4/10 Poor
Michelle
Travelled with family and small children
26 Apr 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived a little after 4, room wasn't ready, but happy to wait since they were cleaning. Except when we got back couple of hours later and our feet were sticking to the floor and completely black from dirt. Since we only had 2 towels, yet it was the 3 of us, I went to ask for an extra towel and let them know. I picked up a pool towel to clean the floor a little myself. And the next day when we stopped by the restuarant around 2:15, they said they were closed for lunch and wouldn't be open for couple more hours for dinner, on a friday. So later that night when we returned, and tried to order food from the same restaurant in the hotel, everyone seemed confused about the room service they said we could order when we checked in. I finally found a kind hostess who said she could take our order and I could wait on it, and I told her I was confused, i thought they offered room service. So she offered to bring it to our room since i told her I was trying to give our 6 year old a bath and it was late....and when she brought the food, with a $52 ribeye, we were only given plastic silverware...to cut a steak.On top of all of this, the room was never cleaned while we were there for our 3 night stay, and they were kind enough to reimburse us for one nights stay, but it was still expensive. Add all of that to loud E. Bay street, the fact that whoever above took a shower every night around 9:30 and it sounded like a waterfall in our bedroom with the loud pipes.We loved the location.
Michelle
Stayed 3 nights in Apr 2024