Springwood Hotel Guide - Sassafras Gully Reserve hotels in Springwood, Australia.

"The dinner was great！ "

"If you haven't stayed there ... it's a must"

"We recently stayed at the Mountain Heritage Hotel and unfortunately our experience was quite disappointing, particularly given the expectations set by the property. We booked the corner suite, which was advertised as a premium offering, however the room was not well maintained. The “jetted tub” appeared unclean, as though it hadn’t been properly serviced in some time. The fridge was not functioning, and amenities listed in the property details, such as slippers, were not provided. While the room itself has an older style, it felt neglected rather than charming, and overall cleanliness was lacking. The carpet also seemed poorly maintained, with noticeable dust affecting comfort. Service at breakfast was another letdown. I waited approximately 30 minutes for a coffee, during which time the barista/bartender served another guest and proceeded to make a cocktail without acknowledging me at all. A simple acknowledgement would have gone a long way. That said, the property itself is beautiful and the views from the restaurant are genuinely stunning, which was a highlight of our stay. Overall, while the location and setting are impressive, the cleanliness, maintenance, and service fell well below expectations and need significant improvement. Will not be staying here again."

"Exceeded expectations. Spacious, clean, well equipped, comfy bed, close to bushwalks, and cafes/village, peaceful, quiet, fab fireplace, awesome spa, pretty trees. Nice staff. Excellent. Thank you! "

"A lovely old hotel in the process of being renovated with lots of work still to be done Rooms are clean with comfortable bed and the shower hot No ability to make yourself a hot drink which was a big negative for me and no wifi Hotel is not near to other establishments for meals but a short drive away there are some options Has a good bistro serving large meals- pub grub style menu A very busy weekend in the hotel which is great for them Staff friendliness is the strength of this establishment"

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"Great room, comfy beds and great shower. Clean and well furnished. "

"It was by far the most charming place we've ever stayed in. AND just across the street from the train station (noise not a problem) so very convenient with luggage. Their breakfast buffet (not included but very reasonably priced) was good and plentiful. Around the corner from bus stops, with many local eateries within a couple blocks. Had a game room with pool table, library, bar, just can't say enough nice things about it."