. Kadakoy, Galata etc) The hotel itself however is not a 4* as advertised. It's very basic. I visited with 8 other guests and we were all of the same opinion. It definitely has everything you need to get by, but is not particularly comfortable. The breakfast has more Turkish options than continental (think salads/cheeses) but again has just enough choice for a decent eat - e.g. there isn't an omelette station but boiled and scrambled eggs are available. The rooms were clean and any time housekeeping was requested, it was prompt. The staff were on the whole really friendly - we did however have 1 quite pushy front desk person who repeatedly tried to sell us a boat tour (completely fine for this to happen once on arrival as information but it started to become uncomfortable as it was constant everytime i walked through the lobby after I had explained we had a booking we were already happy with). Across the 9 of us there were varied opinions on the comfort of the beds. In summary, we wouldn't be likely to stay again - however in all fairness, Istanbul is an older city so the options in such a convenient location would be limited, especially for so many people travelling together.

My husband, daughter and I recently stayed at the hotel, and all had a wonderful experience. The staff are exceptional. From the bellmen to the concierge and restaurant staff, they all went above and beyond. We especially enjoyed our time in the restaurant and lounge where my daughter and I played the piano while having nice conversations. The restaurant staff were also especially good with our daughter. Thank you, we will be back.