We arrived at the property 30 minutes before the official check in time to find the property had not been cleaned or any bedding provided. While we were traveling, the owner sent a message to notify him when we arrived. I did not see the message until we left the property and notified the owner we were disappointed in the conditions of property and would not be staying. The pillows were covered in mildew and stained. The owner notified me that housekeeping had not completed the cleaning and since we arrived early and without notifying him - he had not brought fresh linens. The booking states no person-to-person contact for check-in or check-out, therefore, we did not feel it was necessary to stay in constant communication with the owner or notify the owner when we were coming on to his property. VRBO provided us with the address and we paid for our stay, so there was no reason to assume we needed permission from the owner to enter his property. I requested a refund from VRBO, and included pictures of the mildewed/stained pillows. There was also a dog running loose on the property that was constantly barking and jumped on me as we were getting out of our car, and got mud on my clothing.
Owner - "Please let me know whne you get close so I can meet you at the site (phone number included)"
My response after leaving to property - "We arrived about 2:30, and were greeted by a friendly but constantly barking dog that immediately jumped on me as soon as we got out of the car and got mud on my clothes. The linens that I expected to be provided, did not include any sort of blankets or pillow cases. The pillows are dirty and mildewed. We will not be staying the night, I’m sorry but this does not meet my expectation of Glamping at its finest. I don’t mean any disrespect at all, this is just not what we had in mind."
Owners response - "Number one you checked in before the house keeper was finishing up with fresh linens, number two you ignored my emails, on letting me know about your arrival. Ive never had anyone pop in and not appreciate that I try to keep things fresh right before arrival. I do bend over backwards to accommodate my guests and host at the same time. No communication does not fit well in this scenario. I do hope you enjoy your stay somewhere else. The rain changes all aspects on how we have to set up the tent and keep the dogs away from the guests. They are here to watch the property and keep wild animals away"