Exterior

Reviews of Holiday Inn Express & Suites Saugerties - Hudson Valley, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 298 out of 473 reviews" "
Rating 8 - Good. 105 out of 473 reviews" "
Rating 6 - Okay. 35 out of 473 reviews" "
Rating 4 - Poor. 15 out of 473 reviews" "
Rating 2 - Terrible. 20 out of 473 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

France

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Une tuile de ceramique est cassé a l'entrée de la chambre, ceramique taché a coté de la toilette et cuvette est écorché, mais c'est tres propre et la chambre est tres belle. Les corridors et les hall de l'hotel sont impecable
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello France,Nous apprécions vos commentaires sur la propreté de la chambre et l'aspect général de l'hôtel. Nous prenons note des problèmes signalés pour les corriger. Nous espérons que malgré cela, votre séjour a été agréable et confortable.

10/10 Excellent

anthony, springfield

Clean.convenient. Friendly staff. Above average breakfast.
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello anthony,We're pleased to hear you found our hotel clean and convenient, with a friendly staff. We're glad you enjoyed our above-average breakfast during your stay. Your positive feedback is appreciated, and we hope to welcome you back soon for another pleasant experience.

8/10 Good

Christen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is newer and just feels fresh and clean. The staff at the front desk was welcoming and kind. The continental breakfast needed a little more help to keep food stocked as it was very busy ! Overall a great place that we would stay again!
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello Christen, We are delighted to hear you found our hotel fresh and clean, and that you received a warm welcome from our staff. Thank you for your feedback regarding the breakfast area, we will share your comments with our team for further review. We look forward to welcoming you back during your next visit!

8/10 Good

Al

Nice place to stay, easy access and very clean
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Hello Al,We are delighted to hear that you found our hotel to be conveniently located and well-maintained. Your positive feedback is greatly appreciated, and we hope to welcome you back for another enjoyable stay in the future.

8/10 Good

Alex

Travelled with family
I like that the property is clean and has a modern design. I wish the breakfast would include some gluten free options and the food would be handle/serve to be safe for guests with dietary restrictions (e.g. celiac disease).
Stayed 3 nights in Feb 2024
Response from Manager on 27 Feb 2024
Hello Alex,Your feedback on the cleanliness and modern design of our property just made our day, so thank you kindly. For special dietary needs, we recommend guests inform our staff in advance for personalized assistance during their stay. We hope to welcome you back in the future.

10/10 Excellent

Cheng-Ying

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free full breakfast was a great and convenient amenity.
Stayed 2 nights in Feb 2024
Response from Manager on 24 Feb 2024
Hello Cheng-Ying,We are pleased to hear that you found our complimentary full breakfast convenient during your stay. Our team strives to offer a variety of options to ensure a satisfying start to your day. Should you have any further feedback or require assistance, please feel free to reach out to our management team directly.

10/10 Excellent

Kristian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to highway. Close to Saugerties downtown
Stayed 1 night in Feb 2024
Response from Manager on 23 Feb 2024
Hello Kristian,We appreciate your feedback on our convenient location near the highway and downtown Saugerties. We hope you had a pleasant stay overall and enjoyed your time with us. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

10/10 Excellent

Shuangye

Stayed 2 nights in Feb 2024
Response from Manager on 22 Mar 2024
Hello Shuangye,We are amped to hear that you enjoyed your stay with us! We hope to welcome you back soon for another wonderful experience.

6/10 Okay

CATHERINE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on 31 Jan 2024
Hello CATHERINE, We appreciate you choosing our hotel for your stay. We encourage you to directly contact us to provide any feedback you may have had during your visit. We value your opinion and strive for guest satisfaction.

10/10 Excellent

Lymn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean and comfortable. The staff was friendly.
Stayed 1 night in Dec 2023
Response from Manager on 27 Jan 2024
Hello Lymn,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our hotel to be clean and comfortable, and our staff friendly. Providing a pleasant and welcoming atmosphere is always our top priority. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on 23 Jan 2024
Hello Nancy,We appreciate you choosing our hotel for your stay! We are delighted to hear you had a fantastic experience with us. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to welcome you back in the future!

8/10 Good

Yu, Hoboken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on 18 Jan 2024
Hello Yu,Thank you for choosing our hotel for your recent stay! We're delighted to hear that you had a positive experience. If you have any further feedback or if there's anything we can do to enhance your future stays, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on 17 Jan 2024
Hello Julia,We are delighted to hear that you had a great stay with us! Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. We look forward to welcoming you back in the future for another wonderful experience.

10/10 Excellent

OZGUR, BROOKLYN

Liked: Cleanliness, staff & service, property conditions & facilities
The only issue is the noise level at rooms. The walls are vert thin and you would hear every conversation next door has plus heavy footsteps
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello OZGUR,Thank you for sharing your feedback regarding the noise level in our rooms. We apologize for any inconvenience this may have caused during your stay. We appreciate your understanding that occasional noise disturbances can happen in a hotel environment. We value your opinion and will take your comments into consideration for future improvements to enhance the overall guest experience.

10/10 Excellent

CHANG DUK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 16 Jan 2024
Hello CHANG DUK,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a pleasant and pleasant stay is a success! We can't wait to serve you again.

10/10 Excellent

ortansa

Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello ortansa,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. If you have any further feedback or need assistance, please feel free to reach out to us. We look forward to welcoming you back in the future.

6/10 Okay

Marisa

Liked: Cleanliness, property conditions & facilities
The continental breakfast was very minimal. No hot food ready when it opened. No hot water to make oatmeal. Otherwise it was an easy and pleasant stay.
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Marisa, Thank you for your feedback regarding our continental breakfast. We apologize for any inconvenience caused by the lack of hot food and hot water. We appreciate your compliments on the overall ease and pleasantness of your stay. We value your input and will take it into consideration for future improvements.

2/10 Terrible

Elvira

Travelled with family
Terrible Hotel
Hotel service was absolutely horrible, not clean at all has a musky smell.. front desk not welcoming at all, breakfast never happened, people running and screaming until 2 am… we had 0 sleep as a family with an 8 year old. Will Never stay here again!
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Elvira, We apologize for the experience you encountered during your stay. We strive to provide a clean and welcoming environment for our guests, and we're disappointed to hear that we fell short. Your feedback will be shared with our team to ensure we improve in these areas. We appreciate your feedback and hope you will give us another chance in the future to exceed your expectations.

6/10 Okay

Allison

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Manager on 4 Jan 2024
Hello Allison, Thank you for choosing our hotel for your stay. We hope you had an enjoyable experience with us. If you have any specific feedback or concerns, please feel free to reach out to us so we can address them accordingly. We value your opinion and look forward to welcoming you back in the future.

10/10 Excellent

Eric Carl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 1 night in Dec 2023
Response from Manager on 23 Dec 2023
Hello Eric Carl,Thank you for taking the time to share your feedback! We are delighted to hear that you had an amazing stay with us. We strive to provide exceptional service and create memorable experiences for all of our guests. We hope to welcome you back in the future for another wonderful stay.

10/10 Excellent

Meghan

Stayed 1 night in Dec 2023
Response from Manager on 22 Dec 2023
Hello Meghan,Thank you for choosing our hotel for your stay! We are delighted to hear that you had an excellent experience with us. We strive to provide exceptional service and create memorable moments for our guests. If there is anything else we can do for you in the future, please do not hesitate to reach out. We look forward to welcoming you back again soon.

10/10 Excellent

Leilani

Stayed 1 night in Dec 2023
Response from Manager on 7 Jan 2024
Hello Leilani,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future!

6/10 Okay

Eric

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very clean and quiet. Staff was totally inflexible about refunding a 2nd night which I reserved and could not use. I had to pay for both nights even though I used one. They would not budge.
Response from Manager on 7 Feb 2024
Hello Eric, Thank you for sharing your feedback on your recent stay. We appreciate your compliments regarding the cleanliness and quietness of our hotel. We apologize for any inconvenience caused by our refund policy. Our team strives to provide a consistent experience for all our guests. If you have any further concerns, we recommend reaching out to our management team for further assistance.

10/10 Excellent

samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on 9 Feb 2024
Hello samuel,We are delighted to hear that you had a wonderful experience during your stay at our hotel. We strive to provide exceptional service and it's great to know that we met your expectations. If you have any further feedback or suggestions, please do not hesitate to reach out to us. We hope to welcome you back soon for another fantastic stay.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean, friendly staff. Would definitely stay here again.
Stayed 1 night in Nov 2023
Response from Manager on 7 Dec 2023
Hello Daniel,Thank you for sharing your positive experience with us! We are delighted to hear that you found our hotel to be clean and our staff to be friendly. We greatly appreciate your kind words and look forward to welcoming you back in the future.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beautiful room🍁💕😀😊😀😍😍a little noisy from the room are above us.
Stayed 2 nights in Nov 2023
Response from Manager on 14 Feb 2024
Hello Julie,Thank you for your feedback and we are glad that you enjoyed your beautiful room! We apologize for any inconvenience caused by the noise from the rooms above. We appreciate your understanding and hope to welcome you back for another great stay in the future.

8/10 Good

Julie

Stayed 1 night in Nov 2023
Response from Manager on 22 Dec 2023
Hello Julie, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

4/10 Poor

santa

Travelled with group
Disliked: Cleanliness, staff & service
It was very noisy at night. and the lobby wasn't cleaned for hours after a coffee spill in the elevator and throughout the lobby.
Stayed 2 nights in Nov 2023
Response from Manager on 30 Nov 2023
Hello santa, Thank you for sharing your feedback regarding the noise issues and cleanliness in our lobby. We apologize for any inconvenience this may have caused during your stay. We appreciate your valuable input and will take it into consideration for future improvements.

6/10 Okay

Anthony

Liked: Property conditions & facilities
Disliked: Staff & service
Not bad but if someone is above you the floors are so thin you can hear everything, I had a family with young kids jumping on the bed :)
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Anthony,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the noise disturbance from the room above. We understand that a peaceful stay is important to our guests and we'll take your comment into consideration for future improvements.

8/10 Good

Asif

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Recently done up location.
Stayed 3 nights in Nov 2023
Response from Manager on 29 Nov 2023
Hello Asif,Thank you for your feedback! We're glad you appreciated our hotel's convenient location. Our recent renovations were aimed at enhancing our guests' experience. We hope you had a comfortable stay and look forward to welcoming you again in the future.

10/10 Excellent

Johanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place we enjoy our stay
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Johanna,We are so glad to hear that you enjoyed your stay at our hotel! It was our pleasure to have you as our guest. We strive to provide a pleasant and comfortable experience for all our visitors. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Gregg

Stayed 1 night in Nov 2023
Response from Manager on 15 Dec 2023
Hello Gregg,We are thrilled to hear that you had a fantastic experience during your stay at our hotel! We pride ourselves in providing exceptional service and ensuring that our guests have a memorable time. We hope to have the pleasure of welcoming you back in the future for another amazing stay.

6/10 Okay

Debbie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine except the people in the room above us were sooo loud we couldn’t sleep. The staff attempted to address it but nothing changed
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Hello Debbie, We apologize for any inconvenience you experienced due to noise disturbances during your stay. Our team always strives to create a comfortable and peaceful environment for all guests. We appreciate your feedback and will definitely take it into consideration to further improve our services. Please feel free to reach out to our management team to discuss your specific concerns in more detail.

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fabulous property with gorgeous views of a wonderful landscape from your room and the breakfast room as well. Make sure to request an even numbered room preferably on top floor 4 and soak in the atmosphere. So calming and relaxing. Front desk staff on point and accommodating. A short drive into Woodstock as well. The value of staying here Is incomparable and I can’t recommend this hotel highly enough!
Stayed 1 night in Nov 2023
Response from Manager on 18 Nov 2023
Hello Gregory,Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed the stunning views and the calming atmosphere of our hotel. It's great to know that our front desk staff provided excellent service during your stay. We appreciate your recommendation and look forward to welcoming you back in the future.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Everything is extremely amazingly awesomely Great!
Stayed 1 night in Nov 2023
Response from Manager on 18 Nov 2023
Hello Ronald,Thank you for sharing your experience with us, we're delighted to hear that everything was great during your stay. We strive to provide an excellent guest experience and it's always rewarding to receive such positive feedback. Should you have any further comments or suggestions, please feel free to reach out to us.

6/10 Okay

Joan

Stayed 1 night in Nov 2023
Response from Manager on 5 Dec 2023
Hello Joan,We appreciate you choosing to stay with us. If you have any specific feedback about your experience, we encourage you to reach out to us directly. We value our guests' opinions and would like the opportunity to address any concerns you may have had. We hope to have the chance to welcome you back in the future.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Beautiful room. No blow dryer which was odd. Stayed here before and happy - during the night you could hear noise coming from 4Th floor. We stayed on the 3Rd floor.
Stayed 1 night in Nov 2023
Response from Manager on 15 Nov 2023
Hello Julie,Thank you for your feedback. We appreciate your loyalty as a returning guest. We apologize for any inconvenience caused by the noise from the 4th floor. Our team will investigate this matter further to ensure it doesn't happen again. We regret the lack of a blow dryer and will make sure this is addressed for future stays.

8/10 Good

R

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 16 Nov 2023
Hello R,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We look forward to hosting you again.

10/10 Excellent

Patrick, Manalapan

Travelled with partner
Liked: Cleanliness, amenities
Quick easy early check in
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Hello Patrick,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a quick and easy early check-in experience. Our team strives to provide efficient service to ensure a seamless stay for our guests. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on 14 Nov 2023
Hello Philip,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are glad to hear that overall your stay with us was enjoyable. We hope to have the opportunity to welcome you back in the future for an even better experience.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 12 Nov 2023
Hello Jessica,Thank you for taking the time to share your positive experience at our hotel! We are delighted to hear that you had a great stay with us. Providing exceptional service and a comfortable atmosphere is our top priority, and we are glad that we exceeded your expectations. We appreciate your feedback and hope to welcome you back in the future for another excellent stay.

10/10 Excellent

Luciana

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and near the Highway.
Stayed 1 night in Nov 2023
Response from Manager on 11 Nov 2023
Hello Luciana,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel to be clean and conveniently located near the highway. We appreciate your support and hope to welcome you back in the future for another pleasant stay.

8/10 Good

NOVEM

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
Limited dining and grocery shopping
Stayed 2 nights in Nov 2023
Response from Manager on 7 Nov 2023
Hello NOVEM,Thank you for sharing your feedback about the limited dining and grocery shopping options during your stay. We apologize for any inconvenience this may have caused. We strive to provide a wide range of amenities and are continually working to improve our offerings. We appreciate your input and hope you had an otherwise enjoyable stay.

8/10 Good

JoAnn

Stayed 1 night in Oct 2023
Response from Manager on 21 Nov 2023
Hello JoAnn,Thank you for your review. We appreciate your feedback and are glad to hear that you enjoyed your stay overall. We apologize for any inconveniences you experienced and will take your rating into consideration for future improvements. We hope to have the opportunity to welcome you back in the future for an even better experience.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Had to wait 20 minutes to check in since no one was at reception desk. The extra $50 charge wasn’t explained without me asking twice for an explanation since the room was prepaid 11 months in advance. Breakfast was very disappointing with limited selection. We weren’t informed of need to insert room key to get power to the lights. The landscaping was poor with weeds and mostly landscaping plastic showing. Was poorly maintained. Definitely not a good first impression. We’ll not stay here again or give a recommendation.
Stayed 1 night in Oct 2023
Response from Manager on 26 Oct 2023
Dear Guest,We apologize for the inconvenience you experienced during check-in. We strive to provide clear communication about any additional charges and apologize for any confusion. Your feedback about breakfast selection, room key requirements, and landscaping is duly noted and we will address these issues promptly.

8/10 Good

Jesuina

Stayed 1 night in Oct 2023
Response from Manager on 14 Nov 2023
Hello Jesuina,Thank you for sharing this rating, and we welcome you to visit us again anytime!

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities are new and Clean, easy access and nearby the major roads. Has fridge and microwave in the room.
Stayed 1 night in Oct 2023
Response from Manager on 31 Oct 2023
Hello Jack,Thank you for sharing your positive feedback! We are pleased to hear that you found our facilities to be new and clean, with convenient access to major roads. It's great to know that the inclusion of a fridge and microwave in your room added convenience to your stay. We hope to welcome you back soon for another enjoyable experience.

8/10 Good

robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is the best around. Hotel seems to have a recent renovation.
Stayed 1 night in Oct 2023
Response from Manager on 21 Oct 2023
Hello robert,Thank you for your kind words! We take pride in providing a top-notch experience for our guests. We're glad you noticed our recent renovation efforts.

2/10 Terrible

Tara

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Manager on 14 Oct 2023
Hello Tara, We apologize for any inconvenience caused. Could you please provide specific details so that we can assist you further? Thank you.

8/10 Good

Caroline

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Generally a good experience staying here after an issue at another hotel we arrived late and were checked in efficiently. Hotel was spotlessly clean, big rooms and a very comfortable bed. Breakfast provided was good although unfortunately on the first morning it seemed to be cleared away early. Only issue was front desk staff during the day, we tried to expend our stay and despite saying the day I wanted to check out secet times it was only extended one night. I understand the hotel was full, (later) but not good enough to be told I was staying 4 more nights only to find out it was actually only 1 and then having to scramble again for another reservation.
Stayed 1 night in Oct 2023
Response from Manager on 11 Oct 2023
Hello Caroline,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.