Room, 2 Queen Beds, Non Smoking
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Reviews of Scottsbluff Inn

3 out of 5
Scottsbluff Inn
1901 21st Avenue, Scottsbluff, NE

Reviews

5.0
Rating 10 - Excellent. 29 out of 355 reviews" "
Rating 8 - Good. 57 out of 355 reviews" "
Rating 6 - Okay. 83 out of 355 reviews" "
Rating 4 - Poor. 79 out of 355 reviews" "
Rating 2 - Terrible. 107 out of 355 reviews" "

5.6/10

Cleanliness

6.0/10

Staff & service

4.8/10

Amenities

4.8/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

4/10 Poor

Kim

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Curtain brackets and curtains falling off wall. No one ever at front desk, have to call a phone # to get them to come to desk. Whole building smelled strongly of disinfectant..needs aired out. No vending machines. Someone walking outside along building trying to get in windows.
Stayed 1 night in Mar 2024

4/10 Poor

art

Business traveller, Travelled with pets
Disliked: Amenities, property conditions & facilities
Place was just used up. Definitely needs a remodeling
Stayed 3 nights in Mar 2024

2/10 Terrible

Jessaica

Disliked: Staff & service
I never even stayed there she wouldn't even take care of me she cussed at me and I think you guys charge my card anyway when I didn't even stay at your hotel so hopefully you didn't
Stayed 3 nights in Mar 2024
Response from manager on 21 Mar 2024
There is a cancellation fee if a reservation was not canceled 24 hours prior.

2/10 Terrible

Alyssa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Hunter

Disliked: Cleanliness
Stayed 1 night in Feb 2024

6/10 Okay

Gary

Travelled with pets
Liked: Cleanliness
Disliked: Property conditions & facilities
Good location and value. No towels in the room. Had to ask twice. Four day stay and housekeeping never showed.
Stayed 4 nights in Feb 2024

2/10 Terrible

April

Business traveller, Travelled with partner
If I could give 0 stars I would. My experience was completely horrible. I drove 15 hours found this place only to get there and wait for over 30 mins and nobody ever came to the front desk. I called the phone number left on the desk and rang their ring camera bell multiple times and no answer. Completely unprofessional and I would never recommend this place to anyone.
Stayed 1 night in Feb 2024

2/10 Terrible

Donna

Travelled with family
They are closed for remodeling when we went to check in we were told. Paid in advance still no refund or response thru orbitz or hotel . Someone has my payment besides me and i would like a refund. Had to go to Quality in across the road for double the Money. Will be making phone calls i guess!
Stayed 1 night in Feb 2024

4/10 Poor

Marie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I had booked a king room and i was told on arrival, that they were sold out. I was on of 6 people staying at the hotel. I was put into a queen room, (165). Upon entry, the room was FREEZING! The AC was set to 60⁰ amd the window was open. It was 19⁰ outside, so imagine how cold the room was. I turned the heat on, but it blew luke warm air. The "blankets" provided were 1 sheet and a top cover as thick aa the sheet. I found the room to be disappointingly dirty. By the head board was 2 pink long fake fingernails, broken, when i moved the trash can in the bathroom there waa dirt and hair visibly not swept, the floor in the sleeping area had food ams debris and not swept, the chair had what appeared to be body fluid running down it. I can understand being short staffed, as finding employees can be difficult, but the cleanliness of this room was far from acceptable. I will not return and i will not tell people i know to stay here. I would be embarassed if i owned this place.
Stayed 1 night in Jan 2024

2/10 Terrible

Kael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here!!
My driver checked in about midnight and they wouldn’t give him a room. Said they had no reservation when I sent him the receipt to show them they still wouldn’t even look at it. What a joke of a place. He never stayed there and went to the place next door.
Stayed 1 night in Jan 2024

4/10 Poor

Chanel

Travelled with family
Disliked: Amenities
We only saw the reception or an6 body when we called het to check in. We asked for towels and hangers because there was not even 1 and never received them. Had to go and buy some. Bedding/ blankets was really thin.
Stayed 2 nights in Dec 2023

10/10 Excellent

Carol

Travelled with family
Great couple that runs things
Stayed 5 nights in Dec 2023

4/10 Poor

Sofia

Stayed 1 night in Nov 2023

10/10 Excellent

Quinten

Stayed 2 nights in Oct 2023

2/10 Terrible

Erica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was unswept with hair and dirt everywhere. There were no towels and the surfaces were grimy. On my last day a hotel guest walked out because their room had bedbugs. I would never stay here again.
Stayed 4 nights in Oct 2023

4/10 Poor

Sherry

Stayed 1 night in Oct 2023

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Antonia

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Arianna

Travelled with family, Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Whole building smelled of mildew. Lots of cracks in the walls. Whole family had a hard time breathing when inside. Only one door to access the inside of the building. If you use other doors, they'll terminate your stay. Staff was nice though, and made sure we could afford a room day-of when our Expedia booking didn't go through. In a pinch, it's fine, but for health reasons I'd recommend somewhere else.
Stayed 3 nights in Sep 2023

2/10 Terrible

Richard

Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Customer service was terrible. No one at front desk ever. Had to call a number to talk to the front desk person. Shower curtain was broke, had to ask for towels and wash cloths. Would not recommend this place at all. Use to be a good place to stay. Not anymore
Stayed 2 nights in Sep 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The pool is not working or the hot tub
Stayed 1 night in Sep 2023

2/10 Terrible

Indira

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After driving 12 hrs from Utah, we’re hoping to shower and jump in the bed. Door wasn’t working, lots of flies even in the bedroom, room was unswept, lady at the reception wasn’t coming when we pressed the RInG button for help. Printout of receipt hardly readable (maybe no budget for the ink). Sorry abt this but just being honest….looked apocalyptic and pics are deceiving
Stayed 1 night in Aug 2023

4/10 Poor

Kristy

Disliked: Amenities, property conditions & facilities
The one staff person was kind and checked me in easily. The room was clean. The bathroom floor was nicely polished, therefore made it so slippery after my shower. When you step into the tub, it is much higher than the floor. When I stepped out, it was not what I expected and fell. Fortunately I didn't get hurt. Breakfast was not included. And the pool didn't have water in it. I don't know where the outdoor pool was that they advertised having access to. The front doors were not automated. Right outside the front doors, were 2 room-sized waste baskets, collecting water from somewhere. I almost tripped over them twice. Not a good impression. It was quiet, however, since there were very few people there. I don't recommend.
Stayed 1 night in Aug 2023

2/10 Terrible

Chris

Business traveller
Disliked: Staff & service
Arrived at the location very late to check in, door was open and I called 9 times for over 45 min. Nobody answered. I was forced to find a new hotel at 2 am. When I called back the next day the lady was extremely rude and said she’s the manager and the only employee and she was sleeping. She said “ get mad all you want but I needed to sleep, and don’t show up so late” she refused to deal with me over the phone and I am so grateful I booked through a 3rd party and I was able to get a refund for my booked stay. Expedia talked to her and she lied saying I never called, Expedia told her she was required to be at the desk until 3 am for late check in’s. Expedia took care of me. There will never be a next time.
Stayed 2 nights in Aug 2023

6/10 Okay

Jasmin

Stayed 1 night in Aug 2023

4/10 Poor

Patricia

Disliked: Amenities
They we able to accommodate my needs so 4 stars for meeting my needs.
Stayed 1 night in Aug 2023

2/10 Terrible

james

Disliked: Cleanliness, property conditions & facilities
Walked in and right back out. Lobby looked in disrepair and dark.
Stayed 1 night in Jul 2023

6/10 Okay

Steven

No toilet in room
Stayed 2 nights in Jul 2023

2/10 Terrible

Valentina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

sue

Business traveller
Disliked: Staff & service, property conditions & facilities
no amenities were available, empty facility, hard to find and poorly staffed
Stayed 2 nights in Jul 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Room smelled like smoke. Dust, dirt, and hair everywhere.
Stayed 4 nights in Jul 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Smelled like smoke. Dust and hair everywhere.
Stayed 5 nights in Jul 2023

4/10 Poor

nicholas

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
No help for broken things. Sink clogged, TV broken, no wifi as was advertised. Said pet friendly but gave us a no pet room.
Stayed 1 night in Jul 2023

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Linda

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023

2/10 Terrible

Jason

Stayed 1 night in Jun 2023

2/10 Terrible

Diane

Travelled with family
Disliked: Staff & service
Most Horrible experience ever
Waited for almost 30 minutes to check in. No one showed up at the desk. Called the number they posted for assistance 4 times. On the fourth call the lady said it was a wrong number. Hotel left unattended. I went somewhere else. I will be disputing this charge.
Stayed 1 night in Jun 2023

2/10 Terrible

Dena

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
So lets put it this way it was a place to sleep for what I was in town for. No continental breakfast as advertised, no cups in room or ice bucket, smelled of cat urine strong in hall way, no coffee at all anywhere, over all it was in rough shape but room was ok, sketchy people hanging around the property. Would not recommend for a family with children or a female traveling alone.

2/10 Terrible

Ashley

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE
FOR YOUR SAFETY AND PEACE OF MIND DO NOT STAY HERE!!!!! Generally, I’m a very understanding person when it comes to having mishaps or anything of the sort. HOWEVER I stayed in the hotel for 3 nights and originally planned for 6. I was in scottsbluff for a work trip and was pulling 14 hours days and didn’t have the time to inspect the room I was strictly there to sleep. Its INCREDIBLY disgusting and the ceiling is literally falling in. There was makeup on my blow dryer, a NASTY blue substance on my wall and the frame of my window was wet and literally falling a part. I woke up the 3rd day COVERED head to toe in bites. YES bed bug bits. When I asked for a new room they would not accommodate so I decided to ask for a refund on my stay however they refused and when I asked for the owner’s contact Information the woman at the front was hostile and straight out refused to give me their number so I could resolve the issues to the best of my ability’s. So I asked if I could AT LEAST receive the money back for the nights that I did not stay and again they wouldn’t even compromise with me on that. EVEN THOUGH SHE SAID THE PREVIOUS NIGHT IT WOULD NOT BE AN ISSUE. There was no cleaner for the duration that I was there the front desks woman openly admitted to me and 2 other witnesses that she only has a cleaner 20 hours a week and the rooms are only cleaned 1 time a week “if the cleaner can get to it” also to add no one stays at the front desk so that way customers can be attended to. The
Stayed 6 nights in May 2023

4/10 Poor

Moshe, Beer Sheva

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Better choose another option
Stayed 2 nights in May 2023

2/10 Terrible

Lohali

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEWARE DON’T STAY HERE
Hotel is DIRTY and SMELLY. Pet hair all over the floor, room and couch smelled like dog. Even though it was a “no pets allowed” room. The bathroom was very dirty. Pee spots and hair around the toilet. No one at the front desk to complain too. Check in took forever cause no one was at the front desk. Trash left in the hallway. The place is like a ghost town. Almost no amenities; NO POOL, NO BREAKFAST, NO COFFEE. I cannot stress enough this place has gone downhill. Not worth the price or the frustration, pay the little extra and go somewhere else. I don’t know how this place is can advertise they are in business especially with the false advertising. Econo Lodge across the street looked much better. I wish I’d stayed there.
Stayed 1 night in May 2023

2/10 Terrible

steve

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
no breakast no coffee just a room and that was it
Stayed 1 night in May 2023

4/10 Poor

Jeffrey

Disliked: Amenities
No breakfast and pool is not existent. Even though the website says they have both
Stayed 1 night in May 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

6/10 Okay

Lawrence

Business traveller
Liked: Staff & service
The area around the hotel had several good restaurants.
Stayed 1 night in Feb 2023

2/10 Terrible

Alan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worse experience I have ever had in my 50 plus years! The place was a mess and smelled like they were trying to cover up a musty smell with some kind of spray. I complained after seeing the room stepping over pieces of ceiling tile on a stained carpet and was told to leave! I then said fine but I want a refund and was yelled at to leave. Other guests came out to witness and I did what I was told because she said she was calling the police which now I should have had her do that to show them what I was dealing with!! Absolutly the worst ever!! I had just driven though a snow storm and was exhausted.
Stayed 1 night in Jan 2023

2/10 Terrible

Tony

Stayed 1 night in Jan 2023

4/10 Poor

Elise

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was nice and able to answer questions. The shower pressure was nice and temp was nice. The hotel smelled weird/bad, the hallway lighting was very dim and made me nervous. If you’re staying there as a layover for work and need to use the WiFi don’t expect too much. On the website they say there’s breakfast, there was none and no coffee or hot water. There was a huge spider in my room and made me on edge the rest of the time I was there.