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Reviews of Hotel Sausalito

2.5 out of 5
Hotel Sausalito
16 El Portal (at Bridgeway), Sausalito, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 543 out of 943 reviews" "
Rating 8 - Good. 279 out of 943 reviews" "
Rating 6 - Okay. 77 out of 943 reviews" "
Rating 4 - Poor. 28 out of 943 reviews" "
Rating 2 - Terrible. 16 out of 943 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was steps from the water front. It's very walkable to shops and resturants.
Stayed 1 night in May 2024

10/10 Excellent

Ting

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff! They were so nice and accommodating. The location was great and convenient to everything. We would definitely stay here again!
Stayed 2 nights in Apr 2024

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint historic property
Stayed 1 night in Apr 2024

8/10 Good

pamela

Liked: Cleanliness, staff & service, property conditions & facilities
excellent location. Bathroom was great staff availalbe when called When I checked in the staff did not tell me how to get settings for the internet. I was not told the Password/number was on entrance key card. The "hotel book" avaialble in the room says password is 2015. This book needs to be upgraded
Stayed 2 nights in Apr 2024

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quaint, boutique hotel. Nice location. No real front desk, though — if you need something you need to call them. But they are responsive and the cleaning ladies were great.l with cleaning when we were out of the room and providing extra towels,
Stayed 7 nights in Mar 2024

8/10 Good

Oaka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a quaint boutique hotel. However because it is an older building the connecting walls are paper thin and you can hear other guests.
Stayed 1 night in Mar 2024

10/10 Excellent

Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot right in the center of everything Sausalito. Staff did a great job checking in. etc.
Stayed 1 night in Mar 2024

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jeffrey L

Stayed 1 night in Mar 2024

10/10 Excellent

Robert J

Liked: Cleanliness, property conditions & facilities
The construction was inconvenient
Stayed 1 night in Mar 2024

4/10 Poor

Linda, San Carlos

Business traveller
The hotel was closed and they lodged me at a different location and I wasn’t notified and also I paid prepaid for the room and now I have to deal with that issue tomorrow morning when I leave
Stayed 1 night in Feb 2024

10/10 Excellent

Thomas

Stayed 2 nights in Feb 2024

10/10 Excellent

Mary

Lovely Stay
Comfortable room, great location, helpful staff
Stayed 2 nights in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Becki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Clean, warm and great location.
Stayed 1 night in Feb 2024

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Therese

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Bowen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient
Stayed 3 nights in Jan 2024

8/10 Good

James

Stayed 1 night in Dec 2023

8/10 Good

Lois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, charming, affordable in heart of Sausalito!
This hotel places you right in the heart of downtown Sausalito at a very affordable price! Quaint, clean, well maintained. Large bathroom despite room itself on small side. Most of time we were out and about, but when in room, it certainly worked. Comfy bed. Coffee maker. Discount on parking.
Stayed 2 nights in Dec 2023

8/10 Good

colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location to visit This area
This a a cute little hotel, clean and tidy, pretty small but well positioned to enjoy this part of San Francisco. There are no amenities, so expect just a room and bathroom. That’s it.
Local town
Sunrise view from around the town.
Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was absolutely perfect for my girls’ overnight in Sausalito with my BFF!! Can’t wait to come back…
Stayed 1 night in Dec 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant place. Walking distance from Ferry and from Scoma's and Trident for dinner, bakery for breakfast, and shops.
Stayed 1 night in Dec 2023

10/10 Excellent

Vasile

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 2 nights in Dec 2023

10/10 Excellent

Margaret

Stayed 1 night in Dec 2023

10/10 Excellent

Mark, Aliso Viejo

Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Stayed 2 nights in Dec 2023

6/10 Okay

Charles

Liked: Cleanliness
Okay. nothing special.
Stayed 1 night in Dec 2023

8/10 Good

Michael

Stayed 1 night in Dec 2023

8/10 Good

Jeffrey

Business traveller
Disliked: Amenities
This is a unique property without apparent full time staff...no one is at front desk when you expect them to be. Clean, comfortable but no amenities (lounge or restaurant). Had someone try to enter my room at 2:00 am. Assumed it was a guest that got confused but then its a very small hotel with limited number of rooms.
Stayed 1 night in Dec 2023

10/10 Excellent

paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Love the location. Only drawback was room smelled old/stagnant but like this place.
Stayed 1 night in Dec 2023

2/10 Terrible

Briana

Stayed 1 night in Nov 2023

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pricey and small room, but good location.
Stayed 1 night in Nov 2023

2/10 Terrible

Janet

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Beware of the extremely loud construction!
The hotel would have been a good choice if there wasn't the loudest construction you ever want to hear going on right dowstairs. It started at 8 AM and got extemely loud and even shook our room. We arrived at night and didn't see the construction until it woke us up in the morning. I stomped on the floor and they stopped for a few minutes then started right back up. I usually don't stay till check out but we were on a road trip and I injured myself and needed rest. There is no one working in the lobby. You have to call a number to reach the manager. He is not friendly and when I complained in the moring, he said the construction didn't start until 10:15 AM which was absolutely not true. He said he would refund my parking which he never did. When I told him that it was horrible to disrespect their guests with all of the noise and I would have to put this in a review to warn future guests he told me that I was trying to blackmail them for a refund. I never leave reviews but I don't want anyone to have to go through what my daughter and I did. We road trip a lot and this was a first with the construction being right below. I know it is unfortunate for the hotel to have the construction below but being dishonest with the guests and unprofessional made it even worse. They aren't even working the front desk because they do not want to face their guests. I talked to other guests and they were not happy either. Locals told me the construction has been going on for a year!
Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful‘European’ style hotel in great location!
What a delightful place to stay. Very European ‘feel’…..cozy and charming. Great maid service. Very attentive! Will be back soon!
Stayed 4 nights in Nov 2023

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Charming and updated, by the water, restaurants, shops, ferry, marina and a lovely park. Easy parking.
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Sue

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean, secure, great value for what was offered
Stayed 1 night in Oct 2023

8/10 Good

Courtney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Samantha

Liked: Cleanliness, property conditions & facilities
Nice hotel and great location.
Stayed 1 night in Oct 2023

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was fantastic. The staff were friendly, the room was clean. Overall great experience.
Stayed 1 night in Sep 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location and very charming.
Stayed 2 nights in Sep 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
Housekeeping should be advising maintenance of issues I.e. Draperies torn from rod rings. Install drapery draw rods to solve this issue.
Stayed 1 night in Sep 2023

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Check in needs work. They call and ask what time you’ll check in (a bit difficult to nail exactly with SF traffic). Sign on door to call number that doesn’t work. Thankfully they answer when you call through Expedia). Worst bed (sagging and over done with foam); rolling to the middle etc.
Stayed 1 night in Sep 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023