I recently stayed at the DeSoto Savannah, and unfortunately, my experience fell far short of expectations. Upon arrival, both rooms on my reservation weren't ready, despite being past the check-in time. To add to the frustration, I was charged double for rooms I had already paid for.
While the lobby and bar area exuded charm and elegance, the ambiance drastically declined once on the room floors. Poor lighting made navigation challenging, and the rooms themselves were severely outdated and unclean, a far cry from the enticing images advertised online.
The lack of cleanliness was appalling; the floors were grimy, the toilet bore unsightly skid marks, and the discovery of a bug wrapped in a supposedly clean washcloth was deeply unsettling. Upon bringing these concerns to the attention of the front desk, their response was merely an apology and a replacement of towels, which hardly addressed the issue.
Moreover, the housekeeping service during our stay was subpar, barely meeting the minimum standards of cleanliness expected in a hotel of this caliber.
Overall, my stay merits a disappointing 4/10 rating. The promising facade of the lobby and bar failed to mask the glaring shortcomings of the rooms and service, leading to a profoundly unsatisfactory experience.